Westcliff Lodge

118-120 Crowstone Road, Westcliff-on-Sea SS0 8LQ
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9.3 24 Reviews
  • Westcliff Lodge, Westcliff-on-Sea
An independent Care Home located in Westcliff-on-Sea.
Westcliff Lodge has been providing Health and Social Care support for Elderly people since 1987.

Westcliff Lodge is a twenty-two bed Care Home that provides Residential Services for Elderly Individuals. They provide thoughtful and effective care for people with a broad range of Health & Social Care needs, using individually tailored Care Plans.
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Care Provided by Westcliff Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

We do accept a limited number of local authority funded fee rates -contact the Manager to enquire.
Fees include all services except hairdressing, chiropody and non routine residential services.

These prices are only a guideline, please contact Westcliff Lodge to find out the exact price for your requirements.

Contact Westcliff Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westcliff Lodge to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Westcliff Lodge Ltd
  • Privately Owned

Person in Charge

  • Nicky Bourouisa (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (2)

Visiting

  • The home encourage flexible visiting from relatives and friends.

Parking

  • Onsite parking

Westcliff Lodge Reviews (24)

9.3

Westcliff Lodge has a Review Score of 9.3 (9.295) out of 10, based on 8 reviews in the last 2 years.
Over all time Westcliff Lodge has 24 reviews.

Overall Experience
  • 18
  • 6
  • 0
  • 0
  • 0
Date Published
  • 24
  • 8
  • 8
  • 8
  • 16
Reviewer Connection to Westcliff Lodge
  • 11
  • 8
  • 2
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from Wendy G (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was cared for at Westcliff Lodge for many years. During that time she was always treated with love and kindness. We never had any worries that her needs weren't being taken care of, even when her condition deteriorated and she was unable to communicate. The staff at Westcliff Lodge really knew
our mum and treated her as an individual with care and compassion. We cannot thank past and present staff enough for the support and love shown to us, as well as our mum, during her time at The Lodge.
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Review from J C (Sister of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister was very content whilst in your care. We found that the staff could not have been more kind and caring. Although Covid caused problems, the management went out of their way to make sure my sister had visitors or video calls which we all found a great help.
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Review from P W (Son of Resident) published on 18 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely caring team in lovely rooms. The food is great and residents seem very happy to be there. Residents are cared for as individuals and allowed to be their own person, which makes for a very relaxed atmosphere. Would highly recommend.
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Review from B W (Friend of Resident) published on 21 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is in a lovely position near Westcliff seafront and in a quiet road. Good parking and good transport links if visiting by train.
There are two pleasant lounges and the rooms are very pleasant of which some have a sunny aspect and some with views of the sea. The staff keep the home very clean
including the resident's rooms. The food here is excellent and the home is very fortunate to have a chef that has been with the home many years. Visitors are offered lunch if their visits coincide with lunch time.
The staff are very kind and gentle with the residents and do their best to make sure the residents are comfortable.
All the residents were relaxed and, as far as they could be, happy in their surroundings.
Visitors are welcomed and the senior staff keep relatives or close friends informed of the health and well-being of their loved ones.
Reply from Julie Hickman, Manager at Westcliff LodgeThank you so much for a delightful review. I am glad that you found our facilities and care to be of a good to excellent standard. As a well established, family run care home, we really want to 'get it right' and ensure that our ladies and gentlemen and their families are well supported. Thank you so much for sharing your experience. I will share this with our care team to ensure they can hear personally this lovely feedback. Thank you
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Current Review Score: 9.3 (9.295)

Overview of Review Score

The Review Score of 9.3 (9.295) out of 10 for Westcliff Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.645 for Westcliff Lodge is calculated as follows: ( (63 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 93 Ratings = 4.645
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.65 Points relating to the number of positive Reviews for Westcliff Lodge is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 19 Mar 2026

En-suite first floor rooms

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Awards / Recognitions (0)

Meet the Team (2)

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Jenny Smith

Job Title: Nominated Individual Joined: 1991

Jenny has over thirty-six years of experience in all aspects of the care of older people, and has maintained principal responsibility of Westcliff Lodge since 1991. She also works in academia as a researcher and in other Health & Social Care sectors.

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Nicky Bourouisa

Job Title: Registered Manager Joined: 2019

Nicky has worked in the Health and Social Care Sector since 2004, starting as a Care Assistant working her way through to Management and completing all requisite qualifications.
Nicky has experience in leading teams to ensure a high standard of care is delivered for Service Users.
Her natural philosophy is that person centred care is always at the forefront of care services. She applies her philosophy by ensuring that Care Staff promote dignity and privacy whilst adhering to peoples wishes and preferences at all times.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westcliff Lodge to verify any information. View our terms and conditions. Westcliff Lodge has an Enhanced Service - more info.