Howard Lodge Care Centre

Moved Mum here from another local care home. This home has everything you need to assure you that your loved one is looked after. The communication, care and attention are second to none, thank you Howard Lodge.

I wouldn’t hesitate to recommend this care home to anyone wanting their loved ones to receive the best of care.

We really cannot recommend this home enough, I wouldn't even consider putting my mum, or any other relative anywhere other than Howard Lodge.

My mum has been at Howard Lodge coming up to three years. I can only say good things about the home, the facilities are very good, but most importantly, the actual carers are very good. There are lots of activities going on, and the personal touch is second to none. I would and have recommended this home, and those people I have recommended are very happy.

She is so happy to be there, and that makes us happy too.

Fantastic home. Very friendly. Very helpful. The staff are fantastic, always on hand and have so much time for the residents. Would recommend this home to others. My dad is very happy here. Food is good and very varied.

Mum moved here from another care home over two years ago. She settled in really quickly, and it was evident that the staff had taken the time to get to know her and understand her needs. She is safe, happy and content. The communication is good, and any questions we have are answered promptly. The reception staff are always friendly and welcoming. As soon as you walk in the door, you can feel the warmth and friendliness of the home. There are always lots of activities going on which the residents clearly enjoy. Well done, Howard Lodge; wouldn’t wish my mum to be anywhere else.

My mother has been at Howard Lodge for nearly nine years, and in all that time, we have never had an issue. All the staff are so friendly and helpful, and nothing is too much trouble. I would recommend Howard Lodge to anyone looking for the care of a loved one.

We visited a few care homes when selecting one for Mum, and Howard Lodge stood out easily from the rest; we have never for a moment regretted that decision.

Thank you to the whole team.

Howard Lodge was recommended by a friend. We made the difficult decision that the time had come to move Mum with dementia from her assisted living apartment to a care home. From the first visit in October to now (January), staff members have been brilliant, ensuring Mum’s transition was smooth. She moved in at the end of November and has settled really well. Mum is joining in activities we would not have believed she would. It is lovely to see regular photos on social media of her enjoying herself. Communication with the care team is excellent - nothing is too much trouble. As regular visitors, we couldn’t be made to feel more welcome. We are reassured that Mum is in very safe hands, and we are very grateful.

Mum moved to Howard Lodge just before Christmas 2018 and lived there for nearly four years. The staff and management team have been amazing, including throughout the COVID Pandemic when they were under enormous strain. Mum had a good life on Poppy Hamlet where the staff were always kind and patient with her. The care she received was centred on her, staff learned what she liked and disliked and made every effort to meet her needs. They respected and accepted her for who she was. During the last few weeks of her life, it became really apparent how much friendship, love, respect and support she had received from the staff team during her time at Howard Lodge. The team also worked with mum and the family to provide the end-of-life care that she wished for, we are all grateful for the help they gave us to keep her out of hospital and in the safe familiar environment she had grown used to. A big thank you to everyone.

Quite simply, everyone at Howard Lodge Care Centre goes above and beyond in caring for my dad. The staff are all so caring and friendly, we couldn't ask for more. Nothing is too much trouble and they do everything possible to keep Dad comfortable.

The Primrose team within Howard Lodge Care Centre are a credit to the home. 100% recommend for that special care.

My Aunt was admitted to the Care Home on 1st January 2021 in the most difficult of circumstances due to the global pandemic. Nonetheless, Howard Lodge accommodated the situation admirably and in doing so provided first-class care and attention to my Aunt who was approaching 96 years of age. During her stay visitation was facilitated within all the government guidelines and legislation in a most professional manner ensuring the residents, staff and visitors were safe. The food provided was excellent.

All of the team at Howard Lodge Care Centre are amazing. So kind and dedicated. We looked at many homes for our mother, who has dementia, and from the moment we contacted Howard Lodge through to now, we have found the team to always be responsive, kind and focused on what is best for Mum. Mum moved to Howard Lodge (Primrose) nearly four months ago now, and feels safe, comfortable with the team and 'at home'. The setting is beautiful and the home has a warm welcoming feeling - the team of people there are exceptional and make it a very special home.

Howard Lodge Care Centre deserves its outstanding rating in every respect. My Godmother has been a resident for almost 3 years and is the happiest I have seen her in many years. Her room has a fantastic view of farmland, and the grounds are beautifully maintained, with horses in the field at the end and resident chickens. Every staff member from reception, care staff, catering, maintenance, management and entertainment always have a smile and friendly word for everyone, resident or visitor. The staff are always arranging interesting activities on a daily basis, often held in their wonderful cafe on the ground floor. Photos are posted daily on social media, which has been a great comfort during lockdown when it’s sometimes been difficult to visit. This is by far the best care home I have ever visited. I thoroughly recommend Howard Lodge.

I cannot recommend Howard Lodge Care Centre enough; the staff are simply amazing. The manager and her team have saved my life. My mum came to the care home at a very difficult time in our life, my brother, who was caring for her had died suddenly, and things were emotionally very difficult. The team dealt with the situation with such compassion, professionalism and care. A staff member on my mum’s unit and her team have brought my mum to a place I never thought was possible. I will be eternally grateful to them; they are truly miracle workers.

My father has been a resident since summer 2021. He suffers from dementia. We are very happy with the care he receives at Howard Lodge. He settled in very quickly. I did not have any experience at all with care homes and was very nervous about the whole procedure. However, from the first telephone call to Dad moving in was very easy. Including a visit with him in his own house, and I felt that his needs and wishes were carefully considered and acted upon. I visit regularly, and the home is lovely - clean and welcoming, with great gardens (he has a room overlooking the lawn and horses). All the staff are always extremely friendly and helpful. He seems to be more mentally engaged with his environment than he was when he lived on his own. I can see on the social media page some of the activities that are going on, and I can also keep in touch via phone and email. I feel that he is being well looked after and he is safe and happy.

My mother is very content and we feel that she is in the best place for her needs. We don’t have to worry and it is good to know she is safe and well looked after so we can relax and enjoy our visits. Thank you we couldn’t be happier.