Falcon House

George Green, Little Hallingbury, Bishop's Stortford CM22 7PP
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9.8 21 Reviews
  • Falcon House, Bishop's Stortford
Falcon House is a purpose-built residential care home that has been operating in Bishop’s Stortford, Hertfordshire, for over 35 years.

Falcon House offers the highest standards of care where dignity is respected, interests are nurtured, and residents are cared for like family. They provide a truly personalised care programme for each resident and the Home is a credit to all who work there.

The team are committed to keeping residents happy and entertained, and care is always provided with dignity and respect.

The home’s three spacious communal areas include an entertainment lounge, a quiet room and an airy conservatory. Here, residents can mingle, socialise and relax.

Each bedroom has an en-suite bathroom. Residents may take their meals in their bedrooms if they choose, or go to the communal dining room.

The home is well-equipped with care aids and facilities to ensure that residents can live as independently as possible within a safe environment where care and support is always on hand as needed.

Care plans are constantly evaluated and discussed with residents and their loved ones to ensure that they are up-to-date with the resident’s needs and wishes.

You can try out life at Falcon House on a weekly basis (respite care) before committing. They currently have vacancies for permanent and respite stays.
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Care Provided by Falcon House

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 29 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350

Weekly fees do not include the cost of hairdressing, newspapers, cosmetic treatments, chiropody, medical requisites (other than medication provided by prescription), clothing and other items required that may be deemed to be of a luxury nature. Payment for such additional items shall be made by the Resident from his / her own resources and / or personal allowances and / or any other way. However, they can be purchased by their key worker if family members are not nearby.

These prices are only a guideline, please contact Falcon House to find out the exact price for your requirements.

Contact Falcon House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Falcon House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Falcon House Care Ltd

Person in charge

  • Aleksandra Lesniewska (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (25)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors may visit the Home at any time. However, Falcon House respects residents should receive guests at times to suit them, and they always have the right to decline to see anybody if they wish.


    Residents can invite guest to join them for a meal this can be arranged, and no charge for this service.

Parking

  • Falcon House has private on site parking.

Falcon House Reviews (21)

9.8

Falcon House has a Review Score of 9.8 (9.839) out of 10, based on 13 reviews in the last 2 years.
Over all time Falcon House has 21 reviews.

Overall Experience
  • 20
  • 1
  • 0
  • 0
  • 0
Date Published
  • 21
  • 2
  • 13
  • 13
  • 8
Reviewer Connection to Falcon House
  • 11
  • 8
  • 1
  • 1
Total of 21, showing 21-21
Review from Julia S (Daughter of Resident) published on 11 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past couple of years both my mother and father were residents of Falcon House where they were both treated with not only excellent care from the carers but all staff. The home his warm, friendly and very welcoming not only for residents but visitors too.
Both of my parents were treated with
dignity and respect right up until the time that they passed away. I would highly recommend this home to anyone looking for a
home for their loved ones.


I still happily come to the home to visit and chat to some of the residents that were there at the time of my parents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for Falcon House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.839 for Falcon House is calculated as follows: ( (132 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.839
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Falcon House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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