Parking on site and signed street parking
Mountview Recovery Unit has a Review Score of 9.5 (9.493) out of 10, based on 9 reviews in the last 2 years. Over all time Mountview Recovery Unit has 18 reviews.
Review from J H (Sister of Resident) published on 22 January 2025
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Overall Experience
5.0 out of 5
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Review from E D (Mother of Resident) published on 21 January 2025
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Overall Experience
4.0 out of 5
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Review from M C (Friend of Resident) published on 21 January 2025
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Overall Experience
4.0 out of 5
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Review from T R (Resident) published on 10 September 2024
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Overall Experience
4.0 out of 5
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Review from F R (Resident) published on 3 September 2024
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Overall Experience
5.0 out of 5
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Care / Support
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Review from N R (Sister of Resident) published on 1 August 2024
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Overall Experience
5.0 out of 5
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Care / Support
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Review from John C (Brother of Resident) published on 24 July 2024
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Overall Experience
5.0 out of 5
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Review from J W (Friend of Resident) published on 9 January 2024
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Overall Experience
4.0 out of 5
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Review from W H (Brother-in-law of Resident) published on 2 January 2024
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Overall Experience
5.0 out of 5
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Review from Helen S (Resident) published on 7 November 2022
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Overall Experience
5.0 out of 5
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Review from M F (Resident) assisted by family/friend published on 19 December 2019
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Denise W (Resident) published on 1 February 2018
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Overall Experience
4.0 out of 5
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Review from Wendy S (Resident) published on 30 January 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Theresa F (Resident) published on 20 November 2017
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Overall Experience
4.0 out of 5
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Review from P M (Sister of Resident) published on 24 March 2017
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Overall Experience
5.0 out of 5
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Review from Jean H (Sister of Resident) published on 7 September 2016
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Overall Experience
4.0 out of 5
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Review from W H (Brother-in-law of Resident) published on 7 September 2016
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Overall Experience
4.0 out of 5
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Value for Money
Review from Wendy B (Wife of Resident) published on 10 August 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
The Review Score of 9.5 (9.493) out of 10 for Mountview Recovery Unit is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.593 for Mountview Recovery Unit is calculated as follows: ( (69 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 108 Ratings = 4.593
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Mountview Recovery Unit is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jul 2022
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Job Title: Manager
Joined: 2024
Zora is an accomplished and highly achieving health professional with over 30 year’s experience of working in both the public and private healthcare sector as Clinical Practitioner, Operations Manager and as a Project Manager. She is highly motivated and joins MD Homes as Manager as she feels their values align with her own.
Zora is passionate about passing on knowledge to learners and on other management professionals within the sector by delivering care that is innovative and well researched.
She knows the importance and value of being able to give back to those less fortunate living with mental health illness or those who are simply frail and elderly.
Zora welcomes the opportunity of being able to make a positive change on the way Service users live this chapter of their lives.
