






Falcon House is a purpose-built residential care home that has been operating in Bishop’s Stortford, Hertfordshire, for over 35 years.
Falcon House offers the highest standards of care where dignity is respected, interests are nurtured, and residents are cared for like family. They provide a truly personalised care programme for each resident and the Home is a credit to all who work there.
The team are committed to keeping residents happy and...
Care Provided by Falcon House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees do not include the cost of hairdressing, newspapers, cosmetic treatments, chiropody, medical requisites (other than medication provided by prescription), clothing and other items required that may be deemed to be of a luxury nature. Payment for such additional items shall be made by the Resident from his / her own resources and / or personal allowances and / or any other way. However, they can be purchased by their key worker if family members are not nearby.
The price(s) shown are provided by the care home. Contact Falcon House for full pricing details and T&Cs.
Contact Falcon House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Falcon House Care Ltd
- Private Owned
Person in charge
- Beverley Murray (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 2
Room Information
- Single Rooms (26)
- Single Rooms with ensuite Wet Room (26)
Visiting
- Visitors may visit the Home at any time. However, Falcon House respects residents should receive guests at times to suit them, and they always have the right to decline to see anybody if they wish. Residents can invite guest to join them for a meal this can be arranged, and no charge for this service.
Parking
- Falcon House has private on site parking.
Falcon House Reviews (25)
Falcon House has a Review Score of 9.8 (9.776) out of 10, based on 17 reviews in the last 2 years.
Over all time Falcon House has 25 reviews.
Entertainment is varied and residents are involved in discussions about what they want to do.
Keep up the good work
Thank you so much for taking the time to share such a lovely review. It means a lot to us to hear that you feel our staff genuinely see and care for each resident as an individual.
We are also delighted that you enjoy the food and the variety of activities and entertainment we provide. We...
We have been so fortunate to find Falcon House. From the moment my mother arrived her care has been outstanding. The staff are exceptional, so kind and caring, always have a smile and nothing is too much trouble. The home is well maintained, delicious food, cosy bedrooms and the communal areas..
Thank you so much for your beautiful words. It truly means a great deal to all of us at Falcon House to know that your mother is happy, comfortable and so well cared for.
Our residents are at the heart of everything we do, and we are incredibly proud of our wonderful team for the kindness,...
Since moving into the home, my father's health and zest for life has greatly improved. He is living his life again and could not be happier, telling me how he is so well cared for and the meals could not be any better. This is from a 92 years old and a former RAF person.
Thank you so much for your kind words - it really means a lot to all of us.
We're so pleased to hear your father is doing well and enjoying life again. Hearing that he feels cared for and happy, and is enjoying the meals, truly means everything to our team.
It's been a real pleasure...
My father became a resident 3 months ago. In that time I have noticed a big improvement in him. He was introverted and quiet. Now thanks to the staff at Falcon House he is back to his extrovert self. Physically he was underweight when he moved in and I am pleased to see he is regaining weight thanks to the menu provided and the encouragement of the staff. Maybe the most important thing is the very positive, friendly atmosphere that has been created at Falcon House. It is a nice place to be.
Thank you so much for your kind words - it truly means a lot to all of us at Falcon House.
We're really pleased to hear about the positive changes in your father over the past few months. Seeing him grow in confidence, become more outgoing, and regain his strength is exactly what we strive for....
We have been so fortunate to find Falcon House. From the moment my mother arrived her care has been outstanding. The staff are exceptional, so kind and caring, always have a smile and nothing is too much trouble. The home is well maintained, delicious food, cosy bedrooms and the communal areas welcoming and comfortable. They have an excellent and varied weekly entertainment timetable with something for everyone. There is great respect and communication between staff and residents as well as with their families, I can't praise them enough.
Thank you so much for your kind and thoughtful review. We are truly delighted to know that your mother has settled in so well and that you feel confident in the care and support she receives at Falcon House.
Your lovely words about our team, the home environment, food, and activities mean a...
This is a very caring place full of wonderful staff who have made my mother feel very comfortable here. She was reluctant to come into a care home at first, but the atmosphere, staff, food and activities soon drew her in. She has not looked back since coming.
Thank you so much for your kind words. It means the world to us to hear that your mother feels comfortable and happy here; she plays such an important role in our community. We understand how difficult the transition into care can be, so knowing that she has settled in and is enjoying the...
Falcon House is staffed by an exceptional team of dedicated and compassionate professionals.The atmosphere is truly that of a home where each resident is treated with the utmost care, dignity and a sense of family. I cannot speak highly enough of the staff and quality of care that they provide. Beyond meeting the needs of the residents they also prioritise their happiness and well being creating an environment that is both supportive and joyful. The setting is welcoming rather than clinical and the staff's familiarly with family member adds a deeply personal touch that reinforces the feeling of being part of a close knit community.
Thank you so much for your kind and thoughtful review. We are so glad that you've experienced the true spirit of Falcon House. Your granddad is a very important person here. He is always so welcoming to new residents and is always ready to help others a true gentleman through and through. His...
Christmas time was made very special crafts pictures flowers wonderful Christmas meals with families. Such a wonderful atmosphere in this home so much care and compassion thank you all so much for caring for my mum first time in my life I have seen my mum's nails painted.
Thank you so much for your kind and heartfelt review! We are so glad to hear that Christmas was made special for mum and others. It warms our hearts to know that the crafts, pictures, flowers, and meals helped create such a wonderful atmosphere. It's an honour to have been able to care for your Mum...
I have found the staff to be very welcoming, kind, caring and helpful. The atmosphere is upbeat and the staff are cheerful with a great sense of humour and teamwork. I feel confident that my mother is in very experienced hands, and feel I can relax in the knowledge that she is as safe as can be.
On behalf of the team at Falcon House, thank you for the time to leave us a review - we appreciate your kind words. We strive to make everyone feel safe, cared for and welcomed, and for the families to trust us to look after their loved ones; whilst at the same time creating a good atmosphere for people to live in, visit and work!
I cannot praise the management and staff enough for their support and total dedication to my mother. My father passed away in November 2023 and I will be forever grateful to them for the care provided to him.
Thank you for your time to leave us a review. Your dad was a big character in the Home and he is missed by many, we often reminisce and remember some of the things he used to say! Taking care of both of your parents is a privilege to us.
Falcon House staff go out of their way to make each residents experience the best it can be. They involve family as much as possible ensuring a "Home from Home" atmosphere for residents and family alike. Nothing is too much for them and they are as accommodating as can be. Rooms are clean and cosy as is the whole home with updated and improvements being made regularly. Our experience has been very positive and we wouldn't hesitate in recommending Falcon House.
On behalf of the team at Falcon House - thank you for your time to leave us a review. We strive to deliver 'Home from Home' atmosphere and help everyone as much as we can and beyond! I'm pleased that you noticed regular improvements around the home and that your experience with us is a positive one.
What a fabulous team and owners to Falcon House. They are so kind, thoughtful and go the extra mile. All I have to do is look at my mummy know she is in the right place, feels safe, clean, content and fed well. Thank you all at Falcon House.
On behalf of Falcon House, thank you for your kind words and appreciation of the care we provide. Our commitment to caring for all the people in the Home is both a privilege and a joy for us each and every day. Your mum is a very warm person and brightens our day.
This is a small care home with a real family feel. I was recently invited to their Christmas party and had a great afternoon. I liked this home from the first day I went to look around. Everyone looked happy, and the atmosphere was full of warmth. I would go as far as to say this is the best home I have been in and that's a real compliment as my career has been in elderly care so I have visited many. Well done Falcon House on your outstanding care.
Thank you for your kind words and rating us as an outstanding care home. Residents health and wellbeing, dignity, respect and kindness are paramount for us, so it is great to hear that you have noticed an improvement since your friend is living with us, it's a credit to the team. Your friend brings...
They go the extra mile - highly recommend. It is however, very expensive and I worry about what happens when the money runs out! I appreciate this is a system problem, not theirs. The price did increase, which I thought was for 3 staff at night, it has now gone back down to 2?
I cannot fault their professionalism and would highly recommend them to anyone looking for care for their loved one.
Thank you for your kind words. Your dad was such a big character and gave us much joy during his time with us and all of our staff team enjoyed both his and your family's company during his time here at Falcon House; he will certainly be missed!
I was a guest at the annual resident's Christmas party which was a great affair with Christmas decorations, a raffle plus a great professional singer! It seemed to be enjoyed by all.
The cooks managed to produce a tasty meal for over 50 people in an organised procedure where no one was left waiting too long and served at the correct temperature. It was also yummy!
The three-course meal was finished off with tea and a mince pie! Not a great diet day but very tasty! The staff are always friendly and helpful. Many have been there for many years and their experience and knowledge is always reassuring knowing that your loved ones are in safe hands.
The owner attended to greet everyone and in a thank you speech stated that this is the resident's home and that the staff are proud to work in their home, looking after them! Great to know that everyone really cares!
Thank you for your positive feedback, it's always nice to hear that a team effort and care we provide is appreciated. We're glad that you had a nice time at the party, it was a great day for all!
Very pleased that my relative is living here. The home is clean and well maintained with good communal areas including a lovely large and bright conservatory, and a large garden. The staff are friendly, kind and caring. There is a good variety of activities on offer and regular social events and outings. Any issues or concerns I have are always addressed promptly. I feel that my relative and I are listened to and respected. I would be happy to recommend this home to others.
Thank you for your time to review Falcon House, we truly appreciate your continuous support. Your positive review brightens our day and serves as a reminder of why we love what we do.
My mother has been a resident of Falcon House for nearly 6 years, in that time they have provided exemplary care to her which without I doubt she would be with us today. She has had falls and needed to attend hospital and no family members available to escort her. Staff members have stayed with her in their own time to make sure she was not alone. I cannot recommend Falcon House highly enough.
We were so glad to hear such positive comments about your mother and the level of care she received at a time when it was essential to her recovery. It is so important that each of our residents knows that there is always a staff member available whenever they are needed. Thank you for your comments, they are very welcome and valued. Kind regards.
Falcon House proved an absolute God-send when my mother needed time and space to readjust after 4 weeks in hospital following a fall. They were able to receive Mum within days of my enquiry and the newly refurbished room was spacious and well furnished. The personal care and attention shown to Mum was exemplary and enabled her to feel safe and reassured as her mobility improved. All of the staff showed great consideration and were always ready to help with whatever Mum needed. The level of support given at Falcon House, and the homely atmosphere of the place, played a huge part in getting Mum to the point where she felt ready to go back home.
Thank you so very much for such positive feedback; hearing how we provided the level of care your relative needed helps us to further ensure the care and attention our residents require is provided and is therefore very much appreciated and welcome.
Lovely staff that seem to have persoanal interest in residents. Accommodation is good and always being improved! More like a hotal than hospital which is great.
Nice gardens too.
Thank you so much for your very kind remarks. I will also show your review to all the team.
Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 February 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 05 August 2026A warm and cosy fully furnished private bedroom, designed to feel comfortable and homely. The room includes its own private toilet, an individual TV, and a nurse call system in both the bedroom and toilet for peace of mind and 24-hour support. There is good storage and space for personal touches such as photos and keepsakes, helping the room truly feel like home.
News (0) & Events (0)
There are no news items for Falcon House.
There are no upcoming events for Falcon House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Falcon House.
Accreditations
There are no accreditations posted yet for Falcon House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Falcon House
What types of Care is Falcon House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Falcon House have?
There are 26 Single Rooms.
What are the Facilities & Services at Falcon House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Falcon House to the centre of Bishop's Stortford?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Falcon House to verify any information. View our terms and conditions. Falcon House has an Enhanced Service -more info.