Willows Lodge Care Home

Well, where do I start, My uncle moved into Willow Lodge back in May 2022. He was given the best care, and the staff at Willow Lodge made him feel right at home, right up until his passing at the end of November. He was treated remarkably well. He was let loose in the garden and transformed it, making it blossom again, all new plants, grass etc. The care home even got him a plaque, which was nice. My uncle didn't have a bad word to say about any of the staff, he was always praising them every time we turned up to visit him, always laughing and joking with the staff. The staff always took time out to speak to us when we visited making us feel welcome also. From us all, we would like to thank everyone at Willow Lodge for taking good care of my uncle from the beginning right up until the end.

I cannot thank the staff at Willow lodge enough. From the day my Nan moved in the staff could not do enough. They always put my nan's needs first and are happy to listen to our concerns and put changes in place if need be. My Nan is currently a resident and is quite poorly, not only are they caring for my Nan but they always go above and beyond for the whole family. The staff truly are fantastic and as a family, we will never be able to show enough gratitude for everything they have done and continue to do.

Totally incompetent, treat all residents as though they have dementia, don't listen to their concerns, take ages to answer call button. Either get washed at 6am or needs family to intervene for them to be washed at 2.30 in the afternoon. Open their mail and file away without showing resident and final insult call the dead person's mobile and not the family to inform they died 2 hrs ago and then gave wrong number to coroner, just the tip of the iceberg, avoid at all costs.

If there are such things as angels on earth - they 100% work at Willows Lodge, the staff are truly wonderful. The care and compassion my uncle received in his short time at this home were incredible. The staff looked after him and treated him like he was their own relative, their way of dealing with and interacting with him was so kind and thoughtful, despite some challenging behaviours due to dementia. The contact and communication with family is also constant with questions answered and time always taken to ensure what is discussed is understood. My uncle was always kept clean and his clothes changed, his dignity was always maintained and his end of life care was second to none. As his relatives, we were always made to feel welcome and never too much trouble to have a cup of tea or a chat during what we know are very busy working times for the staff. From the bottom of my heart - thank you for what you do.

My uncle arrived on the day the home went into lockdown last March and since then, the care he has recieved has been amazing. All the staff, management and chef are all caring and so supportive to us as a family and to my uncle. The home is nice and clean and they go above and beyond. It's been tough not being able to see him a lot over the past 10 months, but they have made it easier. I wanted to thank them, so I bought a gazebo for the garden for visits for us and other families to visit our relatives, when possible, as it is so important for them to know they have not been forgotten. That is what worried me about his dementia. He thinks I don't care, not understanding about the virus, but the staff keep the communication open with video calls etc. This home is a must if you are looking for great care for your family member. 100%.

Whilst these times are difficult for mum and myself, I have to stand outside by the window to talk to her, I always have someone inside caring for her.

We cannot recommend this nursing home highly enough.

Questions are always answered and if the answer is not known, it is found and reported back. They saved my dad's life when he had a fit early January. I will forever be grateful.

My mum has been in Willows Lodge for a few years now. When she first arrived there she was underweight, she refused to walk and feed herself. But with the help and support from staff, she now walks around aided with a frame. She has put on weight, to the point where I have had to go and buy new clothes for her - twice! She is happy and very settled there now. Staff are very friendly and happy to help.

Amazing staff, very caring and lovely bunch.

My Nan came to this home in July 2015 until December 2015. She has been so happy here, well looked after, clean all the time. The staff have treated my Nan so well. Also at the end of life they looked after us as well and could not do any more to help us. They are underpaid for what they do and work long hours and this puts them under pressure. We cannot recommend this nursing home highly enough and are so thankful.

My nan came here in July 2015 with severe dementia and terminal stage 4 cancer, we had a very bad experience with nan at her previous care home. We literally couldn't have asked for any better care for not only my nan but for the whole of my family when visiting. They have made my nan's last months joyful, happy and extremely content. All the nurses and carers have gone beyond the call of duty and care. We are astonished with their kindness. They need and deserve much more acknowledgement for all they do.

My mother was receiving end of life care. Your nurses, head carers, carers, cleaners are wonderful, they have given a top service. They looked after mum, she was so clean and had all her dignity while she was passing. I can't thank you enough from the bottom of my heart.