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- Rowallan House care home







Rowallan House is a traditional family care home with a unique atmosphere of its own.
With over 45 years of experience in providing exceptional care for the elderly, it enjoys an enviable reputation within the local community, with most of its referrals based on personal recommendations.
As an organisation, Rowallan is committed to offering degrees of care, support, and assistance appropriate to individuals’ needs, ensuring the individual's right to dignity, respect, choice...
Care Provided by Rowallan House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Rowallan House for full pricing details and T&Cs.
Contact Rowallan House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Marina Stack
- Private Owned
Person in charge
- Elvis Ngu (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1998
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (17)
Parking
- Free onsite parking
Rowallan House Reviews (44)
Rowallan House has a Review Score of 9.4 (9.431) out of 10, based on 10 reviews in the last 2 years.
Over all time Rowallan House has 44 reviews.
My Mum has been in the care of Rowallan House for approx 2 years. I have been happy with the way she has been treated and the care given.
Mum has been at Rowallen House for nearly four years and is being well looked after. I am really happy with the manager and the other staff who try to do things for her the best they can.
My sister has been at Rowallan House for 5 years, the staff are very caring and compassionate and always attend to her need with care and understanding.
Superb care and communication with all staff. I cannot fault anything. The parties are well organised and my father is very happy. The staff are very attentive and always looking after each other. There are always a lot of staff available to assist. I have no issues at all with communication via email or phone and all enquiries are often answered straight away. A lovely care home. A+
Rowallan House seems to be a very pleasant place for the residents. The staff are kind and caring. The level of cleanliness is very good and the residents always appear to have good hygiene and clean clothes. My only concern would be the quality of food, are they getting enough fresh fruit and vegetables? From what I have seen the food seems bland and overcooked.
I cannot begin to express how grateful I am to all the staff at Rowallan House for the care and respect they have shown to my mother and all the other residents and visitors. We can phone and visit at any time and the staff are all consistently caring and welcoming. They have regular social events where relatives and carers are able to mingle and join in. A big thank you to all concerned.
Rowallan House is a lovely family-run home where the staff treat the residents as family. They are happy to speak with relatives about anything and if necessary a speedy solution is found. The staff are competent and friendly whilst remaining professional. Highly recommend. Home-cooked food too.
Always pleased with how Mum is cared for at Rowallan. Caring staff, friendly and very family-orientated.
Mum has been in the care home for 5 years and during the awful Covid period. Staff at Rowallan go above and beyond in the care they provide to Mum and also to the family members of their client. I would have no hesitation in recommending this care home to anyone when looking for a care home for loved ones. 10/10 rating.
We are all quite new to Rowallan House. However our experience so far with the care home has been exceptional. My nan is very pleased at the care home which means I'm pleased as well. The staff at the care home are kind and friendly and the management is excellent. Thank you for looking after and supporting my nan, it means a lot to my family.
I have found all staff to be very friendly and supportive over the last 14 months. The home appears to be well managed and has good facilities. Improvement ideas would be more fresh air and better food though I appreciate budgets are limited. Not sure about activities. Summer party was great.
The manager is always very friendly and approachable and I enjoy his company, often having a general chat before I depart. The medical staff are very friendly and respond promptly to any concern I may have. My father seems to be content with his care and the carers seem to get on well with him.
Excellent. My sister has been in this care home for over five years. Before the pandemic, I was visiting twice a week and was always impressed with the quality of care. Excellent.
Mum went into Rowallan House for respite care in July 2020 following a hospital stay. Shortly after she was diagnosed with vascular dementia and is now a permanent resident. It has been such a difficult time with all the Covid restrictions but the staff have been so kind in arranging video calls and window visits. They now do Lateral Flow Tests on visitors to ensure the home stays Covid-free.
Always made to feel welcome, nothing is too much trouble for them. Always happy to pass on a message to our relative and will phone with any update and keep me informed of any necessary information they feel we need to know.
Dad (age 91) was admitted to Rowallan House in June 2021 on discharge from hospital as Mum could no longer cope with his dementia at home. The staff are absolutely lovely and nothing seems too much trouble. The house manager and the carer who cares for Dad are brilliant. It has given my mum peace of mind and they are very good at keeping us informed about Dad. It feels very much like a family home which is just what we were looking for.
Friendly and caring staff who have been looking after my father for over two years. An advantage in Rowallan is that the staff are always the same - the continuity of having regular staff is comforting for my father and we have the confidence that we know the staff to contact and provide more of a family than just temporary staff.
The staff are very caring and treat my mother with dignity and respect. Her concerns are listened to and an attempt is made to address them.
I feel that Rowallan House is an excellent care provider. It is very homely and welcoming. The staff are always obliging and friendly, ditto the management. I could now wish for a better place for my mother.
2020-21 has been a difficult year and the fact that Mum is alive, well and cheerful at 101 and has so far survived a global pandemic is a testament to the love and diligent care shown by all Rowallan staff. Mum has deteriorated quite a bit during the year but at every stage, all the staff have risen to the challenge and Mum is still very much herself. It's good to know they treat her as a person with a life history and not as a resident. Care has also been shown to the family: staff kept us up to date and facilitated contact even in that dark period when in-person visiting was not allowed. That was an additional burden that everyone took on with sympathy and courtesy. We cannot thank Rowallan enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 15 July 2026Due to newly built rooms we have vacancies available -please contact us - Private & Borough funded
News (0) & Events (0)
There are no news items for Rowallan House.
There are no upcoming events for Rowallan House.
Awards / Recognitions (3)
- 05 Jun 2022Recipient: Rowallan House
- 16 Sep 2020Recipient: Rowallan House
- 01 Jul 2019Recipient: Rowallan House
Accreditations
There are no accreditations posted yet for Rowallan House.
Meet the Team (5)

Elvis is deeply dedicated to his role as Home Manager at Rowallan House, leading by example and setting the standard for excellence across the home. He strongly believes that it is a privilege to work in the residents’ home, and that every individual should be treated with the same care, respect, and compassion as a member of our own family.
He is passionate about creating a positive, supportive environment for both residents and staff, and works tirelessly to ensure the highest standards of care are delivered every day. Elvis strives to inspire and motivate the team, encouraging a culture where kindness, dignity, and attention to detail are at the heart of everything they do.
Through his leadership, Elvis promotes open communication, continuous improvement, and a genuine sense of community within the home, ensuring Rowallan House remains a safe, welcoming, and happy place for all.

Nassim has been a valued member of the Rowallan House team for over 20 years and is truly at the heart of the home. Known for her calm nature and ever-present cheery smile, she brings reassurance, kindness, and stability to both residents and colleagues every single day.
She consistently goes above and beyond in her role, always willing to help and ensuring that every resident feels supported, respected, and cared for. Nassim has a natural ability to put people at ease, creating a warm and comforting environment where residents feel safe and valued.
Her experience and dedication make her an integral part of the team, and she plays a key role in maintaining the high standards of care that Rowallan House is known for. Loved by residents and trusted by families, Nassim’s compassion and commitment have contributed greatly to the long-term success and reputation of the home.

Sue leads all housekeeping at Rowallan House, ensuring the home is clean, safe, and welcoming at all times. She manages cleaning schedules, laundry, stock control, and hygiene standards, while overseeing the housekeeping team and carrying out regular checks across the home. Her attention to detail helps maintain a comfortable and dignified environment for all residents.

Wendy is our dedicated Head Chef at Rowallan House and has been delighting residents with her culinary skills for over 12 years. She brings a wealth of experience, creativity, and passion to the kitchen, consistently preparing fresh, nutritious, and delicious meals that cater to a wide range of tastes and dietary needs.
She takes great pride in using quality ingredients to create well-balanced menus, ensuring every meal is both enjoyable and nourishing. Wendy understands the importance of food in daily life and works closely with residents to incorporate their preferences, favourite dishes, and cultural tastes into her cooking.
Her attention to detail and commitment to high standards ensure that every plate served is of exceptional quality. Wendy also leads the kitchen team with care and professionalism, maintaining excellent hygiene and food safety practices at all times.
Through her dedication and love of cooking, Wendy plays a key role in creating a warm, homely environment where residents can truly enjoy mealtimes.

Carly was employed as an activities co-ordinator back in 2017, and from that time she has put her heart and soul into making the residents' lives fun and connecting with them in a special and heart-warming way.
As the activity co-ordinator, she plans the many daily activities we arrange for all our residents within Rowallan House, along with getting the Carers and residents' families involved with our activities. Her role demands high levels of imagination and versatility. She is always able to ‘think on her feet’, adapting to someone’s needs.
Her goal with every resident is to ensure that they don’t feel that their life has changed too dramatically by moving into our home. She throws herself into using all she knows about the person, their interests, and what comforts them if they get upset. Carly believes in our goals and says if someone has only participated in an activity for a short time that day, it will have made a positive difference to their general wellbeing.
Frequently Asked Questions about Rowallan House
What types of Care is Rowallan House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Rowallan House have?
There are 41 Single Rooms.
What are the Facilities & Services at Rowallan House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Rowallan House to the centre of Romford?
2.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rowallan House to verify any information. View our terms and conditions. Rowallan House has an Enhanced Service -more info.