Park House

Mum is soon to be 97 and 3 years ago I wouldn't have thought she would make her next birthday but since she has moved here she has come alive again.

It's the hardest thing in the world admitting that you can no longer look after your elderly mother, who sadly suffers from dementia. Having looked at several homes, Park House stood out. Not only is it clean and homely, but all the staff are genuinely caring. There is laughter and happiness radiating through the care home. Park House provides several diverse activities in addition to organising outings. The residents are all treated individually and my mother has settled in very quickly, a process greatly assisted by the Care Manager and her deputies. What is particularly striking is that whenever we take mum on an outing, she is delighted to return and the staff always make a fuss of her. It speaks volumes for the Home that there are no set visiting hours and we are always welcome to call at any time of the day or night without prior notice. I can't recommend Park House highly enough. It is very reassuring that my mother is in such safe and caring hands.

My mother has been living at this care home for the past three years and for the first 2.5 years it was a good and positive experience home from home. She was well looked after and I always thought she would stay there as I was told when she went there that it was a home for life. However, when her behaviour became unpredictable due to the worsening of her dementia, the staff were unable to cope with her anymore so I was asked to find her somewhere else that could better meet her needs. I successfully moved my mother and she is now in a specialist dementia care unit and the staff understand the condition and manage very well. Park House can cope as long as the resident is either happy to sit in a chair or lie in bed but I felt they failed my mother's needs when her behaviour changed. The statement about dementia care is misleading as really they are just a residential home and as a residential home, I feel the fees are too high when compared with what else is available.

Lovely place that is homely and full of people who really care. The staff know all of the residents and what they like. They know my grandma likes milky coffee and hot chocolate to drink and buy in olives especially for her. I know that seems like a silly thing but it's exactly those things that really matter for making someone feel cared for. Nothing is generic. They organise activities and pampering in a beautiful home and gardens and guests are always welcome to drop in. Where issues are raised someone is there to listen and try to find a resolution. Whether that's a different room, extra equipment or just updating grandmas wardrobe to something more comfortable. They will always keep my mum updated if there's any change in eating, behaviour or signs of illness. They will do their best to keep someone happily in there care for as long as they are able, even as my grandma's dementia progresses and her mobility reduces, we know she's in the best place to stay happy and comfortable.

There is a wonderful cheerful, homely atmosphere at Park House and all the staff are very friendly and approachable. I am very impressed when I see how they interact with the residents.

My father stayed at Park House for about six months before his requirements changed and he needed more specialised care. During this time the care home staff and management were very kind and considerate, the family were always informed of any issues and interventions, which we then could plan together his changing requirements. The home has a very friendly and family feel, the staff are very attentive and easily approachable, all the other residents I spoke to were happy and enjoyed the different activities that were arranged. The home is undergoing structural improvements at the moment, so it is good to see investment in the quality of the surroundings. I would have not hesitation in recommending this home for a loved one, my father always said he was happy and had a smile on his face when visited which was so comforting.