Applewood, Tadley, Hampshire
Applewood, Tadley, Hampshire
Applewood, Tadley, Hampshire

Applewood is a residential care home, offering dementia care. It was rated Outstanding by CQC in July 2016, placing it among the top care homes in England.

Applewood is a very active home, where all residents are encouraged to live life to the full and participate in everyday tasks and with trips out.

The home is an old building, with a purpose-built extension and many of the rooms are ensuite. The garden has been landscaped with a seaside theme and residents are able to come and go as they please to the secure garden.

All food is freshly prepared each day, with a choice of meals on offer.

Group: Milkwood Care Ltd

Person in charge: Laura Hulett (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Bulgarian, Spanish; Castilian, French, Hungarian, Polish, Portuguese, Romanian, Russian

Single Rooms: 35

Shared Rooms: 2

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single £850 – £1000 (These prices are only a guideline, please contact Applewood to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Applewood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Applewood has a Review Score of 9.8 (9.794)

The Review Score of 9.8 (maximum of 10) for Applewood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Applewood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.794 for Applewood is calculated as follows: ( (146 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 180 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Applewood is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 13 Reviews ÷ 7.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Applewood?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Applewood

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

Applewood is providing my cousin with excellent care so much so that I feel no need to worry about him. He has a social life which is something he's not had for a long while. I take my hat off to all staff at Applewood for providing their residents with so much variety in their daily lives and for the very special care that is taken with each and every one of them. They provide not only the individual care and attention but also entertain them with varied sources of activities and lots of valued trips out. I think my cousin has done more at Applewood than he would ever have done had he stayed in his home.

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Laura Hulett, Registered Manager at Applewood responded to this review on 07 Aug 2017:

What lovely feedback - thank you!

Mum is consistently well looked after and treated with respect, dignity and real care for her welfare.
When I spoke to a member of staff about an issue with mum's teeth earlier this week, she responded straight away to check them and has already arranged for them to be mended.
The facilities are lovely and so well maintained and, even though mum doesn't use much of them now, it's actually nice for us to visit her in such pleasant surroundings.

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Laura Hulett, Registered Manager at Applewood responded to this review on 07 Aug 2017:

Thank you for the review!

The care mum receives at Applewood is excellent. The staff are all friendly and very caring and I can only admire their endless patience and kindness. The residents are very well looked after, they have the opportunity to go out on lots of trips and there are plenty of activities going on in the home to keep them interested and entertained. Relatives are made very welcome and it is very comforting to know when we leave after a visit that mum is safe, warm, well-fed and well cared for. Having to put a parent in a home is a difficult thing to do and we are very lucky to have found such a good one - many thanks to the manager and the team!

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Laura Hulett, Registered Manager at Applewood responded to this review on 03 Aug 2017:

Thank you for the review!

We have found the care home excellent in all areas so far. The open door policy for friends and family gives us a great confidence that the home is aiming to be as much home-like as possible while creating a safe environment for residents. Staff are friendly but not intrusive during visits and, while occasionally objects (belongings) appear to wander (inevitably) between residents rooms, they are returned when highlighted.
Personally, I love the fact that family are invited to eat (and participate in activities) with residents.
My husband and I have very limited experience of residential/care homes. While it is expensive, it is at market rates and we are very happy with the care provided so far. The manager's communications with us have been great too - with that all important personal touch.

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Laura Hulett, Registered Manager at Applewood responded to this review on 03 Aug 2017:

Many thanks for your lovely feedback!

Applewood is a lovely, friendly, caring place that my husband really enjoys visiting for his respite day every week. All the staff are delightful and the place is always spotlessly clean.
When the time comes, I will not hesitate to use Applewood for full-time care.

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Laura Hulett, Registered Manager at Applewood responded to this review on 03 Aug 2017:

Thank you!

I have recommended Applewood to a friend and the reason for this is obvious care and dedication of the staff. The individual personal care and attention paid to each resident is heart-warming and hugely reassuring.
I can't think of a nicer, more welcoming environment for a resident - my nan is happier now than she has been in a long time and that in itself is enough to know she is in the right place. She has been encouraged to join in so many fun things and I cannot tell you what a relief and comfort it is to know that she is getting the most out of her time now.
I really can't thank the staff at Applewood enough - not just for the care they give nan, but the care they give to us when we visit. Everyone smiles, everyone enjoys being there and it really is a beautiful place to spend time with loved ones.

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Laura Hulett, Registered Manager at Applewood responded to this review on 03 Aug 2017:

Thank you for such a lovely review!

My Mother is extremely happy at Applewood, enjoying the attention given to her by staff. Family members may visit at any time. The doctor is called without hesitation (if the need arises) and she was transported to a hospital after a fall. The greatest of care is given at all times and I cannot fault the manager or staff in any way. My concerns, although very few, are listened to and actions are taken, it is easy to get in touch with the manager and all staff are approachable and helpful. The care home is "homely" and has a range of activities which stimulate the residents. The communal areas vary in size and are light and welcoming whilst the grounds offer an outdoor space which is well used. I am kept informed as to the state of health of my Mother and attend a yearly Care Plan Review with her key worker. I have frequently said, "Applewood Care Home 'does what it says on the tin' - it Cares".

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Laura Hulett, Registered Manager at Applewood responded to this review on 03 Aug 2017:

Many thanks for your detailed review of us.

The care and compassion of all the team, not just for residents but for their families and friends alike, is exemplary.
They have all cared for mum through some very difficult and challenging behaviour with nothing but smiles, laughter and genuine concern for her welfare.
I feel happy and comfortable that mum is receiving excellent care which is tailored to her needs and regularly reviewed.
There's always something going on should residents wish to join in and family and friends are welcome along.
Food is yummy (I speak from personal experience).
I am always welcomed with smiles (and the offer of a cuppa!).
I have attended the virtual dementia tour course which I would highly recommend to all. It was extremely informative and enlightening, giving me an insight into mum's world I would never have seen had Applewood not provided the opportunity.
I highly recommend Applewood. It is a clean, safe and caring environment with compassionate management and staff at all levels.

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Laura Hulett, Registered Manager at Applewood responded to this review on 03 Aug 2017:

Thank you so much for your detailed review of us!

Wonderfully friendly and caring home. Staff clearly take the time to know the residents personally and use this knowledge to strike up relevant conversations when attending to their needs which makes everything much less stressful. Always a happy atmosphere when I visit and my relative is content there.

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Laura Hulett, Registered Manager at Applewood responded to this review on 03 Aug 2017:

Thank you for the review!

My mum has been living at Applewood since Christmas 2015. This was preceded by a spell in a hospital before which she had lived on her own since being widowed in 2007. I can honestly say that she has not been as happy as she is now for years. She is looked after with kindness, entertained with enthusiasm, and has a real sense of belonging. The manager is remarkable and goes above and beyond like nothing I've known before. The staff are empathetic, warm and tender. I really cannot speak highly enough of Applewood. I visited other homes before deciding that this was the place I wanted mum to live. It has a soul which other places lacked.

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Laura Hulett, Registered Manager at Applewood responded to this review on 03 Aug 2017:

Thank you for your lovely feedback!

I am very happy with the care my mother is receiving, it is a happy and caring home and I am glad I found it. The management is second to none, my only concern is I have to ask about extra monies owed, I would like to suggest a detailed account each month to save building up too much debt.

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Laura Hulett, Registered Manager at Applewood responded to this review on 03 Aug 2017:

Thanks for the feedback, we can certainly email/ call you each month with an a/c update, no problem at all.

My mother has been in Applewood for just over a year now and I am very happy with the care my mother receives. They have plenty of activities to engage the residents, the facility is kept clean and the food is great. As I live overseas it's good to know my mother is in such capable hands, thank you.

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Laura Hulett, Registered Manager at Applewood responded to this review on 03 Aug 2017:

Thanks for your review!

Fantastic care provided by Applewood Care Home, Bramley. Lots of organised outings which the family/ friends can always get involved in. The care home is also going through some refurbishment so is looking really smart with new furniture and decoration. Would not hesitate to recommend to others.

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Laura Hulett, Regis at Applewood responded to this review on 03 Aug 2017:

Thanks, pleased you like the redecoration!

My dad became a resident at Applewood approximately 12 months ago. My siblings and I have been really happy with dad's care and support during this time. The staff are really supportive and respectful of the residents and are friendly. We've also been really happy that the turnover of staff seems very low, which we feel offers great continuity for our dad and others. They also do lots of activities and day trips, and document everything really well which is great for us keeping up to date.

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Laura Hulett, Home Manager at Applewood responded to this review on 27 May 2016:

Thank you for reviewing us!

I know that my mother is safe and being very well-looked after by all the staff. The care she is receiving is excellent and is specifically tailored to meet her needs. As soon as you enter Applewood you are met by smiling, cheerful staff who welcome visits by family and friends at any time. I should like to thank the manager and all her staff who make Applewood a home and not an institution.

How likely would you be to recommend Applewood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Laura Hulett, Manager at Applewood responded to this review on 20 May 2016:

Thank you for your lovely comments.

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Awards / Recognitions

March 2014

Job Vacancies

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Care Home Idol 2016

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