Owner: Butacare Ltd
Person in charge: Simon Atkins (Registered Manager)
Local Authority / Social Services: Bedford Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users
Registered Care Categories*: Learning Disability • Physical Disability • Younger Adults
Specialist Care Categories: Asperger Syndrome • Autism/ASD • Down Syndrome • Epilepsy • Profound & Multiple Learning Disabilties
Admission Information: Ages 18+.
Single Rooms: 12
Rooms with ensuite WC: 8
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
MK40 2LW
Visiting:
09:00 to 20:00 (flexible)
Parking:
There are no parking restrictions on St Andrews Road and available spaces exist throughout the day.
Latest Care Quality Commission* Report on Victoria Cottage: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.7 (maximum of 10) for Victoria Cottage is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Victoria Cottage in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.7 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Victoria Cottage is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.709 Points relating to the number of positive Reviews for Victoria Cottage is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.4 Target = 0.417 , then divided by 2 = 0.209
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Victoria Cottage has a Review Score of 6.7 (6.709) from 1 Reviews
Review submitted from a Postal Card by Caroline W (Sister of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Victoria Cottage is a small residential home in Bedford where the residents are treated with care and dignity.
The staff are friendly and supportive to both residents and their families and the client's needs are always of paramount importance. The home is decorated to a high standard and is clean and tidy, The staff take pride in their work and have an understanding and empathy with all of the residents.
How likely would you be to recommend Victoria Cottage? Extremely Likely
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