Woodcote Park, Meadow Hill, Coulsdon CR5 2XL
Tucked away within picturesque grounds behind Woodcote Park Golf Course, there is residential and nursing care at the Coulsdon site across two Georgian-style properties, Woodcote Grove House and Orford House.
Woodcote Grove House is a Grade II listed Georgian home and provides residential and nursing care.
Orford House was also built in the Georgian style and provides residential care. Both homes are staffed by a compassionate, enthusiastic team dedicated to making Coulsdon feel like home.
Everyone is different – that’s why the company has a personalised care plan for each of the residents.
The home also offers respite care at Woodcote Grove House and Orford House.
Group: Friends of the Elderly
Person in charge: Pauline King (General Manager)
Local Authority / Social Services: London Borough of Sutton Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 33 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 33
Rooms with ensuite WC: 33
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House) has a Review Score of 4.3 (4.333)
The Review Score of 4.3 (maximum of 10) for Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House) in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.333 for Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House) is calculated as follows: ( (4 Excellents x 5) + (8 Goods x 4) ) ÷ 12 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House) is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 0 Reviews ÷ 6.6 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Michael S (Uncle of Resident) on Tuesday 14 July 2015. Relates to April 2015.
This home is situated in a fine pastoral setting with extensive accessible grounds. The general facilities, lounges, dining room - are well furnished, comfortable and homely. Nursing and support staff are extremely caring and well trained. Resident's rooms are well furnished, A varied menu with a range of appealing dishes is provided for residents and the individual needs and interests are well provided for. To sum up, Woodcote Grove House is well managed and welcoming where one's elderly folk are well cared for.
How likely would you be to recommend Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House)? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Good
There are currently no awards/recognitions posted yet for Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House)
There are currently no Care Home Idol entrants who have performed at Friends of the Elderly, Coulsdon (Orford House, Woodcote Grove House)