Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House)

Woodcote Park, Meadow Hill, Coulsdon CR5 2XL

Friends of the Elderly Coulsdon, based in Surrey, offers residential, nursing care and respite care. The site has two homes, Woodcote Grove House and Orford House, grade two Georgian style buildings set in beautiful countryside.

The dedicated team understand that each resident is different so create a personalised care plan to ensure their needs are met. Staff are committed to making sure Coulsdon feels like home for every resident.

Coulsdon is a residence owned by the charity, Friends of the Elderly, whose mission it is to provide individual professional, dignified care services in a home from home setting.

Visit today or contact the team to find out more information.

Group: Friends of the Elderly Group

Person in charge: Bee Crisp (General Manager)

Local Authority / Social Services: London Borough of Sutton Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 33

Rooms with ensuite WC: 33

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 4.3 (maximum of 10) for Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.333 for Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House) is calculated as follows: ( (4 Excellents x 5) + (8 Goods x 4) ) ÷ 12 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House) is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 0 Reviews ÷ 6.6 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

4.3 Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House) has a Review Score of 4.3 (4.333) from 1 Reviews


Average Ratings

  • Excellent
    0
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House)?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House)

  • Uncle of Resident/Service User
    1

This home is situated in a fine pastoral setting with extensive accessible grounds. The general facilities, lounges, dining room - are well furnished, comfortable and homely. Nursing and support staff are extremely caring and well trained. Resident's rooms are well furnished, A varied menu with a range of appealing dishes is provided for residents and the individual needs and interests are well provided for. To sum up, Woodcote Grove House is well managed and welcoming where one's elderly folk are well cared for.

How likely would you be to recommend Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House)? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

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Bed Vacancies

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Care Home Idol 2016

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