The Mallards is situated in Bedford close to shops, public transport and local amenities.
The home provides residential and respite care in a way that makes residents feel safe, relaxed and comfortable.
A variety of activities at the home keep residents engaged and entertained as they build friendships with other residents.
Staff are told by residents and their families that The Mallards is like living at home.
The home’s caring, experienced staff are committed to delivering good practice and the firm invests in developing an excellent professional team.
To arrange a visit or to discuss the home, contact The Mallards.
Group: Lansglade Homes Ltd
Person in charge: S Green (Manager)
Local Authority / Social Services: Bedford Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 23
Weekly Charges Guide: Personal Care Single £580 – £650 (These prices are only a guideline, please contact The Mallards to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Mallards: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.9 (maximum of 10) for The Mallards is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for The Mallards in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.2 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.756 for The Mallards is calculated as follows: ( (64 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 82 Ratings = 4.756
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.152 Points relating to the number of positive Reviews for The Mallards is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4.6 Target = 0.652
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Mallards has a Review Score of 8.9 (8.908) from 7 Reviews
Review submitted from a Postal Card by B G (Cousin of Resident) on Friday 6 April 2018. Relates to March 2018.
We have been very satisfied with both our relative and also other residents here. Despite some dementia, everyone seemed to receive a hug from the staff. In return, the smiles received by staff was a delight to see. My cousin has been here for over 3 years. Some falls have occurred when a back was turned but I do not consider it was a lack of safety issues. A lucky find that she was here. For someone in their 90's who deserved this dignity.
How likely would you be to recommend The Mallards? Extremely Likely
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Review submitted from a Website Submission by Kay T (Daughter of Resident) on Friday 1 September 2017. Relates to August 2017.
A caring and sensitive care home, that has tried to maintain mum's dignity at all times over the last 2 years. Further more the manager's proactive and hardworking attitude to making the facility a home for the residents is to be applauded. This summer there has been a garden party, fete and beach party. Mum has also taken part in arts and crafts, bingo and other activities to. I would certainly recommend the mallards
How likely would you be to recommend The Mallards? Extremely Likely
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Review submitted from a Postal Card by Giuseppe D (Son of Resident) on Thursday 27 April 2017. Relates to April 2017.
My father has been at the Mallards for the past year, since April 2016 and he has been very happy and comfortable. The staff are second to none, friendly, professional, supportive and always have a smile on their face!
The home is well maintained and very clean and welcoming.
My father enjoys the variety of meals offered and the staff ensure that he has some of the traditional food/treats I bring him from time to time.
The Mallards runs numerous activities which my father enjoys participating in and the last Christmas party was excellent, entertaining and enjoyable for the whole family.
I am very happy with my father's care and would highly recommend the Mallards to others without hesitation.
How likely would you be to recommend The Mallards? Extremely Likely
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Review submitted from a Postal Card by Barry W (Son of Resident) on Monday 20 March 2017. Relates to March 2017.
My mother has been a resident for over two years and during this time she has been very well looked after and cared for with great dignity. The staff are all exceptional in their care, interest and unfailing enthusiasm in looking after the residents. Visitors are welcomed and always looked after well with a welcoming cup of tea, often on a tray with biscuits to share with the resident. My mother is happy there too and enjoys all the carte and attention she gets. Finally, the food is very good and exactly what the older residents like and are familiar with.
How likely would you be to recommend The Mallards? Extremely Likely
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Review submitted from a Postal Card by Barry G (Cousin of Resident) on Friday 10 March 2017. Relates to January 2017.
As my mother and mother-in-law were both previously in care homes what a delight that my cousin was admitted to The Mallards almost two years ago. Now well in her 90's and now suffering some dementia it is so lovely to find her always being spoken to by nearly every member of staff. The visiting nurses also seem to feel this friendship, with humanity with staff and residents, such a pleasant experience and no anxiety for her wellbeing. A visit (often) is always a pleasure.
How likely would you be to recommend The Mallards? Extremely Likely
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Review submitted from a Postal Card by E H (Friend of Resident) on Tuesday 7 March 2017. Relates to February 2017.
I have been visiting my friend since she has been in The Mallards. I have always been very impressed by how she is being looked after. All the staff are so caring and sensitive to all the residents. A good description is that it is like a family. My friend is aware of all of this and engages with them in the same way. The Mallards is always warm and very clean and she enjoys the food and as she was a great cook herself, this is a big compliment. I go to may care homes and I have to say that The Mallards is the very best.
How likely would you be to recommend The Mallards? Extremely Likely
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Review submitted from a Postal Card by Christine K (Daughter of Resident) on Thursday 20 October 2016. Relates to September 2016.
My mother had to move to a care home following a serious fall at home in July. We chose The Mallards as it was recommended by a variety of health professionals. Everyone had mentioned how caring and friendly all the staff were. We are very satisfied with our choice. Mum is self-funding so it was important to have value for money as well. She has settled in well and looks forward to the daily activities the home organises. Well done to the manager and her staff!
How likely would you be to recommend The Mallards? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at The Mallards