






Lugano Care Home is an elegant family owned residence for elderly people, set in a beautiful location within minutes of Epping Forest and close to all amenities.
Their mission is to maintain an environment in which older people can continue to live full and engaging lives, where the desires of the residents direct and shape the rhythm of their daily lives.
Carers recognise the importance of promoting and maintaining individuality and their aim is that all needs can be met to nourish mind, body and soul.
Care Provided by Lugano Residence
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Lugano Residence for full pricing details and T&Cs.
Contact Lugano Residence to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Michael Brook and David Pearce
- Private Owned
Person in charge
- Stephanie Mirams(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (24)
Lugano Residence Reviews (24)
Lugano Residence has a Review Score of 9.4 (9.376) out of 10, based on 5 reviews in the last 2 years.
Over all time Lugano Residence has 24 reviews.
My mum was a resident at Lugano for five and a half years until she sadly passed away last month. We, as a family, were always very happy with the excellent care she received. The staff were so kind and caring and always understanding of mum's need. Every time we visited, which was every week, mum was always happy, which was indicative of her being very comfortable in her surroundings. Mum was always treated with dignity and compassion and so I would have no hesitation in recomending Lugano.
My family are grateful for the excellent care he received and feel that we made the right decision in choosing Lugano.
When somebody you love becomes vulnerable and is no longer able to care for themselves, it's hard to imagine trusting strangers to look after their needs 24/7. After 3 years, Lugano continues to impress me, not just with its consistently high standards of care, but the dignity, kindness and compassion with which they treat residents. The atmosphere is friendly and relaxed. The bond the team build with all guests is evident by the smiles when they approach. Having experienced the coldness of a big name care home, staffed with a weekly changing rota of agency carers who poked fun at the residents and did not ensure their safety, it is a huge relief to find a small independently run home with a heart. Moving a loved one to a care home is heart wrenching, but Lugano makes that difficult decision as easy as it can be.
Cannot fault Lugano and their amazing team. Every member of staff is so kind and caring to my dad. Looking after someone with dementia is really hard, but these people know just how to manage him. Dad is very happy - smiling every time I visit (which is regularly). They really do treat him like a member of the family. Food is good too and the entertainment offered is brilliant. Management is fantastic, everything runs smoothly and is made to look like it's effortless. Dad's happy, so I'm happy. Very happy!
After a disastrous stay in a national chain care home my husband's medication has been greatly reduced and he is content and happy enjoying the atmosphere of an extended family and loving care (and laughter).
Lugano is a very special care home, it really is a home from home as the residents are treated as individuals with their wishes and interests taken into account, nothing is too much trouble. The special events, barbecues, afternoon teas on the terrace, fireworks and Christmas are enjoyed and appreciated by us all.
Lugano we all love you.
My mum often said they were all lovely and enjoyed their company, and you could see the bonds between staff and residents at every visit, especially as they reached the end of life. The residents became their extended families. They are a very special group, and they helped to make every visit a moment to cherish.
I will definitely be returning in the new year to do some voluntary work, as it’s such a special place full of love, humour and excellent food.
I felt the positive vibes when I first visited in 2016, and it’s grown and grown.
Thank you to you all at Lugano; you made Mum's last six years the best they possibly could be.
Every single one of you is so special.
My aunt had a severe bed sore before she entered Lugano due to poor care at home. Over several months, the home managed to heal this wound through their diligent care. Furthermore, we felt they treated my aunt with dignity and respect. The family were very pleased she moved to Lugano as she ended her days in a safe and caring environment.
Don't be deceived by first impressions. Public areas are nice enough, there's a lovely garden and the staff are pleasant but the bedrooms are another story. They seem to have tried to cram as my rooms as possible into the building which is not fit for purpose as a care home. When I visited I was shown one decent room but it was not available. The room my mum was given was small with tired decor/furniture and no ensuite facilities which I had requested. They made me sign a month's contract. The day after my mum moved in she told me she didn't think she would survive in Lugano for a month but I couldn't afford to move her because I'd signed the contract and she died three weeks later. The place is clearly run on a shoestring and evening meals consisted of half a sandwich. The manager assessed my mother as suitable but she really needed nursing care. Lugano is clearly not suitable for anyone who is frail, a falls risk, or requires nursing care.
It is with great sadness to us all that we read your review, especially at a time of national mourning. I simply want to thank you for your feedback, which I shall share with our hard working and dedicated team, to see what may be learned from your experience.
Our Mum was a resident at Lugano Residence with dementia for the last 9-months of her life. The staff were consistently accommodating, sympathetic, reassuring and caring. The home is comfortable and well-run. We didn't want Mum to be in a big home with an institutional atmosphere and Lugano Residence has a domestic scale that is very appealing. The staff know the residents well and there is a family atmosphere and a sense that residents are individuals, with their own lives and stories. The communication with us was excellent and the staff respected our views, and our Mum's, about her life and her care. They called if there was any concern and we never felt we were bothering anyone ringing up to see how things were going. We very strongly wanted Mum not to die in hospital and we are particularly grateful for the way Lugano Residence accommodated us at the end of her life. Their compassion and concern were exemplary and made a very difficult time as good an experience as it could be.
Thank you for your wonderful comments. It was a privilege to support your mum and to get to know you and your sister. It is always our endeavour that people can live their best life at Lugano but also when the time comes, end of life wishes are respected and those living at Lugano are treated with TLC. Thank you for placing your trust in us to care for your mum, she was a wonderful lady.
Over the years we have always been made very welcome every time we visited. We have been informed immediately if our relative became unwell and they have nursed her back to health on many occasions.
We have been overwhelmed with their kindness during recent end of life care. We have and do recommend the home unreservedly. Thank you all at Lugano.
I have to say the staff at Lugano are lovely and caring, they keep my mum looking as glamorous as she was in her heyday. They are extremely helpful and can't do enough for my mum and myself. It's a lovely home and I wouldn't hesitate in recommending it.
Our mum was evicted from Lugano due to her having mobility problems. This news was delivered to us in the hall, with other people around. No privacy or thought for her well-being seemed to be given. As she was suffering from dementia it greatly set her back and made her last months unhappy and disrupted.
In our experience, Lugano most definitely did not have the well being of the residents at heart. I would recommend if you are sure your relative will never be physically or mentally vulnerable. If not, it may not be the place for them.
no longer able to meet her needs.
A long time has passed since she resided at Lugano Residence, and we were sad to read of her
family’s disappointment. However, to coin a phrase “some recollections...
My grandmother spent a little under two years at the Lugano and my family couldn’t be happier about the quality of care she received. It’s a lovely place, with warm, kindhearted staff. They are always very accommodating when it came to things like birthdays and large group visits. From the adjustment of the initial weeks all the way until the end, it gave us great peace of mind to know that our loved one was well looked after and treated with dignity.
I have a brother and a sister in Lugano home. My brother has been in the home for ten years. My sister became a resident in September 2019 and I think the home is excellent. My family and I think the staff, management, food facilities, care, support, etc are first class. We would all recommend The Lugano.
My lovely mum who was diagnosed as having Alzheimer's early 2017 moved into Lugano in April 2019. The care my mum has received has been exceptional, all the staff are extremely helpful and treat mum and all the other residents with dignity, courtesy and respect. I know my mum is safe and secure and very well looked after. I visit frequently and am always made to feel welcome. I would highly recommend Lugano Residence.
To date, the care of my dad has been amazing. He is happy and content and all his needs met.
My mum lived at Lugano for eight years. While there, she had her hundredth birthday. I believe that Lugano played a very big part in helping her reach this grand age. I found the Lugano carers to be compassionate and efficient. The carers encouraged my mum to eat and drink. They also gave her lots of love and reassurance and were amazingly patient with her. They also kept her clean, comfortable and made sure her medical needs were all promptly met. They knew she loved music and encouraged her to sing and talk about her family. Lugano involved me in all aspects of Mum's care. The Lugano property is always kept clean, homely and beautifully decorated with a relaxed atmosphere. There is a wide range of social activities for residents and lovely parties which bring together residents, families, carers and management. The Lugano team helped to make my mum's last weeks and moments of life free from pain and fear and gave us all lots of support to help us at this difficult time.
We introduced Mum to Lugano January 2018. She immediately felt safe and at home. The staff took great care of her as her health deteriorated, and she always told me how happy she was in her new home. As a visitor, I was always made welcome. Mum spent her last 2 years in comfort and contentment thanks to the dedication of the team at Lugano. From all the family we say 'thank you'.
My 96-year-old mother has been at Lugano care home for a year and a half. She joined Lugano directly from hospital as a weak, vulnerable and fragile elderly patient. As promised she was given back her respect, dignity and quality of life. On her first day, she was introduced to the other guests and was immediately involved in mealtimes and activities. We enjoyed some needed quality time and a very welcome break with afternoon tea on the patio of the beautiful garden. Lugano is unique as it has a homely personal approach to elderly care. On arrival, relatives are given an outline of how the resident is progressing with regard to everyday care and requirements. Each resident is treated as an individual and staff engage with the guests showing humour and a genuine caring approach. The garden party, fireworks display and other social activities are excellent and the residents are treated like royalty. I have no hesitation in recommending Lugano for our very precious elderly folk.
The love and care shown to my mum in the final season of her life was exceptional. It feels more like a home than an institution with it being a grand old Victorian residence converted to its purpose. Mum certainly felt very at home there, knowing sh3e was happy made it so much easier for the family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 November 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Lugano Residence.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Lugano Residence.
Accreditations
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Meet the Team (0)
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Frequently Asked Questions about Lugano Residence
What types of Care is Lugano Residence registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Lugano Residence have?
There are 24 Single Rooms.
What are the Facilities & Services at Lugano Residence?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Lugano Residence to the centre of Buckhurst Hill?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
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