The Laurels

130/134 Church End Lane, Runwell, Wickford SS11 7DP
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9.4 57 Reviews
  • The Laurels, Wickford
Having just undergone complete refurbishment throughout, the Laurels offers first-class single bedroom accommodation over just two floors, served by a passenger lift. It enjoys a family atmosphere, combining quality care with a positive living experience. There is a strong emphasis on family and resident interaction, with a wide range of activities for all to enjoy.

The home has level access throughout, whilst the surroundings include well-kept gardens, a fish pond and decking area, as well as a safe seating area in the inner courtyard. There are safety handrails for residents with mobility issues and staff are on hand throughout the day and night.

The dignity of residents is placed at the centre of all decisions taken, as carers actively look to contribute with support for an independent lifestyle.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 32 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1400
  • Self-Funded Residential Dementia Care: £1350 – £1650
  • RESPITE Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1653

These prices are only a guideline, please contact The Laurels to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Good to Know

Owner

  • CC The Laurels Ltd

Person in charge

  • Tracey Rothwell (Manager)

Local Authority / Social Services

Admission Criteria

  • individual assessment of needs prior to addmission
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (32)

Visiting

  • No restrictions

Parking

  • Car park to front

The Laurels Reviews (57)

9.4

The Laurels has a Review Score of 9.4 (9.423) out of 10, based on 29 reviews in the last 2 years.
Over all time The Laurels has 57 reviews.

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Reviewer Connection to The Laurels
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Total of 57, showing 1-20
Review from N D (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment he arrived The Laurels Team have gone out of their way to make Dad and us (daughters) feel as if we are part of 'The Family'. Dad's individual needs have been swiftly, professionally and sympathetically identified and addressed. Consequently, he is now settled and is eating, drinking
and sleeping really well and is clean, tidy, happy and relaxed when we visit. He is sociable and friendly with all the carers, staff and other residents and enjoys the many organised activities available. The theme days, e.g. Wild West Day, visiting singers and other organised activities are particularly good. The menus and food are of a very high standard (home-cooked daily) and the frequent 'Tea Rounds' are much appreciated by both the residents and their visitors. Nothing is too much trouble. There is also a lovely garden available, with a fish pond and waterfall. It is very tranquil and it is lovely to sit out there with Dad when we visit. I would have absolutely no hesitation in recommending The Laurels to anybody as a friendly, extremely competent, caring place for their loved one to live! Many thanks to everyone involved for looking after our Dad!
Reply from The Laurels, Manager at The Laurels

The Laurels team would like to thank you for your kind words and support.

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Review from David B (Son-in-law of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic and friendly staff - could not ask for better care.
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Review from Julie R (Friend of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have only visited The Laurels twice to visit my elderly mother's friend, but on both visits, I was warmly welcomed by the lovely carers. Professionally I have been a care home manager and I'm a retired nurse so know a good care home when I see one. First impressions are The Laurels is a very caring,
high-standard home with dedicated staff.
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Review from Christine B (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely small care home, only 30 residents. This is a wonderful, caring place. My mother has settled in very well and now interacts with other people. We have found she is much brighter when we see her. Her eating has improved greatly and Mum is awake most of the time during the day now. Staff are incredible.
Mum has now had two different colours of nail polish and is very proud to be displaying her bright coloured fingernails.
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Review from Deborah T (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a long stay in hospital, we were advised that my Mum would need 24 hour care.This was a very traumatic experience for all the family. However, thank goodness we were fortunate enough to find The Laurels.
They didn't just take excellent care of Mum ,they put their arms around all of us .
All
the dedicated team of carers, cooks and domestic staff are truly wonderful and treat my Mum with respect
and kindness.
My Mum has thrived in their outstanding care and is unrecognisable to the lady that arrived in December .We are so very grateful to you all and would highly recommend The Laurels.
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Review from J D (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is treated with a lot of care, very happy with staff here.
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Review from J C (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are absolutely amazing, every single detail of my mum's care and wellbeing is catered for, from the fabulous chef cooking delicious home cooked meals available 24/7 to the housekeepers keeping mums room sparkling clean and her laundry always done daily. She is so very well cared for,
it is truly a home from home.
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Review from Beverly W (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very kind and caring and professional.
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Review from Tracy H (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring, kind and considerate. My mum always looks clean and well-presented and although my lovely mum has dementia she is on the whole as happy as she can be. The cleaning staff are amazing too and the chef cooks all the food from scratch. The senior staff are excellent and if you
have any concerns they will get it sorted as soon as they can.
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Review from Helen P (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and caring. My dad is well looked after, he is always clean and tidy. He sits in the lounge everyday where activities are on including regular guest singers. The food is always home-cooked and Dad enjoys his meals and puddings. His room is kept spotless. All the staff, including
the management, are very friendly and approachable. I would highly recommend The Laurels.
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Review from Julie S (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my mum is receiving at The Laurels. The staff are kind and caring and deal very well with issues that arise with dementia. The food is very good and the surroundings feel cosy and homely. The garden is a lovely space to look at and hopefully use when the weather is better.
It is a difficult decision to move a loved one into a care home but Mum's health and wellbeing have improved since being here.
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Review from Shirley R (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Laurels is a comfortable and caring home, I witness the affection of the staff with the residents every time I visit my mother. The food is lovely and plentiful. My mother recently had a visit to hospital. She was not cared for the same there and has made a huge recovery since being 'home' and under
the care of the people who know her and treat her as family.
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Review from M M (Son of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father lives comofrtbaly in The Laurels. He is always smart, clean and presentable. The staff are always polite, kind and caring towards my father. He appears happy in his surroundings. Some of the evening food is a bit like party food which we've spoken to The Laurels about as it lacks nutrition
and is too high in sugar for his diabetes. The floor supervisors do an excellent job looking after the residents and managing the staff.
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Review from Mark B (Son of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my mum each week or fortnight, depending how she is. She has been at The Laurels now about 4 years. I think she has been very happy here and seems quite at home and enjoys the company of the residents and the staff. To me she seems very settled and I like visiting her at The Laurels. She has
been in hospital 3 times since she has been here and always want to come back as soon as she can. I think though the increase in fees of 20% (over) this year is unfair and excessive.
Reply from The Laurels, Manager at The Laurels

Dear Mark, Thank you for your review. We value feedback from residents and families, as it helps us to improve our services. We understand that fee increases can be concerning and would like to explain the reason for the adjustment. The increase was necessary due to rising operating costs, particularly from government-mandated increases in the National Living Wage over the past two years. These 10% annual hikes directly impacted staff wages, which are crucial to providing high-quality care. At The Laurels, we remain committed to maintaining the highest standard of care. While fee increases are never ideal, this adjustment is necessary to retain skilled staff and sustain quality care. We appreciate your feedback, and feel free to contact us if you'd like to discuss further. Thank you for your understanding.

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Review from B G (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled into The Laurels really well, staff are very friendly and nothing is too much for them, they go above and beyond to make Mum comfortable, Mum enjoys the entertainment, for example the bingo and the craft and art activities, also the live entertainment she loves and she loves to dance
with the staff.
Reply from The Laurels, Manager at The Laurels

The Laurels team agree Mum has settled in very well and enjoys conversations with all, has taken part within the homes baking and the cookies were amazing, enjoyed by all.

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Review from C S (Wife of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The kitchen staff are very good. The carers are good and extremely helpful. My husband is well looked after.
Reply from The Laurels, Manager at The Laurels

The Laurels team thank you for your review and your kind comments.

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Review from Richard O (Son of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is delighted that she finally made the decision to move into care, and she is fortunate to be at the Laurels. The staff are excellent, committed to their work, always courteous to their guests and prepared to go to great lengths to solve problems. When there have been issues, these have been
addressed promptly and efficiently. My mother feels secure and I'm happy that she's in the best place.
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Review from P H (Son of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care from day one of Mum going into The Laurels has been great. The staff are always happy and willing to engage with residents and help them out with any needs they may require. The home get in entertainers to sing and get the residents to join in if they are possible to do so.
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Review from Julie J (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am please to say my mother has been looked after for the time spending in the care home, it would help me if there was someone with her just to sit and talk to her during the day as being bedbound I feel she could be lonely. Also the puree food could be more variation. Could there be a conversation
with staff on how Mum is healthwise. Clothes in her draw are always crumbled up. Paper straws are awful, they get soggy and break in mouth, very hazardous as Mum could have choked. Lovely garden but never see anyone there. Otherwise very pleased with care home staff.
Reply from The Laurels, Manager at The Laurels

Hello Julie, The Laurels thank you for your feedback, we take your comments on board, on how to improve our service and care. You are more than welcome to have a conversation with myself and/or Deputy to discuss any further concerns you may have. Please be reassured that Mum has plenty of conversation with the team during the day and night. With regards to the paper straws The Laurels have sourced eco-friendly and they are designed to last over four hours in hot and/or cold drinks, Mum is not left unattended with any of her drinks as fully supported by the team. Thank you for expressing your views with The Laurels.

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Review from P R (Son of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
very friendly and helpful staff. Great care given to Mum.
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Current Review Score: 9.4 (9.423)

Overview of Review Score

The Review Score of 9.4 (9.423) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.423 for The Laurels is calculated as follows: ( (189 Excellents x 5) + (120 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 343 Ratings = 4.423
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Laurels is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Laurels

What types of Care is The Laurels registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Laurels have?

There are 32 Single Rooms.

What are the Facilities & Services at The Laurels?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels to the centre of Wickford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Laurels to verify any information. View our terms and conditions. The Laurels has an Enhanced Service - more info.