Rowallan House is a traditional family care home with a unique atmosphere of its own.
With over 35 year's experience in providing exceptional care for the elderly it enjoys an enviable reputation within the local community with most of its referrals based on personal recommendations.
As an organisation, Rowallan is committed to offering degrees of care, support, and assistance appropriate to individual’s needs, ensuring the individuals right to dignity, respect, choice and control over their own lives.
Why Rowallan?
Rowallan offers a range of services tailored to individual residents within an informal, traditional and homely setting, carried out by a team of long serving dedicated and caring staff.
They provide an environment in which the resident can live without compromising any of their rights as a citizen, whilst receiving the continuing professional care and support for their individual needs and capabilities.
They facilitate a preferred placement of care policy which ensures personal choice and person-centred care.
Owner: Marina Stack
Person in charge: Elvis Ngu (Manager)
Local Authority / Social Services: London Borough of Redbridge Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Private and all Borough Placements welcome. Ages 60+.
Languages Spoken by Staff (other than English): French, Scottish Gaelic; Gaelic, Lithuanian, Polish, Thai
Single Rooms: 41
Rooms with ensuite WC: 13
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Parking:
Free onsite parking
Latest Care Quality Commission* Report on Rowallan House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Rowallan House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Rowallan House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.619 for Rowallan House is calculated as follows: ( (130 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.619
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Rowallan House is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 12 Reviews ÷ 8.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Rowallan House has a Review Score of 9.6 (9.619) from 17 Reviews
Review submitted from a Postal Card by C S (Son of Resident) on Thursday 14 September 2017. Relates to November 2016.
My mother went into Rowallan House in May 2015. From the very beginning, it became apparent that the care shown to the residents by the staff was exceptional. My mother had been diagnosed with Alzheimer's and the patience and understanding of all the staff meant that she was stimulated and happy. As my mother's health deteriorated and she was eventually placed into palliative care the staff's kindness and consideration not only to Mum but to our family as well was outstanding. Our mother was able to pass away with dignity and love thanks to all the staff. Their kindness will always be remembered.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Postal Card by Donna M (Daughter-in-law of Resident) on Friday 8 September 2017.
I would recommend Rowallan House very highly. Putting my father-in-law in a care home was a very difficult decision but the staff made it very easy and he is now very settled. We know he is safe and cared for. The staff and management treat him with respect and dignity and keep us constantly informed of anything happening with him. He is clean and well fed. We are very happy and grateful that they have made this change a very easy and stress-free one for us and especially for him. Would recommend Rowallan House to anyone in a similar position.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Postal Card by S H (Daughter of Resident) on Friday 8 September 2017. Relates to August 2017.
I found the home to be clean and organised. The residents were treated with dignity and respect and were well looked after. The staff were very friendly and caring.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Postal Card by Michael F (Son of Resident) on Monday 4 September 2017. Relates to August 2017.
My mum came into this care home at the age of 98. She was very happy and content here. She was encouraged to bring personal items with her such as photos, ornaments etc. She found the staff very friendly and obliging in doing things for her. I arranged a birthday party with the help of management for mum's 99th. Inviting all the family, staff and residents. In her final days, the care she received was outstanding. The staff could not do enough for her and made her very comfortable until she passed away. If I needed to go into a care home now, this one would be my first choice.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Postal Card by Patricia G (Friend of Resident) on Monday 4 September 2017. Relates to August 2017.
Very satisfied that care and consideration are uppermost in the mind of all staff.
The premises are bright and well looked after.
The staff are willing to talk about the care of residents and take note of any concerns you may have.
There has been a recent change of management and this has been well managed.
A new activity worker has been appointed and a good program of events is published.
There is a good atmosphere of care and safety.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Postal Card by Ian C (Son of Resident) on Friday 1 September 2017. Relates to August 2017.
Very pleased with how Mum was looked after. She was always clean and generally very happy and laughing when we visited. A well-run care home.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Postal Card by Derek G (Son of Resident) on Thursday 31 August 2017. Relates to August 2017.
My mother has now been a resident at Rowallan House for 4 years and 3 months. She would obviously prefer to be at home in her own house but her restricted vision and mobility problems (almost blind) render this impossible. She appreciated this and realises that the care home facility is her only option.
Carers in the home always seem very good. An activity specialist is often employed and provides cross-words and questionnaires which my mum appreciates as not being able to see, keeps her brain active. From time to time, the home has parties with entertainment. Mum enjoys this as she can sing along with the music.
Many of the carers have been at the home since mum took up residing, however, there tends to be a regular movement of staff, which I imagine happens in most care home facilities.
How likely would you be to recommend Rowallan House? Likely
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Review submitted from a Postal Card by Edward H (Son of Resident) on Thursday 31 August 2017. Relates to August 2017.
The care and supervision at Rowallan House are very good. The special needs of each resident is paramount in their thinking. The rooms are well decorated, clean and comfortable. The carers are kind and considerate and the manager is undertaking an excellent job.
Activities are geared to not only entertaining the ladies and gentlemen but they give them the opportunity to reminisce and remember their past. Thank you.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Postal Card by Victor F (Son of Resident) on Wednesday 30 August 2017. Relates to August 2017.
My father (96) has been a resident for the past three years and visit usually three times a week. During this time, I have always found the staff professional, polite, cheerful and friendly. Recently, dementia has made my father really bad tempered and difficult to manage but all the staff take this in their stride. The whole site is kept scrupulously clean and the maintenance man attends to every DIY type job quickly and well. Any time our experience of an 'old people smell', it is cleaned as soon as mentioned. Overall, if I needed a care home, this is the one for me. There is a lovely garden, secluded, lawned with plenty of greenery. I love taking Dad out there in his wheelchair.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Postal Card by Michael G (Husband of Resident) on Tuesday 29 August 2017. Relates to August 2017.
This is a wonderful care home with the emphasis on "care".
Management is always "on the ball" and staff are polite, prompt and very caring. My wife is always clean and comfortable. Her needs are all catered for. Her room is clean and cosy. Her laundry is handled with care and I have no hesitation in recommending Rowallan House to anyone and everyone.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Website Submission by Susan L (Daughter of Resident) on Monday 28 August 2017. Relates to July 2017.
All staff are supportive and aware of residents' needs. My Mother relates extremely well to all staff and is always clean and well fed. I am always kept informed of her condition, i.e. doctor's visits. My sister and I have a good friendly relationship with all the carers/staff who are always approachable.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Website Submission by Nicola L (Granddaughter of Resident) on Monday 21 August 2017. Relates to August 2017.
My nan is looked after really well at Rowallan House. She has had a new lease of life in the home, having weekly haircuts & having her nails done.
The staff are so caring for all her and the other residents' needs. My nan eats so well now with the great food she is given throughout the day and I am so impressed with the overall appearance of the home.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Postal Card by J J (Daughter of Resident) on Monday 8 August 2016. Relates to July 2016.
I have found the staff approachable and supportive, although I can appreciate the difficulties they encounter on a daily basis. They are adaptable to individual needs of residents, allowing them to have personal choice of where they spend their time.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Postal Card by Linda K (Daughter of Resident) on Thursday 4 August 2016. Relates to July 2015.
I can't fault the care my mother receives at 'Rowallan House'. She is bedridden and nothing is too much trouble for any of the staff. They are attentive, sympathetic and understanding of her limitations. I am kept well informed of her condition i.e. visits from GP. Both my sister and I have a good friendly relationship with carers and other staff. The door is always open to us.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Postal Card by J H (Daughter of Resident) on Wednesday 3 August 2016. Relates to July 2016.
My mother relates well to all the staff who are very friendly. She is always clean and well fed. She has been in the home for 4 years and has always been happy there.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Postal Card by Shirley F (Daughter-in-law of Resident) on Friday 29 July 2016. Relates to July 2016.
All staff always diligent, aware of residents needs and safety and support. Staff take time to speak to residents separately if they are unhappy/unwell any one day.
Any minor incident is reported to family instantly.
All strive to meet everyone's needs which are very wide scoped. Home is regularly being cleaned, very rarely experience incontinence smells which are unavoidable but staff are very quick to rectify.
Annual summer party put on for all and everyone enjoys it. Many activities done throughout the year for those who want to take part.
How likely would you be to recommend Rowallan House? Extremely Likely
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Review submitted from a Postal Card by Nancy S (Daughter of Resident) on Friday 29 July 2016. Relates to July 2016.
Since my mother has been in care homes (3). This has honestly been the best. The staff are friendly and motivated, it is clean and the food is nourishing and menu varied. Hot and cold drinks are always provided to residents and family. I have every confidence that my mothers needs are met more than adequately.
How likely would you be to recommend Rowallan House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Rowallan House