Lugano Residence

3 Powell Road, Buckhurst Hill IG9 5RD
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9.4 23 Reviews
  • Lugano Residence, Buckhurst Hill
Lugano Care Home is an elegant family owned residence for elderly people, set in a beautiful location within minutes of Epping Forest and close to all amenities.

Their mission is to maintain an environment in which older people can continue to live full and engaging lives, where the desires of the residents direct and shape the rhythm of their daily lives.

Carers recognise the importance of promoting and maintaining individuality and their aim is that all needs can be met to nourish mind, body and soul.
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Care Provided by Lugano Residence

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1395 – £1495
  • Self-Funded Residential Dementia Care: £1425 – £1530
  • RESPITE Self-Funded Residential Care: £1425 – £1530
  • RESPITE Self-Funded Residential Dementia Care: £1425 – £1530

These prices are only a guideline, please contact Lugano Residence to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Michael Brook and David Pearce

Person in charge

  • Stephanie Mirams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)

Lugano Residence Reviews (23)

9.4

Lugano Residence has a Review Score of 9.4 (9.376) out of 10, based on 5 reviews in the last 2 years.
Over all time Lugano Residence has 23 reviews.

Overall Experience
  • 20
  • 1
  • 0
  • 2
  • 0
Date Published
  • 23
  • 1
  • 2
  • 5
  • 18
Reviewer Connection to Lugano Residence
  • 12
  • 6
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from S A (Son of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at Lugano for three years and the quality of care was very good.
The staff were professional and dedicated, she often spoke of their kindness.
Good medical care was provided and we were kept informed of her progress when required.
There is a varied menu and the food is well prepared.
She
also enjoyed the many activities organised by the staff.
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  • Care / Support
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  • Treated with Dignity
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  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark N (Son of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very worried as a family, when our mother had a bad fall and went into hospital and it became clear she would need to go into a home. We visited a number of homes but Lugano, which had been recommended, stood out. The management and staff were welcoming, informative and friendly. The home itself
feels like a real home other than an institution. Our mother was quite resistant to the idea of a home but the warm and friendly staff and the atmosphere, together with excellent food, numerous activities especially singing, won he over. They genuinely welcome family involvement and have regular parties such as, firework night and Christmas, where we can go along and be with her for some very happy times. I cannot praise the place enough.
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  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Review from Peter N (Son of Resident) published on 25 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was always extremely dismissive of leaving her own home, but when she had a fall at home, us children seized the moment and were able to move her into the Lugano. To our surprise she settled in immediately and is the happiest we have seen her in quite a few years.
This speaks volumes for
everything about the home, from the caring, happy staff to the small size of the home. The staff, from very top to bottom, make you feel part of a big family. There is an emphasis on food, which is perfect for our Mum, but the care runs as far as one member of the staff painting my mother’s nails – which my mother is very proud of.


She is demented, and getting gradually worse, but I cannot think of a better place for her to be.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.376)

Overview of Review Score

The Review Score of 9.4 (9.376) out of 10 for Lugano Residence is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for Lugano Residence is calculated as follows: ( (57 Excellents x 5) + (3 Goods x 4) ) ÷ 60 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.426 Points relating to the number of positive Reviews for Lugano Residence is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 5 Positive Reviews ÷ 5.4 = 0.926
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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