Caddington Grove Care Home

175 London Road, Dunstable LU6 3DX
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9.9 104 Reviews
  • Caddington Grove Care Home, Dunstable
Caddington Grove in Dunstable offers a warm, friendly, and homely environment where residents can lead fulfilling lives as part of a welcoming community.

Caddington Grove features spacious, stylish en-suite bedrooms. Residents are supported by highly trained staff who are dedicated to meeting their individual needs with care and compassion.

Amenities include a charming café where residents can enjoy coffee with friends, bright and inviting living spaces for socialising, and a beauty salon offering hairdressing, manicures, pedicures and relaxing hand massages.

For entertainment, the on-site deluxe cinema provides the perfect setting to enjoy classic favourites or the latest films.

Caddington Grove takes pride in preparing nutritious, delicious meals tailored to residents’ dietary needs, ensuring everyone enjoys mealtimes.
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Care Provided by Caddington Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Nursing Care: from £1925

Our home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.


Weekly fees vary depending on room availability and an individual care needs assessment.


For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.


Please call to discuss availability and arrange a visit.

The price(s) shown are provided by the care home. Contact Caddington Grove Care Home for full pricing details and T&Cs.

Contact Caddington Grove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Caddington Grove Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Burns (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • No time restrictions on visiting

Parking

  • Onsite parking available

Caddington Grove Care Home Reviews (104)

9.9

Caddington Grove Care Home has a Review Score of 9.9 (9.851) out of 10, based on 33 reviews in the last 2 years.
Over all time Caddington Grove Care Home has 104 reviews.

Overall Experience
  • 87
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Date Published
  • 104
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Reviewer Connection to Caddington Grove Care Home
  • 38
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  • 6
  • 5
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  • 4
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Total of 104, showing 1-20
Review from Phil I (Son of Resident) published on 9 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad came to the care home early march this year and has settled in well and seems happy enough. I am satisfied with the care dad is receiving from the staff who are always pleasent and helpful and keep me updated on any issues dad may have.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThank you for sharing your review and for entrusting us with your father's care. We are delighted to hear that your father has settled well since joining us in March and that he appears happy and comfortable within our community. Supporting residents through the transition into care is incredibly important to us, and it is wonderful to know that he has adapted so positively. Your comments about our team being pleasant, helpful, and keeping you informed are particularly appreciated. We believe that maintaining open communication with families is essential to providing truly person-centred care, ensuring that relatives remain involved and reassured about their loved one's wellbeing. It is also encouraging to hear that you are satisfied with the care and support your father receives. Our teams work hard every day to promote dignity, independence, safety, and quality of life for all residents, and feedback such as yours means a great deal to everyone at Caddington Grove.
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Review from David S (Brother of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister arrived at Caddington Grove Care Home in July 2025. She had been very unwell for several months and joined the care home directly from hospital. Having lived on her own for many years, it was quite a challenge for her to comprehend the new experience of living in a residential community.
Thanks
to be wonderful medical , administrative and support staff, my sister was soon able to acclimatise to the regular routines and it wasn't long before she was making treasured friends at the home.
My sister is very happy to receive visits from family and friends as well as the ongoing care, concern and sympathetic support of all the staff. Our family is so grateful that my sister is being cared for in such a kind and professional way. We really do appreciate how fortunate we are that she is living in an amazing and sympathetic environment., Thank you to the whole family at Caddington Grove Care Home.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeIt is especially rewarding to know that the care, support and compassion shown by our clinical, administrative and support teams have helped her feel safe, valued and at home. Building trusting relationships with our residents and their families is at the heart of everything we do, and your feedback reassures us that we are achieving this.
Your comments will be shared with the whole team, who will be incredibly proud to know that their kindness, dedication and professionalism have made such a positive difference to your sister and your family.
Thank you for placing your trust in us and for allowing us to be part of your sister's journey. It is a privilege to care for her, and we look forward to continuing to support her in the months and years ahead.
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Review from Stacy F (Friend of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad came to the care home last year from another care home. We had a very bad experience with the other care home and was quite worried about the transition however, Louise was amazing and made us feel at ease and very welcomed. All the staff have been outstanding and have shown such respect
dignity and care towards my grandad. He is thriving.
We are very grateful to all the staff at Caddington grove care home for being an amazing team and given our grandad/dad the care he deserves.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThank you so much for taking the time to leave a review. Your feedback is appreciated and will be shared with the team
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Review from Sarah M (Daughter of Resident) published on 30 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in 2 weeks so very happy with the care being provided.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThanks so much for taking the time to reply. We will pass your feedback onto the team.
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Review from Douglas N (Husband of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife came to Caddington Grove in July 2025 .she settled in and had fantastic care
for the time she was there.all of the staff were caring and polite we had very good
caring health nurses so thank you for everything.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThankyou for taking the time to review, we really appreciate your support and feedback
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Review from Roy M (Son-in-law of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rita has been in 2 weeks she is slowly settling in care is lovely.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThank you so much for your review, we fill feedback your comments to our team
Emma
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Review from L L (Daughter of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum came into Caddington Grove Care Home in September 2025. Throughout her stay she was treated with kindness and dignity. All her health needs were met and I was kept up to date regularly on her issues and progress. All the staff without exception were kind, polite and had a great sense of humour.
Many varied activities were on offer, most memorable being 'cuddle a penguin'! Everyone made my mum's final months as comfortable as possible.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThank you so much for taking the time to share such kind feedback about your mums time at Caddington Grove.
It means a great deal to the whole team to know that your mum was treated with kindness and dignity and that you felt well informed and supported throughout her stay. Providing compassionate care while also supporting families is something we care deeply about, so your words are truly appreciated.
I am especially pleased to hear that the activities and moments of joy, including the memorable cuddle a penguin visit, helped make your mums time with us special. Creating meaningful experiences and ensuring residents feel comfortable, valued, and happy is at the heart of what we do.
I will be sure to share your lovely comments with the team. They work incredibly hard every day and will be very touched to know the positive difference they made during your mums final months.
Thank you again for your kind words and for trusting us to care for your mum.
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Review from C H (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very glad to have been able to secure a place for our mother at Caddington Grove.
Staff were very helpful when we required the room at short notice and needed to find a place that was accessible. This was a few months ago.
The whole team at Caddington Grove have been friendly and supportive
especially as our mother's condition has been deteriorating. Every effort has been made to accommodate our mother's needs and wishes.
We have been kept informed of changes in our mother's condition and of changes to medications. There has been discussion before changes are made.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThank you so much for taking the time to share such thoughtful feedback. We are truly pleased that we were able to support you at short notice and provide a suitable, accessible room for your mother when you needed it most. Moving into care can be an emotional and pressured time, and it means a great deal to know that you felt supported from the very beginning. As your mother's needs have changed, our priority has always been to ensure she remains comfortable, safe and treated with dignity. I am especially grateful that you recognised the team's communication around changes in her condition and medication. Open discussion and partnership with families are fundamental to how we work, particularly when someone's health is deteriorating and decisions require sensitivity and collaboration. Your kind words will be shared with the whole team at Caddington Grove.
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Review from S C (Niece of Resident) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie is well looked after. If she can't be at home we are happy knowing she is well looked after. Staff are always friendly and happy to help if we have any questions. There is always something going on and we enjoy reading the Daily Sparkle when we visit.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThank you for sharing your positive experience. It is reassuring to know your aunt feels safe, supported and engaged, and that you enjoy seeing the activities and Daily Sparkle during your visits. Our team works hard to create a warm, welcoming environment where residents receive compassionate, dignified care, and your feedback means a great deal to everyone at Caddington Grove.
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Review from Caroline A (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't praise this care home enough! My mother was given absolutely outstanding care in October when she was admitted into the nursing home with terminal cancer. They treated her with so much care, compassion and dignity. The staff are absolutely amazing and were always available for me to have a chat
when I was struggling with the situation. From the reception, care workers, handymen and nurses any concerns were listened to and I felt rest assured my Mum was getting the exceptional care she deserved. She loved the food and it was so nice for her to be able to have her hair done in the salon. It is amazing you allow dogs to visit and this cheered my Mum up immensely. I want to pass on my thanks to all at Caddington Grove who made my Mums last few weeks of life so comfortable!
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThank you so much for taking the time to share such a heartfelt review. On behalf of everyone at Caddington Grove, I would like to express our sincere thanks for your kind words and, most importantly, for trusting us to care for your Mum during such a deeply personal and emotional time. Providing compassionate, dignified, and person-centred care at the end of life is something we take immense pride in, and it means a great deal to know that your Mum felt comfortable, supported, and cared for during her final weeks. I am especially pleased to hear that the team were able to support you as a family as well, as we recognise how important it is to care for loved ones alongside our residents. Your recognition of the whole team, from reception and maintenance through to our care and nursing staff, will be shared with them. Feedback like this truly reinforces the impact of their dedication and compassion. Our thoughts remain with you and your family, at this difficult time
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Review from J S (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very welcoming environment; kind and respectful reception team; excellent team of skilled carers and nursing staff; I am always kept well informed and encouraged to contact them for updates; visiting is strongly encouraged and welcomed; lots of appropriate and enjoyable activities provided for the residents.
I could not be happier with my choice of care home.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThank you for taking the time to leave your feedback. We will ensure this is passed on to our team.
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Review from Joe C (Grandson of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad stayed in the care home for a number of weeks for respite and received great care. There was always something going on and the entetertainment was always to a high standard. Staff work extremly hard to ensure a high standard of care is provided and really show they care
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThank you for taking the time to share such positive feedback. We are delighted to know your grandad had a comfortable and enjoyable stay with us. Our team works hard to provide meaningful activities and high-quality care, and it's wonderful to hear this made a difference during his respite. We truly appreciate your kind words and wish your family all the very best.
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Review from Frank M (Son of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ad spent 2 weeks in Caddington Grove for respite. He was very happy during his stay. The staff & facilities were excellent.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeFrom all of us at Caddington Grove thank you for taking the time to feedback, please stay in touch and hope to see you all at events in the future
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Review from Donna M (Daughter-in-law of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been here for nearly a year & 6 months. I find the staff go the extra mile on the care side & entertainment. Very friendly welcome always, lots of events arranged for families & residents, they are well put together, also days/afternoons out for residents. I feel I can always ask
about any concerns without feeling awkward. Highly recommend this care home!
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThank you so much for taking the time to share your lovely feedback. We're delighted to hear that your mother-in-law has felt so well cared for during her time with us. Our team truly values creating a welcoming, supportive environment for both residents and their families, and it's wonderful to know this has made a difference to you.
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Review from F C (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We received very supportive help and care from all the staff. My father was happy with the respite care, engaging with different residents and staff and he really enjoyed the lovely home cooked food.
I can definitely recommend Caddington Grove and appreciate how welcome he was made to feel. Thank you
so much
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeWe are so please to here that you father enjoyed his respite care with us, thank you for taking the time to feedback to us and please do stay in touch.
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Review from Susan D (Respite Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After falling and fracturing my pelvis I spent 10 days in hospital. On my discharge I chose to complete my recovery in Caddington Grove. I was in quite a bad place when I arrived but after 5 weeks I was fully independent and almost back to normal.
I cannot praise the care I received enough. Every
aspect was exceptional. My room, the food, the laundry and daily activity program. But most of all 'the staff'. I will always be grateful for their kindness and willingness to help me.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThank you for taking the time to provide feedback and for choosing Caddington Grove. Your feedback is very important to us, and we will be sharing it with our team. It was a pleasure having you with us, and we hope you'll stay in touch.
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Review from Elaine M (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lived in Caddington Grove for 2 years on both the residential & nursing floors. She received excellent care from very kind, friendly & dedicated carers. The nursing & HCA staff were excellent & kept us informed at all times. She loved the activities & entertainments which were varied & excellent
and also the monthly church services. Families were invited to join in some of the activities & were made to feel very welcome as visitors. Caddington Grove really felt like a home for my mum. Highly recommended.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThankyou for taking the time to leave us a review. Your kind words will be passed on to the team and please do stay in touch
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Review from Anne P (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Caddington Grove has been excellent. My mum was a resident for nearly two years, starting on the middle floor and moving to the nursing floor, as she needed nursing care. The staff are so lovely, kind and caring. They are clearly professional and well trained but make time to chat
to the residents and laugh with them. The activities and entertainment are varied and interesting. We also really liked how welcome we, as visitors, were made to feel. The staff always chatted to us and provided updates on how my mum was doing. Caddington Grove really felt like home for my mum and I would highly recommend it as an excellent place to receive care.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThankyou for taking the time to leave us a review. Your kind words will be passed on to the team and please do stay in touch
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Review from L M (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care from the wonderful staff. So kind and respectful to Dad and us. Thank you. From the day we arrived, 4 months ago, the care has been absolutely wonderful. We shall still visit as the staff and residents we would miss too.
Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThankyou so much for taking the time to leave us a review, we will be sure to pass your review to the team. You are welcome anytime and we look forward to seeing you soon.
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Review from J J (Granddaughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to make a comment regarding a member of staff who has been beyond caring and lovely towards our grandad. She has shown a genuine positive energy and outlook at work, she has been so supportive towards my granddad and the family.


Nothing is ever an issue and nothing is ever too

much to ask for, she really cares and has a genuine kind heart, you can see that this is not just a job for her but she really wants to help and make a change in the lives of those that live in the care home.


I have firsthand witnessed the way in which she speaks to our grandad, she speaks so clearly and slowly allowing our grandad to be able to process what she's saying. She's completely engaged within the conversation.


Our grandad was bedbound for six weeks prior to coming. The carer with a team of amazing staff was able to get our granddad outside! Something which we wasn't sure was ever going to happen again


She is a credit to the team! She's truly amazing. She brings that home feeling back!

Reply from Emma Burns, Home Manager at Caddington Grove Care HomeThank you sharing your kind words and appreciation for our team at Caddington Grove. We pride ourselves on providing a person sensed approach to all of the people we care for here and always appreciate when this is recognised by our families. Your words will be shared with the team so thank you.
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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Caddington Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Caddington Grove Care Home is calculated as follows: ( (338 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 390 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Caddington Grove Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Emma

Emma Burns

Job Title: Registered Care Home Manager Joined: 2022

A registered nurse, Emma came to Caddington Grove as the Clinical Lead and was promoted to Home Manager in October 2022. With a Diploma in Adult Nursing with over 15 years experience, Emma led teams in the acute and primary sector before joining Hamberley. A skilled people manager, Emma enjoys recruiting and leading dedicated and skilled teams to provide outstanding care. Outside of her professional life, Emma loves Christmas - and if it were up to her, the Christmas decorations would be up in July! Emma enjoys every moment spent with her children and extended family.


“Our care home is a sanctuary of comfort and care, thoughtfully designed to meet your needs. Every member of the Caddington team is committed to providing personalised support in an environment filled with warmth and understanding.”

Louise

Louise Chilcott

Job Title: Home Ambassador Joined: 2025

I joined the care sector after many years working with both the UK and US governments, where I advised on and managed relocation policies. While my past career journey gave me valuable experience in problem-solving, communication, and supporting people through big life changes, I felt a strong pull to take my career in a more personal and meaningful direction.


After caring for my late mother, I realised how deeply rewarding it is to support and help families and individuals during challenging times. This experience inspired me to pursue a career in care, where I can give back to society in a hands-on way and make a direct difference in people’s lives.


Outside of work, I have a love for travelling the world and exploring new cultures, as well as reading a wide variety of books to keep learning and broadening my perspective.

Frequently Asked Questions about Caddington Grove Care Home

What types of Care is Caddington Grove Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Caddington Grove Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Caddington Grove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Caddington Grove Care Home to the centre of Dunstable?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Caddington Grove Care Home to verify any information. View our terms and conditions. Caddington Grove Care Home has an Enhanced Service - more info.