






An independent Care Home located in Westcliff-on-Sea.
Westcliff Lodge has been providing Health and Social Care support for Elderly people since 1987.
Westcliff Lodge is a twenty-two bed Care Home that provides Residential Services for Elderly Individuals. They provide thoughtful and effective care for people with a broad range of Health & Social Care needs, using individually tailored Care Plans.
Care Provided by Westcliff Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees include all services except hairdressing, chiropody and non routine residential services.
The price(s) shown are provided by the care home. Contact Westcliff Lodge for full pricing details and T&Cs.
Contact Westcliff Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Westcliff Lodge Ltd
- Private Owned
Person in charge
- Nicky Bourouisa (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (18)
- Couples/Companion Rooms (2)
Visiting
- The home encourage flexible visiting from relatives and friends.
Parking
- Onsite parking
Westcliff Lodge Reviews (24)
Westcliff Lodge has a Review Score of 9.3 (9.295) out of 10, based on 8 reviews in the last 2 years.
Over all time Westcliff Lodge has 24 reviews.
Westcliff Lodge has provided wonderful, compassionate and professional care for my mother. She has been at the care home for almost a year now and has settled in far better than I could ever have hoped for. The staff are always vigilant and attentive to her needs, all of which has given me peace of mind that she's comfortable, well looked after and most importantly, happy and safe.
The manager is easily contacted for any questions or queries ,and is extremely helpful .
Family is contacted immediately should there be any issues.
Family and friends can visit at any time and may make use of a communal room for family celebrations etc .
Medical assistance is called for immediately should it be required .
A nurse practitioner visits every week .
As does the hairdresser.
A chiropodist is also available
Activities are also included such as music , bingo drawing etc .
Nobody wants their loved one in care but WL helped us all accept the situation
When mums independence declined, she required increasing support at home. Following a recent hospital admission, being discharged home with a care package and had limited opportunities to regain independence/ communication. Mum's life changed when she moved to Westcliff lodge, Nikki and her team provided essential support following an unplanned, urgent move became necessary. Staff supported Mum in bringing personal items and memories, as a family we have been made to feel genuinely welcome. All staff encourage mum with choice,, respect and dignity. Mum is supported with personal care, regular conversation, social opportunities with other residents, and the option to eat in the café. The team consistently accommodates her preferences and they goes out of their way to support her needs. I am always made to feel welcome during visits, and when I am not there, Nikki and staff provide regular updates, advice, and reassurance. Their support makes a significant impact :)
It's just been over 1 year that the care home have been looking after a friend. After the stresses of losing a leg and suffering with short term memory , the home has always put his need 1st which was welcoming. My friend has recovered very well too well. As well as my friends needs have always made me welcome and provided a meal even when I have visited during meal time. A well placed team that will look after you're friends or relatives I'm sure.
She was always treated with respect and her needs were always accommodated with dignity.
As her son I was always informed of any changes day or night if any circumstances that I needed to be made aware of occurred as I do not live in the UK.
The staff were always cheerful and professional and always made us feel welcome when we visited .
Very pleased with the excellent care and service for my father. He's always happy and content. The care is always of the highest standard. Also the communication with the staff and management has been excellent. Thank you for this care.
The staff I see when visiting mum are always friendly and approachable. There have been lots of recent improvements around the place and new items purchased such as new curtains and decorating of communal areas.
Food and drink was plentiful and residents always had a glass of juice beside them.
I didn't see any activities being carried out but I may have missed them.
Overall, I was pleased with her care and would use the home again.
Would like to thank all staff for caring for our mum in her final days, the staff were very kind caring and professional. The home made a very difficult time easier to deal with can't thank them enough.
Welcoming, accommodating, and excellent knowledge of residents. Takes personal care and concern for their individual needs. Communicates well with residents and visitors. Respects confidentiality. Open and honest. Very hospitable. Treats residents with dignity and respect.
All the carers were attentive, experienced and sensitive to my father's needs. All concerns were acted on speedily and explanations were given readily. The care staff were most kind, helpful, friendly and generous with their times and duties. The manager of the rest home always replied to my emails and the deputy manager led his staff extremely well. Meals were made from fresh vegetables and other food by a very good chef who adapted my father's meals to his needs. We were very happy with the service provided by all and knew Dad's requirements were in good hands which was comforting.
Thank you to the manager and all the team at Westcliff Lodge.
I first came upon Westcliff Lodge back in August 2020 when I had to put my father into a care home. I felt very guilty about doing this so did some research into various residences in the local area. After speaking to one of the staff at Westcliff Lodge I felt this was the right place for my father to go. It was during the height of Covid and government rules were very strict but the management and staff did their best to ensure we got to visit Dad as often and as safely as possible. All the staff showed a lot of kindness and patience towards my dad and he even said he really liked it at the lodge and if he didn't live there already he would go there on holiday. That says it all really!
His care throughout was caring and diligent. Towards the end, we were blessed with several younger carers who ‘adopted’ Dad and would spend time with him resulting in special connections.
The home may lack some of the glitz that you see elsewhere but this is compensated for by the personality of the staff. This meant a lot to my dad and to us as a family.
I’ve always felt an improvement could be made to the outside environment as it seemed a shame that residents couldn’t get more time in the fresh air during Spring through Summer.
My father arrived at Westcliff Lodge from the hospital, very frail, weak and confused. The care he received was fantastic. Over five years, until his death, he became more like the man he once was due to the care and attention he received from everyone at Westcliff Lodge.
My mum entered Westcliff Lodge after a long spell in hospital and ended up living here for 2 and a half years until recently when she sadly passed away. I have nothing but praise for all the staff who looked after her, they always treated her with care and compassion. It's an excellent care home where the staff really get to know the residents and treat them like family. The food produced by their in house chef is always a great standard, the rooms are a good size and it has a lovely garden area which my mum used to enjoy in the summer. Overall I couldn't have asked for a better place for my mum to spend her last few years, she was always very happy here.
Excellent care is given by the staff. The staff ensure my sister is happy, always smartly dressed and well cared for ensuring her hair and nails are lovely. She has a constant smile which speaks volumes.
Our mum recently became a resident at Westcliff Lodge after a lengthy spell in hospital. In the few weeks that she has been here the family are amazed at the progress she has made. In spite of her dementia, she has regained her appetite, her strength and is interested in her new surroundings. The fact that she has settled in so well is, without doubt, thanks to the wonderful staff who care for her, nothing is too much trouble for them. The care they provide is genuine, they clearly love their residents and it shows. We have nothing but praise and gratitude for them all.
Not only are they professional, perceptive and highly skilled, they also manage to combine their duties with consideration and friendship towards the residents.
Placing my mother into residential care was a difficult decision to make, but this was made so much easier by the warm welcome the staff provided.
Thank you so much for your review. I will ensure to pass this on to all the staff at Westcliff Lodge. We approach all feedback.
Now that Mum has been in the Lodge for some weeks now, we have all been so impressed by the level of care and warmth all the staff show my mum. She is now eating much more (my mum was really struggling with her appetite for a long time), she is moving around much more and she generally presents as much happier within a very short space of time. I cannot commend Westcliff Lodge enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westcliff Lodge.
There are no upcoming events for Westcliff Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Westcliff Lodge.
Accreditations
There are no accreditations posted yet for Westcliff Lodge.
Meet the Team (2)

Jenny has over thirty-six years of experience in all aspects of the care of older people, and has maintained principal responsibility of Westcliff Lodge since 1991. She also works in academia as a researcher and in other Health & Social Care sectors.

Nicky has experience in leading teams to ensure a high standard of care is delivered for Service Users.
Her natural philosophy is that person centred care is always at the forefront of care services. She applies her philosophy by ensuring that Care Staff promote dignity and privacy whilst adhering to peoples wishes and preferences at all times.
Frequently Asked Questions about Westcliff Lodge
What types of Care is Westcliff Lodge registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Westcliff Lodge have?
There are 18 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Westcliff Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Westcliff Lodge to the centre of Westcliff-on-Sea?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westcliff Lodge to verify any information. View our terms and conditions. Westcliff Lodge has an Enhanced Service -more info.