118/120 Crowstone Road, Westcliff-on-Sea SS0 8LQ
Owner: Westcliff Lodge Ltd
Person in charge: Julie Hickman (Manager)
Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Single Rooms: 18
Shared Rooms: 2
Rooms with ensuite WC: 18
Weekly Charges Guide: Personal Care Single £600 – £750 , Personal Care Shared (per person) £495 – £600 (These prices are only a guideline, please contact Westcliff Lodge to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Family run residential care home for the elderly located in beautiful Westcliff on Sea. Crowstone Road is directly off the A13 London Road.
Encourage flexible visiting from relatives and friends, please ensure that consideration is given to routines for example, when assisting residents to get up and have breakfast and other mealtimes. Involvement is welcomed in assisting loved ones with care, bringing in food or helping with eating, please advise in advance.
Latest Care Quality Commission* Report on Westcliff Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Westcliff Lodge has a Review Score of 7.4 (7.394)
The Review Score of 7.4 (maximum of 10) for Westcliff Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Westcliff Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.167 for Westcliff Lodge is calculated as follows: ( (2 Excellents x 5) + (10 Goods x 4) ) ÷ 12 Ratings = 4.167
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.227 Points relating to the number of positive Reviews for Westcliff Lodge is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.4 Target = 0.227
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by B W (Friend of Resident) on Friday 17 March 2017. Relates to March 2017.
The home is in a lovely position near Westcliff seafront and in a quiet road. Good parking and good transport links if visiting by train.
There are two pleasant lounges and the rooms are very pleasant of which some have a sunny aspect and some with views of the sea. The staff keep the home very clean including the resident's rooms. The food here is excellent and the home is very fortunate to have a chef that has been with the home many years. Visitors are offered lunch if their visits coincide with lunch time.
The staff are very kind and gentle with the residents and do their best to make sure the residents are comfortable.
All the residents were relaxed and, as far as they could be, happy in their surroundings.
Visitors are welcomed and the senior staff keep relatives or close friends informed of the health and well-being of their loved ones.
How likely would you be to recommend Westcliff Lodge? Extremely Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Good
Value for Money: Good
Julie Hickman, Manager at Westcliff Lodge responded to this review on 20 Mar 2017:
Thank you so much for a delightful review. I am glad that you found our facilities and care to be of a good to excellent standard. As a well established, family run care home, we really want to 'get it right' and ensure that our ladies and gentlemen and their families are well supported. Thank you so much for sharing your experience. I will share this with our care team to ensure they can hear personally this lovely feedback. Thank you
There are currently no Care Home Idol entrants who have performed at Westcliff Lodge