Waters View Residential Home

85 Harwich Road, Little Oakley, Dovercourt, Harwich CO12 5JA
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9.5 41 Reviews
  • Waters View Residential Home, Harwich
Waters View Residential Home, in Harwich, is a family-run, comfortable residential home that welcomes long-term needs, temporary respite and day care. Care workers, many of whom have been at Waters View for a number of years and either hold or are working towards NVQs, build up strong relationships with residents in order to make sure their personal needs and preferences are understood. Waters View was purchased by a local family in 2019 and are they working to uphold the long-established reputation of the previous proprietors.

At Waters View there is always a focus on being a home-like environment. This vision is helped by the home being a lovingly converted private house, with rural surroundings and secure gardens. All rooms are en-suite and individually decorated to ensure that "home from home" feeling.

Assisted care and bathing, nutritious meals and strong links with medical services ensures your loved one the best holistic care.

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Care Provided by Waters View Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 15 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Claire Bird
  • Person in charge
  • Claire Bird (Registered Manager)
  • Admission Criteria
    • We can take private or social service referrals. We will carry out a pre admission assessment to ensure that we can offer any prospective Resident the high level of individual care they need and deserve. We can also take emergency placements. Please call us to discuss the admisisons procedure.
    • Ages 65+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Waters View Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,131 – £1,325
    • Self-Funded Residential Dementia Care £1,165 – £1,177
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • We may accept social services funding. This is assessed on a case by case basis, please get in touch.
  • (these prices are only a guideline, please contact Waters View Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors warmly welcomed, general visiting times are from 10am - 7pm.


  • Parking

  • Spaces immediately to the front of the Home for visiting families, friends and healthcare professionals.


Waters View Residential Home Reviews (41)

Total of 41, showing 41-41
9.5

Waters View Residential Home has a Review Score of 9.5 (9.541) out of 10, based on 7 reviews in the last 2 years. Over all time Waters View Residential Home has 41 reviews.

Overall Experience

  • 33
  • 8
  • 0
  • 0
  • 0

Date Published

41
4
4
7
34

Review from Brian W (Relative of Resident) published on 23 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's grandmother unfortunately had a shorter stay than expected as she passed away in her sleep aged 97 years old on August 13th 2015. Having had a three month wait to get a room at Waters View because it is so well run and staff with so much care and understanding of the aged. Therefore her stay
was brief, I had knowledge of Waters View as an ex neighbour resided there for four years previously. My family visited my ex neighbour regularly everyone is treated with respect, the food is all home cooked even the cakes and biscuits. Its both clean and tidy and everyone smiles.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.541)

Overview of Review Score

The Review Score of 9.5 (9.541) out of 10 for Waters View Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Waters View Residential Home is calculated as follows: ( (72 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 82 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Waters View Residential Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Apr 2025

1 downstairs room available


Awards / Recognitions (1)

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Meet the Team (3)

Claire

Claire Bird

Job Title: Registered Manager / Owner

Joined: 2019

Mrs Claire Bird is our registered manager but it also part of the family that owns Waters View Residential Home.
Claire has nearly 20 years of experience in all different aspects of the care sector.


Ellie

Ellie Steel

Job Title: Deputy Manager

Joined: 2019

Ellie Bird is the Daughter of our Registered Manager, Claire.
Claire and Ellie run Waters View together.


Ellie graduated with honours from the University of Essex with a Bachelor's in Law.


Ellie joined the administration team of Waters View after graduation and is currently working on her Level 5 Management and Leadership in Adult Social Care.


Paul

Paul Bird

Job Title: Maintenance Man / Chef

Joined: 2019

Paul Bird is a general helping hand around the Care Home, whether it be maintenance, gardening, cooking or providing an exceptional cup of team.
Paul and Claire have been happily married for over 20 years and invested in Waters View in 2019 as a joint family venture.