Waters View Residential Home

My mother in law has been a resident for over 5 years.
She has always been and continues to be cared for in a safe, dignified, respectful and individual way.
Her care is discussed with the family and we have a large input and are always updated and consulted by the management team.
The carers are always welcoming to us and treat the residents with love and patience.
The home feels and looks like a home, not an institution.
Whilst visits to mother-in-law due to her condition can be stressful, the home makes them as easy as possible and we know she has excellent care.

A very good experience as a visitor. All the staff are friendly, courteous and polite. Waters View Residential Home is very clean and tidy. I would recommend it.

I have only been here for about 4 - 5 weeks after having a bad fall and now unable to walk without a frame, also serious heart and kidney condition.
The family would not allow me to go home alone.
The council gave them two addresses of care homes.
When visited them were not impressed.
A local friend gave them this address which they immediately located and were very impressed with it and very happy for me to come here.
The location and home is very attractive and clean.
At first, I just wanted to go home, but after being here a couple of weeks I changed my mind.
The care ladies work 12 hours a day and very hard - day and night.
They are all so kind and helpful, will do anything for us, no complaints, only love and help.
The cooks are great, very good meals and lots of drinks all day.
The staff are absolutely first class.

I am extremely happy with the care of my father. Also, I am happy with the answers I got about my concerns of my father's wellbeing. The staff treated me with the utmost respect. Waters View is a wonderful facility. I know my father is in good hands.

My father in law went in for respite after a long stay in hospital, he was looked after so well, with so much care and attention he is now well enough to go home at 91. Lots of thanks to all the staff, wouldn't hesitate to recommend.

My mother has been a resident of Waters View for over six years and has consistently been treated with great care and dignity. Many of the staff have been there for a number of years and that stability is an enormous strength of the home. They are very warm and friendly to residents and visitors alike. The environment is homely and comfortable and I have observed how staff give individual attention to residents.
Although my mother is not well enough to participate in activities, I am aware of the events arranged for residents. Special times such as Easter, Christmas and Mothers' Day are always marked and friends and family are encouraged to participate. It is always easy to discuss my mother's care with staff and I feel confident that my mother's needs are met and that she is comfortable and safe.

My Mother has been at Waters View for a number of years and what continues to impress me is the patient, calm, kind and professional care she receives from the management and staff. Being a small home they have a small and constant team which is really reassuring for my Mother and us as her family. She is treated as an individual and with respect which is becoming increasingly important as sadly time sees her needs increasing. We are also kept updated on all matters relating to her and feel that we are an active and valued part of the planning for her care. The cheery hello and caring atmosphere whenever we visit makes our time at the home as enjoyable as it can be at times when things can be upsetting as sadly dementia can result in.

I was very pleased with the way my friend was looked after. Staff very friendly. The food was excellent. Been in today to see another friend and he is still very well looked after and he was very happy with the food.

A well run home, the assistant manager and staff are always welcoming and professional. A clean and well run home. Compared to some, I would have no hesitation settling a loved one in this homely care home. The assistant manager knows all residents well and is polite and professional at all times, from what I have seen, the residents are and as they should be a priority. A lovely home.

Mum has been in Waters View since beginning of March 2016 and is very well looked after. She mostly stays in her room, but whenever the staff are called to her they treat her with utmost respect and care and have all become quite fond of her, and that is more important to me than anything. I know she is safe and now she is settled in, I don't feel I have to visit every day like I did in the beginning, which takes some of the pressure of me and my husband.
However, I will not score everything as excellent as I feel that the decor is dated and tired in the home, and there is sometimes an unpleasant aroma - which obviously cannot be helped and I know the staff do their best to clean carpets etc over night - and I accept that my Mum's room is difficult to clean well when she is in her chair all the time. I have said value for money is satisfactory but that is a statement against all care homes not this one specifically because they are all very expensive.

Mum's first home had a lot of problems with CQC. Mum had to have a safe guard as hygiene wasn't done. In September 2015 we finally got mum into Waters View. Mum settled quickly. She has dementia and finds changes hard. We had to visit every day at old place. Now she is happy and settled. The staff always very helpful and treat mum with dignity. Nothing is ever to much trouble. She has her hair done every Monday and looks well and healthy again. She looks like my old mum again. We were asked if we would like to have Xmas lunch there. The outings are fun and all clients love going on them. For the first time I can miss a day and not worry about mum as I know all her needs and support are giving to her.

Mum is well looked after. The room is not very satisfactory. She has a chest of drawers with is broken. This has been in this state for over 6 months. The floor the last two times I have been there is not clean. My mum would never live like that.
Care for mum is very good, and the staff are very friendly and helpful.

The staff are extremely caring and look after the residents with compassion. The atmosphere is homely and my Aunt has confirmed to me how happy she is living att Watersview. The home is always immaculate, and welcoming to visitors. I would recommend.

I am always impressed with the kindest of the staff at Waters View. They are patient, friendly and considerate. We are always offered a cuppa. They keep everything clean and tidy and it is very homely. The food prepared on site is always fresh, tasty and healthy. The residents seems to enjoy the traditional, home cooked meals. The soft furnishings are traditional but homely so the bedrooms do not feel clinical.
My impression is that the care provided is ideal for fragile, gentle residents in need of care and companionship. They can feel calm and safe at Waters View.

My wife's grandmother unfortunately had a shorter stay than expected as she passed away in her sleep aged 97 years old on August 13th 2015. Having had a three month wait to get a room at Waters View because it is so well run and staff with so much care and understanding of the aged. Therefore her stay was brief, I had knowledge of Waters View as an ex neighbour resided there for four years previously. My family visited my ex neighbour regularly everyone is treated with respect, the food is all home cooked even the cakes and biscuits. Its both clean and tidy and everyone smiles.