Carlton House Rest Home Ltd

15 Barton Court Road, New Milton BH25 6NN
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9.7 21 Reviews
  • Carlton House Rest Home Ltd, New Milton
Carlton House Rest Home Ltd offers a truly comfortable and homely environment, providing personalised care tailored to each individual. Carlton House's dedicated team has extensive experience in supporting people living with dementia and those with learning disabilities, ensuring compassionate care you can trust.

Carlton House welcome's both short-term and long-term care needs, and are proud of their strong reputation for quality care within the New Milton community. Carlton House operates to the highest standards, fully adhering to all regulatory requirements.

Residents enjoy a vibrant and supportive social atmosphere that promotes rest, recuperation, and wellbeing, while always respecting personal freedoms, independence, and individual interests. At Carlton House, they don’t just provide care; they create a place to feel at home.

Carlton House mission statement:

Commitment:
Carlton House is committed to ensuring a high quality of service is provided to all service users.

Home:
Carlton House strives to ensure and consider that Carlton House provides an environment which enables all service users to feel it is their home.

Person Centred Care:
Carlton House pride ourselves on ensuring all service users are treated as individuals and are supported with making choices to meet their own needs and wishes.
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Care Provided by Carlton House Rest Home Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1250
  • Self-Funded Residential Dementia Care: £1000 – £1250
  • RESPITE Self-Funded Residential Care: £1000 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1250

Our fees are based on our rooms we have available. We do not base fees on care needs.

These prices are only a guideline, please contact Carlton House Rest Home Ltd to find out the exact price for your requirements.

Contact Carlton House Rest Home Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Carlton House Rest Home Ltd to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Carlton House Rest Home LTD
  • Privately Owned

Person in Charge

  • Emma Colein (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • The team welcome everyone at all times.

Parking

  • On site parking available

Carlton House Rest Home Ltd Reviews (21)

9.7

Carlton House Rest Home Ltd has a Review Score of 9.7 (9.685) out of 10, based on 13 reviews in the last 2 years.
Over all time Carlton House Rest Home Ltd has 21 reviews.

Overall Experience
  • 19
  • 2
  • 0
  • 0
  • 0
Date Published
  • 21
  • 4
  • 7
  • 13
  • 8
Reviewer Connection to Carlton House Rest Home Ltd
  • 9
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Georgia B (Daughter of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident here for a week so far. Right from the beginning he and we as a family have felt welcome and are pleased that he is well cared for. Everything we have asked for has been tended to very quickly. We have seen happy, patient staff and managers. The home is clean and looks
newly furbished. The food is lovely and a good and varied menu. It was a place recommended to us by a friend whose Mum is here and we are so pleased to have found it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Carlton House Rest Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Carlton House Rest Home Ltd is calculated as follows: ( (129 Excellents x 5) + (21 Goods x 4) ) ÷ 150 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Carlton House Rest Home Ltd is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Emma

Emma Colein

Job Title: Manager Joined: 2022

Emma is trained in all aspects of care and has achieved Diploma Level 5 Apprenticeship in Leadership and Social Care Management.


Emma began working at Carlton House in 2008 as a Care Worker, Emma then in 2012 broadened her experience as a senior carer and deputy manager in another care home. Emma also achieved her NVQ Level 2 and NVQ 3 in previous years. Emma then re-joined us as a senior carer and medication lead in 2020, assisting the previous manager in all aspects of the day to running of the home, which involved supervisions, appraisals, assessments, rotas, and recruitment to ensure the Care Home Regulations and Standards were met.


“I love working in care and being there for our residents to support and encourage their quality-of-life day by day. I have been in the care industry since I was 18 and over the years become more and more passionate about the job wanting to learn and experience more. My passion is to ensure we promote and provide person centred care with the input of those closest to our residents.”

Gemma

Gemma Hendy

Job Title: Deputy Manager Joined: 2024

Gemma brings with her years of experience in the care sector from housekeeping, being a care assistant day and night and then working her way towards being a senior carer. Whilst Gemma was a senior carer for us at Carlton House, she was also our care plan and medication lead showing keen involvement and being an integral part of the day to day needs of the home being met. Due to Gemma’s hard work and dedication, she was then promoted to Deputy Manager February 2024. Gemma has her NVQ level 2 & 3 in Health and Social care and is currently completing her Diploma 4 in Lead Practitioner.


“I started working within a care setting from the age of 16. Throughout that time, I have learnt and experienced many different challenges which has contributed to my love for the job and caring for the elderly. I have a particular passion for end-of-life care and ensuring they have dignity in every way. I also love to share this and help teach others the little touches and attention to detail which makes what can be a difficult time as comforting as possible.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carlton House Rest Home Ltd to verify any information. View our terms and conditions. Carlton House Rest Home Ltd has an Enhanced Service - more info.