Rutland House, Sutton, London

Rutland House is a family-run care home specialising in dementia care, dedicated to providing a warm, homely atmosphere in a comfortable and safe environment whilst encouraging and supporting residents' independence.

All care staff are trained at NVQ Level 2, in dementia care and are dedicated to providing high standards of person-centred care for residents. A weekly schedule of activity includes; reminiscence therapy, music therapy with a professional musician, chair-based exercises and dance to encourage residents to stay healthy and have fun.

After careful assessment of a resident, with the collaboration of family and loved ones, a person-centered care plan is created to meet the resident’s psychological and physical care needs.

Rutland House Ethos: Dignity – Respect – Independence

Owner: Donna Konthasinghe

Person in charge: Donna Konthasinghe (Owner/Manager)

Local Authority / Social Services: London Borough of Sutton Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 12

Shared Rooms: 4

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £540 – £700 , Personal Care Shared (per person) £485 – £490 (These prices are only a guideline, please contact Rutland House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Rutland House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Rutland House has a Review Score of 9.6 (9.558)

The Review Score of 9.6 (maximum of 10) for Rutland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Rutland House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.558 for Rutland House is calculated as follows: ( (72 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 120 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rutland House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 9 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rutland House?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rutland House

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

I try to visit my neighbour once per week and each time she is very happy to see me but never shows unhappiness when she tells me it is time for my departure! Each resident is treated with respect and patience. The home ensures the residents and their clothing are spotless. The bedrooms are comfortable, tidy and clean, and the food is excellent. Entertainment is provided several times per week. I have also been invited to two parties so far which have given a lot of enjoyment and the buffet, excellent.

I obviously cannot comment on the medical side.

How likely would you be to recommend Rutland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am a friend and neighbour and she needed care and attention which I think that this care home is giving her. Me and friends visit every week and the staff make us feel very welcome and this is what we are very happy with.

How likely would you be to recommend Rutland House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All the staff are very hard working and very helpful. Taking great care and pride in caring.

How likely would you be to recommend Rutland House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I would have no hesitation in recommending Rutland House residential home to anyone. My Mother-in-law is very well looked after and very safe, which gives me great peace of mind.
The home is very well run and the staff are wonderful and caring.

How likely would you be to recommend Rutland House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been at Rutland House since 2011. I have had only good experiences of this home. I honestly believe that the friendliness and care given her has got her this far.

How likely would you be to recommend Rutland House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is "home from home" for mum.
She has been here for 10 years. She is treated like a family member. Everyone cares and all her needs are met.
The owners and staff go above and beyond.

How likely would you be to recommend Rutland House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is a friendly family run care home.
With approximately 20 residents at any time staff are able to offer a homely environment.
Management are always available to assist family if there are any concerns, and any issues are dealt with quickly.
My Aunt, I feel has a safe environment at Rutland House.

How likely would you be to recommend Rutland House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother has been a resident at Rutland House for over nine months. The quality of care has been exceptional. The staff are attentive, engaging and respectful to all the residents and their visitors. Although small, the home has enough facilities to accommodate the needs of its residents. It has a family feel and a light touch making it a warm and happy place to visit. I would not hesitate to recommend Rutland House.

How likely would you be to recommend Rutland House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother has been a resident at Rutland House for 7 months. From the outset, I have been impressed with the level of care, attention to detail, concern about wider family (my father) and genuine desire to make my mum happy. My mother has a spacious, sunny room which is always clean. The staff are friendly and caring, many have been carers for some time there. Whenever there is a need for a discussion the manager sends me a text or a call. I have complete confidence in their ability to take care of my mother.

How likely would you be to recommend Rutland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been there now for 2 and a half years and is very happy there. Unfortunately my father had a short stay in hospital a few weeks ago. The manager/owner of Rutland House went along several times the to the hospital to visit my father who was very happy to see her as was I. On release from hospital Rutland House have laid on all the extra facilities and support that my father has needed they have been fantastic. The management and staff are amazing with their care and support they give not only to my father and all the other residents but also to the families of the residents. This is an excellent care home.

How likely would you be to recommend Rutland House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes London 2017

Recipient: Rutland House

Date: Saturday 01 Apr 2017

more details

February 2015

Top 20 Care Homes London 2015

Recipient: Rutland House

Date: Sunday 01 Feb 2015

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rutland House