Waters View Residential Home

85 Harwich Road, Little Oakley, Dovercourt, Harwich CO12 5JA
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9.7 45 Reviews
  • Waters View Residential Home, Harwich
Waters View Residential Home, in Harwich, is a family-run, comfortable residential home that welcomes long-term needs, temporary respite and day care. Care workers, many of whom have been at Waters View for a number of years and either hold or are working towards NVQs, build up strong relationships with residents in order to make sure their personal needs and preferences are understood. Waters View was purchased by a local family in 2019 and are they working to uphold the long-established reputation of the previous proprietors.

At Waters View there is always a focus on being a home-like environment. This vision is helped by the home being a lovingly converted private house, with rural surroundings and secure gardens. All rooms are en-suite and individually decorated to ensure that "home from home" feeling.

Assisted care and bathing, nutritious meals and strong links with medical services ensures your loved one the best holistic care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 15 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1131 – £1325
  • Self-Funded Residential Dementia Care: £1165 – £1177
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1350

We may accept social services funding. This is assessed on a case by case basis, please get in touch.

These prices are only a guideline, please contact Waters View Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Claire Bird

Person in charge

  • Claire Bird (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • We can take private or social service referrals. We will carry out a pre admission assessment to ensure that we can offer any prospective Resident the high level of individual care they need and deserve. We can also take emergency placements. Please call us to discuss the admisisons procedure.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors warmly welcomed, general visiting times are from 10am - 7pm.

Parking

  • Spaces immediately to the front of the Home for visiting families, friends and healthcare professionals.

Waters View Residential Home Reviews (45)

9.7

Waters View Residential Home has a Review Score of 9.7 (9.681) out of 10, based on 9 reviews in the last 2 years.
Over all time Waters View Residential Home has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Waters View Residential Home
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Total of 45, showing 1-20
Review from Lynn C (Niece of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
To all the wonderful staff at Watersview Care Home.
We just wanted to take a moment to express our heartfelt gratitude for the exceptional care and compassion you contine to show my aunt.
From the moment she arrived , we've felt reassured knowing she's in such capable and caring hands .The kindness,
patience and dignity you show evewry day- not only to my aunt but all the residents- does not go unnoticed. Its clear that this is not just a job for you, but a true vocation, and we are incredibly thankful.
She often speaks of the friendly faces and gentle support she receives, and it brings great comfort to us as a family to see her so well looked after and at ease.Whether its the cheerful conversations, the thoughtful touches, or the prompt attention to her needs, we appreciate it all deeply.
With warmest thanks.
Lynn and Ashley (Chris)
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Review from Craig C (Son of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is just what mum needed, cosy, comfy and relaxed but with very attentive caring staff. All the staff treat with such respect but also as though mum was their own relative. The food is amazing ... and now they have a mini bus mum is able to go out on trips which is so good for her. Last week
she went out for fish & chips and ice cream, and she loved it... I never seen mum smile so much or be so happy. Waters View is everything needs.
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Review from Terry F (Son of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault Waters View! Staff are so caring and Mum loves being there. Everyone really approachable and if any problems are raised, soon sorted! Being a smaller home makes it more personal. We love the 'homely' atmosphere, even having the dogs makes a difference.
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Review from K M (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved here just over a year ago, the most striking difference from other care packages we have used is that the staff and management actually care. Mum is always well looked after and staff actively engage with the residents in a fun and light hearted atmosphere. I can not recommend highly enough.
Reply from Ellie Steel, Director at Waters View Residential Home

Thank you ever so much for your review - we greatly appreciate your feedback. And thank you for trusting us with your Mum's care. It is our pleasure to provide the service that she needs.

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Review from Paul H (Son of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always friendly and helpful. The care home is clean and tidy. We are always kept up to date with any important information.
Excellent all round. My mother is very happy with the services provided.
Reply from Ellie Steel, Director at Waters View Residential Home

Thank you so much for your feedback. It really is so helpful. We are very pleased your Mother is happy with us, thank you for trusting us with her care.

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Review from Vivien B (Wife of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are amazing. Residents clean well dressed and well fed with home cooked food. Owners go above and beyond to sort out any problems . Home is situated near the coast , very near the medical centre.
Reply from Ellie Steel, Director at Waters View Residential Home

Thank you ever so much for taking the time to give us your feedback, gratefully received!

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Review from Tina K (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is receiving the best care. He is always clean, smart and well-fed. The carers really do care and are so kind not just to my dad but his family too. I am so glad that we chose this home for our dad.
Reply from Ellie Steel, Director at Waters View Residential Home

Thank you ever so much - we really appreciate your review and kind words.

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Review from Andy C (Son of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Waters View for a year now and I honestly cannot believe how lucky we have been to have found such a wonderful place. Mum is settled and the staff and Management go over and above for all Residents in their care. We would find it very hard to find anywhere with this quality of care for
Mum to stay.
Reply from Ellie Steel, Director at Waters View Residential Home

Thank you ever so much - we're very grateful for your review.

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Review from Jan F (Daughter of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Waters View for several years now. We used three other homes for respite care when we went on holiday and I was unhappy with all of them. Mum said they did not feel homely. I am an OT and have managed complex care packages for children with additional needs as well as done some
inspection work in my Occupational Therapy capacity for the CQC so I am aware of what to look for in a care home.


From the start Waters View had a homely family atmosphere. The team provide exemplary care and we are confident mum is safe and well looked after. We are on a journey with no happy endings as mum has Lewy Body Dementia, recently I have walked out of a couple of visits straight into the care of the team as mums mental state can be distressing to watch, the support they offer us is invaluable.
Residential care is a positive option with companionship and love that is much harder to create with a care package going into the family home. We have found all of this at Waters View.

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Review from S M (Daughter-in-law of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Waters View are very caring and attentive. Nothing is too much trouble. They do all they can to assist my mother-in-law and encourage and motivate her. She is treated as a member of the family and I feel confident she is being well cared for.
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Review from Geoffrey C (Son of Resident) published on 20 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my Mother who has Vascular Dementia has been in Waters View Residential Home I have nothing but good to say about her Care. Excellent care, hygiene service and feedback on Mums current health. The staff are always there to help and advise us on how Mum is doing.
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Review from Sarah M (Daughter-in-law of Resident) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law only spent a few months at Waters View care home, her end-of-life care was kind, compassionate and always with dignity and respect. At times when she was unable to make decisions for herself the care team engaged with the family, sought advice, and made those important decisions keeping
my mother-in-law at the heart of the care provided.
The manager and her team not only cared for my mother-in-law but the genuine support and kindness to the family was above and beyond! The support network provided from all the staff was exactly what we needed to be able to get through the challenges that dementia delivered. To my father-in-law Waters View became an extended family, and he is eternally grateful to the manager and staff for their thoughtfulness and assistance that was available any time of the day or night.
We are all thankful for the amazing standard of care delivered and the warm and welcoming environment that made such a difference during difficult times.
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Review from Sally G (Daughter of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had Alzheimer's and lived at Waters View for the last 18 months of her life and wow did she have fun and laughter. All the staff are caring, happy and very knowledgeable, they could not have cared for Mum any more than they did, also for all the family as well. We personally liked that it is a small
family-run home, knowing all the staff by name. Everyone knew what Mum liked and disliked, so for her, she had an extended family.
It's hard for the family to put a loved one into a home, but on seeing Mum's face happy, smiling and hearing laughter we would recommend Waters View to anyone.
Huge thank you.
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Review from G S (Nephew of Resident) published on 26 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I found the care to be of the highest standard, the team genuinely care about the wellbeing of each resident and there is a strong homely feel. My Aunt regularly requested food and drinks throughout the day and night and was provided for at all times of the day without complaint. We chose
Waters View Residential Home as it does not have that institutional feel that a lot of care homes have and it always smells like fresh cooking/baking, rather than anything undesirable.
Reply from Ellie Bird, Director at Waters View Residential Home

Thank you for your review and for choosing Waters View for the care of your relative. I will pass on your kind words to the team!

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Review from J U (Relative of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A relative of mine came for a short stay in March 2022 and wow what can I say about this care home! All the staff and management are so caring and have such a kind nature when it comes to the residents. They always put the residents' needs first and for all the outstanding care that they provide, it
is so lovely to see how much the staff treat the residents like their own family. The home has such a homely feel and the home-cooked food always smells amazing. The team have worked so hard in caring for my relative and others around the home and I wouldn't hesitate in recommending Waters View Residential Home to others!
Reply from Ellie Bird, Director at Waters View Residential Home

Thank you ever so much. It was a pleasure to care for your relative, he was a real character and is greatly missed. Please stay in touch!

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Review from Teresa I (Granddaughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was a resident at Waters View for the last 15 months until she passed away in April. I can’t praise the manager and her team enough for the outstanding care that they provided. They genuinely do care for every resident and their families. Nothing was ever too much trouble. The home has a very
homely feel and I know Nan enjoyed the home-cooked food. I wouldn’t hesitate in highly recommending Waters View.
Reply from Ellie Bird, Director at Waters View Residential Home

Hello Teresa, thank you ever so much for your kind words. It was the greatest honour to look after your nan. She became like a nanny to all of the team! Greatly missed. Hoping you are well and thinking of you all. Warmest regards.

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Review from Sandie M (Daughter of Resident) published on 28 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
As a retired care home owner and manager, I can honestly say with my hand on my heart that the care my father received from Waters View was brilliant and individual to his care needs. The manager and her team work so hard to achieve the care they give, especially through very difficult circumstances,
which are affecting all of our lives at present. I am so grateful for the care they gave my dad and the way they dealt with other services along the way. Thank you all.
Reply from Ellie Bird, Director at Waters View Residential Home

It was a pleasure to look after your father. I'm glad we were able to help at such a difficult time for you all. We wish you and the family all the best.

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Review from Maureen H (Daughter of Resident) published on 28 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Waters View for nearly a year, and the staff have been very kind and helpful. It took her a little while to accept why she was there, but now she views it like home and is happy. It is small, and as it is family run, it has a personal feel.
Reply from Ellie Bird, Director at Waters View Residential Home

Thank you very much for the kind words. We are so happy that Mum settled with us, and we love our little Oopsa-Diddie to pieces!

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Review from Louise S (Granddaughter of Resident) published on 28 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather is in his 98th year. He has full mental capacity but somewhat limited mobility. He has not only enjoyed but thrived in the family atmosphere provided by the manager and all the wonderful staff at Waters View. He has been there for many years now, and I truly believe he would not be alive
today if it wasn't for all at Waters View. Like many, he had no choice other than to be assisted in his everyday life. Waters View has provided this opportunity for him. He is happy and safe. The home provides for all his needs, and nothing is too much for the staff. You can leave your loved ones here knowing they are treated with the kindness and dignity they all deserve.
The home provides wonderful home-cooked meals and is always ready to accommodate my varied visiting needs. The recent pandemic was dealt with to the highest Government standards, and I was informed with every new change. There is not a moment over these many years that I have ever worried for his welfare.
Reply from Ellie Bird, Director at Waters View Residential Home

Thank you so much for your lovely comments. It is an honour to look after that wonderful man, as you know. He is a treasure to Waters View!

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Review from Tracey G (Daughter of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After both my parents being discharged from hospital with covid, I needed somewhere for them to recover. The care they received at Waters View was excellent, all staff very friendly and efficient, great home-cooked food and the rooms clean and comfortable. All staff followed the guidelines, with regards
to covid, at all times. Staff kept me updated as I was unable to visit and I was happy that my parents were being well cared for. Thank you all.
Reply from Ellie Bird, Director at Waters View Residential Home

Thank you for the lovely words. Glad we were able to help. We would like to wish you all the best of luck in the future.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Waters View Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for Waters View Residential Home is calculated as follows: ( (85 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 105 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Waters View Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Claire

Claire Bird

Job Title: Registered Manager / Owner Joined: 2019

Mrs Claire Bird is our registered manager but it also part of the family that owns Waters View Residential Home.
Claire has nearly 20 years of experience in all different aspects of the care sector.

Ellie

Ellie Steel

Job Title: Deputy Manager Joined: 2019

Ellie Bird is the Daughter of our Registered Manager, Claire.
Claire and Ellie run Waters View together.


Ellie graduated with honours from the University of Essex with a Bachelor's in Law.


Ellie joined the administration team of Waters View after graduation and is currently working on her Level 5 Management and Leadership in Adult Social Care.

Paul

Paul Bird

Job Title: Maintenance Man / Chef Joined: 2019

Paul Bird is a general helping hand around the Care Home, whether it be maintenance, gardening, cooking or providing an exceptional cup of team.
Paul and Claire have been happily married for over 20 years and invested in Waters View in 2019 as a joint family venture.

Frequently Asked Questions about Waters View Residential Home

What types of Care is Waters View Residential Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waters View Residential Home have?

There are 13 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Waters View Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waters View Residential Home to the centre of Harwich?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waters View Residential Home to verify any information. View our terms and conditions. Waters View Residential Home has an Enhanced Service - more info.