George Green, Little Hallingbury, Bishop's Stortford CM22 7PP
Falcon House is a long established quality care home which is privately owned and managed.
The proprietor has been involved with the care of the elderly for 25 years. Their name is synonymous to quality care.
Falcon House was specifically designed for residential care and has all the facilities and aids to enable you to live as independently as possible.
Owner: Falcon House Care Ltd
Person in charge: Karen Hunt (Registered Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 60+.
Single Rooms: 20
Shared Rooms: 2
Rooms with ensuite WC: 20
Weekly Charges Guide: Personal Care Single £950 – £1100 (These prices are only a guideline, please contact Falcon House to find out the exact price for your requirements.)
Weekly fees do not include the cost of hairdressing, newspapers, cosmetic treatments, chiropody, medical requisites (other than medication provided by prescription), clothing and other items required that may be deemed to be of a luxury nature. Payment for such additional items shall be made by the Resident from his / her own resources and / or personal allowances.
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
Visitors may visit the Home at any time. However, Falcon House respects residents should receive guests at times to suit them, and they always have the right to decline to see anybody if they wish.
Residents can invite guest to join them for a meal this can be arranged, and there is no charge for this service.
Parking:
Falcon House has private on site parking.
Latest Care Quality Commission* Report on Falcon House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.4 (maximum of 10) for Falcon House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Falcon House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.708 for Falcon House is calculated as follows: ( (17 Excellents x 5) + (7 Goods x 4) ) ÷ 24 Ratings = 4.708
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.667 Points relating to the number of positive Reviews for Falcon House is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.8 Target = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Falcon House has a Review Score of 8.4 (8.375) from 2 Reviews
Review submitted from a Website Submission by Julia S (Daughter of Resident) on Wednesday 11 April 2018. Relates to May 2017.
Over the past couple of years both my mother and father were residents of Falcon House where they were both treated with not only excellent care from the carers but all staff. The home his warm, friendly and very welcoming not only for residents but visitors too.
Both of my parents were treated with dignity and respect right up until the time that they passed away. I would highly recommend this home to anyone looking for a
home for their loved ones.
I still happily come to the home to visit and chat to some of the residents that were there at the time of my parents.
How likely would you be to recommend Falcon House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Wendy E (Daughter of Resident) on Tuesday 10 April 2018. Relates to April 2018.
Falcon House is a very well run care home. My Mum has been there for over 3 years and is extremely happy. The staff make it a very pleasant place to be. Nothing is ever too much trouble. Our first impression of Falcon House was that it felt like a huge family, and that's exactly how it is. The staff and management go to great lengths to keep it that way. I cannot recommend this family run home enough. It's a very difficult time choosing somewhere for your loved one to be, but I know without a doubt we made the right choice. We viewed many Care Homes but this one seemed different. Keep up the great work Falcon House.....
How likely would you be to recommend Falcon House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no Care Home Idol entrants who have performed at Falcon House