- UK Care Homes Search
- Care Homes in England
- Care Homes in London
- Care Homes in Redbridge Borough
- Rowallan House care home







Rowallan House is a traditional family care home with its own unique atmosphere.
With over 45 years of experience providing exceptional care for older people, Rowallan enjoys an enviable reputation in the local community, with most referrals coming from personal recommendations. As an organisation, they are committed to offering degrees of care, support, and assistance appropriate to individuals’ needs, ensuring their right to dignity, respect, choice, and control over their own...
Rowallan House is a traditional family care home with its own unique atmosphere.
With over 45 years of experience providing exceptional care for older people, Rowallan enjoys an enviable reputation in the local community, with most referrals coming from personal recommendations. As an organisation, they are committed to offering degrees of care, support, and assistance appropriate to individuals’ needs, ensuring their right to dignity, respect, choice, and control over their own lives.
Rowallan offers a range of services tailored to individual residents in an informal, traditional, and homely setting, delivered by a team of long-serving, dedicated, and caring staff. Rowallan provides long- and short-term care, including respite care.
Care Provided by Rowallan House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Rowallan House for full pricing details and T&Cs.
Contact Rowallan House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Marina Stack
- Private Owned
Person in charge
- Elvis Ngu (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1998
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (17)
Visiting
- Visitors welcome at any time however, they ask that, if possible, visitors refrain from coming to the home around at meal times which are 12-2pm and 4-6pm.
Parking
- Free onsite parking at the front of the building.
Rowallan House Reviews (46)
Rowallan House has a Review Score of 9.1 (9.073) out of 10, based on 7 reviews in the last 2 years.
Over all time Rowallan House has 46 reviews.
My father has been at Rowallan House for a year now. The staff are attentive & caring and always have time for us, as visitors, They had a really lovely Wild West Summer party. It was like a big family party & we felt so welcome. I am so pleased my father is settled & happy in Rowalla House.
My father has been at Rowallan House for a year now. The staff are attentive & caring and always have time for us, as visitors, They had a really lovely Wild West Summer party. It was like a big family party & we felt so welcome. I am so pleased my father is settled & happy in Rowalla House.
Thank you so much for taking the time to share such a lovely review. It means a great deal to us to know that your father has settled so well at Rowallan House and, most importantly, that he is happy.
We are very proud of our team and the care and attention they give to our residents and their...
Thank you so much for taking the time to share such a lovely review. It means a great deal to us to know that your father has settled so well at Rowallan House and, most importantly, that he is happy.
We are very proud of our team and the care and attention they give to our residents and their families. We also love creating occasions where everyone can come together and enjoy themselves, so it is wonderful to hear how much you enjoyed our Wild West Summer Party!
We are a family-run home, and we really do see our residents and their families as part of the Rowallan family. Thank you again for your kind words and for trusting us with your father's care.
Care is good and food freshly cooked. However since play co-ordinator left her replacement does not seem to do many activities for the residents. The staff are very good and compassionate.
Care is good and food freshly cooked. However since play co-ordinator left her replacement does not seem to do many activities for the residents. The staff are very good and compassionate.
Very friendly staff and management. Always phoned me with updates.
Very friendly staff and management. Always phoned me with updates.
Thank you so much for taking the time to leave such a lovely review of Rowallan House. It has been a real privilege to have your dad with us for so many years, and we have genuinely enjoyed getting to know him and being part of his life.
We are very grateful for the trust you and your family...
Thank you so much for taking the time to leave such a lovely review of Rowallan House. It has been a real privilege to have your dad with us for so many years, and we have genuinely enjoyed getting to know him and being part of his life.
We are very grateful for the trust you and your family placed in us over the years. Your kind review means a great deal to the whole Rowallan House team, and we will make sure everyone sees your wonderful feedback.
With our very best wishes to you and your family,
The Rowallan Family
They have lots of day activities which are provided if my dad wants to participate in.
Overall I have no concerns with the care...
They have lots of day activities which are provided if my dad wants to participate in.
Overall I have no concerns with the care home, continue doing what you are doing as it shows how happy my dad is in your care.
Thank you so much for taking the time to leave such a wonderful review. It means a great deal to all of us at Rowallan House to hear that your dad is happy and settled with us.
Our team works hard to make sure every resident receives the care, attention and support they need, while also...
Thank you so much for taking the time to leave such a wonderful review. It means a great deal to all of us at Rowallan House to hear that your dad is happy and settled with us.
Our team works hard to make sure every resident receives the care, attention and support they need, while also respecting their individual choices and interests. We're particularly pleased to hear that you feel able to speak openly with our staff whenever you have any questions or concerns.
It's also lovely to know that your dad enjoys having the opportunity to take part in our activities at his own pace. Creating a happy, homely environment where our residents feel safe, valued and cared for is at the heart of everything we do.
Thank you again for your kind words and for placing your trust in Rowallan House. We will certainly continue doing what we're doing!
The Rowallan House Team
My Mum has been in the care of Rowallan House for approx 2 years. I have been happy with the way she has been treated and the care given.
My Mum has been in the care of Rowallan House for approx 2 years. I have been happy with the way she has been treated and the care given.
Mum has been at Rowallen House for nearly four years and is being well looked after. I am really happy with the manager and the other staff who try to do things for her the best they can.
Mum has been at Rowallen House for nearly four years and is being well looked after. I am really happy with the manager and the other staff who try to do things for her the best they can.
My sister has been at Rowallan House for 5 years, the staff are very caring and compassionate and always attend to her need with care and understanding.
My sister has been at Rowallan House for 5 years, the staff are very caring and compassionate and always attend to her need with care and understanding.
Superb care and communication with all staff. I cannot fault anything. The parties are well organised and my father is very happy. The staff are very attentive and always looking after each other. There are always a lot of staff available to assist. I have no issues at all with communication via...
Superb care and communication with all staff. I cannot fault anything. The parties are well organised and my father is very happy. The staff are very attentive and always looking after each other. There are always a lot of staff available to assist. I have no issues at all with communication via email or phone and all enquiries are often answered straight away. A lovely care home. A+
Rowallan House seems to be a very pleasant place for the residents. The staff are kind and caring. The level of cleanliness is very good and the residents always appear to have good hygiene and clean clothes. My only concern would be the quality of food, are they getting enough fresh fruit and...
Rowallan House seems to be a very pleasant place for the residents. The staff are kind and caring. The level of cleanliness is very good and the residents always appear to have good hygiene and clean clothes. My only concern would be the quality of food, are they getting enough fresh fruit and vegetables? From what I have seen the food seems bland and overcooked.
I cannot begin to express how grateful I am to all the staff at Rowallan House for the care and respect they have shown to my mother and all the other residents and visitors. We can phone and visit at any time and the staff are all consistently caring and welcoming. They have regular social events...
I cannot begin to express how grateful I am to all the staff at Rowallan House for the care and respect they have shown to my mother and all the other residents and visitors. We can phone and visit at any time and the staff are all consistently caring and welcoming. They have regular social events where relatives and carers are able to mingle and join in. A big thank you to all concerned.
Always pleased with how Mum is cared for at Rowallan. Caring staff, friendly and very family-orientated.
Always pleased with how Mum is cared for at Rowallan. Caring staff, friendly and very family-orientated.
Mum has been in the care home for 5 years and during the awful Covid period. Staff at Rowallan go above and beyond in the care they provide to Mum and also to the family members of their client. I would have no hesitation in recommending this care home to anyone when looking for a care home for...
Mum has been in the care home for 5 years and during the awful Covid period. Staff at Rowallan go above and beyond in the care they provide to Mum and also to the family members of their client. I would have no hesitation in recommending this care home to anyone when looking for a care home for loved ones. 10/10 rating.
We are all quite new to Rowallan House. However our experience so far with the care home has been exceptional. My nan is very pleased at the care home which means I'm pleased as well. The staff at the care home are kind and friendly and the management is excellent. Thank you for looking after and...
We are all quite new to Rowallan House. However our experience so far with the care home has been exceptional. My nan is very pleased at the care home which means I'm pleased as well. The staff at the care home are kind and friendly and the management is excellent. Thank you for looking after and supporting my nan, it means a lot to my family.
I have found all staff to be very friendly and supportive over the last 14 months. The home appears to be well managed and has good facilities. Improvement ideas would be more fresh air and better food though I appreciate budgets are limited. Not sure about activities. Summer party was great.
I have found all staff to be very friendly and supportive over the last 14 months. The home appears to be well managed and has good facilities. Improvement ideas would be more fresh air and better food though I appreciate budgets are limited. Not sure about activities. Summer party was great.
Excellent. My sister has been in this care home for over five years. Before the pandemic, I was visiting twice a week and was always impressed with the quality of care. Excellent.
Excellent. My sister has been in this care home for over five years. Before the pandemic, I was visiting twice a week and was always impressed with the quality of care. Excellent.
Mum went into Rowallan House for respite care in July 2020 following a hospital stay. Shortly after she was diagnosed with vascular dementia and is now a permanent resident. It has been such a difficult time with all the Covid restrictions but the staff have been so kind in arranging video calls...
Mum went into Rowallan House for respite care in July 2020 following a hospital stay. Shortly after she was diagnosed with vascular dementia and is now a permanent resident. It has been such a difficult time with all the Covid restrictions but the staff have been so kind in arranging video calls and window visits. They now do Lateral Flow Tests on visitors to ensure the home stays Covid-free.
Always made to feel welcome, nothing is too much trouble for them. Always happy to pass on a message to our relative and will phone with any update and keep me informed of any necessary information they feel we need to know.
Always made to feel welcome, nothing is too much trouble for them. Always happy to pass on a message to our relative and will phone with any update and keep me informed of any necessary information they feel we need to know.
Dad (age 91) was admitted to Rowallan House in June 2021 on discharge from hospital as Mum could no longer cope with his dementia at home. The staff are absolutely lovely and nothing seems too much trouble. The house manager and the carer who cares for Dad are brilliant. It has given my mum peace...
Dad (age 91) was admitted to Rowallan House in June 2021 on discharge from hospital as Mum could no longer cope with his dementia at home. The staff are absolutely lovely and nothing seems too much trouble. The house manager and the carer who cares for Dad are brilliant. It has given my mum peace of mind and they are very good at keeping us informed about Dad. It feels very much like a family home which is just what we were looking for.
Friendly and caring staff who have been looking after my father for over two years. An advantage in Rowallan is that the staff are always the same - the continuity of having regular staff is comforting for my father and we have the confidence that we know the staff to contact and provide more of a...
Friendly and caring staff who have been looking after my father for over two years. An advantage in Rowallan is that the staff are always the same - the continuity of having regular staff is comforting for my father and we have the confidence that we know the staff to contact and provide more of a family than just temporary staff.
The staff are very caring and treat my mother with dignity and respect. Her concerns are listened to and an attempt is made to address them.
The staff are very caring and treat my mother with dignity and respect. Her concerns are listened to and an attempt is made to address them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 16 Aug 2026
Yee-haw! What a fantastic time we had at Rowallan House Care Home’s annual summer party! This year’s theme was Country and Western, and our residents and staff embraced it wholeheartedly...
There are no upcoming events for Rowallan House.
Awards / Recognitions (3)
- 05 Jun 2022Recipient: Rowallan House
- 16 Sep 2020Recipient: Rowallan House
- 01 Jul 2019Recipient: Rowallan House
Accreditations
There are no accreditations posted yet for Rowallan House.
Meet the Team (10)

Marina is one of the founding partners of Rowallan House and has been at the heart of the home since it first opened its doors. Together with her...
Marina is one of the founding partners of Rowallan House and has been at the heart of the home since it first opened its doors. Together with her husband Alan, she built Rowallan House from the ground up, helping to establish what was one of the early private care homes in the UK.
In those early days, Marina was very much hands-on and involved in every part of daily life at Rowallan House. In fact, she was even the home’s cook, preparing meals for residents herself and making sure that everything was done to the standard she expected. For her, Rowallan House was never simply a business — it was a home, and the people living there were at the centre of everything she did.
Her warmth, dedication and belief in providing genuinely personal care helped create the values that Rowallan House continues to uphold today. Although the home has grown and developed considerably over the years, Marina remains an important part of the Rowallan family and a constant reminder of where our story began.

Kevin has been part of the Rowallan House story for as long as he can remember. Growing up, he actually lived at the home and, from a young age,...
Kevin has been part of the Rowallan House story for as long as he can remember. Growing up, he actually lived at the home and, from a young age, witnessed the love, care and dedication that his parents, Alan and Marina, put into building Rowallan House. He saw first-hand how the home grew from a small family business into the care home it is today, and those early experiences shaped his own passion for caring for people.
He has always remained closely involved in the family business, alongside running his own businesses. He is very much a hands-on member of the team and can be found at Rowallan House most days, working alongside the staff and taking an active interest in the day-to-day running of the home. Despite the many responsibilities that come with running the business, one of the things Kevin enjoys most is simply spending time with the residents.
For Kevin, Rowallan House is much more than a business. It is the family home where he grew up and a place that has been part of his life from the very beginning. He is proud to continue the values his parents established all those years ago and to help ensure that Rowallan House remains a warm, family-run home where residents are genuinely known, valued and cared for.

Philomena has been a valued and incredibly loyal member of the Rowallan Group since 1986, bringing with her almost four decades of experience,...
Philomena has been a valued and incredibly loyal member of the Rowallan Group since 1986, bringing with her almost four decades of experience, commitment and extensive knowledge. Over the years, she has played a key role in running and developing many of the Group’s businesses, helping to provide the stability and commercial experience that has supported the family business through decades of change and growth.
Her deep understanding of the care industry, business operations and the people behind them has been invaluable to Rowallan. Philomena has been a constant presence throughout the Group’s journey, and her knowledge, judgement and loyalty have helped underpin the businesses over many years. More than simply a colleague, Philomena is regarded as part of the family. Her contribution, friendship and unwavering commitment have made her a hugely important part of the Rowallan story, and we are incredibly grateful for everything she has brought to the business over the years.

Elvis is deeply dedicated to his role as Home Manager at Rowallan House, leading by example and setting the standard for excellence across the home....
Elvis is deeply dedicated to his role as Home Manager at Rowallan House, leading by example and setting the standard for excellence across the home. He strongly believes that it is a privilege to work in the residents’ home, and that every individual should be treated with the same care, respect, and compassion as a member of our own family.
He is passionate about creating a positive, supportive environment for both residents and staff, and works tirelessly to ensure the highest standards of care are delivered every day. Elvis strives to inspire and motivate the team, encouraging a culture where kindness, dignity, and attention to detail are at the heart of everything they do.
Through his leadership, Elvis promotes open communication, continuous improvement, and a genuine sense of community within the home, ensuring Rowallan House remains a safe, welcoming, and happy place for all.

Sheila is one of the longest-serving members of the Rowallan House team, with well over a decade of dedicated service. Her experience, commitment and...
Sheila is one of the longest-serving members of the Rowallan House team, with well over a decade of dedicated service. Her experience, commitment and genuine care for our residents make her an incredibly important part of the Rowallan House family.
As Duty Manager, Sheila plays a central role in the smooth running of the home. She coordinates the care team, organises daily duties, supports staff and helps ensure that residents receive the highest standards of care and attention. She works closely with management, families and colleagues to keep communication clear and, most importantly, to make sure our residents’ wellbeing remains at the heart of everything we do.
After more than a decade at Rowallan House, Sheila is much more than a member of staff — she is part of the fabric of the home. Her loyalty, knowledge and dedication are hugely valued, and we are incredibly fortunate to have her as part of our team.

Bola is one of the most respected and long-standing members of the Rowallan House team, having dedicated over a decade of service to our community....
Bola is one of the most respected and long-standing members of the Rowallan House team, having dedicated over a decade of service to our community. Her profound experience, unwavering commitment, and the deep, genuine care she shows to every resident make her an indispensable part of the Rowallan House family.
In her role as Duty Manager, Bola is essential to the daily rhythm and excellence of our home. She leads the care team with grace, coordinating daily duties and providing steadfast support to her colleagues. Bola ensures that the highest standards of care are always met, working seamlessly with management and families to ensure that the wellbeing and happiness of our residents remain our absolute priority.
With years of experience behind her, Bola possesses an intuitive understanding of our residents. She knows their individual stories, their unique preferences, and their daily routines, often identifying their needs before they are even spoken. Her presence is a source of calm and reassurance, and she is always the first to offer a helping hand to both residents and staff alike.

Sue leads all housekeeping at Rowallan House, ensuring the home is clean, safe, and welcoming at all times. She manages cleaning schedules, laundry,...
Sue leads all housekeeping at Rowallan House, ensuring the home is clean, safe, and welcoming at all times. She manages cleaning schedules, laundry, stock control, and hygiene standards, while overseeing the housekeeping team and carrying out regular checks across the home. Her attention to detail helps maintain a comfortable and dignified environment for all residents.

Sophia is an important part of the Rowallan House team, helping to keep the day-to-day administration of the home running smoothly. She is often the...
Sophia is an important part of the Rowallan House team, helping to keep the day-to-day administration of the home running smoothly. She is often the person behind the scenes, making sure that paperwork is kept up to date, records are organised, information is communicated, and the many administrative details that go into running a busy care home are dealt with efficiently.
Her role is varied and requires excellent organisation, attention to detail and the ability to work closely with residents, families, staff and management. Sophia provides valuable support across the home and is always willing to help wherever she is needed. Her friendly and approachable manner makes her a familiar face to both residents and their families, while her reliability and attention to detail help ensure that Rowallan House continues to run efficiently and professionally.

Wendy is our dedicated Head Chef at Rowallan House and has been delighting residents with her culinary skills for over 12 years. She brings a wealth...
Wendy is our dedicated Head Chef at Rowallan House and has been delighting residents with her culinary skills for over 12 years. She brings a wealth of experience, creativity, and passion to the kitchen, consistently preparing fresh, nutritious, and delicious meals that cater to a wide range of tastes and dietary needs.
She takes great pride in using quality ingredients to create well-balanced menus, ensuring every meal is both enjoyable and nourishing. Wendy understands the importance of food in daily life and works closely with residents to incorporate their preferences, favourite dishes, and cultural tastes into her cooking.
Her attention to detail and commitment to high standards ensure that every plate served is of exceptional quality. Wendy also leads the kitchen team with care and professionalism, maintaining excellent hygiene and food safety practices at all times.
Through her dedication and love of cooking, Wendy plays a key role in creating a warm, homely environment where residents can truly enjoy mealtimes.

Nassim has been a valued member of the Rowallan House team for over 20 years and is truly at the heart of the home. Known for her calm nature and...
Nassim has been a valued member of the Rowallan House team for over 20 years and is truly at the heart of the home. Known for her calm nature and ever-present cheery smile, she brings reassurance, kindness, and stability to both residents and colleagues every single day.
She consistently goes above and beyond in her role, always willing to help and ensuring that every resident feels supported, respected, and cared for. Nassim has a natural ability to put people at ease, creating a warm and comforting environment where residents feel safe and valued.
Her experience and dedication make her an integral part of the team, and she plays a key role in maintaining the high standards of care that Rowallan House is known for. Loved by residents and trusted by families, Nassim’s compassion and commitment have contributed greatly to the long-term success and reputation of the home.
Frequently Asked Questions about Rowallan House
What types of Care is Rowallan House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Rowallan House have?
There are 41 Single Rooms.
What are the Facilities & Services at Rowallan House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Rowallan House to the centre of Romford?
2.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rowallan House to verify any information. View our terms and conditions. Rowallan House has an Enhanced Service -what an Enhanced Service includes.