Moulsham Home

116/117 Moulsham Street, Chelmsford CM2 0JN
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9.8 60 Reviews
  • Moulsham Home, Chelmsford
Moulsham Home has an ideal location for those wishing to maintain an active lifestyle, with many amenities within walking distance. The home caters for 23 residents and has an excellent trading history that spans over 40 years. The home caters for the elderly over 65 years.

They provide 24-hour care in a safe environment with all entry and exit doors operating a key fob system. The bedrooms available are single, single ensuite and shared, all with a nursecall sensor for extra safety of the clients during the night. The home employs a chef seven days a week to cater for any dietary requirements that are required. The menu is based around traditional English food and the menu is vast. Breakfast always includes a full English daily made fresh to order.

There is a visiting chiropodist, hairdresser, optician and library service. Daily activities consist of painting, quizes, jigsaws, ball games and shopping outings, as well as visiting entertainers. Entertainers visit the home monthly and there is a wide range, including singers, animal therapy, magicians and comedians. There are two cats at the home, as well as tortoises and a fish tank.

Moulsham home is in an ideal location for access to the town centre of Chelmsford and it is a short and pleasant walk to the local regiment museum.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Moulsham Residential Home

Person in charge

  • Nicola Gardener (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (25)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Open 24/7 visiting anytime

Parking

  • 10 parking spaces at front of building 6 spaces to the rear of the property

Moulsham Home Reviews (60)

9.8

Moulsham Home has a Review Score of 9.8 (9.772) out of 10, based on 20 reviews in the last 2 years.
Over all time Moulsham Home has 60 reviews.

Overall Experience
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Date Published
  • 60
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Reviewer Connection to Moulsham Home
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Total of 60, showing 21-40
Review from David H (Respite Resident) published on 21 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moulsham Home has made such a remarkable difference to our friend. She is now happy and smiling. I'm not sure she knows who I am, but she is pleased to have visitors and we are made very welcome by all the staff when we visit. The staff are caring and considerate to all residents.
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Review from P T (Daughter of Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can feel content that my Mother is well cared for. And in this difficult year, has been kept safe. Management and staff are always helpful. As I had hoped, there are definite benefits to a small home run by a small dedicated team.
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Review from M C (Son of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has friendly approachable staff who cater to the needs of those in their care. The home is inviting and well kept with various entertainment when permissible and birthday and occasions celebrated with parties for the residents. The bedrooms are kept very clean and so are the residents, with
access to baths and lifting apparatus.
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Review from Carol H (Daughter of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very clean and tidy. The staff are fantastic, very kind and caring. I feel happy Dad is in a safe, good caring home from home.
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Review from W K (Son of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to put our mother into care at the start of COVID lockdown (March 2020). It was difficult as we couldn't visit Mum and were reliant on home to tell us how she was settling in. The manager and staff could not have been more helpful or communicative. They were proactive when Mum had medical issues
but kept us up to date. We have been so pleased with the way all the staff have dealt with our mother at this very difficult time.
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Review from E S (Daughter of Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a long term resident at the home. Mum is always well cared for and she is always spotless and well-fed even at last stage of Alzheimer's. Mum is bed-bound but has a beautiful room that is light and airy. She has the radio playing in the background and staff are monitoring her all the time.
Moulsham Home has only every had staff that are kind and caring. Being a smaller establishment it really feels like being in your own home.
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Review from M B (Husband of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife entered Moulsham Home from hospital she has been well looked after. I have visited regularly and been kindly received until the present lockdown. I have no hesitation in recommending this home.
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Review from Lesley G (Daughter of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I shall fill this form in the best I can. My mother went into this care home Xmas 2019. I have not been inside the home since the end of March due to covid. My sisters and I have a good relationship with the owner who is very honest and very caring and spoils all the residents. The food is amazing and
would cook whatever the residents want.
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Review from S S (Niece of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and care staff understand my relative completely and so meet his needs very well. They are kind and supportive of him and me, as his primary relative. They challenge him and bring out the best out of him.
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Review from Lyn H (Niece of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is well cared for and treated with respect. She is very complimentary about the food. The home is clean, comfortable and homely. The staff are friendly, conscientious and caring. They are easy and straightforward to deal with, and I trust them with my aunt!
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Review from A M (Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been excellent.
Staff are lovely. I do have a favourite.
Food is excellent as well as the drinks we get.
Room is very comfortable, the en-suite is very handy.
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Review from D R (Daughter of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into the home full-time in May this year, having had several respite stays. Unfortunately, due to covid19, it has been a long time since I have been able to visit Dad inside the house, but all the staff have been very helpful in maintaining visits in the garden until weather made this impossible.
I know that Dad is safe, well-fed and cared for - the staff treat him as they would a member of their own family. Nothing is too much trouble, nad any queries are answered in a timely manner.
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Review from Graham P (Son of Resident) published on 6 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has resided at Moulsham for over three years. We are very happy with the standard of care given and in particular the adaptation to a Covid secure environment. They have always provided her with her favourite foods and she is very happy with the care of the staff. For my part, the manager
has always been most helpful and kept us informed of any changes in my mother's condition. Most importantly, she likes living there!
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Review from Ralph L (Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into the home for respite care and was very ill, they nursed me back to good health and now I am back home. The carers visit me at home to make sure I am coping and have all kept in contact.
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Review from Louise W (Granddaughter of Resident) published on 5 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my Nan regularly and am always warmly welcomed and kept up to date with any changes in my Nan’s condition or in her general health/personality. My Nan always looks cared for, she responds very warmly to the staff as they interact with both of us during my visit. I always feel completely confident
in the way all staff members look after my Nan. She is always well dressed and clean and is genuinely looked after to the highest of standards in every way. My Nan has specialist requirements in her care and they are very supportive and understanding in caring for her. I can not recommend this home enough.
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Review from Denyse C (Daughter of Resident) published on 3 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moulsham Home is a small very friendly, care home. The atmosphere when you walk in is one of a family home, not an institution. Food is home cooked and plentiful, fruits, sweets and crisps are available in bowls throughout the day. The staff are exceptionally caring and patient. Residents individual
needs are met with such kindness and in a very timely fashion. The staff know each of the residents and what they like and dislike. Visitors are welcomed and we were offered a hot or cold drink on every visit we made. My Dad received exceptional care and kindness here and we are so grateful the Moulsham Home team for that. We are also grateful that care could be provided so quickly in an emergency situation. I really couldn’t have left my Dad anywhere if I wasn’t 100% comfortable that he would be properly looked after and cared for and at Moulsham Home, he was.
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Review from Timothy P (Son of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad is very well cared for.
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Review from Janine P (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent, whether it be staff, care, food, cleanliness, activities etc. The residents are so well looked after - the staff especially are brilliant. I go 4 times a week so I am able to see lots of activities going on. The food is amazing, all home cooked. The bedrooms are clean and
have nice furniture and furnishings.


It gives us peace of mind that my mother is so well cared for and is safe.


Well done to all who work at this home.

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Review from Sadie Irene T (Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived in this care home for about three years now and have seen all my family out and I must say I have never felt lonely or unhappy. I truly feel loved and cared for, it all feels like family.
If my mum and dad are looking down, I know they will be very happy that I have landed into a lovely
place like this.
I have been blessed. Thank you and I thank God.
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Review from Valerie H (Resident) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for one year. I find the care to be very good and I feel safe at night and day. The medical care is good. The food is more than adequate. The bedroom and en suite are comfortable. I would recommend it.
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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Moulsham Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Moulsham Home is calculated as follows: ( (187 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 228 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moulsham Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

6 Bed Vacancies

Posted: 01 Sep 2025

single en suite rooms in newly built extension

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

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