Willows Lodge Care Home

82/84 Calcutta Road, Tilbury RM18 7QJ

Willows Lodge Care Home is a purpose-built care home, situated on Calcutta Road and is a short distance from Tilbury town centre.

The home is arranged over three floors, and features light and spacious bedrooms, all with en-suite facilities. Residents can relax in comfortable lounge and dining areas on each floor, or sit outside in the relaxing garden.

Care provided at Willows Lodge is person-centred, following an initial assessment, while staff work to encourage residents to remain as independent as possible and respect their dignity at all times. In addition, staff have the opportunity to complete additional training to learn new skills and develop existing ones. Each staff member is fully-supervised and has an individual learning and development plan to ensure the care being delivered is professional, competent and of the highest standard at all times.

Willows Lodge has a team of activities co-ordinators who work to ensure residents have access to a varied programme of activities, these can include: reminiscence, board games, reading, quizzes and arts and crafts.

Residents at the home are provided with freshly prepared, locally sourced nutritious meals and special dietary requirements can be catered for. Birthdays, anniversaries and special occasions are always celebrated at the home.

Group: Newbloom Healthcare

Person in charge: Marta Gize (Manager)

Local Authority / Social Services: Thurrock Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Challenging Behaviour • Drug Dependence (past or present) • Epilepsy • Hearing Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 62

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Willows Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.5 (maximum of 10) for Willows Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Willows Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.433 for Willows Lodge Care Home is calculated as follows: ( (35 Excellents x 5) + (17 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 60 Ratings = 4.433

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.081 Points relating to the number of positive Reviews for Willows Lodge Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12.4 Target = 0.081

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.5 Willows Lodge Care Home has a Review Score of 7.5 (7.514) from 5 Reviews


Average Ratings

  • Excellent
    2
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willows Lodge Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willows Lodge Care Home

  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Resident / Service User
    1

My mum has been in Willows Lodge for a few years now. When she first arrived there she was underweight, she refused to walk and feed herself. But with the help and support from staff, she now walks around aided with a frame. She has put on weight, to the point where I have had to go and buy new clothes for her - twice! She is happy and very settled there now. Staff are very friendly and happy to help.

How likely would you be to recommend Willows Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Amazing staff, very caring and lovely bunch.

How likely would you be to recommend Willows Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My Nan came to this home in July 2015 until December 2015. She has been so happy here, well looked after, clean all the time. The staff have treated my Nan so well. Also at the end of life they looked after us as well and could not do any more to help us. They are underpaid for what they do and work long hours and this puts them under pressure. We cannot recommend this nursing home highly enough and are so thankful.

How likely would you be to recommend Willows Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

My nan came here in July 2015 with severe dementia and terminal stage 4 cancer, we had a very bad experience with nan at her previous care home. We literally couldn't have asked for any better care for not only my nan but for the whole of my family when visiting. They have made my nan's last months joyful, happy and extremely content. All the nurses and carers have gone beyond the call of duty and care. We are astonished with their kindness. They need and deserve much more acknowledgement for all they do.

How likely would you be to recommend Willows Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My mother was receiving end of life care. Your nurses, head carers, carers, cleaners are wonderful, they have given a top service. They looked after mum, she was so clean and had all her dignity while she was passing. I can't thank you enough from the bottom of my heart.

How likely would you be to recommend Willows Lodge Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Submit a Review for Willows Lodge Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Willows Lodge Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Willows Lodge Care Home