Park House, Newport Pagnell, Buckinghamshire
Park House, Newport Pagnell, Buckinghamshire
Park House, Newport Pagnell, Buckinghamshire

Park House is surrounded by scenic Buckinghamshire countryside and employs an experienced team to pursue recognised values of quality care.

The focus is on dignity and respect at all times, with the home able to offer long-term care for residential needs, as well as being ideal for temporary respite.

As well as comfortable interiors and interesting activities, Park House also take pride in making sure all residents enjoy a nutritious food menu, which can include a full English breakfast.

Owner: Tyringham Care Ltd

Person in charge: Gillian Broadway (Manager)

Local Authority / Social Services: Milton Keynes Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 24

Rooms with ensuite WC: 20

Weekly Charges Guide: Personal Care Single £880 – £910 (These prices are only a guideline, please contact Park House to find out the exact price for your requirements.)

The fees include all personal care apart from hairdressing and chiropody.
Newspapers and other personal items may incur a charge.
If a resident's funds drop below the government threshold and the resident has to apply to the local authority for funding a top up will be required from the relatives / appointee to be agreed by the local authority.

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors welcome at any time.

Parking:

Parking is available on site.

Latest Care Quality Commission* Report on Park House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Park House has a Review Score of 9 (8.986)

The Review Score of 9 (maximum of 10) for Park House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Park House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.403 for Park House is calculated as follows: ( (43 Excellents x 5) + (17 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 72 Ratings = 4.403

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.583 Points relating to the number of positive Reviews for Park House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4.8 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park House?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park House

  • Daughter of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

Mum moved into Park House 3 years ago. When she went there she was depressed and physically not in a good way and I thought it would take her ages to settle in. I couldn't have been more wrong! She loves it.
Park House is a warm welcoming home with lovely staff who really care for the residents. Mum does not have dementia and is mentally very alert and the staff always treat her as such. They have never patronised her in any way which can happen when dealing with the elderly. They talk to her as they do each other.
Mum has a little room but she loves it so much and refuses to move into a larger one. She has flowers outside, a bird table and wonderful views and I haven't seen her so happy for a long time.
Park House is a little "tired" in places but I looked at many homes for mum and there are none with the same caring homely feel.
Mum is soon to be 97 and 3 years ago I wouldn't have thought she would make her next birthday but since she has moved here she has come alive again.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

It's the hardest thing in the world admitting that you can no longer look after your elderly mother, who sadly suffers from dementia. Having looked at several homes, Park House stood out. Not only is it clean and homely, but all the staff are genuinely caring. There is laughter and happiness radiating through the care home. Park House provides several diverse activities in addition to organising outings. The residents are all treated individually and my mother has settled in very quickly, a process greatly assisted by the Care Manager and her deputies. What is particularly striking is that whenever we take mum on an outing, she is delighted to return and the staff always make a fuss of her. It speaks volumes for the Home that there are no set visiting hours and we are always welcome to call at any time of the day or night without prior notice. I can't recommend Park House highly enough. It is very reassuring that my mother is in such safe and caring hands.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been resident at Park House for nearly two years. Choosing a care home for a relative is difficult and places vary so much that it can be hard to decide. However, the first time I walked into Park House, I knew this was the right place and continue to believe that she is getting the best care.
Her needs are not straightforward as she suffers from dementia. The staff address this in a very professional mannerand I have every faith in them.
There is a wonderful cheerful, homely atmosphere at Park House and all the staff are very friendly and approachable. I am very impressed when I see how they interact with the residents.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lovely place that is homely and full of people who really care. The staff know all of the residents and what they like. They know my grandma likes milky coffee and hot chocolate to drink and buy in olives especially for her. I know that seems like a silly thing but it's exactly those things that really matter for making someone feel cared for. Nothing is generic. They organise activities and pampering in a beautiful home and gardens and guests are always welcome to drop in. Where issues are raised someone is there to listen and try to find a resolution. Whether that's a different room, extra equipment or just updating grandmas wardrobe to something more comfortable. They will always keep my mum updated if there's any change in eating, behaviour or signs of illness. They will do their best to keep someone happily in there care for as long as they are able, even as my grandma's dementia progresses and her mobility reduces, we know she's in the best place to stay happy and comfortable.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been living at this care home for the past three years and for the first 2.5 years it was a good and positive experience home from home. She was well looked after and I always thought she would stay there as I was told when she went there that it was a home for life. However, when her behaviour became unpredictable due to the worsening of her dementia, the staff were unable to cope with her anymore so I was asked to find her somewhere else that could better meet her needs. I successfully moved my mother and she is now in a specialist dementia care unit and the staff understand the condition and manage very well. Park House can cope as long as the resident is either happy to sit in a chair or lie in bed but I felt they failed my mother's needs when her behaviour changed. The statement about dementia care is misleading as really they are just a residential home and as a residential home, I feel the fees are too high when compared with what else is available.

How likely would you be to recommend Park House? Neither Unlikely or Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Gillian Broadway, Registered Manager at Park House responded to this review on 13 Mar 2017:

We were sorry to see your mother go and have to admit that Park House was not the right environment for her. For 9 months we worked closely with the Memory Team and other healthcare professionals to try and find a way we could meet your mother's complex needs.
Park House is a small home catering for 24 residents with varying needs whom we have to consider when an individual becomes more challenging. We do understand your concerns of having to move your mother and tried our best to make that transition to a specialist environment as smooth as possible.

My father stayed at Park House for about six months before his requirements changed and he needed more specialised care. During this time the care home staff and management were very kind and considerate, the family were always informed of any issues and interventions, which we then could plan together his changing requirements. The home has a very friendly and family feel, the staff are very attentive and easily approachable, all the other residents I spoke to were happy and enjoyed the different activities that were arranged. The home is undergoing structural improvements at the moment, so it is good to see investment in the quality of the surroundings. I would have not hesitation in recommending this home for a loved one, my father always said he was happy and had a smile on his face when visited which was so comforting.

How likely would you be to recommend Park House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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