Avon Park Residential Home

66 Southampton Road, Park Gate, Southampton SO31 6AF
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9.9 37 Reviews
  • Avon Park Residential Home, Southampton
Avon Park Rest Home is located in Park Gate, on the south coast of Hampshire. This well established privately owned residential home is purpose built and provides accommodation for up to 38 elderly residents.

Avon Park provides residents with a warm, relaxed, informal and homely atmosphere where well-being, care and comfort are of paramount importance. All staff strive to preserve dignity, privacy and individuality in a caring atmosphere.

Accommodation at Avon Park is provided in 38 single bedrooms and one double bedroom, all of which have en-suite facilities. All rooms are individually designed, bright, airy and beautifully decorated. All rooms have 24 hour nurse call bell system, individual central heating control, private telephone line and colour TV. Some bedrooms have patio doors and extensive views of the garden or surrounding area. Residents are welcome to bring their own personal effects.

Meals are taken in the spacious dining room that overlooks the front of the property and its beautiful gardens. All meals are freshly cooked and a nutritious and varied menu is offered. Fresh and local produce is used whenever possible. Menu examples are available on their website.

Avon Park has a private landscaped garden of 3/4 of an acre with well maintained flower beds, shrubbed borders and beautiful trees. Perfect for relaxing during summer months and socialising with family on sunny days.

Please visit their website for further information.
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Care Provided by Avon Park Residential Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 38 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1700
  • RESPITE Self-Funded Residential Care: £1250 – £1700

Description of Care and Services (Including Food) Covered by Fee
We undertake within the fees that have been agreed to provide you with:
•   your room and accommodation
•   heating and lighting
•   three main meals each day, with mid-morning, mid-afternoon and late-night drinks and snacks all being available
•   facilities for drinks and refreshments at any time
•   laundry undertaken on the premises
•   access to TV in your room, and sitting rooms, which are available to all residents
access to Wi-Fi in your room, and sitting rooms, are available to all residents
•   care and support from staff to help you with any difficulties you may have in daily living, as recorded and agreed on your plan of care
•   access to, and use of, the aids and appliances available in the home, which are used to meet individual needs such as hoist, lift, occasional use of wheelchairs.

These prices are only a guideline, please contact Avon Park Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Avon Care Holdings Ltd

Person in charge

  • Mitchelle Perry (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Our Admissions Policy Policy Statement This policy sets out: • how the home handles referrals of prospective residents • to make sure that everyone is satisfied that the home will meet their needs • to organise the admission in ways which give the new resident the best possible start to their life in the home. Our home considers that much of the success of a period of residence lies in making the correct decisions and taking appropriate action at the time of a resident’s referral and admission. It therefore works in its admission and referral policies to achieve the requirements of Regulation 14: Suitability of Service of the Regulated Services (Service Providers and Responsible Individuals) Regulations 2017. Regulation 14 requires the care home to have an “admissions and commencement of the service policy and procedure”, which includes reference to: • arrangements for confirming that the service can or cannot provide a suitable service • details about the consultation process involved and the information to be considered • the assessment processes (including for emergency admissions), including who will undertake the assessment • the circumstances where a service will not be provided • opportunities to visit a care home which is under consideration • the arrangements for start of service. Our home has a suite of policies that meet these requirements, including Needs Assessment in Care Homes, Information Provision for Prospective Service Users, Trial Visits, Residents Bringing Private Property Into the Home, Service Users’ Contracts and Key Workers. The home will also follow all government guidance in respect of applications for admission during the COVID-19 emergency situation, including those referred through hospital discharge arrangements. It might be necessary to modify some of the procedures that are described below to ensure compliance. Policy on Referrals and Admissions Referrals and applications* *The sources of a given home’s referrals and applications will vary according to the type of home and local factors. 1. Referrals from people following local authority/health services assessment — The home could receive enquiries or applications from or on behalf of people: a. whose care and support needs have been assessed by their local authority and relevant health services b. who have met national eligibility criteria c. who have a care and support plan that indicates that a care home will be the best way of meeting their needs d. who have agreed that the local authority should arrange their care e. who could be receiving local authority funding to meet their care needs. f.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1960
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (38)

Visiting

  • Visiting is in accordance with Government Guidelines

Parking

  • Private car park

Avon Park Residential Home Reviews (37)

9.9

Avon Park Residential Home has a Review Score of 9.9 (9.851) out of 10, based on 17 reviews in the last 2 years.
Over all time Avon Park Residential Home has 37 reviews.

Overall Experience
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Reviewer Connection to Avon Park Residential Home
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Total of 37, showing 21-37
Review from Diane M (Daughter of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident in Avon Park for 6 months now and it is high time I gave a review if only to say a big thank you to the owner and all the staff for going the extra mile to help Dad settle in. It was with a heavy heart that we had to admit that Dad's needs could no longer be met at home
with us and so I began the long task of researching all the care homes in our locality. Avon Park came out top of the list and everything I have seen since has justified our choice. The staff I have encountered have all been great: there is a settled team of staff with a low turnover, so I think that shows it is a happy place to work. The care is excellent - Dad has had a few niggling health problems, but they have been sorted out immediately. To quote Dad "nothing is too much trouble". The home has its own chef and the meals look lovely. In all, we could not have found a better place than Avon Park. I only hope it's still open when I need care!
Reply from Alexander Nethersole, Director at Avon Park Residential Home

Hi Diane, thank you for taking the time to give us such an excellent review. At Avon Park Residential Home, we pride ourselves on delivering outstanding high-quality care to all our residents. I will pass your feedback on to the staff. Kind regards.

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Review from Maureen A (Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I booked a week's convalescence at Avon Park to recover from a knee operation. I was so glad I did as I was not in a good place physically or mentally on coming out of hospital. The staff could not have treated me better. They all were supportive and nothing was too much bother. The size of my meals
was adjusted over the days to aid my recovery and all the food was really nice and homemade. I could have easily extended my stay but decided that I had to 'bite the bullet' and return home and get used to managing for myself once more. A great big 'thank you' to one and all.
Reply from Alexander Nethersole, Director at Avon Park Residential Home

Thank you for your review. It was a great pleasure caring for you and we are pleased to
hear that your time with us was beneficial. We hope you continue to recuperate. We all send our best wishes. Alex.

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Review from J E (Resident) published on 11 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avon Park has gone above and beyond to make me feel welcome. All the staff, including the management team, care staff, housekeeping, laundry, and the cooks and kitchen staff are kind, helpful, and friendly. They do everything to help meet my needs and to make sure I am happy and content. I took up residence
at the end of November and can honestly say that it has exceeded my expectations.
Reply from Alexander Nethersole, Director at Avon Park Residential Home

Thank you for your kind review. It has been a pleasure welcoming you into our home. We hope you will continue to be very happy here.

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Review from Susan D (Daughter of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother lived at Avon Park for nearly three years and during that time I was reassured that she was being totally looked after and cared for. During the Pandemic and a recent illness I've had, this knowledge was very important to me and my family. I can only admire and thank the staff that work at
Avon Park for their dedication. They are very underrated as a group of people who give so much for so little reward. I can only say that the care Mum received was second to none and I would recommend this loving home to anybody.
Reply from Alexander Nethersole, Director at Avon Park Residential Home

Hi Sue, thank you for your excellent review. It was a pleasure caring for your mother. I will pass your comments on to the staff team. Regards, Alex.

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Review from Sue K (Daughter of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at Avon Park for two and a half years. She is very well looked after and is very happy there. The staff are very caring and compassionate and the food is freshly cooked each day by the chef, we are even invited to have lunch with Mum whenever we want. There are also various activities
for the residents to do if they want to join in.
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Review from Jackie H (Daughter of Resident) published on 17 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent over 6 very happy years at Avon Park Residential Home. Indeed they gave her a new lease of life. It is such a homely place with very caring and welcoming staff. I would highly recommend this home as that is exactly what it is -a home, not just a place to live out old age. Thank you to everyone.
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Review from Jo G (Daughter of Resident) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother needed a short respite stay between hospital and living back in her own home. Avon Park provided the perfect place. Management were so supportive - helping us get mum out of hospital as quickly as possible and being flexible when putting her care package together took longer than anticipated.
Mum had excellent care during her stay. Her direct quote was "I couldn't fault it". Her only disappointment was that they didn't have hot puddings every day! Mum's room was comfortable, overall she enjoyed the food despite being a fussy eater, she found the carers helpful and friendly, and most importantly for us, we felt confident that she was in a safe place being cared for well.
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Review from Gillian H (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in Avon Park for three years. The staff are always very pleasant and helpful. I feel they look after mum well. One carer, in particular, is lovely always smiling and cheerful. Two other ladies always make mum feel safe and secure at Avon Park and nothing is too much trouble for them.
I feel the new manager will make some positive changes to an already happy care home.
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Review from M H (Daughter of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has recently needed hospital admission. The carers have been very good, staying with her until ambulances arrived.
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Review from Judy J (Daughter of Resident) published on 15 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I researched Care Homes in our local area in July 2013 and decided that Avon Park would be the best fit for our mother. She has been there since that time and will soon be celebrating her 100th birthday.
During her time in her new home, she has been so well cared for, especially by
the senior members of the team and the management. Mum has had some health issues, but all have been dealt with promptly. We are notified immediately of any changes to her situation and informed of all action being taken. We find this very reassuring. When we visit we are made to feel very welcome and encouraged to give feedback on anything that could improve the experience that both Mum has as a resident, and we have as visitors. Everyone is accessible and eager to help. Having regular visits from a Chiropodist and twice-weekly visits from the hairdresser makes these necessities totally stress free.
We are very happy with Avon Park, and would not want our mother to be anywhere else.
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Review from Julie G (Niece of Resident) published on 3 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Aunt stayed here for a month for respite care and holiday. The staff were very kind and friendly and soon made her feel very welcome. The level of care was appropriately managed to allow my Aunt privacy and independence as well as ensuring she was very comfortable and looked after. It was a very
successful stay with my Aunt able to go home with confidence and better levels of energy.
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Review from Rhona S (Daughter of Resident) published on 13 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Avon Park for about eighteen months now and is full of praise for the staff, and their excellent care for her. Residents are encouraged to be as active as they wish, and in Mum's case, this includes playing her piano every day, keeping an assortment of plants in pots on her patio,
and keeping the local bird population well fed. Although very professional, the staff are full of fun and genuine kindness and seem to meld together into an excellent team. Food is of a good quality, laundry is beautifully handled, and residents are pretty much waited on hand and foot! As a daughter, I know I couldn't provide anything like the same standard of service, let alone nursing care, and I'm delighted that Mum has found such a lovely place to live.
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Review from Linda S (Daughter of Resident) published on 16 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad was a resident for just over 2 years until he became too ill to stay at this friendly caring home. As I don't live near enough to visit regularly I would phone to see how dad was doing and it didn't matter who I spoke to, they could give me a full report on Dad, from how he was feeling to what
he had eaten. We I visited Dad looked clean and smart and very comfortable. When asked how he was he would reply "fine, I've got no worries anything is done for me." The meals were appetising with a choice for lunch and tea, drinks were always available not only to residents but visitors as well. The home is clean and well maintained and the staff are wonderful, caring and efficient.
It is such a shame Dad could not stay with them but in his last six weeks the staff were truly exceptional and I couldn't thank them enough.
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Review from Elizabeth P (Niece of Resident) published on 23 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt moved into Avon Park 18 months ago as she was no longer safe to live alone. Aged 92 she had recurrent falls. She was a shy and quiet spinster and the thought of moving was quite daunting. However, she was always treated with kindness and affection by the staff who had worked there for some
time. It was nice to have that continuity, no unfamiliar faces she didn't know. She was always well dressed, clean and tidy, as was her room.
Food was good, well balanced, homely meals. I, as a visitor, was always made to feel welcome with cups of tea and I could stay for lunch with her if I wished. I was so worried to begin with that she wouldn't settle but I can honestly say I needn't have worried. I would recommend Avon Park to anyone. They were cheaper than a lot of others I visited and the Care Quality Commission score was excellent. My aunt has now sadly passed away but I will always be thankful to Avon Park for making her remaining life carefree and enjoyable.
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Review from Julie C (Friend of Resident) published on 22 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I were in a guardian position of looking out for our lovely late dear aunt.
From the fist time, we contacted the home the care, help and support from the owners and all the staff was outstanding!
A light in the dark for us when our dear relative needed respite care and eventually full-time
residence. This lovely home provides professional care and the highest provision in warmth, kindness and all catering requirements for residents needs and comfort. The high standards are set at the top and cascade down, this home provides an exceptional standard of care for residents and family. We would highly recommend this lovely clean caring residential home. A grateful thanks to all the staff for making our aunts stay so comfortable.
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Review from Elizabeth W (Resident) published on 10 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been well looked after by the management and staff. I couldn't have wished for better! Everyone is so caring, nothing is a burden to them. I it's a truly wonderful place to be to be cared for.
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Review from Maureen L and Sue H (Friend of Resident) published on 10 March 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Visited friend and were offered refreshment on arrival. Found staff to be very happy and welcoming. It had a very nice feel to the place and the lunch we were given was of a high standard with fresh vegetables. It was our first visit and the owner was happy to give us a lift to and from the station
which was much appreciated. We spoke with a few members of staff and they were all long serving and appeared to be very caring. The resident friend was very content to be there and told us the staff were very kind to her. Overall we were most impressed with Avon Park.
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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Avon Park Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Avon Park Residential Home is calculated as follows: ( (171 Excellents x 5) + (30 Goods x 4) ) ÷ 201 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon Park Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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