Search...

Rowallan House

17 Little Heath, Chadwell Heath, Romford, London RM6 4XX
Rowallan House Logo
Jobs
Rowallan House logo
Rowallan House, Romford
Rowallan House, Romford
Rowallan House, Romford

Rowallan House is a traditional family care home with a unique atmosphere of its own.

With over 45 years of experience in providing exceptional care for the elderly, it enjoys an enviable reputation within the local community, with most of its referrals based on personal recommendations.

As an organisation, Rowallan is committed to offering degrees of care, support, and assistance appropriate to individuals’ needs, ensuring the individual's right to dignity, respect, choice...  

Care Provided by Rowallan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,400 - £1,500£1,400 - £1,600
Residential Dementia Care£1,400 - £1,500£1,400 - £1,600

Contact Rowallan House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Marina Stack
  • Private Owned

Person in charge

  • Elvis Ngu (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with ensuite Wet Room (17)

Parking

  • Free onsite parking

Rowallan House Reviews (44)

Submit a Review
9.4

Rowallan House has a Review Score of 9.4 (9.431) out of 10, based on 10 reviews in the last 2 years. Over all time Rowallan House has 44 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Rowallan House
Loading...
Showing 44 reviews matching selected criteria
Review from Christine O (Respite Resident) published on 17 September 2020 Submitted via Website
Overall Experience
My mum went into respite care for two weeks. This was her, and my first experience with care homes. It was chosen for us by her social worker as I am out of this area and didn’t have any knowledge to draw on.

I can honestly say they looked after her extremely well. Staff were always polite, and upon my visits, I witnessed first hand their care and attention for their patients. Thank you for making this very difficult time for myself and mum an experience we are very grateful for. 10 out of 10 Rowallan House! Many thanks for your help, in particular the manager, for his patience with us keep changing the dates of her visit!!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from L C (Daughter of Resident) published on 17 September 2019 Submitted via Postal Card
Overall Experience
I find the home very clean and modern. The staff I find are always very pleasant and helpful.
I feel I could ask for their advice about anything to do with my mother and they would help.
My Mum, unfortunately, is too ill to appreciate their care but I appreciate it and feel she is in safe hands. I think a lot of the staff and the care they take of my Mum.

Thank you to all of them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W W (Daughter of Resident) published on 3 September 2019 Submitted via Postal Card
Overall Experience
Rowallen House have made my mum's stay comfortable/reassuring. She moved room to downstairs looking on the garden. Communication is reasonably good when an emergency happens (falls, illnesses). Staff are lovely and put themselves out to give an extra mile.

I would not like to see mum anywhere else, this is a unique place to be cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A L (Son of Resident) published on 3 September 2019 Submitted via Postal Card
Overall Experience
Rowallan House is an excellent, well-run home.

My mum has been in this home for 3 months and has been shown nothing but love and dignity and respect. Great place.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M G (Daughter of Resident) published on 3 September 2019 Submitted via Postal Card
Overall Experience
My mother has been at Rowallan for 12 months - the care she receives is excellent.
The manager is excellent and always happy to make time for the family to discuss anything we wish.

The carers are all great - it has always felt a home from home which is very special for us and mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Donna M (Daughter-in-law of Resident) published on 12 October 2018 Submitted via Postal Card
Overall Experience
Since the new manager has taken over Rowallan House has improved considerably. The staff seem happy and motivated and this has an effect on the overall atmosphere.

My father-in-law is looked after and cared for with dignity and respect. The home is warm and relaxed and welcoming at all times. The staff are friendly and approachable and I would recommend Rowallan House to anyone that is considering a care home for a loved one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathleen S (Wife of Resident) published on 10 October 2018 Submitted via Postal Card
Overall Experience

The nursing home has looked after my husband for 3 1/2 years. The staff have been excellent and caring and professional in their jobs. At the nursing home there is a good team of workers who help my husband in dressing, bathing and putting him into bed at night.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Derek G (Son of Resident) published on 10 October 2018 Submitted via Postal Card
Overall Experience

My wife noticed an advert for Rowallan House and my mum took up residence shortly after. My wife died during that year and now 5 years later, mum has died in July of this year. Mum was virtually blind but sound of mind and the activities provided by the care home helped in keeping her mind active. She remembered most of the words of the old music hall songs and the regular parties at the home gave her the opportunity to sing which she enjoyed very much. Getting dressed each day in her day clothes was beneficial as when she was in her own home, she invariably kept her night clothes on all day. Her room was always clean and tody, her clothing when laundered in the home were replaced in one of her two wardrobes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John S (Son of Resident) published on 9 October 2018 Submitted via Postal Card
Overall Experience

My mother was a resident of Rowallan House for 5 years. She had early stage dementia when she first entered Rowallan House. Prior to becoming a resident, she had three accidents in her own home. She no longer felt safe there. Without a doubt, her time in Rowallan House extended her life. She was very happy there, very well looked after and she felt safe. The house has excellent facilities, the rooms are clean and the management and staff are very professional.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Edward H (Son of Resident) published on 8 October 2018 Submitted via Postal Card
Overall Experience

My mother was taken into Rowallan House 2 1/2 years ago. Throughout that time she was cared for and looked after by the staff and management team superbly. Their reassurance and approachability was consistent whenever we had a problem or issue. In the last few weeks of my mother's life, everything was geared to making her comfortable for which my family and I will be eternally grateful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J K (Brother of Resident) published on 8 October 2018 Submitted via Postal Card
Overall Experience

A very caring environment. My sister was treated with great care and consideration. The management were extremely efficient and coped well with what could be difficult situations concerning the elderly.

The care and wellbeing of the residents was always at the forefront of their thoughts and actions.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from C S (Son of Resident) published on 14 September 2017 Submitted via Postal Card
Overall Experience

My mother went into Rowallan House in May 2015. From the very beginning, it became apparent that the care shown to the residents by the staff was exceptional. My mother had been diagnosed with Alzheimer's and the patience and understanding of all the staff meant that she was stimulated and happy. As my mother's health deteriorated and she was eventually placed into palliative care the staff's kindness and consideration not only to Mum but to our family as well was outstanding. Our mother was able to pass away with dignity and love thanks to all the staff. Their kindness will always be remembered.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Daughter of Resident) published on 8 September 2017 Submitted via Postal Card
Overall Experience

I found the home to be clean and organised. The residents were treated with dignity and respect and were well looked after. The staff were very friendly and caring.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia G (Friend of Resident) published on 4 September 2017 Submitted via Postal Card
Overall Experience
Very satisfied that care and consideration are uppermost in the mind of all staff.
The premises are bright and well looked after.
The staff are willing to talk about the care of residents and take note of any concerns you may have.
There has been a recent change of management and this has been well managed.
A new activity worker has been appointed and a good program of events is published.

There is a good atmosphere of care and safety.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael F (Son of Resident) published on 4 September 2017 Submitted via Postal Card
Overall Experience

My mum came into this care home at the age of 98. She was very happy and content here. She was encouraged to bring personal items with her such as photos, ornaments etc. She found the staff very friendly and obliging in doing things for her. I arranged a birthday party with the help of management for mum's 99th. Inviting all the family, staff and residents. In her final days, the care she received was outstanding. The staff could not do enough for her and made her very comfortable until she passed away. If I needed to go into a care home now, this one would be my first choice.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian C (Son of Resident) published on 1 September 2017 Submitted via Postal Card
Overall Experience

Very pleased with how Mum was looked after. She was always clean and generally very happy and laughing when we visited. A well-run care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Victor F (Son of Resident) published on 31 August 2017 Submitted via Postal Card
Overall Experience

My father (96) has been a resident for the past three years and visit usually three times a week. During this time, I have always found the staff professional, polite, cheerful and friendly. Recently, dementia has made my father really bad tempered and difficult to manage but all the staff take this in their stride. The whole site is kept scrupulously clean and the maintenance man attends to every DIY type job quickly and well. Any time our experience of an 'old people smell', it is cleaned as soon as mentioned. Overall, if I needed a care home, this is the one for me. There is a lovely garden, secluded, lawned with plenty of greenery. I love taking Dad out there in his wheelchair.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan L (Daughter of Resident) published on 29 August 2017 Submitted via Website
Overall Experience

All staff are supportive and aware of residents' needs. My Mother relates extremely well to all staff and is always clean and well fed. I am always kept informed of her condition, i.e. doctor's visits. My sister and I have a good friendly relationship with all the carers/staff who are always approachable.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael G (Husband of Resident) published on 29 August 2017 Submitted via Postal Card
Overall Experience

This is a wonderful care home with the emphasis on "care".

Management is always "on the ball" and staff are polite, prompt and very caring. My wife is always clean and comfortable. Her needs are all catered for. Her room is clean and cosy. Her laundry is handled with care and I have no hesitation in recommending Rowallan House to anyone and everyone.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Nicola L (Granddaughter of Resident) published on 21 August 2017 Submitted via Website
Overall Experience
My nan is looked after really well at Rowallan House. She has had a new lease of life in the home, having weekly haircuts & having her nails done.

The staff are so caring for all her and the other residents' needs. My nan eats so well now with the great food she is given throughout the day and I am so impressed with the overall appearance of the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 15 July 2026

Due to newly built rooms we have vacancies available -please contact us - Private & Borough funded

News (0) & Events (0)

News

There are no news items for Rowallan House.

Upcoming Events

There are no upcoming events for Rowallan House.

Awards / Recognitions (3)

  • 05 Jun 2022Recipient: Rowallan House
  • 16 Sep 2020Recipient: Rowallan House
  • 01 Jul 2019Recipient: Rowallan House

Accreditations

There are no accreditations posted yet for Rowallan House.

Meet the Team (5)

Elvis
Elvis Job Title:Registered ManagerJoined: 2013

Elvis is deeply dedicated to his role as Home Manager at Rowallan House, leading by example and setting the standard for excellence across the home. He strongly believes that it is a privilege to work in the residents’ home, and that every individual should be treated with the same care, respect, and compassion as a member of our own family.

He is passionate about creating a positive, supportive environment for both residents and staff, and works tirelessly to ensure the highest standards of care are delivered every day. Elvis strives to inspire and motivate the team, encouraging a culture where kindness, dignity, and attention to detail are at the heart of everything they do.

Through his leadership, Elvis promotes open communication, continuous improvement, and a genuine sense of community within the home, ensuring Rowallan House remains a safe, welcoming, and happy place for all.

Nassim
Nassim Job Title:Senior CareJoined: 1999

Nassim has been a valued member of the Rowallan House team for over 20 years and is truly at the heart of the home. Known for her calm nature and ever-present cheery smile, she brings reassurance, kindness, and stability to both residents and colleagues every single day.

She consistently goes above and beyond in her role, always willing to help and ensuring that every resident feels supported, respected, and cared for. Nassim has a natural ability to put people at ease, creating a warm and comforting environment where residents feel safe and valued.

Her experience and dedication make her an integral part of the team, and she plays a key role in maintaining the high standards of care that Rowallan House is known for. Loved by residents and trusted by families, Nassim’s compassion and commitment have contributed greatly to the long-term success and reputation of the home.

Sue
Sue Job Title:Head of HousekeepingJoined: 2009

Sue leads all housekeeping at Rowallan House, ensuring the home is clean, safe, and welcoming at all times. She manages cleaning schedules, laundry, stock control, and hygiene standards, while overseeing the housekeeping team and carrying out regular checks across the home. Her attention to detail helps maintain a comfortable and dignified environment for all residents.

Wendy
Wendy Job Title:Head ChefJoined: 2014

Wendy is our dedicated Head Chef at Rowallan House and has been delighting residents with her culinary skills for over 12 years. She brings a wealth of experience, creativity, and passion to the kitchen, consistently preparing fresh, nutritious, and delicious meals that cater to a wide range of tastes and dietary needs.

She takes great pride in using quality ingredients to create well-balanced menus, ensuring every meal is both enjoyable and nourishing. Wendy understands the importance of food in daily life and works closely with residents to incorporate their preferences, favourite dishes, and cultural tastes into her cooking.

Her attention to detail and commitment to high standards ensure that every plate served is of exceptional quality. Wendy also leads the kitchen team with care and professionalism, maintaining excellent hygiene and food safety practices at all times.

Through her dedication and love of cooking, Wendy plays a key role in creating a warm, homely environment where residents can truly enjoy mealtimes.

Carly
Carly Job Title:Activities Co-ordinatorJoined: 2017

Carly was employed as an activities co-ordinator back in 2017, and from that time she has put her heart and soul into making the residents' lives fun and connecting with them in a special and heart-warming way.

As the activity co-ordinator, she plans the many daily activities we arrange for all our residents within Rowallan House, along with getting the Carers and residents' families involved with our activities. Her role demands high levels of imagination and versatility. She is always able to ‘think on her feet’, adapting to someone’s needs.

Her goal with every resident is to ensure that they don’t feel that their life has changed too dramatically by moving into our home. She throws herself into using all she knows about the person, their interests, and what comforts them if they get upset. Carly believes in our goals and says if someone has only participated in an activity for a short time that day, it will have made a positive difference to their general wellbeing.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rowallan House to verify any information. View our terms and conditions. Rowallan House has an Enhanced Service -more info.