Westcliff Lodge

Thank you.

Westcliff Lodge has provided wonderful, compassionate and professional care for my mother. She has been at the care home for almost a year now and has settled in far better than I could ever have hoped for. The staff are always vigilant and attentive to her needs, all of which has given me peace of mind that she's comfortable, well looked after and most importantly, happy and safe.

Nobody wants their loved one in care but WL helped us all accept the situation

When mums independence declined, she required increasing support at home. Following a recent hospital admission, being discharged home with a care package and had limited opportunities to regain independence/ communication. Mum's life changed when she moved to Westcliff lodge, Nikki and her team provided essential support following an unplanned, urgent move became necessary. Staff supported Mum in bringing personal items and memories, as a family we have been made to feel genuinely welcome. All staff encourage mum with choice,, respect and dignity. Mum is supported with personal care, regular conversation, social opportunities with other residents, and the option to eat in the café. The team consistently accommodates her preferences and they goes out of their way to support her needs. I am always made to feel welcome during visits, and when I am not there, Nikki and staff provide regular updates, advice, and reassurance. Their support makes a significant impact :)

It's just been over 1 year that the care home have been looking after a friend. After the stresses of losing a leg and suffering with short term memory , the home has always put his need 1st which was welcoming. My friend has recovered very well too well. As well as my friends needs have always made me welcome and provided a meal even when I have visited during meal time. A well placed team that will look after you're friends or relatives I'm sure.

The staff were always cheerful and professional and always made us feel welcome when we visited .

Very pleased with the excellent care and service for my father. He's always happy and content. The care is always of the highest standard. Also the communication with the staff and management has been excellent. Thank you for this care.

The staff I see when visiting mum are always friendly and approachable. There have been lots of recent improvements around the place and new items purchased such as new curtains and decorating of communal areas.

Overall, I was pleased with her care and would use the home again.

Would like to thank all staff for caring for our mum in her final days, the staff were very kind caring and professional. The home made a very difficult time easier to deal with can't thank them enough.

Welcoming, accommodating, and excellent knowledge of residents. Takes personal care and concern for their individual needs. Communicates well with residents and visitors. Respects confidentiality. Open and honest. Very hospitable. Treats residents with dignity and respect.

All the carers were attentive, experienced and sensitive to my father's needs. All concerns were acted on speedily and explanations were given readily. The care staff were most kind, helpful, friendly and generous with their times and duties. The manager of the rest home always replied to my emails and the deputy manager led his staff extremely well. Meals were made from fresh vegetables and other food by a very good chef who adapted my father's meals to his needs. We were very happy with the service provided by all and knew Dad's requirements were in good hands which was comforting.

Thank you to the manager and all the team at Westcliff Lodge.

I first came upon Westcliff Lodge back in August 2020 when I had to put my father into a care home. I felt very guilty about doing this so did some research into various residences in the local area. After speaking to one of the staff at Westcliff Lodge I felt this was the right place for my father to go. It was during the height of Covid and government rules were very strict but the management and staff did their best to ensure we got to visit Dad as often and as safely as possible. All the staff showed a lot of kindness and patience towards my dad and he even said he really liked it at the lodge and if he didn't live there already he would go there on holiday. That says it all really!

I’ve always felt an improvement could be made to the outside environment as it seemed a shame that residents couldn’t get more time in the fresh air during Spring through Summer.

My father arrived at Westcliff Lodge from the hospital, very frail, weak and confused. The care he received was fantastic. Over five years, until his death, he became more like the man he once was due to the care and attention he received from everyone at Westcliff Lodge.

My mum entered Westcliff Lodge after a long spell in hospital and ended up living here for 2 and a half years until recently when she sadly passed away. I have nothing but praise for all the staff who looked after her, they always treated her with care and compassion. It's an excellent care home where the staff really get to know the residents and treat them like family. The food produced by their in house chef is always a great standard, the rooms are a good size and it has a lovely garden area which my mum used to enjoy in the summer. Overall I couldn't have asked for a better place for my mum to spend her last few years, she was always very happy here.

Excellent care is given by the staff. The staff ensure my sister is happy, always smartly dressed and well cared for ensuring her hair and nails are lovely. She has a constant smile which speaks volumes.

Our mum recently became a resident at Westcliff Lodge after a lengthy spell in hospital. In the few weeks that she has been here the family are amazed at the progress she has made. In spite of her dementia, she has regained her appetite, her strength and is interested in her new surroundings. The fact that she has settled in so well is, without doubt, thanks to the wonderful staff who care for her, nothing is too much trouble for them. The care they provide is genuine, they clearly love their residents and it shows. We have nothing but praise and gratitude for them all.

Placing my mother into residential care was a difficult decision to make, but this was made so much easier by the warm welcome the staff provided.