Westcliff Lodge

118-120 Crowstone Road, Westcliff-on-Sea SS0 8LQ
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8.1 16 Reviews
  • Westcliff Lodge, Westcliff-on-Sea
An independent Care Home located in Westcliff-on-Sea.
Westcliff Lodge has been providing Health and Social Care support for Elderly people since 1987.

Westcliff Lodge is a twenty-two bed Care Home that provides Residential Services for Elderly Individuals. They provide thoughtful and effective care for people with a broad range of Health & Social Care needs, using individually tailored Care Plans.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

We do accept a limited number of local authority funded fee rates -contact the Manager to enquire.
Fees include all services except hairdressing, chiropody and non routine residential services.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Westcliff Lodge Ltd

Person in charge

  • Nicky Bourouisa (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (2)

Visiting

  • The home encourage flexible visiting from relatives and friends.

Parking

  • Onsite parking

Westcliff Lodge Reviews (16)

8.1

Westcliff Lodge has a Review Score of 8.1 (8.060) out of 10, based on 1 reviews in the last 2 years.
Over all time Westcliff Lodge has 16 reviews.

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Review from Clare B (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to thank all staff for caring for our mum in her final days, the staff were very kind caring and professional. The home made a very difficult time easier to deal with can't thank them enough.
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Review from S D (Daughter of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Welcoming, accommodating, and excellent knowledge of residents. Takes personal care and concern for their individual needs. Communicates well with residents and visitors. Respects confidentiality. Open and honest. Very hospitable. Treats residents with dignity and respect.
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Review from P T (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers were attentive, experienced and sensitive to my father's needs. All concerns were acted on speedily and explanations were given readily. The care staff were most kind, helpful, friendly and generous with their times and duties. The manager of the rest home always replied to my emails
and the deputy manager led his staff extremely well. Meals were made from fresh vegetables and other food by a very good chef who adapted my father's meals to his needs. We were very happy with the service provided by all and knew Dad's requirements were in good hands which was comforting.
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Review from Steve F (Son of Resident) published on 1 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted in to Westcliff Lodge from Brentwood hospital as an end of life resident and obviously we thought a couple of days but my god being in their care seemed to bring him back to life. The care he was given was second to none. What a fantastic team of carers. Sadly Dad passed peacefully
in their care but couldn't ask for his last few weeks to be any better.
Thank you to the manager and all the team at Westcliff Lodge.
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Review from C N (Daughter of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I first came upon Westcliff Lodge back in August 2020 when I had to put my father into a care home. I felt very guilty about doing this so did some research into various residences in the local area. After speaking to one of the staff at Westcliff Lodge I felt this was the right place for my father
to go. It was during the height of Covid and government rules were very strict but the management and staff did their best to ensure we got to visit Dad as often and as safely as possible. All the staff showed a lot of kindness and patience towards my dad and he even said he really liked it at the lodge and if he didn't live there already he would go there on holiday. That says it all really!
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Review from Paul C (Son of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident in Westcliff Lodge for several years and passed away in their care in 2021.
His care throughout was caring and diligent. Towards the end, we were blessed with several younger carers who ‘adopted’ Dad and would spend time with him resulting in special connections.
The home
may lack some of the glitz that you see elsewhere but this is compensated for by the personality of the staff. This meant a lot to my dad and to us as a family.
I’ve always felt an improvement could be made to the outside environment as it seemed a shame that residents couldn’t get more time in the fresh air during Spring through Summer.
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Review from Pamela W (Daughter of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father arrived at Westcliff Lodge from the hospital, very frail, weak and confused. The care he received was fantastic. Over five years, until his death, he became more like the man he once was due to the care and attention he received from everyone at Westcliff Lodge.
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Review from Holly S (Daughter of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum entered Westcliff Lodge after a long spell in hospital and ended up living here for 2 and a half years until recently when she sadly passed away. I have nothing but praise for all the staff who looked after her, they always treated her with care and compassion. It's an excellent care home where
the staff really get to know the residents and treat them like family. The food produced by their in house chef is always a great standard, the rooms are a good size and it has a lovely garden area which my mum used to enjoy in the summer. Overall I couldn't have asked for a better place for my mum to spend her last few years, she was always very happy here.
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Review from William D (Brother of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care is given by the staff. The staff ensure my sister is happy, always smartly dressed and well cared for ensuring her hair and nails are lovely. She has a constant smile which speaks volumes.
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Review from Karon T (Daughter of Resident) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum recently became a resident at Westcliff Lodge after a lengthy spell in hospital. In the few weeks that she has been here the family are amazed at the progress she has made. In spite of her dementia, she has regained her appetite, her strength and is interested in her new surroundings. The fact
that she has settled in so well is, without doubt, thanks to the wonderful staff who care for her, nothing is too much trouble for them. The care they provide is genuine, they clearly love their residents and it shows. We have nothing but praise and gratitude for them all.
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Review from Rob B (Son of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care of Westcliff Lodge for over 2 years now and even through the challenging times of Covid, the team - under the manager's leadership have provided the highest level of care.
Not only are they professional, perceptive and highly skilled, they also manage to combine their
duties with consideration and friendship towards the residents.
Placing my mother into residential care was a difficult decision to make, but this was made so much easier by the warm welcome the staff provided.
Reply from Nicky Bourouisa, Manager at Westcliff Lodge

Thank you so much for your review. I will ensure to pass this on to all the staff at Westcliff Lodge. We approach all feedback.

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Review from Elaine W (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very outset when we were advised to consider residential care for our mum, my siblings and I were unsure of how to start looking and just felt very upset by the process and the fact our mum was so unwell. The manager and deputy manager could not do enough to help support us through a very difficult
time, they did everything possible to provide reassurance. Their response to us, their help and reassurance, taken together with the fact that we had a family friend who had resided here for so many years previously, all meant that Westcliff Lodge was the very best option for our mum.
Now that Mum has been in the Lodge for some weeks now, we have all been so impressed by the level of care and warmth all the staff show my mum. She is now eating much more (my mum was really struggling with her appetite for a long time), she is moving around much more and she generally presents as much happier within a very short space of time. I cannot commend Westcliff Lodge enough.
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Review from Wendy G (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was cared for at Westcliff Lodge for many years. During that time she was always treated with love and kindness. We never had any worries that her needs weren't being taken care of, even when her condition deteriorated and she was unable to communicate. The staff at Westcliff Lodge really knew
our mum and treated her as an individual with care and compassion. We cannot thank past and present staff enough for the support and love shown to us, as well as our mum, during her time at The Lodge.
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Review from J C (Sister of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister was very content whilst in your care. We found that the staff could not have been more kind and caring. Although Covid caused problems, the management went out of their way to make sure my sister had visitors or video calls which we all found a great help.
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Review from P W (Son of Resident) published on 18 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely caring team in lovely rooms. The food is great and residents seem very happy to be there. Residents are cared for as individuals and allowed to be their own person, which makes for a very relaxed atmosphere. Would highly recommend.
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Review from B W (Friend of Resident) published on 21 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is in a lovely position near Westcliff seafront and in a quiet road. Good parking and good transport links if visiting by train.
There are two pleasant lounges and the rooms are very pleasant of which some have a sunny aspect and some with views of the sea. The staff keep the home very clean
including the resident's rooms. The food here is excellent and the home is very fortunate to have a chef that has been with the home many years. Visitors are offered lunch if their visits coincide with lunch time.
The staff are very kind and gentle with the residents and do their best to make sure the residents are comfortable.
All the residents were relaxed and, as far as they could be, happy in their surroundings.
Visitors are welcomed and the senior staff keep relatives or close friends informed of the health and well-being of their loved ones.
Reply from Julie Hickman, Manager at Westcliff Lodge

Thank you so much for a delightful review. I am glad that you found our facilities and care to be of a good to excellent standard. As a well established, family run care home, we really want to 'get it right' and ensure that our ladies and gentlemen and their families are well supported. Thank you so much for sharing your experience. I will share this with our care team to ensure they can hear personally this lovely feedback. Thank you

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Current Review Score: 8.1 (8.060)

Overview of Review Score

The Review Score of 8.1 (8.060) out of 10 for Westcliff Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Westcliff Lodge is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.227 Points relating to the number of positive Reviews for Westcliff Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4. 1 Positive Reviews ÷ 4.4 = 0.227
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2025

Overall Inadequate

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

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Jenny Smith

Job Title: Nominated Individual Joined: 1991

Jenny has over thirty-six years of experience in all aspects of the care of older people, and has maintained principal responsibility of Westcliff Lodge since 1991. She also works in academia as a researcher and in other Health & Social Care sectors.

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Nicky Bourouisa

Job Title: Registered Manager Joined: 2019

Nicky has worked in the Health and Social Care Sector since 2004, starting as a Care Assistant working her way through to Management and completing all requisite qualifications.
Nicky has experience in leading teams to ensure a high standard of care is delivered for Service Users.
Her natural philosophy is that person centred care is always at the forefront of care services. She applies her philosophy by ensuring that Care Staff promote dignity and privacy whilst adhering to peoples wishes and preferences at all times.

Frequently Asked Questions about Westcliff Lodge

What types of Care is Westcliff Lodge registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westcliff Lodge have?

There are 18 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Westcliff Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westcliff Lodge to the centre of Westcliff-on-Sea?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westcliff Lodge to verify any information. View our terms and conditions. Westcliff Lodge has an Enhanced Service - more info.