The Chestnuts Care Home

Lavric Road, Aylesbury HP21 8JN
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8.4 28 Reviews
  • The Chestnuts Care Home, Aylesbury
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1694

These prices are only a guideline, please contact The Chestnuts Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chantel Kirkland (Manager)

Local Authority / Social Services

Admission Criteria

  • Self-Funders & Local Authority funded places available
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)

Visiting

  • Visitors welcome at all times.

Parking

  • Plenty of parking for visitors onsite.

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The Chestnuts Care Home Reviews (28)

8.4

The Chestnuts Care Home has a Review Score of 8.4 (8.401) out of 10, based on 3 reviews in the last 2 years.
Over all time The Chestnuts Care Home has 28 reviews.

Overall Experience
  • 24
  • 2
  • 1
  • 0
  • 1
Date Published
  • 28
  • 0
  • 0
  • 3
  • 25
Reviewer Connection to The Chestnuts Care Home
  • 11
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Stephen F (Son of Resident) published on 29 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The help that I've received and the care that has been shown to my mother since she first arrived through respite and then onto a full-time placement has been wonderful. She has told me not to worry as the staff, food, room and care is better than she could have dreamed of.
Reply from Paul Roche, Transition Lead at The Chestnuts Care Home

Thank you for your review of The Chestnuts. It is good to see that your Mother has settled in well.

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Review from Linda F (Daughter of Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely worried when it was confirmed that my mother had Alzheimers and would need to live in a care home. I need not have worried at all. The staff, throughout are just amazing. They truly are about the well-being of every resident. They are always organising activities and bring fun and laughter
to the residents. Every aspect is carried out thoroughly and thoughtfully. I will be forever grateful to them all.
Reply from Paul Roche, Transition Lead at The Chestnuts Care Home

Thank you for your review and your kind comments regarding The Chestnuts Care Home. Your comments will be passed onto the Manager and her staff.

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Review from William B (Resident) published on 15 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just returned from two weeks respite care. The best I have received in ten years. The staff were kind and caring and my wife was delighted to collect me, finding me clean and contented. My first visit to the Chestnuts, I hope it will not be my last. Thank you.
Reply from Paul Roche, Transition Lead at The Chestnuts Care Home

Thank you for your review of The Chestnuts. We are delighted to see that your stay with us was the best you have received in 10 years and hope to welcome you to The Chestnuts again.

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Review from Evelyn N (Resident) assisted by family/friend published on 5 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was rather apprehensive as it was my first visit for respite care. I needn't have worried. I was made welcome and looked after extremely well. The Chestnuts is bright, clean, colourful with the decor and I thoroughly enjoyed myself. Nothing was too much trouble for the staff who were all lovely.
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Review from Brenda H (Daughter of Resident) published on 6 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend The Chestnuts highly enough. My mother has been there for about 3 and a half years and loves it. All the staff, I know from the cleaners, laundry staff, carers and management are so friendly and nice. All very caring, kind, nothing is too much trouble for them.
They have a variety
of food and drinks which is all presented nicely. They have their rooms cleaned daily, they are spotlessly clean. They have a lot of activities, are taken out regularly if they want to go, coffee at the day centre, the pub and trips to museums. Nothing is too much trouble for the staff. If they are unwell you are notified straight away.
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Review from Mary F (Daughter of Resident) published on 21 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything.
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Review from Ann (Niece of Resident) published on 13 January 2016 Submitted via Website • Report
Overall Experience 1.0 out of 5
Earlier this year my Aunt and Uncle were moved into The Chestnuts. Initially all was well. Then my Uncles mobility declined. And the manager decided that he wanted my Uncle moved. Without considering my Aunt or Uncles feeling or without discussing the move with the family! They just moved him, after
nearly 63 years of marriage they have separated them. We have been given no information about where he has gone and I hold the manager of The Chestnuts responsible for this.
Reply from Alyson Williams, Communication Assistant at The Chestnuts Care Home

We were very sorry to hear that this lady did not have a positive experience of the home.


We strive to meet the individual needs of all our residents and it is always unfortunate when a person’s level of need changes and it is necessary for them to move to a different kind of care.


90% of relatives who responded to our annual survey at The Chestnuts this year reported that their relatives rights were acknowledged and acted upon. 100% of relatives felt staff were friendly.


We always see families as partners in the care of their loved ones and strive to work with them and the care managers and placement team from the local council who arrange the placements and moves for many of the people we care for.

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Review from Mary L (Daughter of Resident) published on 4 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we have been extremely privileged to have our relative at The Chestnuts.
My father first went for respite 9 years ago. Due to his declining health we had to look to long term care.
We were fortunate enough to get a place at The Chestnuts.
In almost 7 years we have witnessed the wonderful
care given by all staff. Not only to my father, but, to all the family especially my mother. Their support to us all has been amazing.
The welcome starts at the front door and goes throughout the building.
We are always informed of any medical concerns. They listen to Dad a lot. Should a name come up that they did not recognise, they would ask us and build on it.
All the staff know us by our Christian names and keep up to date with new babies etc, so that they in turn can keep Dad up to date as much as his Dementia allows.
We all are extremely sad that Dad has to move to nursing care, however, we know he has had the best of care available.
The dedication of the staff is unbelievable. Their patience, kindness and understanding is a credit to them all.
As a family we would highly recommend The Chestnuts. A home where a loved one may be cared for in such a homely safe environment.
We would have no hesitation in recommending such a happy home.
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Current Review Score: 8.4 (8.401)

Overview of Review Score

The Review Score of 8.4 (8.401) out of 10 for The Chestnuts Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for The Chestnuts Care Home is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.484 Points relating to the number of positive Reviews for The Chestnuts Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 3 Positive Reviews ÷ 12.8 = 0.234
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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