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Carlton House Rest Home Ltd

15 Barton Court Road, New Milton, Hampshire BH25 6NN
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Carlton House Rest Home Ltd, New Milton
Carlton House Rest Home Ltd, New Milton
Carlton House Rest Home Ltd, New Milton

Carlton House Rest Home Ltd offers a truly comfortable and homely environment, providing personalised care tailored to each individual. Carlton House's dedicated team has extensive experience in supporting people living with dementia and those with learning disabilities, ensuring compassionate care you can trust.

Carlton House welcome's both short-term and long-term care needs, and are proud of their strong reputation for quality care within the New Milton community. Carlton House operates to...  

Care Provided by Carlton House Rest Home Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,250£1,100 - £1,250
Residential Dementia Care£1,100 - £1,250£1,100 - £1,250

Our fees can vary around rooms available.

Contact Carlton House Rest Home Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Carlton House Rest Home LTD
  • Private Owned

Person in charge

  • Emma Colein (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • The team welcome everyone at all times.

Parking

  • On site parking available

Carlton House Rest Home Ltd Reviews (21)

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9.5

Carlton House Rest Home Ltd has a Review Score of 9.5 (9.510) out of 10, based on 8 reviews in the last 2 years. Over all time Carlton House Rest Home Ltd has 21 reviews.

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Showing 21 reviews matching selected criteria
Review from Georgia B (Daughter of Resident) published on 25 January 2017 Submitted via Postal Card
Overall Experience

My father has been a resident here for a week so far. Right from the beginning he and we as a family have felt welcome and are pleased that he is well cared for. Everything we have asked for has been tended to very quickly. We have seen happy, patient staff and managers. The home is clean and looks newly furbished. The food is lovely and a good and varied menu. It was a place recommended to us by a friend whose Mum is here and we are so pleased to have found it.

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No Rating
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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (2)

Emma Colein
Emma ColeinJob Title:ManagerJoined: 2022

Emma is trained in all aspects of care and has achieved a Diploma Level 5 Apprenticeship in Leadership and Social Care Management.

Emma began working at Carlton House in 2008 as a Care Worker. In 2012 broadened her experience as a senior carer and deputy manager in another care home. Emma also achieved her NVQ Level 2 and NVQ 3 in previous years. Emma then re-joined us as a senior carer and medication lead in 2020, assisting the previous manager in all aspects of the day-to-day running of the home, which involved supervisions, appraisals, assessments, rotas, and recruitment to ensure the Care Home Regulations and Standards were met.

“I love working in care and being there for our residents to support and encourage their quality of life day by day. I have been in the care industry since I was 18 and over the years have become more and more passionate about the job, wanting to learn and experience more. My passion is to ensure we promote and provide person-centred care with the input of those closest to our residents.”

Gemma Hendy
Gemma HendyJob Title:Deputy ManagerJoined: 2024

Gemma brings with her years of experience in the care sector, from housekeeping, being a care assistant day and night and then working her way towards being a senior carer. Whilst Gemma was a senior carer for us at Carlton House, she was also our care plan and medication lead, showing keen involvement and being an integral part of the day-to-day needs of the home being met. Due to Gemma’s hard work and dedication, she was promoted to Deputy Manager in February 2024. Gemma has her NVQ Levels 2 & 3 in Health and Social care and is currently completing her Diploma 4 in Lead Practitioner.

“I started working within a care setting at the age of 16. Throughout that time, I have learnt and experienced many different challenges which have contributed to my love for the job and caring for the elderly. I have a particular passion for end-of-life care and ensuring that they have dignity in every way. I also love to share this and help teach others the little touches and attention to detail which makes what can be a difficult time as comforting as possible.”

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