Rowles House, Luton, Bedfordshire

Rowles House provides specialist care for people living with dementia, either for long-term care or respite breaks. It provides a safe and caring place to live, with experienced staff providing bespoke person-centred care.

The activities co-ordinator ensures that there are always activities and outings taking place each month.   However, with 2 lounges and dedicated quiet areas , together with lovely gardens complete with wheelchair access, there are also quiet and peaceful places within the home should you prefer to relax.

All the well-equipped bedrooms, which include some ensuites, can be personalized.

Visitors are welcome at all times and there is car parking available. There is a lift to all floors.

Group: B C & G Care Homes Ltd

Person in charge: Kane Thomas (Registered Manager)

Local Authority / Social Services: Luton Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Bulgarian, Hindi, Urdu

Single Rooms: 22

Shared Rooms: 2

Rooms with ensuite WC: 3

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Rowles House is situated in a pleasant residential area, approximately 2.5 miles from Luton town centre, easily accessible by public transport.

Parking:

Large driveway at front of the building

Latest Care Quality Commission* Report on Rowles House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Rowles House has a Review Score of 9.1 (9.111)

The Review Score of 9.1 (maximum of 10) for Rowles House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Rowles House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.111 for Rowles House is calculated as follows: ( (18 Excellents x 5) + (44 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 72 Ratings = 4.111

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rowles House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rowles House?

  • Extremely LIKELY
    2
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rowles House

  • Chiropodist
    1
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

My brother was in several homes before coming to Rowles House and he has settled in well. It is a small home and has a very 'homely' atmosphere. The staff are excellent and this is what makes Rowles House so special - carers who really do care. The rooms are kept clean, though only a few are en-suite. The food is wholesome, plentiful and freshly cooked. My brother always looks well cared for.

How likely would you be to recommend Rowles House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Mum was at Rowles House for just over 3 years. The love, care and compassion shown to mum was amazing, especially as her life was drawing to a close. The staff were absolutely brilliant, going above and beyond the call of duty.

How likely would you be to recommend Rowles House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Rowles House offers a homely environment. I feel my wife is well cared for and staff show genuine affection for the residents.

I feel that both myself and other carers are included and well informed about our loved ones and the running of the home.

Following a change in management and a review of the staffing and responsibilities, I feel that improvements have been made and there are plenty of activities led by an enthusiastic co-ordinator who clearly wants the best for everyone - family and friends are included too.

Overall, there is some room for improvement which the management acknowledge and are making the necessary changes to facilitate this.

How likely would you be to recommend Rowles House? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Rowles House is not purpose built, therefore in comparison to some modern purpose built, group owned homes it does appear to be a warren of passageways etc. However, the staff are constant, very caring and the average age higher. It looks tired in places but the atmosphere and genuine caring attitude trumps all for me. I chose this home for my own mother.

How likely would you be to recommend Rowles House? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I have found the care of my mother in law to be extremely good. She has been treated very well in the two months she has been here.

How likely would you be to recommend Rowles House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I found that all the areas of care and attention my mother needs have been met. If I asked for anything that my mother, or myself, needed, assistance was almost immediate.

How likely would you be to recommend Rowles House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Rowles House

Job Vacancies

Staff Profiles

Kane

Kane Thomas

Job Title: Registered Manager

Joined: 2017

Description:

Level 5 in Health & Social Care

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rowles House