






Carlton House Rest Home Ltd offers a truly comfortable and homely environment, providing personalised care tailored to each individual. Carlton House's dedicated team has extensive experience in supporting people living with dementia and those with learning disabilities, ensuring compassionate care you can trust.
Carlton House welcome's both short-term and long-term care needs, and are proud of their strong reputation for quality care within the New Milton community. Carlton House operates to...
Carlton House Rest Home Ltd offers a truly comfortable and homely environment, providing personalised care tailored to each individual. Carlton House's dedicated team has extensive experience in supporting people living with dementia and those with learning disabilities, ensuring compassionate care you can trust.
Carlton House welcome's both short-term and long-term care needs, and are proud of their strong reputation for quality care within the New Milton community. Carlton House operates to the highest standards, fully adhering to all regulatory requirements.
Residents enjoy a vibrant and supportive social atmosphere that promotes rest, recuperation, and wellbeing, while always respecting personal freedoms, independence, and individual interests. At Carlton House, they don’t just provide care; they create a place to feel at home.
Carlton House mission statement:
Commitment:
Carlton House is committed to ensuring a high quality of service is provided to all service users.
Home:
Carlton House strives to ensure and consider that Carlton House provides an environment which enables all service users to feel it is their home.
Person Centred Care:
Carlton House pride ourselves on ensuring all service users are treated as individuals and are supported with making choices to meet their own needs and wishes.
Care Provided by Carlton House Rest Home Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees can vary around rooms available.
The price(s) shown are provided by the care home. Contact Carlton House Rest Home Ltd for full pricing details and T&Cs.
Contact Carlton House Rest Home Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Carlton House Rest Home LTD
- Private Owned
Person in charge
- Emma Colein (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (3)
Visiting
- The team welcome everyone at all times.
Parking
- On site parking available
Carlton House Rest Home Ltd Reviews (22)
Carlton House Rest Home Ltd has a Review Score of 9.5 (9.510) out of 10, based on 8 reviews in the last 2 years.
Over all time Carlton House Rest Home Ltd has 22 reviews.
The staff at Carlton House acted very quickly in getting him assessed and subsequently admitted within the space of a few days.
The manager and staff were very welcoming and provided...
The staff at Carlton House acted very quickly in getting him assessed and subsequently admitted within the space of a few days.
The manager and staff were very welcoming and provided reassurance to the whole family.
The care given is good and they always have time to update us with how he's progressing.
My step-father now has his medical, personal care, social and emotional well-being taken care of.
We as a family now have peace of mind. Thank you.
My father has been a resident here for a week so far. Right from the beginning he and we as a family have felt welcome and are pleased that he is well cared for. Everything we have asked for has been tended to very quickly. We have seen happy, patient staff and managers. The home is clean and looks...
My father has been a resident here for a week so far. Right from the beginning he and we as a family have felt welcome and are pleased that he is well cared for. Everything we have asked for has been tended to very quickly. We have seen happy, patient staff and managers. The home is clean and looks newly furbished. The food is lovely and a good and varied menu. It was a place recommended to us by a friend whose Mum is here and we are so pleased to have found it.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Carlton House Rest Home Ltd.
There are no upcoming events for Carlton House Rest Home Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Carlton House Rest Home Ltd.
Accreditations
There are no accreditations posted yet for Carlton House Rest Home Ltd.
Meet the Team (2)

Emma is trained in all aspects of care and has achieved a Diploma Level 5 Apprenticeship in Leadership and Social Care Management.
Emma began...
Emma is trained in all aspects of care and has achieved a Diploma Level 5 Apprenticeship in Leadership and Social Care Management.
Emma began working at Carlton House in 2008 as a Care Worker. In 2012 broadened her experience as a senior carer and deputy manager in another care home. Emma also achieved her NVQ Level 2 and NVQ 3 in previous years. Emma then re-joined us as a senior carer and medication lead in 2020, assisting the previous manager in all aspects of the day-to-day running of the home, which involved supervisions, appraisals, assessments, rotas, and recruitment to ensure the Care Home Regulations and Standards were met.
“I love working in care and being there for our residents to support and encourage their quality of life day by day. I have been in the care industry since I was 18 and over the years have become more and more passionate about the job, wanting to learn and experience more. My passion is to ensure we promote and provide person-centred care with the input of those closest to our residents.”

Gemma brings with her years of experience in the care sector, from housekeeping, being a care assistant day and night and then working her way...
Gemma brings with her years of experience in the care sector, from housekeeping, being a care assistant day and night and then working her way towards being a senior carer. Whilst Gemma was a senior carer for us at Carlton House, she was also our care plan and medication lead, showing keen involvement and being an integral part of the day-to-day needs of the home being met. Due to Gemma’s hard work and dedication, she was promoted to Deputy Manager in February 2024. Gemma has her NVQ Levels 2 & 3 in Health and Social care and is currently completing her Diploma 4 in Lead Practitioner.
“I started working within a care setting at the age of 16. Throughout that time, I have learnt and experienced many different challenges which have contributed to my love for the job and caring for the elderly. I have a particular passion for end-of-life care and ensuring that they have dignity in every way. I also love to share this and help teach others the little touches and attention to detail which makes what can be a difficult time as comforting as possible.”
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