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Willows Lodge Care Home

82/84 Calcutta Road, Tilbury, Essex RM18 7QJ
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Willows Lodge Care Home, Tilbury
Willows Lodge Care Home, Tilbury
Willows Lodge Care Home, Tilbury

Willows Lodge Care Home is a purpose-built care home, situated on Calcutta Road and is a short distance from Tilbury town centre.

The home is arranged over three floors, and features light and spacious bedrooms, all with en-suite facilities. Residents can relax in comfortable lounge and dining areas on each floor, or sit outside in the relaxing garden.

Care provided at Willows Lodge is person-centred, following an initial assessment, while staff work...  

Care Provided by Willows Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £822N/A

Please get in touch with our team for an individualised price based on care requirements

Contact Willows Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Amabele Cheng(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (70)

Willows Lodge Care Home Reviews (31)

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8.6

Willows Lodge Care Home has a Review Score of 8.6 (8.606) out of 10, based on 7 reviews in the last 2 years. Over all time Willows Lodge Care Home has 31 reviews.

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Showing 31 reviews matching selected criteria
Review from Lorraine H (Wife of Resident) published on 28 November 2022 Submitted via Website
Overall Experience

Totally incompetent, treat all residents as though they have dementia, don't listen to their concerns, take ages to answer call button. Either get washed at 6am or needs family to intervene for them to be washed at 2.30 in the afternoon. Open their mail and file away without showing resident and final insult call the dead person's mobile and not the family to inform they died 2 hrs ago and then gave wrong number to coroner, just the tip of the iceberg, avoid at all costs.

Reply from Claire Blank, Marketing at Willows Lodge Care Home

I am sorry that you were unsatisfied with the experience you had whilst we cared for your dear husband. We have investigated the concerns you have raised and have found that the issues you have highlighted in your review are incorrect and are untrue and are an unfair representation of the facts....  

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Review from Victoria D (Relative of Resident) published on 10 May 2022 Submitted via Website
Overall Experience

If there are such things as angels on earth - they 100% work at Willows Lodge, the staff are truly wonderful. The care and compassion my uncle received in his short time at this home were incredible. The staff looked after him and treated him like he was their own relative, their way of dealing with and interacting with him was so kind and thoughtful, despite some challenging behaviours due to dementia. The contact and communication with family is also constant with questions answered and time always taken to ensure what is discussed is understood. My uncle was always kept clean and his clothes changed, his dignity was always maintained and his end of life care was second to none. As his relatives, we were always made to feel welcome and never too much trouble to have a cup of tea or a chat during what we know are very busy working times for the staff. From the bottom of my heart - thank you for what you do.

Reply from Claire Blank, Marketing at Willows Lodge Care Home

Thank you for your lovely feedback which was so appreciated by all the staff. It is really valued to hear they provided your uncle with the best care and dignity and you felt supported too as the staff take great pride in all they do.

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Review from J A (Niece of Resident) published on 1 February 2021 Submitted via Website
Overall Experience

My uncle arrived on the day the home went into lockdown last March and since then, the care he has recieved has been amazing. All the staff, management and chef are all caring and so supportive to us as a family and to my uncle. The home is nice and clean and they go above and beyond. It's been tough not being able to see him a lot over the past 10 months, but they have made it easier. I wanted to thank them, so I bought a gazebo for the garden for visits for us and other families to visit our relatives, when possible, as it is so important for them to know they have not been forgotten. That is what worried me about his dementia. He thinks I don't care, not understanding about the virus, but the staff keep the communication open with video calls etc. This home is a must if you are looking for great care for your family member. 100%.

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Review from Paul A (Son of Resident) published on 13 July 2020 Submitted via Website
Overall Experience
What a wonderful place, staff are excellent caring and kind.
My mum is in great hands with all staff who I know love and care for her.

Whilst these times are difficult for mum and myself, I have to stand outside by the window to talk to her, I always have someone inside caring for her.

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Review from Michelle M (Daughter of Resident) published on 11 June 2019 Submitted via Website
Overall Experience
We would like to thank all the Staff at Willow Lodge for looking after our Dad/Husband for the 4 weeks that he was in the home.
Everyone was so lovely to him and to us as a family nothing was to much trouble for them.

We cannot recommend this nursing home highly enough.

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Review from Stephen M (Son of Resident) published on 18 February 2019 Submitted via Postal Card
Overall Experience
My dad has been at the care home for approximately three months. During that time, the staff have treated my dad with such dignity. They are very compassionate and have become like one of the family.

Questions are always answered and if the answer is not known, it is found and reported back. They saved my dad's life when he had a fit early January. I will forever be grateful.

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Review from Sarah T (Daughter of Resident) published on 19 October 2017 Submitted via Website
Overall Experience

My mum has been in Willows Lodge for a few years now. When she first arrived there she was underweight, she refused to walk and feed herself. But with the help and support from staff, she now walks around aided with a frame. She has put on weight, to the point where I have had to go and buy new clothes for her - twice! She is happy and very settled there now. Staff are very friendly and happy to help.

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Review from John A (Resident / Service User) published on 16 May 2017 Submitted via Postal Card
Overall Experience

Amazing staff, very caring and lovely bunch.

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Review from K B (Granddaughter of Resident) published on 8 February 2016 Submitted via Postal Card
Overall Experience

My Nan came to this home in July 2015 until December 2015. She has been so happy here, well looked after, clean all the time. The staff have treated my Nan so well. Also at the end of life they looked after us as well and could not do any more to help us. They are underpaid for what they do and work long hours and this puts them under pressure. We cannot recommend this nursing home highly enough and are so thankful.

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Review from Heidi W (Granddaughter of Resident) published on 19 January 2016 Submitted via Postal Card
Overall Experience

My nan came here in July 2015 with severe dementia and terminal stage 4 cancer, we had a very bad experience with nan at her previous care home. We literally couldn't have asked for any better care for not only my nan but for the whole of my family when visiting. They have made my nan's last months joyful, happy and extremely content. All the nurses and carers have gone beyond the call of duty and care. We are astonished with their kindness. They need and deserve much more acknowledgement for all they do.

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Review from Lorrie P (Daughter of Resident) published on 18 January 2016 Submitted via Postal Card
Overall Experience

My mother was receiving end of life care. Your nurses, head carers, carers, cleaners are wonderful, they have given a top service. They looked after mum, she was so clean and had all her dignity while she was passing. I can't thank you enough from the bottom of my heart.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 October 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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