What types of Care is The Chestnuts Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at The Chestnuts Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chestnuts Care Home to the centre of Aylesbury?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

The Chestnuts Care Home, Lavric Road, Aylesbury, Buckinghamshire HP21 8JN

Review from Deborah R (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report

Overall Experience

I recently visited my mum at The Chestnuts in Aylesbury and couldn't be more impressed by the professionalism of the staff and management and the care and attention with which my mum is being looked after. It was instantly evident that time had been taken to get to know Mum, learn more about her habits

and the intricacies of her personality to enable the staff to cater for her needs. Also great to have a ground-level room with an en-suite which was clean and functional. Thank you to all the staff and management for truly caring.

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Review from B H (Son of Resident) published on 31 January 2024 Submitted via Postal Card • Report

Overall Experience

The care my mother received from staff was second to none and in her final hours, they were so respectful, kind and caring.

Reply from Rob Hunt, Head of Older People Services at The Chestnuts Care Home

Thank you for your five-star review for the team at The Chestnuts, I am glad to hear that the care your mother received was provided in a respectful and caring manner. I will ensure your feedback is passed to the team.

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Review from Dave M (Son of Resident) published on 29 December 2023 Submitted via Postal Card • Report

Overall Experience

As hard as it is having my sole remaining parent in a home, there is an immense feeling that she could not be in better hands. All the staff work tirelessly to make the residents stay warm and cosy.
Safety and security is also taken very seriously at the home, giving me the reassurance that my mother

is as good as she can be.

Reply from Rob Hunt, Head of Older People Services at The Chestnuts Care Home

Thank you for your kind words for the support that staff provide to your mother. I am pleased to hear that you feel reassured about the care your mother is receiving from the Ambient team at The Chestnuts. Many thanks.

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Review from Sally N (Daughter of Resident) published on 11 July 2023 Submitted via Website • Report

Overall Experience

Thanks to all at The Chestnuts Care Home, amazing care of Mum, couldn’t have done more for her. She was very happy with you all and felt so nice to know she was cared for so well. Am in awe of the job you all do with professionalism and empathy whilst caring for the elderly, and Mum also, who was not

always easy. Again, thank you.

Reply from Rianna Barnett, Marketing Assistant at The Chestnuts Care Home

Thank you very much for your kind review of The Chestnuts, we're so glad that you felt reassured by the care that your mum received from us. I'll be sure to pass on your message to the team, who will be delighted to hear your feedback.

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Review from Gail H (Daughter of Resident) published on 9 June 2023 Submitted via Website • Report

Overall Experience

My dad had a nice comfortable room, I was encouraged to bring in photos and items that would make it more homely for him. The staff were always lovely and kept me informed at all times. They also wanted to know about Dad's background so they were able to interact with him. There were always lots of

activities on offer.
I also found them to be very supportive of me and helped me through his dementia, which I am extremely grateful for. The atmosphere always seemed relaxed, calming and, most importantly, welcoming.

Reply from Rianna Barnett, Marketing Assistant at The Chestnuts Care Home

Thank you very much for your warm review of The Chestnuts, we're so glad that you and your dad felt welcome and that you were able to find a support network in our staff. I'll be sure to pass on your kind words to the care team, who will be delighted.

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Review from M S (Wife of Resident) published on 10 January 2023 Submitted via Postal Card • Report

Overall Experience

My husband has been in here for a long time and is well looked after. I am happy with his care and well-being. The staff work very hard to keep all the residents happy and content which is good.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Chestnuts Care Home

Thank you for the great feedback. The team at The Chestnuts do a wonderful job and I will be sure to pass on such a positive review.

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Review from Sheila T (Daughter of Resident) published on 28 November 2022 Submitted via Postal Card • Report

Overall Experience

Everyone is so kind and friendly and can't do enough for you. My mum would not be alive if it wasn't for all the care she has from you all. Five years in October. Thank you.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Chestnuts Care Home

Thank you for the wonderful review of The Chestnuts. The team do an amazing job of keeping residents safe, well, happy and cared for. I will be sure to pass on your feedback.

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Review from Toni T (Friend of Resident) published on 22 November 2022 Submitted via Postal Card • Report

Overall Experience

Over the last five years, we have seen a decline in the standard of care and cleanliness of the home. The interaction between staff to clients is very, very limited. The overall decor inside is in need of refurbishment, i.e. peeling paint and furniture replacement. The individual room would benefit

from more housekeeping, i.e. something as simple as emptying the bins, the one comfortable chair provided has never been cleaned and never changed to our knowledge.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Chestnuts Care Home

Thank you for taking the time to review The Chestnuts. I am sorry to hear that you felt there are areas where the environment could be improved, and there are other areas where you feel standards are falling short. We are currently investing in the home, with works starting shortly to upgrade some of the fixtures and fittings at the home. We trust you will see these improvements in the environment very soon. I would encourage you to speak to the senior staff team at the service when you are next visiting, so we can look into some of your other concerns more immediately.

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Review from S B (Husband of Resident) published on 27 October 2022 Submitted via Postal Card • Report

Overall Experience

My experience is positive. I find the staff approachable and helpful. The weekly diary of games etc is good.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Chestnuts Care Home

Thank you for the positive review of The Chestnuts care home. The team work really hard to ensure we keep people well and engaged with regular activities. I will be sure to pass on your positive feedback to them, thank you.

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Review from G L (Daughter of Resident) published on 27 October 2022 Submitted via Website • Report

Overall Experience

Being told that my lovely Mum needed 24-hour professional care was very difficult to accept at first. I was absolutely dreading her going into long-term care, however, she has thrived since going into the Chestnuts in July this year. The permanent staff are kind, caring and they really cannot do enough

for her. Her clothing, room and the social areas are always kept tidy and clean. Mum is very happy in herself and enjoys having company all day. I really cannot thank them enough!

Reply from Davina Sellick, Director of Sales, Marketing & Communications at The Chestnuts Care Home

What a wonderful review of the care and support your mother receives at The Chestnuts care home. The transition into full-time care is a difficult one not just for residents but also families. I am so pleased that she is settled and that you are pleased with the care and environment. I will be sure to pass on your feedback to our staff team.

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Review from W P (Daughter of Resident) published on 25 June 2022 Submitted via Postal Card • Report

Overall Experience

Having to put my mother into care was the hardest thing I'd ever had to do in my life, but The Chestnuts in Aylesbury is absolutely fabulous. The staff are amazing so caring and helpful. The carers are so wonderful with my mother, she always looks so nice and clean and never looks unkempt and she loves

them all. Her room, oh my goodness, is so clean, tidy and also smells clean. The bedding, towels and her clothes are so fresh and clean. Thank you so very much for everything and all the good work.

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Review from Gemma M (Daughter-in-law of Resident) published on 11 January 2022 Submitted via Website • Report

Overall Experience

Although my mother-in-law was only at The Chestnuts for the last three months of her life, our experience was a very positive one. The care she received was excellent and they attended to her medical requirements with the utmost efficiency. She was treated with dignity and respect by all the staff

but also with warmth and empathy. The room was extremely comfortable and the food plentiful. Despite their heavy workload, they continued to apply her make-up when she was no longer able to because they knew how important her appearance was to her. It is this amazing attention to the individual which makes The Chestnuts such a wonderful place. We can't praise the whole team enough for both their care of my mother-in-law and their warmth towards us.

Reply from Davina Sellick, Director Sales, Marketing & Communications at The Chestnuts Care Home

Thank you for such a heartfelt and positive review of The Chestnuts. I will be sure to pass on your comments to the team.

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Review from Hayley W (Granddaughter of Resident) published on 6 August 2018 Submitted via Website • Report

Overall Experience

My grandad is currently a resident at The Chestnuts and the toddler music group run weekly within the home has been very beneficial to both my grandad, myself and my children. It has allowed my children to participate in games, activities and music with their great-grandfather, something I never thought

would be possible now his dementia is progressing.
The staff are brilliant at facilitating the music session and are constantly running around after residents, children and parents, to make sure everyone is happy and enjoying the session. The smile on both residents' and children's faces alike, speaks volumes.

Reply from Davina Sellick, Head of Marketing & Communications at The Chestnuts Care Home

Thank you for such wonderful feedback. I am delighted to hear that both yourself, your children and your relative have enjoyed the music sessions at The Chestnuts. I will ensure that your comments are made known to the manager and her team.

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Review from Shirley P (Daughter of Resident) published on 20 July 2018 Submitted via Website • Report

Overall Experience

My mother was in the respite care unit for two weeks. The unit is bright, clean, cheerful and newly modernised, with lovely, individual en-suite rooms. The care staff were all lovely, as was the respite care unit manager. If my mum could live in a unit as good as this one, I would be reassured that

she would be ok there. Unfortunately, my mum's behaviour/condition makes her unsuitable for this care home, which is a shame.

Reply from Davina Sellick, Head of Marketing & Communications at The Chestnuts Care Home

Thank you so much for the review about our newly opened Respite Unit at The Chestnuts. We are delighted to hear that the service was to the satisfaction of you and your relative. I will ensure your feedback is passed on to the team that run the service.

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Review from Jan S (Daughter-in-law of Resident) published on 21 August 2017 Submitted via Website • Report

Overall Experience

My mother in law resided at The Chestnuts for four and half years before moving into a nursing home this month. During her stay, she was treated with the utmost respect and dignity and we cannot thank the staff at The Chestnuts enough. They have always been so welcoming, friendly and treated my mother

in law and ourselves with such professionalism. We were always updated, either during our visits or by phone, about my mother in law and we were more than confident that she was receiving the highest care and support.

The facilities, activities and the overall standard of The Chestnuts is exceptionally high and I cannot praise the staff enough for what can be a very demanding and at times stressful job. The care home was extremely welcoming, a home from home feel and was always immaculate.

It was sad to see my mother in law leave, but her needs became more complex so this was a necessary move.

Well done to all the staff, you are doing an amazing job and we thank you for it.

Reply from Davina Sellick, Head of Marketing & Communications at The Chestnuts Care Home

Thank you for such positive feedback about The Chestnuts. Our staff will be delighted to hear that the support, care and attention that your mother-in-law received was so very much appreciated.

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Review from P B (Nephew of Resident) published on 24 July 2017 Submitted via Postal Card • Report

Overall Experience

The treatment and care of my aunt was second to none. She was quite happy to reside at The Chestnuts and was appreciative of the staff. Whenever my wife and I visited, we found the carers very good and kind. We were always greeted by our Christian names and offered refreshments. My aunt was always very

clean and well dressed by the carers and she enjoyed chatting and having a giggle with them. When she was at the end of her life, the carers had a tape playing in her room of lovely hymns, which she would have appreciated being a life-long Christian. They also sat and read the Bible to her which was so very kind of them. My wife and I cannot praise her care too much. Many thanks to all the staff.

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Review from Keren R (Great-Niece of Resident) published on 24 July 2017 Submitted via Postal Card • Report

Overall Experience

Staff at The Chestnuts (Oak) are very caring and took care of my Great-Aunt very well. My Aunt would always say how great they were at taking care of her. On my visits I was always greeted warmly and offered tea/coffee etc. Staff would update me on Auntie since my last visit so that I knew when she

was having her hair done or if the optician would be in. The staff would often mention that my Aunt had told them about her childhood and also that she laughed with them when they would get her up.

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Review from Olive R (Niece of Resident) published on 11 July 2017 Submitted via Postal Card • Report

Overall Experience

Very caring home. The staff could not be more loving. People on reception always knew my name and were so pleasant. The activities were excellent. Would have no problem in going into a home like this.

Reply from Davina Sellick, Head of Marketing & Communications at The Chestnuts Care Home

Thank you so much for the positive feedback. We will ensure we pass your comments on to the care team at The Chestnuts.

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Review from J A (Son of Resident) published on 11 July 2017 Submitted via Postal Card • Report

Overall Experience

Mum enjoyed her stay of respite care. Things that particularly impressed her included: the quality of the food, the kindness shown to her by the staff, the lovely clean rooms and the help she received with day to day things.

Sharing her time with others stimulated her. The comfort of her room and

the view from her window enabled her to watch people and feel a part of the world.

Mum hopes to become a permanent resident. Her daughter lives nearby. Thank you for the support desperately needed at this time.

Reply from Davina Sellick, Head Marketing & Communications at The Chestnuts Care Home

Thank you so much for your kind words. Our team at the Chestnuts do an outstanding job, they will be delighted to read such nice comments. We look forward to welcoming your mother back to The Chestnuts very soon.

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Review from P G (Wife of Resident) published on 9 January 2017 Submitted via Postal Card • Report

Overall Experience

The standard of care and cleanliness is second to none. It is very cheerful and bright. It is a lovely home. The care and consideration given to my husband were excellent. Staff are very caring and friendly, very helpful.

Reply from Davina Sellick, Head of Marketing & Communications at The Chestnuts Care Home

Thank you so much for your kind words. We delighted that you found the home, staff and support received at The Chestnuts to be of such a good standard. We will ensure that your comments are passed on to The Chestnuts staff team.

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The Chestnuts Care Home

Care Provided

Primary Care Categories

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Other Care Provided

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Weekly Charges per Person

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The Chestnuts Care Home Reviews (28)

Overview of Review Score

Detailed Breakdown of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Overall Requires improvement

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Frequently Asked Questions about The Chestnuts Care Home

What types of Care is The Chestnuts Care Home registered for?

How many Rooms does The Chestnuts Care Home have?

What are the Facilities & Services at The Chestnuts Care Home?

How far is The Chestnuts Care Home to the centre of Aylesbury?

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