The Laurels

130/134 Church End Lane, Runwell, Wickford SS11 7DP
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9.4 57 Reviews
  • The Laurels, Wickford
Having just undergone complete refurbishment throughout, the Laurels offers first-class single bedroom accommodation over just two floors, served by a passenger lift. It enjoys a family atmosphere, combining quality care with a positive living experience. There is a strong emphasis on family and resident interaction, with a wide range of activities for all to enjoy.

The home has level access throughout, whilst the surroundings include well-kept gardens, a fish pond and decking area, as well as a safe seating area in the inner courtyard. There are safety handrails for residents with mobility issues and staff are on hand throughout the day and night.

The dignity of residents is placed at the centre of all decisions taken, as carers actively look to contribute with support for an independent lifestyle.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 32 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1400
  • Self-Funded Residential Dementia Care: £1350 – £1650
  • RESPITE Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1653

These prices are only a guideline, please contact The Laurels to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Good to Know

Owner

  • CC The Laurels Ltd

Person in charge

  • Tracey Rothwell (Manager)

Local Authority / Social Services

Admission Criteria

  • individual assessment of needs prior to addmission
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (32)

Visiting

  • No restrictions

Parking

  • Car park to front

The Laurels Reviews (57)

9.4

The Laurels has a Review Score of 9.4 (9.423) out of 10, based on 29 reviews in the last 2 years.
Over all time The Laurels has 57 reviews.

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Review from Chris W (Husband of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has received excellent care since being here. Nothing has been too much trouble. She has settled down very well. Would not want her to be anywhere else.
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Review from Sarah G (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Laurels has been caring for my mother for the last 16 months through many ups and downs. They have cared for her with constant dignity and love, engaging her at every opportunity. She has been well looked after especially when she had a couple of falls and hospitalisation recently.
Their care has
adapted to her new circumstances with ease. I'm so pleased that they can be relied on and thankful that I need not worry about her.
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Review from J H (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Mum was in The Laurels for a year. The majority of carers are lovely. The Management and head carer are the downfall. There is a high turnaround of staff. We had many issues; mismanagement of medication, mum dressed in other's clothes, dirty nails, no showers/hair wash, and poor communication. It
is all open plan and very noisy in the lounge with everyone together. Mum had a nice bedroom but very noisy residents around her room. Mum sadly died and we had no support from the Management or Head Carer whatsoever. In fact, the day Mum died they left early without our knowledge, it was disgraceful. The responsible carer left would not stay in Mum's room as Mum dying "reminded her of her dad". I sent a letter of how I felt after Mum died; no response was received, no condolence card, they didn't even ask when the funeral was! Please visit this care home a lot before you put your loved one here, and please visit at night too as residents sleep in the chairs and sofas and in my opinion not enough staff. Shame only 1000 words max.
Reply from The Laurels, Manager at The Laurels

Thank you for taking the time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. There are some factors here ie: layout of the home that are outside of our control, however where possible we take on board your comments to try and improve the service as best we can. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. Please accept our deepest sympathy for your loss and our apologies for any distress you may have suffered.

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Review from H D (Daughter of Resident) published on 4 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit most days. The staff are excellent and work extremely hard, but some days the entertainment is very poor. I feel maybe the residents could do what they would have done at home i.e washing, cooking, cleaning. These could be used with play items like a shop setup so they can choose items they
need. The entertainment, i.e singers are great and I see them enjoying themselves. Maybe they could make some cakes or biscuits.
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Review from T O (Friend of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have now visited my friend several times and each time I have been impressed by the overall care and attitude of the staff. I am welcomed and recognised no matter what time of day and the general atmosphere is bright and friendly. My friend has settled in after an uncertain start and he has commented
often that the staff are very nice. I'm happy that he has a good home there.
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Review from Garry H (Friend of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My good friend has been admitted to The Laurels for just over a month now, and his family and friends are so impressed with everything about this lovely place. The staff are genuinely loving and caring to my friend, and nothing is too much bother when looking after him!
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Review from Ann R (Daughter of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum passed away recently having lived at The Laurels for the past five years. She has been bedbound for the last two years and the care she has received has been exemplary and we are so relieved that at the end she was in her own room at the place she regarded as home. We cannot fault the wonderful,
caring staff who looked after Mum so well. They are always so cheerful and welcoming. Their interaction with residents is always kind and respectful and they have an in-depth knowledge of each individual's needs and personality. I would have no hesitation in recommending The Laurels to anyone who is looking for a care home for their loved one.
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Review from Les H (Son of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited a few care homes in the area before we decided to have our mother reside in The Laurels, as The Laurels is very homely and not too large as opposed to the other care homes we looked at. The management and staff are all very friendly and caring and the facilities are good. Very nicely decorated
and exceedingly clean. Really good laundry service on the premises. Good food, nicely cooked and a good selection each day. Very pleasant lounge area overlooking a nice garden. This is a true Care Home, with very caring staff, who take their jobs very seriously. I would not hesitate to highly recommend it to those who want their family members cared for 24 hours a day.
Reply from The Laurels, Manager at The Laurels

The Laurels thank you for your lovely review, it was a pleasure knowing Mum and celebrating her milestone of 100 years with Mum. All at The Laurels appreciate your kind words. Kind regards

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Review from Brenda B (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything about the Laurels is excellent. The rooms are good and everywhere is always kept clean and tidy. Mum couldn’t be happier and all the staff are so friendly and caring but watchful at the same time. I have no hesitation in recommending The Laurels to anyone looking for a care home for a loved
one.
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Review from Jason M (Son of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at The Laurels care home in Wickford Essex go above and beyond their call of duty, not only in terms of physical care but also provided heart-felt emotional support during the difficult period when our mum recently passed away. From medication management to personal hygiene assistance, they
are meticulous and conscientious, ensuring our dad's care is never compromised in any way. They provide a well-maintained care home which is a testament to their commitment to providing a high standard of care.


I would like to add that our review encompasses our experience for the past 13 months and during this period they have maintained consistency at all levels throughout!


10/10.

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Review from Heather W (Daughter of Resident) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is such a relief to us that Mum is living in such a lovely care home. The staff are so friendly and kind, they genuinely care about the people they look after. They are very alert to any changes Mum may have regarding her health or the progression of her dementia. There is always a relaxed, calm
atmosphere in the home when visiting. I would definitely recommend The Laurels.
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Review from Steph P (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased with The Laurels. Staff are so friendly and caring. Mum (old age, mobility issues and dementia) has been resident since early October 2022. She seems really well cared for and contented.
Wouldn't hesitate to recommend.
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Review from Carol T (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were fortunate that The Laurels cared for our mother prior to her passing there.
The staff are very kind, and their gentle care of our frail mother gave us peace of mind.
Mum was always kept clean, dry, warm and safe. On her passing, we were touched by the support the staff gave. In my opinion,
you will be fortunate indeed if your loved one is cared for by this team.
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Review from J J (Husband of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been very pleased the care my wife received at the home. She was in care for just a month and was happy there. The manager and her staff are friendly and extremely caring and do a great job. l would not hesitate sending her there again.
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Review from Sue T (Friend of Resident) published on 17 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a very good friend, who unfortunately now needs more care than I can give. The Laurels is providing that care, with friendly caring staff. He has settled into his routine, enjoying his home-cooked food, especially the crackling with his lunch last Sunday. His room has been newly decorated and
new furniture provided. It is kept clean and tidy. The lady in the laundry keeps on top of the washing and ironing. Wonderful job! The girls and boys who look after him daily, have time to talk to him, he loves that. He has access to his sports radio, being blind, it is essential. If anyone asked me to recommend it, I would not hesitate. Fantastic job - the manager and all the real carers!
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Review from Jim D (Son of Resident) published on 3 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent the last 13 months of her life at The Laurels and they were the happiest of her recent years. Her dementia and frailty meant she had increasing need of her carers and they were always there to care for her. For us as a family knowing this was a great comfort knowing that she was in capable
friendly hands during the lockdown period when visiting was impossible. The way that the home handled the restrictions was excellent and not only were we able to keep in touch over the phone but we regularly were sent photos of Mum getting up to all sorts of activities. We were kept fully up to date with changes in her medical condition and as her health and as declined the home were very accommodating. I cannot praise the staff team enough. Everyone always went the extra mile to look after mum and showed concern for us as well. Mum always praised the staff highly. We have no hesitation, whatsoever, in recommending The Laurels.
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Review from David P (Nephew of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have two aunts in The Laurels. One has been there for a couple of years the other moving in March this year.
The care they receive is excellent and the staff really helpful.
I would have no hesitation in recommending The Laurels as an excellent care home.
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Review from Karen B (Daughter of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Very poor management that lacks empathy and understanding. Poor communication with resident's family over a difficult time and using the word ‘fine’ on enquiring about a relative.
The care staff were brilliant and my mum was cared for and loved by them, although all the staff have now moved on to
other jobs.
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Review from Barbara B (Wife of Resident) published on 20 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Laurels is the second care home that my husband has been a resident of. I was lucky to be able to move him to The Laurels that is in Wickford a couple of years ago from a previous care home. I live in Wickford, so moving him here made it easier for me to see him. I was worried about moving him,
but I am so glad I did, as The Laurels have proved to be very well run and the staff are extremely caring. Although like most care homes, they could do with more staff. My husband has settled in well and seems content. Unfortunately, he doesn’t speak, so I can’t find out from him how he feels, I can only go with what I have observed. Sadly Covid did stop me from being able to see him, but now the home has sorted the procedures and sourced the necessary personal protective equipment, I can see him now, but because of all the palaver of getting Covid tested and having to book an appointment, I only see him once a week. Although I could see him more than this. More staff would equal better person care.
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Review from Viv (Daughter of Resident) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following our Mum's admission to hospital in October, my sister and I were given 2 days to make long term care arrangements for our 92-year-old mother as she was not able to return to her sheltered accommodation. Having visited The Laurels we were left with no doubt that it would be the right place
for her - a decision which in the fortnight she has been there has been confirmed to us countless times as the correct one. We have been extremely impressed with the care that Mum is receiving thanks to the staff who are, without exception, kind, patient, respectful and above all, caring. It is a huge weight off our minds that when we are not with her, Mum is being well cared for at all times and is content. The atmosphere is further enhanced by other relatives who are all very friendly; our young grandchildren are always made to feel very welcome. I have no hesitation in recommending The Laurels to anyone looking for a Care Home for their loved one.
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Current Review Score: 9.4 (9.423)

Overview of Review Score

The Review Score of 9.4 (9.423) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.423 for The Laurels is calculated as follows: ( (189 Excellents x 5) + (120 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 343 Ratings = 4.423
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Laurels is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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