Waters View Residential Home

85 Harwich Road, Little Oakley, Dovercourt, Harwich CO12 5JA
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9.7 45 Reviews
  • Waters View Residential Home, Harwich
Waters View Residential Home, in Harwich, is a family-run, comfortable residential home that welcomes long-term needs, temporary respite and day care. Care workers, many of whom have been at Waters View for a number of years and either hold or are working towards NVQs, build up strong relationships with residents in order to make sure their personal needs and preferences are understood. Waters View was purchased by a local family in 2019 and are they working to uphold the long-established reputation of the previous proprietors.

At Waters View there is always a focus on being a home-like environment. This vision is helped by the home being a lovingly converted private house, with rural surroundings and secure gardens. All rooms are en-suite and individually decorated to ensure that "home from home" feeling.

Assisted care and bathing, nutritious meals and strong links with medical services ensures your loved one the best holistic care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 15 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1131 – £1325
  • Self-Funded Residential Dementia Care: £1165 – £1177
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1350

We may accept social services funding. This is assessed on a case by case basis, please get in touch.

These prices are only a guideline, please contact Waters View Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Claire Bird

Person in charge

  • Claire Bird (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • We can take private or social service referrals. We will carry out a pre admission assessment to ensure that we can offer any prospective Resident the high level of individual care they need and deserve. We can also take emergency placements. Please call us to discuss the admisisons procedure.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors warmly welcomed, general visiting times are from 10am - 7pm.

Parking

  • Spaces immediately to the front of the Home for visiting families, friends and healthcare professionals.

Waters View Residential Home Reviews (45)

Total of 45, showing 21-40
9.7

Waters View Residential Home has a Review Score of 9.7 (9.681) out of 10, based on 9 reviews in the last 2 years. Over all time Waters View Residential Home has 45 reviews.

Overall Experience

  • 37
  • 8
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Date Published

45
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Review from Nick H (Son of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum lived at Waters View for 6 years after breaking her hip and being unable to live independently. Under two different owners, the home was very well suited for Mum. Individual care and attention in a smaller family-style care home.
The newer team at Waters View are caring, responsive and well-led
by management. Mum was very well looked after in her final years here and it was very reassuring for Mum’s family.

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Review from Catherine B (Daughter-in-law of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home where my Mother in Law was very well looked after. The manager and her team go above and beyond to ensure the residents are treated like family and that their physical and emotional needs are met. The bedrooms, food, care plans all meant that my Mother in Law would refer to it as
her hotel and never as an institution. When you walk in you are greeted with a smile, you know all the small team of carers and they know the residents and you feel like it is one big extended family. This small individually focused home was invaluable to our family.

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you so much for your lovely review! We hope you are well.

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Review from Anna C (Daughter of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident in the home for around 6-months, I visited in February (I live abroad) and was there for up to 8-hours a day, daily for 10-days.
In the time I was there, I found the staff to be really caring, looking after my mum very well and with good humour too.
My mum absolutely loved the
food, and, believe me, I could see why especially the cakes and desserts with an honourable mention to the cooked breakfasts.
I believe, along with very regular family visits, which were encouraged, the care she received extended her life and certainly made her last months happy and gave the rest of us peace of mind, that she was in a safe and caring environment.
The staff, could not be faulted and I would have no hesitation in recommending this home to anyone looking for somewhere safe for their loved ones to stay.

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you for your very kind words. We hope you are all well at this difficult time! Your loved one was so dear to us, and it has been so strange not having the family in visiting too.

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Review from Kirsty M (Granddaughter of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna is currently at Waters View, and I can't fault the care she is receiving. All the staff are so friendly and helpful, and nothing is to much trouble for them. I would highly recommend this care home for respite and long term care!

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you so much for your support; it is our pleasure, and your loved one is such a great character and a big part of the Home!

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Review from Marilyn H (Wife of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Waters View has many wonderful, attentive staff and looked after my husband very well, considering he was hard work. That being the reason he was there as I couldn't cope with him with Parkinson's and dementia.

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you for your review; we miss your loved one, and we wish we had more time with him in our time at Waters View.

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Review from S W (Friend of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home! The staff are always so friendly, always offer you a cup of tea! They update you on everything that concerns your loved one and have even been and got slippers for them. My loved one is always clean, dinners look lovely, and they ensure that all residents are cared for. It feels
like you are part of a family here. Covid restrictions - have done FaceTime calls and allowed us to ring whenever to ensure our loved one is ok. Have kept us updated if they needed tests or anything. Have always ensured the residents are protected from the virus but made us feel at ease when we could visit by bringing them to the door. We have even received photos.
They care for the residents as if they were one of their own family.

Reply from Ellie Bird, Director at Waters View Residential Home

Thank you so much for your lovely words. It is a pleasure to care for your loved one, and we look forward to having you all back in to visit like normal when it is safe.

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Review from J S (Relative of Resident) assisted by family/friend published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother stayed at Waters View for a week he came back home happy and relaxed in fact the complete opposite to the chappie we left there. He slept well, ate well and was well cared for he said he felt as if he was a part of a family. Although he lives in a care home he has asked if it's possible
for him to move into Waters View. We are looking into this.
We thank the staff of Waters View for their dedication to those that are in their care.

Reply from Catherine Bradshaw, Administrator at Waters View Residential Home

Thank you for your kind comments. We look forward to having your relative back with us later in the year for a short stay and if you could arrange for him to join us permanently we would love it!

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Review from S B (Wife of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management at the facility went above and beyond all that was expected for what was a day case admission.


All were friendly and helpful and made my spouse feel instantly at ease.


I shall have no hesitation in using their services when next needed.

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Review from John N (Son of Resident) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Waters View for just over a year and has settled in extremely well, contrary to expectation as she so desperately wanted to return to her own home following a couple of months in hospital.
During our last visit to her a few days ago, she said that we could rest assured that she
no longer wanted to go home ... "Why would I" she added, "when they all treat me like royalty here!"
She has nothing but praise for the wonderful staff who all, without exception, afford her the dignity and attention she deserves. Nothing is too much trouble for them - and they are clearly a happy team, which makes for a happy atmosphere.
The property is small and cosy, feeling like a private house/home, and so the residents are, to all intents and purposes, members of a "family". We visitors are welcomed warmly, no matter when, and we are even able to have lunch with our loved one. We can leave Waters View, safe in the knowledge that Mum is happy, safe and lovingly looked after.

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Review from Julie S (Daughter of Resident) published on 11 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere at Waters View is that of a home with a family living in it, it does not feel like an institution, which has been perfect for my Father when he was moving from our home to his new home. He has Alzheimer’s and came to Waters View for daycare, initially for 2 days a week. As he liked
coming, he enjoyed the company and settled well, we increased his visits to 4 days a week.


After about 8 months of coming for daycare, in March 2018 my Father moved in as a resident. Because he was familiar and comfortable with Waters View and all the staff, the decision for Dad to become a resident was not a difficult one and the transition has been very smooth.


The staff (without any exceptions) are caring, warm and friendly, they are cheerful, they smile and nothing is too much trouble for them. After I have visited Dad, it makes it easier for me to say goodbye and leave him, knowing that he is well looked after.

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Review from Pauline M (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Waters View Care Home on 12th February 2017 after my sister and I could not facilitate the essential care that he needed.
We have found that the care he receives there is very satisfying and that every aspect of his care is met in a safe friendly and efficient manner.

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Review from P C (Friend of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good experience as a visitor. All the staff are friendly, courteous and polite. Waters View Residential Home is very clean and tidy. I would recommend it.

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Review from Winifred N (Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here for about 4 - 5 weeks after having a bad fall and now unable to walk without a frame, also serious heart and kidney condition.
The family would not allow me to go home alone.
The council gave them two addresses of care homes.
When visited them were not impressed.
A local friend
gave them this address which they immediately located and were very impressed with it and very happy for me to come here.
The location and home is very attractive and clean.
At first, I just wanted to go home, but after being here a couple of weeks I changed my mind.
The care ladies work 12 hours a day and very hard - day and night.
They are all so kind and helpful, will do anything for us, no complaints, only love and help.
The cooks are great, very good meals and lots of drinks all day.
The staff are absolutely first class.

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Review from T A (Father of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care of my father. Also, I am happy with the answers I got about my concerns of my father's wellbeing. The staff treated me with the utmost respect. Waters View is a wonderful facility. I know my father is in good hands.

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Review from Julie C (Daughter of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law went in for respite after a long stay in hospital, he was looked after so well, with so much care and attention he is now well enough to go home at 91. Lots of thanks to all the staff, wouldn't hesitate to recommend.

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Review from Jane L (Daughter of Resident) published on 9 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Waters View for over six years and has consistently been treated with great care and dignity. Many of the staff have been there for a number of years and that stability is an enormous strength of the home. They are very warm and friendly to residents and visitors alike.
The environment is homely and comfortable and I have observed how staff give individual attention to residents.
Although my mother is not well enough to participate in activities, I am aware of the events arranged for residents. Special times such as Easter, Christmas and Mothers' Day are always marked and friends and family are encouraged to participate. It is always easy to discuss my mother's care with staff and I feel confident that my mother's needs are met and that she is comfortable and safe.

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Review from Richard (Son of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Waters View for a number of years and what continues to impress me is the patient, calm, kind and professional care she receives from the management and staff. Being a small home they have a small and constant team which is really reassuring for my Mother and us as her family.
She is treated as an individual and with respect which is becoming increasingly important as sadly time sees her needs increasing. We are also kept updated on all matters relating to her and feel that we are an active and valued part of the planning for her care. The cheery hello and caring atmosphere whenever we visit makes our time at the home as enjoyable as it can be at times when things can be upsetting as sadly dementia can result in.

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Review from Valerie W (Friend of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the way my friend was looked after. Staff very friendly. The food was excellent. Been in today to see another friend and he is still very well looked after and he was very happy with the food.

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Review from Cheryl H (Daughter of Resident) published on 9 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Waters View since beginning of March 2016 and is very well looked after. She mostly stays in her room, but whenever the staff are called to her they treat her with utmost respect and care and have all become quite fond of her, and that is more important to me than anything. I know she
is safe and now she is settled in, I don't feel I have to visit every day like I did in the beginning, which takes some of the pressure of me and my husband.
However, I will not score everything as excellent as I feel that the decor is dated and tired in the home, and there is sometimes an unpleasant aroma - which obviously cannot be helped and I know the staff do their best to clean carpets etc over night - and I accept that my Mum's room is difficult to clean well when she is in her chair all the time. I have said value for money is satisfactory but that is a statement against all care homes not this one specifically because they are all very expensive.

Reply from C Bradshaw, Co Owner at Waters View Residential Home

We thank Cheryl for her many positive comments and have spoken to her about the comment about aroma. She confirmed to us that it is occasional and in the hallway which has the shared toilet (rooms have their own en - suite facilities) and bathroom off it. We acknowledge that very occasionally there may be a light smell, especially in the hot weather, if the toilet has just been used but also endorse Cheryl's comments about our attention to cleanliness - we try very hard and succeed in the main not to have any unpleasant smells. We deliberately keep the décor and furnishings 'old fashioned' in style to reflect the tastes of our Residents and how they like their rooms to be. and encourage, as Cheryl's Mother has, to add their personal furniture, pictures and ornaments to their rooms.

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Review from Paul L (Regular Volunteer) published on 2 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A well run home, the assistant manager and staff are always welcoming and professional. A clean and well run home. Compared to some, I would have no hesitation settling a loved one in this homely care home. The assistant manager knows all residents well and is polite and professional at all times, from
what I have seen, the residents are and as they should be a priority. A lovely home.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Waters View Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Waters View Residential Home is calculated as follows: ( (85 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 105 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Waters View Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (3)

Claire

Claire Bird

Job Title: Registered Manager / Owner

Joined: 2019

Mrs Claire Bird is our registered manager but it also part of the family that owns Waters View Residential Home.
Claire has nearly 20 years of experience in all different aspects of the care sector.

Ellie

Ellie Steel

Job Title: Deputy Manager

Joined: 2019

Ellie Bird is the Daughter of our Registered Manager, Claire.
Claire and Ellie run Waters View together.


Ellie graduated with honours from the University of Essex with a Bachelor's in Law.


Ellie joined the administration team of Waters View after graduation and is currently working on her Level 5 Management and Leadership in Adult Social Care.

Paul

Paul Bird

Job Title: Maintenance Man / Chef

Joined: 2019

Paul Bird is a general helping hand around the Care Home, whether it be maintenance, gardening, cooking or providing an exceptional cup of team.
Paul and Claire have been happily married for over 20 years and invested in Waters View in 2019 as a joint family venture.

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