Waters View Residential Home

85 Harwich Road, Little Oakley, Dovercourt, Harwich CO12 5JA
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9.5 45 Reviews
  • Waters View Residential Home, Harwich
Waters View Residential Care Home provides high-quality, person-centred care within a warm, welcoming, and homely environment. The home is committed to supporting each resident to live a fulfilling and dignified life, while receiving the care and attention they need.

Set in a small and attractive location, Waters View offers a safe and comfortable setting for older adults requiring residential care, including individuals living with dementia or mobility challenges. The home has been thoughtfully designed to combine comfort with practicality, helping residents feel relaxed, secure, and at home.

The experienced and compassionate care team delivers tailored support that respects each resident’s personal preferences, routines, and life history. Strong relationships are built with residents and their families to ensure care meets physical, emotional, and social needs.

Daily life at Waters View focuses on enhancing wellbeing and quality of life. A varied programme of activities is provided to encourage engagement, stimulate the mind, and promote independence. Residents are supported to enjoy hobbies, social interaction, and meaningful experiences at their own pace.

Fresh, nutritious meals are prepared daily, with menus designed to accommodate individual dietary requirements and preferences. Mealtimes provide an opportunity for residents to socialise and enjoy a sense of community.

Waters View Residential Care Home maintains high standards of care, safety, and professionalism, offering reassurance and peace of mind to residents and their loved ones.

Visitors are warmly welcomed, and prospective residents and families are encouraged to experience the friendly atmosphere and dedicated care that make Waters View a comfortable and supportive place to live.
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Care Provided by Waters View Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 15 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1198 – £1405
  • Self-Funded Residential Dementia Care: £1235 – £1405
  • RESPITE Self-Funded Residential Care: £1350 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1450

We may accept social services funding. This is assessed on a case by case basis, please get in touch.

The price(s) shown are provided by the care home. Contact Waters View Residential Home for full pricing details and T&Cs.

Contact Waters View Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Waters View Residential Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Waters View Residential Care Home Ltd
  • Privately Owned

Person in Charge

  • Ellie Steel (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors warmly welcomed, general visiting times are from 10am - 7pm.

Parking

  • Spaces immediately to the front of the Home for visiting families, friends and healthcare professionals.

Waters View Residential Home Reviews (45)

9.5

Waters View Residential Home has a Review Score of 9.5 (9.467) out of 10, based on 8 reviews in the last 2 years.
Over all time Waters View Residential Home has 45 reviews.

Overall Experience
  • 37
  • 8
  • 0
  • 0
  • 0
Date Published
  • 45
  • 0
  • 3
  • 8
  • 37
Reviewer Connection to Waters View Residential Home
  • 15
  • 8
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from Michelle H (Daughter of Resident) published on 4 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's first home had a lot of problems with CQC. Mum had to have a safe guard as hygiene wasn't done. In September 2015 we finally got mum into Waters View. Mum settled quickly. She has dementia and finds changes hard. We had to visit every day at old place. Now she is happy and settled. The staff always
very helpful and treat mum with dignity. Nothing is ever to much trouble. She has her hair done every Monday and looks well and healthy again. She looks like my old mum again. We were asked if we would like to have Xmas lunch there. The outings are fun and all clients love going on them. For the first time I can miss a day and not worry about mum as I know all her needs and support are giving to her.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from Della B (Daughter of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well looked after. The room is not very satisfactory. She has a chest of drawers with is broken. This has been in this state for over 6 months. The floor the last two times I have been there is not clean. My mum would never live like that.
Care for mum is very good, and the staff are very friendly
and helpful.
Reply from C Bradshaw, Owner at Waters View Residential HomeIt is pleasing to see Della's mainly positive remarks about the care her Mother receives and has received with us for a number of years. With regard to the cleanliness of the bedroom we take pride is providing a homely atmosphere part of which is carpets in the bedrooms which can prove at times difficult to maintain/clean but we think them far homelier than linos or other similar floor coverings (these are easier to clean but we do not think they give a homely feel in the bedrooms and communal areas). We have a check list for the rooms which include cleanliness and now we are aware of this concern will speak to Della to try and see what dates the room was not clean and ensure this does not occur again. With regard to the drawers these have been replaced (prior to this review being received by us) and we did speak to Della when she raised the concern about 3 weeks ago with us saying we would try to mend or if not able to order a new set - the handy man tried another mend (they have had his attention on a previous occasion) but advised that a new set of drawers would be best and thus they were ordered. We have also asked that if possible the family sort through the drawers as they are for really designed for clothes but currently have quite a few books and magazines stored which make the drawers quite weighty leading to problems with the drawer runners (the problems in the past). We will speak to Della to provide this feedback to her in person and ensure that the action we have taken meets her concerns.
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Review from Sue W (Niece of Resident) published on 14 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are extremely caring and look after the residents with compassion. The atmosphere is homely and my Aunt has confirmed to me how happy she is living att Watersview. The home is always immaculate, and welcoming to visitors. I would recommend.
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Review from Sarah L (Granddaughter of Resident) published on 14 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am always impressed with the kindest of the staff at Waters View. They are patient, friendly and considerate. We are always offered a cuppa. They keep everything clean and tidy and it is very homely. The food prepared on site is always fresh, tasty and healthy. The residents seems to enjoy the traditional,
home cooked meals. The soft furnishings are traditional but homely so the bedrooms do not feel clinical.
My impression is that the care provided is ideal for fragile, gentle residents in need of care and companionship. They can feel calm and safe at Waters View.
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Review from Brian W (Relative of Resident) published on 23 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife's grandmother unfortunately had a shorter stay than expected as she passed away in her sleep aged 97 years old on August 13th 2015. Having had a three month wait to get a room at Waters View because it is so well run and staff with so much care and understanding of the aged. Therefore her stay
was brief, I had knowledge of Waters View as an ex neighbour resided there for four years previously. My family visited my ex neighbour regularly everyone is treated with respect, the food is all home cooked even the cakes and biscuits. Its both clean and tidy and everyone smiles.
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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Waters View Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Waters View Residential Home is calculated as follows: ( (77 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 93 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.65 Points relating to the number of positive Reviews for Waters View Residential Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 04 May 2026

1 En-Suite Bedroom

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Awards / Recognitions (1)

Meet the Team (3)

Ellie

Ellie Steel

Job Title: Registered Manager Joined: 2019

Ellie is a Director of Waters View Residential Care Home, working alongside co-director Claire Bird. In addition to this role, Ellie serves as the Registered Manager, overseeing the day-to-day operations of the home and ensuring the delivery of high-quality, person-centred care.


With a strong commitment to continuous improvement and leadership within the care sector, Ellie is currently undertaking a Master’s degree in Health and Social Care Leadership. This advanced study supports the ongoing development of skills and knowledge to maintain high standards of care, governance, and service delivery.


Ellie is dedicated to creating a supportive, compassionate environment for residents, their families, and the staff team, with a clear focus on dignity, respect, and individual well-being.

Claire

Claire Bird

Job Title: Director Joined: 2019

Claire Bird is a Director of Waters View Residential Care Home and a highly experienced former Registered Manager. Having dedicated many years to working within the care sector, Claire brings a wealth of knowledge, leadership, and practical expertise to the home.


During her time as Registered Manager, Claire was responsible for overseeing all aspects of care delivery, ensuring high standards were consistently maintained and that residents received compassionate, person-centred support. Her experience has helped shape the values and culture of Waters View, with a strong emphasis on dignity, respect, and quality of life.


Now retired from her role as Registered Manager, Claire continues to play an active part as Director, offering guidance and support to the management team. Her longstanding commitment to excellence in care remains central to the ongoing development and success of the home.

Steven

Steven Lingley

Job Title: Deputy Manager Joined: 2024

Steve is the Deputy Manager at Waters View Residential Care Home. He joined the team in 2024 as Night Senior and was promoted to Deputy Manager in January 2025, reflecting his experience, leadership, and commitment to high-quality care.


With an extensive career spanning over 35 years in the care sector, Steve brings a wealth of knowledge and expertise to his role. His previous experience includes working as a Registered Manager, where he was responsible for overseeing care services and maintaining high standards of practice.


In his role as Deputy Manager, Steve supports the day-to-day running of the home, working closely with the Registered Manager and wider team to ensure residents receive safe, compassionate, and person-centred care. His depth of experience and hands-on approach contribute significantly to the positive environment at Waters View.

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