The Whitecroft provides skilled elderly and dementia care for up to fifty-six individuals, all of whom benefit from personalised care plans and 24-hour access to dedicated nurses, whilst having their independent lifestyles respected.
Residents enjoy a choice of four communal lounges for relaxing or social entertainment, as well as attractice gardens and rural surroundings that make for a scenic place to spend a retirement.
Staff are particularly sensitive to the needs and possibly complex behavioural patterns of residents who suffer from dementia, using all the information available to ensure as stress-free a day-to-day living as possible.
Group: Runwood Homes Ltd
Person in charge: Denise White (Manager)
Local Authority / Social Services: Thurrock Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 56 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 50+.
Single Rooms: 50
Shared Rooms: 3
Rooms with ensuite WC: 40
Facilities & Services: Own Furniture if required • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Whitecroft: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Whitecroft has a Review Score of 8.5 (8.490)
The Review Score of 8.5 (maximum of 10) for The Whitecroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Whitecroft in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.722 for The Whitecroft is calculated as follows: ( (26 Excellents x 5) + (10 Goods x 4) ) ÷ 36 Ratings = 4.722
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.768 Points relating to the number of positive Reviews for The Whitecroft is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 3 Reviews ÷ 11.2 Target = 0.268
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Karen W (Daughter of Resident) on Tuesday 20 June 2017. Relates to June 2017.
Mum came to the home in February 2015; she settled in remarkably well. That was due to the care, kindness and support of all the staff at The Whitecroft. They put her at ease and were on hand to make her feel part of a family. Mum made many friends and joined in with all activities until she became too ill. The staff wanted to care for mum for end of life but she died before that could happen.
How likely would you be to recommend The Whitecroft? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Yvonne S (Daughter of Resident) on Monday 12 June 2017. Relates to May 2017.
Warm, happy, welcoming environment. Extremely caring staff team from management down. Approachable, supportive ensuring all residents a treated equally.
A very special caring home.
How likely would you be to recommend The Whitecroft? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Jeanette O (Daughter of Resident) on Wednesday 22 March 2017. Relates to March 2017.
The Whitecroft provided mum not only with excellent care but a feeling, for her, as she had a new home. She loved the staff; their compassion and care was first class. They also gave my father when he was alive, support and care. He visited her every day and was always warmly greeted and treated with care and dignity. I would have no hesitation in recommending your care home to anyone who needs care and can no longer live in their own home.
How likely would you be to recommend The Whitecroft? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at The Whitecroft
