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Orford House Residential Care Home

Woodcote Park, Meadow Hill, Coulsdon, London CR5 2XN
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Nursing and support staff are extremely caring and well trainedMichael S(Uncle of Resident/Service User)
Orford House Residential Care Home, Coulsdon
The situation and layout of the premises are very suitable to the gentle atmosphere which pervadesW N(Wife of Resident/Service User)
Orford House Residential Care Home, Coulsdon
This home is situated in a fine pastoral setting with extensive accessible grounds.Michael S(Uncle of Resident/Service User)
Orford House Residential Care Home, Coulsdon

Orford House care home specialises in residential care. Surrounded by stunning woodland with views looking out across the local golf course, Orford House is a picturesque home offering both countryside tranquillity and town hustle and bustle.

Rooms are spacious with great natural light and the facilities and showers are designed for ease of use. Residents' communal areas offer both the opportunity to have the company of other residents, visiting family and...  

Care Provided by Orford House Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,455 - £1,750£1,601 - £1,925

Contact Orford House Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Michelle Kennett (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (29)

Visiting

  • As you drive up Meadow Hill, turn to the right when you approach the Golf Club’s car park and follow the lane.

Parking

  • Parking on site

Orford House Residential Care Home Reviews (10)

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8.9

Orford House Residential Care Home has a Review Score of 8.9 (8.860) out of 10, based on 4 reviews in the last 2 years. Over all time Orford House Residential Care Home has 10 reviews.

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Review from C B (Niece of Resident) published on 5 April 2026 Submitted via Website
Overall Experience

The service and care that my aunt is receiving is excellent. We feel that she is in safe hands and since moving to Orford house she has become much happier and relaxed. I would recommend this as a care home to anybody.

Reply from Stacey Lervy, Deputy Manager at Orford House Residential Care Home

Thank you so much for your review of our lovely care home. We truly appreciate that you have entrusted your aunt into our care and also our family. We will continue to do our very best as always. Thank you.

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Review from Rachel B (Daughter of Resident) published on 3 November 2025 Submitted via Website
Overall Experience
My Mum was sent to Orford house originally on a temporary bases which has now become permanent. From the first time we met the staff at Orford they were all very caring. Mums health wasn't great when she first went there, the staff were really quick to get her the help she needed and keeping me and my siblings informed. Any issues we have had have been taken seriously and we felt heard. Management have been great with advising us and reassuring.

Mum really is happy there and the staff really care for her.

Reply from Stacey Lervy, Deputy Manager at Orford House Residential Care Home

Thank you very much for your review. We want to say that we adore your mum and Orford House wouldn't be complete without her being part of our family. We are honoured to be able to look after your mum and are very thankful for your ongoing support.

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Review from S C (Daughter of Resident) published on 17 March 2025 Submitted via Website
Overall Experience

Early days for dad at Orford House but I feel confident that he is being well cared for. On visits I have seen that he is being treated with dignity. Great efforts are being made to accommodate Dad's individual needs. Thank you to all staff for the warm welcome our family has received.

Reply from Stacey Lervy, Deputy Manager at Orford House Residential Care Home

Many thanks for your lovely review of our home. We are glad to have dad here in our extended family.

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Review from Scott W (Son of Resident) published on 17 March 2025 Submitted via Website
Overall Experience

My mum was a resident for 7 years. We couldn't have hoped for her to receive better care ,time and attention from fantastic carers and staff. The home is comfortable,in a fabulous setting and in addition to care provides for a wide range of play and social activities. Often said and quoted ' if only other Care Homes were like this'

Reply from Stacey Lervy, Deputy Manager at Orford House Residential Care Home

We are so thankful for having your beautiful mum here with us for the past 7 years. Your support means so much to us. Please remember we are still here for you, even though mum is no longer here. Your beautiful mum is very much missed here in our family.

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Review from Alan A (Son of Resident) published on 10 July 2024 Submitted via Website
Overall Experience

Great Open Day at Orford House - really get the impression it's like one big family. The staff always come across as so caring and yet aware when they need to intervene. It's nice to know my mother is in good hands.

Reply from Stacey Lervy, Deputy Manager at Orford House Residential Care Home

Dear Alan, Huge thanks for the wonderful review. We truly do love our residents here at Orford. We ensure that all residents are cared for and loved as if they were our own family. We are so glad to see you enjoyed our open day here at Orford, thank you for being a part of the family!

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Review from H G (Daughter of Resident) published on 27 December 2022 Submitted via Website
Overall Experience

My mother has been with Friends of the Elderly for some years and is now very frail. I cannot fault the care she receives. She has needed everything done for her, including feeding, for quite some time. I am impressed with the presentation of her food and the time taken to ensure she eats all she needs. Although Mum enjoys her own company, attention is paid to giving her stimulation. The surroundings always appear clean and tidy. During Covid, so much attention seems to have been paid to the safety of the group of residents, and agile thinking, such as visits through the windows, was welcome. I am so very grateful to all the staff who care so kindly.

Reply from Roxanne Webb, Orford House Care Home Manager at Orford House Residential Care Home

Thank you for your lovely review. It is a pleasure to have your mum with us. She is very much a part of Orford.

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Review from Simon J (Son of Resident) published on 28 November 2022 Submitted via Website
Overall Experience
Following a couple of difficult years, Orford House has been a breath of fresh air!

The thoughtfulness and attention to detail are very obvious, and my siblings and I are so relieved to see our mum relaxed, happy and well cared for.

Reply from Roxanne Webb, Orford House Care Home Manager at Orford House Residential Care Home

Thank you so much for your review. It is a pleasure to be looking after your mum.

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Review from T K (Daughter of Resident) published on 19 May 2022 Submitted via Website
Overall Experience
It is difficult to rate all aspects of Orford House accurately due to the exceptional circumstances over the last 2 years, ie. Covid 19. As a family member, I have always had limited access (and, for significant periods, no access at all) within the home. I cannot comment on the food, what the activities are really like (as we still cannot be involved in these or meet the other residents) and how all the carers treat the residents. Most of the carers I have met have seemed fine, (and some excellent) although rather overstretched. The setting of the home is beautiful.

Regardless of the effects of the pandemic, my family and I have several significant concerns about how the home has been managed during the last two years (2020-2022). I have made complaints about this. Improvements are definitely needed, notably in safety, overall organisation, communication between staff and with residents' families.

Reply from Jessica Stone, Head of Communications at Orford House Residential Care Home

Many thanks for taking the time to leave a review for Orford House. We pride ourselves on delivering the best quality of care for residents at Orford House, so I would be keen to discuss your concerns with you if you are happy to. I would also like to reassure you that Friends of the Elderly has...  

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Review from W N (Wife of Resident) published on 31 January 2020 Submitted via Postal Card
Overall Experience

My husband has been in residence for 2 and a half years and has received very sympathetic treatment as his condition has deteriorated. The situation and layout of the premises are very suitable to the gentle atmosphere which pervades.

Reply from Roxanne Webb, Care Home Manager at Orford House Residential Care Home

Thank you for your lovely review. It's a pleasure to have your husband here with us at Orford House and it's always reassuring to know that residents' families value the quality of care we provide. We are so lucky to live and work in such a peaceful and beautiful setting.

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Review from Michael S (Uncle of Resident) published on 7 August 2015 Submitted via Website
Overall Experience

This home is situated in a fine pastoral setting with extensive accessible grounds. The general facilities, lounges, dining room - are well furnished, comfortable and homely. Nursing and support staff are extremely caring and well trained. Resident's rooms are well furnished, A varied menu with a range of appealing dishes is provided for residents and the individual needs and interests are well provided for. To sum up, Woodcote Grove House is well managed and welcoming where one's elderly folk are well cared for.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 August 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (12) & Events (0)

News
  • 31 Jul 2026

    At Orford House, our residential care home in Coulsdon, resident Maureen White, has been celebrating this year’s International Day of Friendship with her best friend Jackie Hughes by reminiscing about...

  • 15 Jun 2026

    Friends of the Elderly, has been selected to appear in a new publication entitled Monarchy and Democracy: A History of Leadership. An official History of Parliament project. This landmark book,...

  • 15 Jun 2026

    To mark, or crunch, this year’s National Biscuit Day, the residents and care team at Orford House, our residential care home in Coulsdon, have been talking about their favourite biscuits...

Upcoming Events

There are no upcoming events for Orford House Residential Care Home.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Orford House Residential Care Home.

Meet the Team (1)

Michelle Kennett
Michelle KennettJob Title:Manager

“I have worked in the care industry for over 25 years and have been managing Orford House for over six months, where my caring and compassionate team and I have created a safe, welcoming environment with a ‘home from home’ feeling.

Orford House is a beautiful home, set in 44 acres of parkland abundant with deer and wildlife, with a caring and compassionate team who are not only supportive of our residents but also each other. I am always on hand for our residents and their families to help them with any queries or questions they may have and ensure that any concerns are dealt with and resolved immediately.

We all take time to get to know each resident, and chat about their likes, dislikes, interests and hobbies. Our wide activities calendar suits everybody’s preferences and makes sure everyone can take part in what they want when they want.

The Orford House Care Team is dedicated to making a positive difference in all our residents’ daily lives.“

Frequently Asked Questions about Orford House Residential Care Home

What types of Care is Orford House Residential Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orford House Residential Care Home have?

There are 29 Single Rooms.

What are the Facilities & Services at Orford House Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Orford House Residential Care Home to the centre of Coulsdon?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orford House Residential Care Home to verify any information. View our terms and conditions. Orford House Residential Care Home has an Enhanced Service -more info.