Springview

I have found as a resident of Springview Care Home, very caring, loving and professional. The staff have done their very best to welcome me and they look after the other residents so very well. The food here is magnificent too.

Her room was spacious and comfortable and she ate well throughout her stay. The staff were all respectful and considerate and we know that, should my mother need care in the future, we would have no hesitation in returning to Springview.

Very good care of my mother over six years, including managing her changing needs sensitively.

Mum arrived at Springview after a week in the hospital as a respite resident. She was distressed and depressed, refusing to leave her room and unable to walk unaided. A month later, she is walking with the aid of a frame, chatting with staff and enjoying lunch in the lounge with other residents. She has decided that she wants to be a long-term resident, and I am delighted. The staff have been kind and encouraging to her, supporting her to become more mobile and to participate in the activities and life at Springview - and equally supportive and helpful to me. There has always been someone I can talk to if I have concerns, and any concerns I have had, have been heard and addressed. I am very grateful for the care and professionalism of the staff who have transformed my mum's life, and I feel hugely relieved to know she is safe and happy with them.

My father stayed at Springview for two weeks' respite care while I went on holiday. The staff were kind and welcoming and were always available to help when he had continence difficulties during the night. My father was happy with his room and the facilities. He said the food was excellent. Sometimes he didn't know how things worked, but he "did not want to bother the busy staff". Some were misunderstandings on his part, so could staff please ensure that residents, especially those only staying for a short time, understand how things work; eg there was a bath in his room that he could not climb into, but no one told him there was a well-equipped shower room with seat, grab handles, etc, where staff could help him shower. He also waited each morning, once dressed, for someone to tell him to go down to breakfast, but he didn't know he could just go when he was ready. Generally, a very nice, clean, comfortable and well-equipped home, and I would be happy if my father had to stay there again.

Very prompt help and advice. Able to organise respite care at short notice, despite the complications of Covid.

I have had an extremely happy stay at Springview care home. All the staff have been extremely kind, caring and attentive. All the meals have been lovely, tasty and full of variety.

Springview has been amazing during Covid. The measures that have been implemented have been amazing, and as family members, we have been reassured that our relative has been kept safe. The home staff have always been polite, courteous and helpful.

This review takes into consideration that for the majority of the time that Dad has been resident visiting has been severely restricted, for obvious reasons. The family are grateful to Springview and the staff for making visits possible, especially the use of the gazebo, whenever it was deemed safe. Whether visiting Dad in person or talking via Skype, he has never had a bad word to stay about Springview or the staff. He is very complimentary about the care given and the quality of the food. Dad always looks well cared for and happy in himself, and we thank the staff concerned for making this happen. We have been pleased with the ease and level of communication between ourselves and the home. We have been happy with the way we have been updated about how Coronavirus has affected Springview, although we would strongly encourage any staff members who are not yet vaccinated to have the jab as this would ease our concerns, particularly when we are on the verge of a third wave.

I cannot recommend them highly enough, and it is a great comfort to know my mother is being cared for by such dedicated, skilled and nice people.

Professional, friendly care from professional, friendly staff. When I visit or talk to Mum, she tells me that every day feels like a holiday. It feels good to have the knowledge that Mum is happy and is being looked after so well.

Wonderful care for my mum. She entered Springview at the height of Covid in August 2020 and has been extremely well cared for since then. Big call out to one lady and her team on the 1st floor. Mum has settled in well, and so pleased I chose Springview for Mum. Would highly recommend Springview.

My mother is well cared for and seems extremely happy. We have taken advantage of the visits, and find the staff very helpful and pleasant organising the required tests. We are provided with the weekly activities for my mother and the changes in restrictions for visits. We would like to thank the staff for their support during this challenging period.

They have helped her feel at home, ensuring she has home comforts around her, and also assisting her to gain her strength back and become more mobile again after her 6-weeks stay in hospital. They have sorted out her medication requests, and when she broke her tooth, took her to her own dentist. She often says to me, "when I got back to the hotel" after these visits! I know that she has trained carers looking after her, and yet, she feels she is in a hotel. The carers are so patient and friendly and are always available to talk to me if I am concerned in any way.

My father had a stroke in December of last year, and he has been a resident since March of this year. I can say that the home is in a beautiful location, nice and quiet. The manager and the carers have been so helpful and caring. All our needs have been met.

We came to visit our father. He is cheerful and well cared for. The staffs are a delight and understanding and sensitive. Wishing all the best to the team.

The staff at Springview really know my mum well and care about all her needs. It feels like she has another big family. She is clean and well dressed, and her nutritional needs and health issues are monitored well.

The home itself is very nice, the rooms are modern and comfortable, most of the staff seem very nice and friendly and helpful although the exceptions are to the extreme of this i.e. rude, unhelpful, dismissive and uncaring. Basic requirements have not always been carried out (i.e. dietary requirements, assistance with daily tasks such as eating, drinking, going to the toilet), personal hygiene, understanding my mother's actual needs and the appropriate care plan being put in place for her needs. The food seems to be, on the whole, very nice, and the menus have good choices. I have had to complain on several occasions and I find the Manager quite aggressive and feel he is not fully taking on board the problems brought to his attention. Objective criticism should be helpful and a learning curve, not taken as a personal attack which I have found to be very unprofessional.