Enbridge House, Newbury, Hampshire
Enbridge House, Newbury, Hampshire
Enbridge House, Newbury, Hampshire

Enbridge House offers an experienced residential care and respite care service, from a friendly team of qualified and experienced carers who are fully resourced to achieve their full potential and dedicated to promoting respect and dignity for adults in care.

The home is an ideal choice for a peaceful and comfortable retirement, boasting scenic surroundings within 2-acre sculpted gardens, and neighbouring the famous Highclere Castle (DOWNTON ABBEY) with a comfortable interior that supports a relaxing and active lifestyle depending on personal choice.

Residents enjoy home-cooked meals and the home is equipped with modern care technology, including a 24-hour nurse call system and a lift to suit clients with mobility issues. All care provision is tailor-made to individual need and designed to support an independent lifestyle.

Owner: Mrs M Plumb and Miss K Bolt-Lawrence

Person in charge: M Plumb (Matron)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 75+.

Single Rooms: 13

Shared Rooms: 2

Rooms with ensuite WC: 13

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Enbridge House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Enbridge House has a Review Score of 9.8 (9.773)

The Review Score of 9.8 (maximum of 10) for Enbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Enbridge House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.773 for Enbridge House is calculated as follows: ( (68 Excellents x 5) + (20 Goods x 4) ) ÷ 88 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Enbridge House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 6 Reviews ÷ 3.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Enbridge House?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Enbridge House

  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My friend was admitted to Enbridge following an extensive period in hospital due a fall in her home. She had lost weight, was very tired and looked unwell.

The care received resulted in an almost complete recovery which enabled her to return early in the new year. She received excellent care, had the opportunity to have long "lie-in's" and had a room with a pleasant countryside view. We cannot thank the staff enough, their patience, consideration and overall care was exemplary.

How likely would you be to recommend Enbridge House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Karen Bolt-Lawrence, Partner at Enbridge House responded to this review on 20 Mar 2017:

Thank you very much. It is always so rewarding to admit someone who is really poorly and provide good rehab care and of course lots of TLC.

Mother has been at Enbridge House for almost 10 years and in that time she has been treated with respect, dignity and well-being all that time at the age of 103, sometimes that can be hard at times, she is a very stubborn lady!!

How likely would you be to recommend Enbridge House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Karen Bolt-Lawrence, Partner at Enbridge House responded to this review on 10 Mar 2017:

She is very much loved.... stubborn, we like to say she is spirited!. A pleasure to care for her.

My aunt has been a resident for 8 years - celebrated her 108th birthday in February 2017.
A wonderful home and the care is superb.

How likely would you be to recommend Enbridge House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Bolt-Lawrence, Partner at Enbridge House responded to this review on 09 Mar 2017:

This great lady of 108 years is amazing. She still climbs the stairs and berates the staff if her lunch is late!.. A real treasure and a pleasure to care for her.

I am very happy with all aspects of Enbridge House. My Mother is very happy, which makes me happy with her staying here. I have always been welcomed when I visit. I always have a chat with the staff, they keep me informed on Mum. All the staff are friendly to me, I hope Mum can stay here to continue our relationship. 11 out of 10!

How likely would you be to recommend Enbridge House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Karen Bolt-Lawrence, Partner at Enbridge House responded to this review on 09 Mar 2017:

This lovely, dear lady came in for respite care almost two years ago and decided to stay.... She is one of the family and a total delight to care for.

When handling the affairs of elderly clients I have always been pleased to recommend Enbridge Care Home to them as well as to members of my family.
My Aunt was very happy there and one of my old friends has now lived there contentedly for more than ten years.
The owners and their staff go to great lengths to make residents happy and comfortable in beautiful surroundings.

How likely would you be to recommend Enbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Bolt-Lawrence, Partner at Enbridge House responded to this review on 07 Mar 2017:

Our strong relationship with the legal Fraternity in Newbury has always been a great compliment to Enbridge House. P F, you are one of our long standing and very dear relationships and it was a great show of confidence to be asked to look after your Aunt.

The best home you could get for a loved one or relative. The two sisters that run the home are like family and all the staff are tremendous. We love them all.

How likely would you be to recommend Enbridge House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law was housed at Enbridge House, a mile away from our home, following a nasty illness in hospital. She needed care and attention, also some peace and quiet to recover. The room was comfortable, although slightly shabby, it was everything she needed and the team are exceptional. My mother in law was warm, bathed, every whim catered for and she looked forward to delicious home cooked food. She was even given a sherry before lunch if she wanted it, which was what she would normally have at home. The team were exceptionally kind, caring and honest and I was delighted to see her under their care. I would certainly recommend Enbridge House. I have put N/A under activities as she would not have wanted to participate but she did have her hair washed and cut and a pedicure!!

How likely would you be to recommend Enbridge House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

KAREN BOLT-LAWRENCE, PARTNER at Enbridge House responded to this review on 22 Feb 2016:

Thank you for your recognition Mrs S, your mother in law was an absolute pleasure to care for. It was lovely to see her improve on a daily basis and feel strong enough and confident enough to return to her home.

My mother has been at Embridge House for 12 years and is now 102 years old. She has been incredibly well looked after despite her mental condition deteriorating during that time. When she curse the nurses they take no notice of the abuse. Her family know she is in good hands.

How likely would you be to recommend Enbridge House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

KAREN BOLT-LAWRENCE, OWNER at Enbridge House responded to this review on 11 Jan 2016:

Thank you for your kind words and ongoing support. Your mother is, and always has been a pleasure to care for.

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