Willows Lodge Care Home

82/84 Calcutta Road, Tilbury RM18 7QJ
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8.7 26 Reviews
  • Willows Lodge Care Home, Tilbury
Willows Lodge Care Home is a purpose-built care home, situated on Calcutta Road and is a short distance from Tilbury town centre.

The home is arranged over three floors, and features light and spacious bedrooms, all with en-suite facilities. Residents can relax in comfortable lounge and dining areas on each floor, or sit outside in the relaxing garden.

Care provided at Willows Lodge is person-centred, following an initial assessment, while staff work to encourage residents to remain as independent as possible and respect their dignity at all times. In addition, staff have the opportunity to complete additional training to learn new skills and develop existing ones. Each staff member is fully-supervised and has an individual learning and development plan to ensure the care being delivered is professional, competent and of the highest standard at all times.

Willows Lodge has a team of activities co-ordinators who work to ensure residents have access to a varied programme of activities, these can include: reminiscence, board games, reading, quizzes and arts and crafts.

Residents at the home are provided with freshly prepared, locally sourced nutritious meals and special dietary requirements can be catered for. Birthdays, anniversaries and special occasions are always celebrated at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1090 – £1090
  • Self-Funded Residential Dementia Care: £1090 – £1090
  • Self-Funded Nursing Care: £1090 – £1090
  • Self-Funded Nursing Dementia Care: £1090 – £1090
  • RESPITE Self-Funded Residential Care: £1090 – £1090
  • RESPITE Self-Funded Residential Dementia Care: £1090 – £1090
  • RESPITE Self-Funded Nursing Care: £1090 – £1090
  • RESPITE Self-Funded Nursing Dementia Care: £1090 – £1090

These prices are only a guideline, please contact Willows Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Tracey Darnley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)

Willows Lodge Care Home Reviews (26)

8.7

Willows Lodge Care Home has a Review Score of 8.7 (8.738) out of 10, based on 7 reviews in the last 2 years.
Over all time Willows Lodge Care Home has 26 reviews.

Overall Experience
  • 16
  • 9
  • 0
  • 0
  • 1
Date Published
  • 26
  • 2
  • 2
  • 7
  • 19
Reviewer Connection to Willows Lodge Care Home
  • 9
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from Stephen M (Son of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at the care home for approximately three months. During that time, the staff have treated my dad with such dignity. They are very compassionate and have become like one of the family.
Questions are always answered and if the answer is not known, it is found and reported back. They
saved my dad's life when he had a fit early January. I will forever be grateful.
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Review from Sarah T (Daughter of Resident) published on 19 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been in Willows Lodge for a few years now. When she first arrived there she was underweight, she refused to walk and feed herself. But with the help and support from staff, she now walks around aided with a frame. She has put on weight, to the point where I have had to go and buy new clothes
for her - twice! She is happy and very settled there now. Staff are very friendly and happy to help.
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Review from John A (Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff, very caring and lovely bunch.
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Review from K B (Granddaughter of Resident) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Nan came to this home in July 2015 until December 2015. She has been so happy here, well looked after, clean all the time. The staff have treated my Nan so well. Also at the end of life they looked after us as well and could not do any more to help us. They are underpaid for what they do and work
long hours and this puts them under pressure. We cannot recommend this nursing home highly enough and are so thankful.
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Review from Heidi W (Granddaughter of Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan came here in July 2015 with severe dementia and terminal stage 4 cancer, we had a very bad experience with nan at her previous care home. We literally couldn't have asked for any better care for not only my nan but for the whole of my family when visiting. They have made my nan's last months
joyful, happy and extremely content. All the nurses and carers have gone beyond the call of duty and care. We are astonished with their kindness. They need and deserve much more acknowledgement for all they do.
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Review from Lorrie P (Daughter of Resident) published on 18 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was receiving end of life care. Your nurses, head carers, carers, cleaners are wonderful, they have given a top service. They looked after mum, she was so clean and had all her dignity while she was passing. I can't thank you enough from the bottom of my heart.
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Current Review Score: 8.7 (8.738)

Overview of Review Score

The Review Score of 8.7 (8.738) out of 10 for Willows Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.538 for Willows Lodge Care Home is calculated as follows: ( (47 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 80 Ratings = 4.538
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.2 Points relating to the number of positive Reviews for Willows Lodge Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 7 Positive Reviews ÷ 14 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willows Lodge Care Home to verify any information. View our terms and conditions. Willows Lodge Care Home has an Enhanced Service - more info.