Moulsham Home

116/117 Moulsham Street, Chelmsford CM2 0JN
Review Us
9.8 60 Reviews
  • Moulsham Home, Chelmsford
Moulsham Home has an ideal location for those wishing to maintain an active lifestyle, with many amenities within walking distance. The home caters for 23 residents and has an excellent trading history that spans over 40 years. The home caters for the elderly over 65 years.

They provide 24-hour care in a safe environment with all entry and exit doors operating a key fob system. The bedrooms available are single, single ensuite and shared, all with a nursecall sensor for extra safety of the clients during the night. The home employs a chef seven days a week to cater for any dietary requirements that are required. The menu is based around traditional English food and the menu is vast. Breakfast always includes a full English daily made fresh to order.

There is a visiting chiropodist, hairdresser, optician and library service. Daily activities consist of painting, quizes, jigsaws, ball games and shopping outings, as well as visiting entertainers. Entertainers visit the home monthly and there is a wide range, including singers, animal therapy, magicians and comedians. There are two cats at the home, as well as tortoises and a fish tank.

Moulsham home is in an ideal location for access to the town centre of Chelmsford and it is a short and pleasant walk to the local regiment museum.
Show Moulsham Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Moulsham Residential Home

Person in charge

  • Nicola Gardener (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (25)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Open 24/7 visiting anytime

Parking

  • 10 parking spaces at front of building 6 spaces to the rear of the property

Moulsham Home Reviews (60)

9.8

Moulsham Home has a Review Score of 9.8 (9.772) out of 10, based on 20 reviews in the last 2 years.
Over all time Moulsham Home has 60 reviews.

Overall Experience
  • 56
  • 3
  • 1
  • 0
  • 0
Date Published
  • 60
  • 8
  • 15
  • 20
  • 40
Reviewer Connection to Moulsham Home
  • 19
  • 13
  • 7
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 60, showing 1-20
Review from Colin S (Father of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the care home are amazing, they really look after my relative and he seem very happy there, my relative has a nice size room, the staff will always contact me as soon as there is an issue or if there is appointment that are taking place
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra B (Sister of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Down syndrome brother who suffers with dementia and seizures went into Moulsham Home to allow me and my husband to have respite for a week. This was the first time we had used such a service.
We were so worried about leaving him. However, our concerns were soon put at ease. As soon as we walked
through the door we were greeted with a warm welcome. The staff were so friendly and treated my brother with respect. The feedback and photographs we were getting from family members that visited him while we were away were so positive. Also the photos showed a very happy brother. We were so pleased we have already used Moulsham Home for daycare service and scheduled another week of respite later in the year. Thank you all at Moulsham Home, we're very grateful
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan P (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Moulsham Care Home for the last four years. I am very happy with the care she receives. The staff are all kind, caring and supportive. They go above and beyond to make sure she is comfortable and happy. I'm always updated on her health and well being and appreciate this. The home
is always clean. Lots of activities and entertainment. The food is great too. I would highly recommend this home to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark M (Brother of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic care home.
The staff are both friendly, attentive and caring towards the residents.
My sister is so happy in her respite stay.
I have piece of mind that my sister is receiving good care and has her needs met.
The staff are very welcoming to me and other visitors, presenting
a very relaxed and friendly environment.
Well done and thank you to all the staff at Moulsham Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina G (Sister of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sister absolutely loves this care home. She is always very happy here. The care she gets from the staff is exceptional. Everyone is fully supportive of my sister. So happy my sister in in this care home. Many thanks to all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Theton N (Son of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moulsham Residential care home is well run, friendly, providing excellent care to the residents.
The team are professional, warm and hard working. They are close knit, caring and attend to the residents' needs and requirements in a timely and effective manner. They respond to queries, requests and
questions from relatives, friends as best they can in a busy environment.
The only minor issue I would raise is that the clarity around responsibility / actions around medical matters for the residents could be improved in terms of being clearer about who the relatives / friends should contact about queries / questions re their relatives treatment / appointments.
Also it would be helpful if a bank account could be set up where relatives could transfer petty cash for relatives disbursements rather than having to physically attend the home
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T M (Nephew of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt seems happy at Moulsham Street. She appears well-looked after, amply stimulated by staff and able to lead as active a life as she is capable of. Her medical and financial needs appear to be well-managed and her needs for care and companionship satisfied. The staff seem friendly, caring and always
ready to help. Visits are easy to arrange and visitors welcomed into the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Sister of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Initially I thought the Care home was amazing, supportive and my relative well cared for. When the CQC came along I gave them a glowing report. Although the home wasn't perfect I realised that nothing could replace a home environment. Over time I began to take note of things that I was not happy about.
1. Senior staff berating younger staff in front of residents and relatives which was embarrassing.
2. My relative who had LD put in a back room with other residents with LD which was away from the main hub with little or nothing to keep them occupied.
3. My relative eventually suffered from a DVT which wasn't reported until the next day by which time clots had developed on his lungs. I had suggested to a staff member a DVT but she thought it was a leg infection. I feel my relatives last few weeks were made worse by this experience.
4. I was notified by TXT from the manager that they were no longer able to look after my relative. A phone call would have been appreciated.
Reply from Nicola Gardener, Manager at Moulsham Home

Thank you for the feedback, and thank you for the glowing report to cqc, your brother loved the activities and one to one weekly trips to town and i hope you enjoyed the weekly photographs and videos to your phone and updates of his health and wellbeing. Unfortunately, you never raised any concerns during the time your brother was a resident at the care home, which is a shame, as you know I was always to hand every day and also available on my mobile phone 24/7. It is such a shame that we do not offer enhanced nursing care but I'm afraid we do not, sometimes medical and health needs warrant enhanced care and it's not a matter that the care home takes lightly.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into the Moulsham Home in August 2024. My sister and I had been looking at different homes for a couple of years. From the first visit, this home stood out and the key thing was the owner/manager. She is outstanding versus managers elsewhere. We felt that for her this is more than just
a business, it is also a vocation - a pivotal difference. That sets the tone for the culture. We see it in the empathy and care of the team, particularly the senior team and there are excellent young staff too. Their responsiveness to feedback had been important and much appreciated. We were quite nervous about my mother taking this step and had strong opinions about how she should be looked after.
The food is mostly home cooking from scratch. There is no danger of anyone being undernourished in this home, there is a strong focus on nutrition and catering to individual preferences and needs. Also, all residents are always clean and well-dressed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F B (Brother of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting Moulsham Care Home I have always been welcomed by a member of the staff. The home itself is always clean and tidy with ample staff to see to the residents' needs. All residents are treated with respect and appear to be content. If I have any questions there is always someone available
to help. I am very happy that my brothers are well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane H (Friend of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was struggling to cope at home and had already contacted Moulsham Home before she was suddenly admitted to hospital. It was such a relief that when, after a few days, she was ready for discharge she could immediately go to this Home on a temporary basis. The staff were welcoming and dealt
with a potentially difficult transition very well. The future for my friend is uncertain, but I and her other friends know that for now, she is safe, well-supported, warm, and well-fed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth M (Relative of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt first came to Moulsham Care Home in April 2024, initially for two weeks of respite care while her house was re-wired. We chose this care home because we had been impressed by how helpful and professional the owner was, with clearly a strong team of friendly, kind and efficient carers and we
felt it had a lovely, homely ambience. Our aunt was very quickly put at her ease and within a few days had settled in very well. We cannot praise the owner and staff at Moulsham Care Home enough for the excellent care and compassion they have shown to her. Her life has been transformed, having arrived somewhat unkempt and underweight, she is now a healthy weight, always clean and nicely dressed, enjoys trips out and loves the audiobooks they have introduced her to and enjoys the company, none of which she had at home. She liked it so much in fact that decided that she would like to stay in the care home permanently which is a testament to what an outstanding establishment it is.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anna A (Wife of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are very friendly and helpful, they take great care of my husband's needs. My husband is kept clean and tidy and has regular dental visits and chiropodist visits. The food is cooked fresh every day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T M (Niece of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle is looked after so well under the care of Moulsham Home.
He can be difficult at times but the staff look after him with good humour and great care.
He is clean, well fed and his care is amazing.
He may not smile at me these days but he smiles at the staff when they joke around with him.
It is a relief that he is being looked after so well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah K (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for over 2 1/2 years now; she arrived with advanced Alzheimer's and is now much more advanced of course but she has been treated with gentle care and an upbeat attitude throughout. I like to think Mum feels safe at Moulsham Home, I know I feel secure knowing she is in safe hands.
Before
Mum went into care (on the death of my 92-year-old father) I had looked at several Care Homes in the Chelmsford area for respite care. Only Moulsham Home responded to my enquiry with the applicable information and showed interest at a personal level without a sales pitch. The kindness shown to me at a time of huge stress and upset made the decision an easy one. My family are so thankful that Moulsham Home had availability when we urgently needed it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Melanie G (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Moulsham Home over 7 years ago, when she was at home, her dementia had been deteriorating. The deterioration immediately slowed because of the excellent care at Moulsham Home. She is never lonely; if she gets agitated, the staff know how to reassure her. Her medication is correctly
administered and the whole day is a constant round of meals and snacks! She looks and smells clean. Staff know residents well and how to cater for their individual needs. Based in two converted houses, for a person with dementia, it has a comforting, homely atmosphere; relaxed but professional. If Mum is unwell, or I have concerns about her health, this is always followed up. Staff allow people their dignity wherever possible; they gain consent before giving personal care. Even when residents become anxious or aggressive, the staff are patient and kind. The recent inspection report mentions some administrative points to be addressed, but finds the home to be caring, responsive and effective. If you want your loved ones to be looked after in a caring, homely environment where their needs are met as individuals, and they are warm, well-fed and feel safe, you cold not do better.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Malcolm W (Brother of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care for my brother has been outstanding since the day he arrived at Moulsham. His personal needs are never too much for staff to attend to promptly. I have visited the home and witnessed staff performing a number of tasks and I was very impressed. Over the festive season, a wonderful ambience was created.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean B (Wife of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to Moulsham Home on Friday the 8th of December. Today is Thursday the 14th of December 2023. In the 6 days, he has been here the improvements in his health are beyond belief. The staff are excellent, the home is warm, friendly and clean. Nothing is too much trouble. I think it's the
best home in the area.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracey B (Daughter of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring and very supportive of my mum. Her needs are taken care of. Mum is happy in this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T C (Son of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Widowed, lonely, irritable, frail and imprisoned in her own home during lockdown, my mother was transformed after her move to Moulsham Home. She very soon rediscovered her smile and her appetite and seemed to thrive again in the sort of social setting she could no longer have at home. Three years later,
she describes herself as very happy in Moulsham Home. She says she feels at home, well fed and well looked after. With her frailty and dementia, she is completely reliant on the impressive patience and vigilance of the staff who I find to be cheerful, conscientious and easy to deal with.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Moulsham Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Moulsham Home is calculated as follows: ( (187 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 228 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moulsham Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

6 Bed Vacancies

Posted: 01 Sep 2025

single en suite rooms in newly built extension

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Moulsham Home

What types of Care is Moulsham Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Moulsham Home have?

There are 33 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Moulsham Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moulsham Home to the centre of Chelmsford?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moulsham Home to verify any information. View our terms and conditions. Moulsham Home has an Enhanced Service - more info.