The Laurels

130/134 Church End Lane, Runwell, Wickford SS11 7DP
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9.4 57 Reviews
  • The Laurels, Wickford
Having just undergone complete refurbishment throughout, the Laurels offers first-class single bedroom accommodation over just two floors, served by a passenger lift. It enjoys a family atmosphere, combining quality care with a positive living experience. There is a strong emphasis on family and resident interaction, with a wide range of activities for all to enjoy.

The home has level access throughout, whilst the surroundings include well-kept gardens, a fish pond and decking area, as well as a safe seating area in the inner courtyard. There are safety handrails for residents with mobility issues and staff are on hand throughout the day and night.

The dignity of residents is placed at the centre of all decisions taken, as carers actively look to contribute with support for an independent lifestyle.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 32 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1400
  • Self-Funded Residential Dementia Care: £1350 – £1650
  • RESPITE Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1653

These prices are only a guideline, please contact The Laurels to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Good to Know

Owner

  • CC The Laurels Ltd

Person in charge

  • Tracey Rothwell (Manager)

Local Authority / Social Services

Admission Criteria

  • individual assessment of needs prior to addmission
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (32)

Visiting

  • No restrictions

Parking

  • Car park to front

The Laurels Reviews (57)

9.4

The Laurels has a Review Score of 9.4 (9.423) out of 10, based on 29 reviews in the last 2 years.
Over all time The Laurels has 57 reviews.

Overall Experience
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Date Published
  • 57
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Reviewer Connection to The Laurels
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Total of 57, showing 41-57
Review from L P (Daughter of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at his home for respite for one week only. Had a lovely time there with very friendly and caring staff. It was a home from home experience. If the time comes for my mum to go into a care home permanently, I would love it to be The Laurels.
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Review from C M (Friend of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I have visited this care home on a number of occasions to visit our dear friend.
We have always been impressed with the welcome and cooperation of the staff, the ambience, atmosphere and care afforded to the residents.
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Review from M G (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was only in The Laurels for five weeks but in that short time, she was so well cared for by all the staff. Nothing was too much trouble and they responded quickly and efficiently to any request, whether it was from mum or a relative.
The staff were always cheerful and smiling. Mum was so happy
there due to the wonderful staff.
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Review from Jenny W (Wife of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I chose this care home for it's warm and caring atmosphere. The staff are exceptional, all long-standing, showing a high level of support to residents and also to families.
The home is bright and open to large beautiful gardens with freedom to wander in and out.
All the food is freshly prepared, plenty
of drinks, ice creams when it's hot.
There is a full-time activities organiser - music and sing along times.
The home is always full of visitors, who also support each other.
Excellent choice.
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Review from Annette P (Daughter of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is a happy, loving and very caring home, it comes from the top.
Lovely staff members who are wonderful with all the residents. The food is nice and modernisation fantastic.
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Review from Storme A (Daughter of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following on from your initial welcome meeting I have left the Laurels feeling my mum will be living in a better environment than she does already. The care from staff was never an issue but I believe her surroundings are going to improve. I want to thank you for this meeting and would be pleased if
you are able to achieve what you set out to. Thank you.
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Review from Sue F (Daughter of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very kind and considerate. The facilities and rooms are in need of an update. The furniture should all be replaced.
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Review from Richard F (Grandson of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring and helpful but the home is in need of redecorating.
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Review from Beverley G (Daughter of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family, on the whole, were extremely happy and satisfied with the care our mother received whilst at The Laurels. She was a resident for 2 and 1/2 years (approximately). She was, in our eyes, loved by all who cared for her. She, in return, loved them all back in her own way. It showed in her
happiness when we visited. Thank you to all involved. We would recommend The Laurels.
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Review from Jennifer F (Regular Volunteer) published on 30 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to mention that the home has experienced and qualified senior staff and management who are dedicated to giving quality care to all clients in the home.
They have a wealth of knowledge between them that they hand down to all new and old members of staff ensuring safe working practice on
all aspects of care. That is why l always find the home a safe and happy place to live in.
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Review from Kate C (Friend of Resident) published on 17 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am a regular visitor to The Laurels, every time I visit I am met with the security procedures of having to be authorised for access, I am always welcomed by staff and advised where the resident is located.
The Laurels always smells fresh and welcoming, I have been present when meals are served which
I must comment looked very nice.
The staff are respectful whilst carrying out their duties by being both professional however with that very important personal touch.


Whenever I have cause to ask a question this is either answered by the staff or if required referred to a senior or manager, who have always attended to my query.

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Review from Emma B (Granddaughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my grandad regularly at The Laurels. Everyone was always so caring and attentive. All the staff were amazing and I would recommend this care home to anyone wanting their family to be at ease in such a big change in lifestyle. A big thank you to everyone at The Laurels.
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Review from Debbie W (Daughter of Resident) published on 5 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Laurels is my mother's home, she really loved living there. I could sleep at night knowing my mum was safe, cared for, warm, well-fed and most of all loved.


The manager Christine sleet is an amazing lady and goes above and beyond for all the residents and families.

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Review from Laura B (Granddaughter of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend the Laurels. My grandad had a great experience and everyone was very caring.
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Review from David B (Son of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would highly recommend The Laurels.
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Review from Debbie J (Daughter of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was only at The Laurels around seven months but the care shown to him was excellent with staff getting to know his likes and dislikes.
When they knew he loved table tennis, they even got a net and bats and I would often find them having a game with him.
He was treated with compassion and dignity
at all times. The manager goes above and beyond to ensure residents happiness. When he became very ill, nothing was too much trouble and the kindness and support staff showed to him and to us as a family helped us through a very difficult time. The manager and staff are not only brilliant but also very genuine. I have nothing but praise.
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Review from Steve J (Son of Resident) published on 16 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was resident at The Laurels from March to September 2017, suffering from dementia and parkinsons. He had tried 2 other homes unsuccessfully but was instantly at home at The Laurels, he and we were happy until his passing early September.


In my view, the staff were first class in all aspects

and went the extra mile to accommodate dads needs.


In the final days of his life, the treatment he, and we as a family received was extremely caring, compassionate and informative.

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Current Review Score: 9.4 (9.423)

Overview of Review Score

The Review Score of 9.4 (9.423) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.423 for The Laurels is calculated as follows: ( (189 Excellents x 5) + (120 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 343 Ratings = 4.423
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Laurels is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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