Rowles House

My wife has been in residential care here for over 2 years with advanced dementia & has received consistently excellent care over this time.

This is primarily down to the staff who have always been attentive to her complex needs and treated both her and myself with the utmost courtesy & respect. They always keep me informed of any concerns or issues & offer practical solutions where they can.

They provide excellent food, activities & varied entertainment for the residents (family are always welcome to visit & engage with events). Most importantly the staff actively engage with the residents to make their experience as enjoyable and fun as possible.

A very warm and special place.credit to Susan and all the staff.

Rowles House never contacted hospital or family for update, they only knew he'd died when I informed them when I went to collect him belongings a few days later. In my opinion this home is truly awful

Very good and caring people best care I could wish for thanks to everyone I visit every day and I find everyone very happy at all times including the residents the home does every activity for every occasion

I wish only the best for the staff and residents. We miss them all, and will continue to support their fundraising etc.

The home itself is warm and welcoming, it is a little tired looking in places but is always clean and tidy.

The staff go above and beyond, they are caring, they regularly interact with the residents, chatting and acknowledging them.

My partner has settled in very well. The staff are really good. Really makes you welcome, very helpful. Redoing up bedrooms and other rooms. Lovely gardens in summer to sit out in.

As near to home as possible.

I visit my uncle at Rowles House mainly on Wednesdays. I find the management responsive and approachable. The care staff are generally sociable and polite even with the most difficult residents and always with visitors. The care home arranges activities that families and friends can attend (it's a pity I live an hour away). The care home has been refreshed recently and new security installed.

My husband has been in this care home for approximately two and a half years. He is treated respectfully and with cheeriness and care. He seems very content and is well looked after. The staff are excellent, caring and as kind to visitors as they are to residents. They go above and beyond when it comes to organising trips and entertainment for the residents. They also provide activities on a daily basis which serves to stimulate and encourage the residents. That gives relatives much solace. The manager also keeps relatives well informed.

The relatively small size of the home means that the carers know all of the residents. The residents in turn are familiar with the staff who remain calm and supportive. Visitors are always made welcome. The management team is approachable and accessible.

My mum has been in this care home for approximately a month. Mum is 87 and suffers from dementia. Before arriving at Rowles House Mum had recently spent time in hospital, she fell 3 times in the August month, fracturing her right hip. She had to undergo a hip operation, stayed in the hospital for a while and then arrived in Rowles House at the end of September. I am very close to Mum and found it hard to adjust without her with me. The Rowles House Manager and staff greeted Mum with great care and have looked after her well. She is now up and walking with a zimmer frame stronger than ever, she is socialising and has the most wonderful support from all the staff here. My first visits here were very emotional as Mum can no longer look after herself and gets confused with her dementia. I cannot fault the carers for their ongoing help and support with Mum's dementia and my own emotions upon visits. She is now a lot more settled and I feel rest assured that she is undoubtedly being well cared for.

Mum spent nearly three years at Rowles House. She was treated with love and care by the staff. Due to COVID we were unable to be with her at the end but staff kept us informed and made sure a staff member stayed with her. Thank you again for making the family happy that Mum was contented in your care and thought of the staff as her extended family.

I was lucky enough to visit on the day of the residents Christmas party. All staff including the manager made a huge effort to provide Christmas cheer and support Santa who paid a visit and gave a present to everyone. Plenty of food and non-alcoholic drink (served as if it was alcohol) was enjoyed by all.

Rowles House is a lovely home with lovely staff. Good food and good activities. My grandma has been there for almost 7 years, they are still celebrating success with another great CQC report.

Recent changes have been very positive and resulted in a pleasant and relaxed environment.

I have noticed a big improvement in my Dad since he has been there. The staff are very helpful and friendly and he seems much happier in himself.

Dad has been here only a short while but has settled in nicely. He is joining in activities and is very happy, he is a different man altogether and that is due to the dedication of management and staff.

Mum has been a resident at Rowles House for 6 years. She has always been content and well looked after. We chose Rowles because it was a smaller home and had a 'home from home' feel about it. The staff have always shown love and care to mum and beer helpful and courteous to us as a family. Recent management changes have seen big improvements.