Cavell Lodge

There is just one word to describe Cavell Lodge, absolutely faultless and without a doubt, as a qualified nurse, the best of the best I have ever seen. With the luxurious surroundings and every attention to detail plus the incredible attention at all times of every single member of staff/management, it is more like a luxury hotel 5*. I could not recommend it more highly, nor praise the care team more than 'exceptional'.

I have now been in Cavell Lodge for six months. During that time my condition has worsened and the staff have ensured that a care plan has been put in place. I cannot speak highly enough of the manager and team here. Nothing is too much trouble. They have ensured my room is equipped with suitable furniture as needed and that I get all the ongoing assistance required.

Excellent care home. My mum is well looked after by the excellent staff. Any problems are dealt with swiftly and there is good communication. Mum is treated with respect and care and she feels safe.

I cannot praise the care my 98-year-old mother is receiving at Cavell Lodge highly enough. The staff are immensely caring and the home is extremely clean and maintained to a very high standard. In her twilight years, Mum is receiving the five-star care she deserves and which gives her family peace of mind.

We would like to thank all at Cavell Lodge for making our mother's 100th birthday party so memorable. They went the extra mile. A wonderful time was had by all. The staff at Cavell are amazingly caring. Our mother's care is exemplary.

My mum had been a resident for three years and the care has been fantastic, although she has recently passed away. We cannot thank the staff and management of all their support and assistance over the last three years. Mum's dementia was dealt with sympathetically and she was treated as much as a friend, as a resident. The events that were laid on and activities all were to enrich the environment of the residents. Mum had a great time and although she sometimes became nervous, due to her dementia, she always commented how kind the staff were and she was happy to be there. She didn't always know where 'there' was, but the support always made sure she was never left worried. At the worst, we would be contacted straight away and the staff were friendly and responsive to Mum's needs. From the rooms, that were perfect for Mum's needs, to the cleanliness of the home and the suitability of garden facilities, it's just a really nice place. I am happy in the knowledge Mum enjoyed her time there. She passed away June 2023.

Mother has lived here since April 2018 and has been extremely well cared for all this time. The staff are kind and caring and very efficient whilst providing a loving environment. I know that she is safe and cared for at all times.

The dedication, care and love you and the team give to nan (as well as everyone else) is incredible and whilst nan losing her independence was something we hoped would never happen, she really couldn’t be in a better place to keep her safe and well. Without exception, everyone I’ve met at Cavell Lodge has been nothing short of fabulous.

All staff are friendly and caring and the home is kept meticulously clean.

I have been very impressed by the care my mother has received at Cavell Lodge. The staff are pleasant and helpful and I like the atmosphere. I only visit once a month as I live over 350 miles away but I speak to my mother almost daily so I hear about what happens e.g. outings which are arranged - in normal circumstances of course. And other features, whether nail care, painting flower pots, gentle dance, a regular visit and songs from a school class - these are just some examples. All practical issues are dealt with promptly. I am on their mailing list and get regular updates of what is happening, and why they have taken decisions.

The manager and his staff were excellent. My mother was 98 at the beginning and wanted to return home. After two months her almost final words to me said she had decided that she was happy at the home and wanted to stay.

Activities are very inclusive if residents wish to participate but there are also quiet areas for peace and reflection. It is a pleasure to visit Cavell Lodge and the running of the home just gets better and better.

My mother has been a service user since January 2018 and I have to say the care she receives is first class . The staff are compassionate and dedicated, led by a fantastic senior team. The manager's attention to detail in the running of Cavell Lodge is exceptional and as a family, we couldn’t be happier with the level of care my mum receives. Every day there are activities for the residents to enjoy, from pot painting and plant potting to singing and film mornings. she also enjoys having a manicure and having her hair done once a week. The activity coordinator is passionate and engaging and makes the sessions fun and interesting, there is always something going on at Cavell Lodge. I know my mum is really looking forward to the royal wedding in May as she is getting involved in the organisation of a garden party to celebrate. I highly recommend Cavell Lodge and I feel safe in the knowledge that my mum is getting the very best care available. Thank you to all the team involved in her care.

My nan has been a resident of Cavell Lodge since early 2017. I find all the staff to be most attentive, kind and caring towards all the residents. I have to particularly highlight that since the new manager took over the difference has been incredible. He works tirelessly to improve the quality of staff and care and he has done a tremendous job, thank you.

Our mother's physical and mental health has improved enormously since living at Cavell, which is as a direct result of the consistent professional standard of care provided by ALL levels of staff at Cavell Lodge. On every random visit, we see our lovely Mother being treated respectfully, as an individual and with GENUINE affection, which we feel has been key to the improvement we see in her physical well-being, her self-esteem and confidence. It is an enormous comfort to the family that she is being given the best possible chance to live as happily as possible at this difficult stage of her life. We know her needs will change over time and have confidence that the care provided will keep pace with her changing needs. Our Mother has settled in very quickly to living at Cavell Lodge.

My mum has been in the nursing home for nearly two years. Overall they have done a lot to help my mum come to terms with the changes in her life. She will be 92 in February, I myself and family do everything we can to help her with the long days. The care staff are lovely and do their best for everybody. I am so lucky to have my mum at Carvel Nursing Home. It's never easy when your mum can never do anything for herself, she still has a brain and can communicate and is a very strong person. Thank you to you all for the care you give - a job I could not do.

Our mum came to Cavell Lodge in February 2016. Sadly mum wasn't there very long, but the care and support they gave our mum and the family was excellent - nothing was too much trouble. We could visit anytime.

My Aunt has been resident at Cavell Lodge for 18 months. Needing to find accommodation at short notice, I believe we were lucky to find a vacancy here. The lodge is purpose built and bright and has a more hotel-like feel than some other homes I have visited in the area. The staff are friendly, and there is always a good atmosphere. My Aunt has been in good health since moving in, having been hospitalised on three occasions immediately beforehand. We have had no issues - my Aunt eats better than she would do at home, has more company than she would get at home, and is supported in those day to day activities that she could no longer manage at home. Care is expensive, but I do feel that my Aunt gets value for money at Cavell Lodge. None of us wants to go into care, but when infirmity demands that level of support, there is no choice. The choice is where we go, and I am very content with Cavell Lodge.