Enbridge House

Church Road, Woolton Hill, Newbury RG20 9XQ
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9.2 25 Reviews
  • Enbridge House, Newbury
Enbridge House offers an experienced residential care and respite care service, from a friendly team of qualified and experienced carers who are fully resourced to achieve their full potential and dedicated to promoting respect and dignity for adults in care.

The home is an ideal choice for a peaceful and comfortable retirement, boasting scenic surroundings within 2-acre sculpted gardens, and neighbouring the famous Highclere Castle (DOWNTON ABBEY) with a comfortable interior that supports a relaxing and active lifestyle depending on personal choice.

Residents enjoy home-cooked meals and the home is equipped with modern care technology, including a 24-hour nurse call system and a lift to suit clients with mobility issues. All care provision is tailor-made to individual need and designed to support an independent lifestyle.
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Care Provided by Enbridge House

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 17 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Enbridge House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Mandy Plumb and Karen Bolt-Lawrence

Person in charge

  • Mandy Plumb (Matron)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (2)

Enbridge House Reviews (25)

9.2

Enbridge House has a Review Score of 9.2 (9.167) out of 10, based on 5 reviews in the last 2 years.
Over all time Enbridge House has 25 reviews.

Overall Experience
  • 19
  • 6
  • 0
  • 0
  • 0
Date Published
  • 25
  • 1
  • 1
  • 5
  • 20
Reviewer Connection to Enbridge House
  • 8
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Ian C (Son of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with all aspects of Enbridge House. My Mother is very happy, which makes me happy with her staying here. I have always been welcomed when I visit. I always have a chat with the staff, they keep me informed on Mum. All the staff are friendly to me, I hope Mum can stay here to continue
our relationship. 11 out of 10!
Reply from Karen Bolt-Lawrence, Partner at Enbridge House

This lovely, dear lady came in for respite care almost two years ago and decided to stay.... She is one of the family and a total delight to care for.

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Review from P F (Power of Attorney of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When handling the affairs of elderly clients I have always been pleased to recommend Enbridge Care Home to them as well as to members of my family.
My Aunt was very happy there and one of my old friends has now lived there contentedly for more than ten years.
The owners and their staff go to great
lengths to make residents happy and comfortable in beautiful surroundings.
Reply from Karen Bolt-Lawrence, Partner at Enbridge House

Our strong relationship with the legal Fraternity in Newbury has always been a great compliment to Enbridge House. P F, you are one of our long standing and very dear relationships and it was a great show of confidence to be asked to look after your Aunt.

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Review from C Z (Son-in-law of Resident) published on 16 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best home you could get for a loved one or relative. The two sisters that run the home are like family and all the staff are tremendous. We love them all.
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Review from Diane S (Daughter-in-law of Resident) published on 24 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law was housed at Enbridge House, a mile away from our home, following a nasty illness in hospital. She needed care and attention, also some peace and quiet to recover. The room was comfortable, although slightly shabby, it was everything she needed and the team are exceptional. My mother
in law was warm, bathed, every whim catered for and she looked forward to delicious home cooked food. She was even given a sherry before lunch if she wanted it, which was what she would normally have at home. The team were exceptionally kind, caring and honest and I was delighted to see her under their care. I would certainly recommend Enbridge House. I have put N/A under activities as she would not have wanted to participate but she did have her hair washed and cut and a pedicure!!
Reply from KAREN BOLT-LAWRENCE, PARTNER at Enbridge House

Thank you for your recognition Mrs S, your mother in law was an absolute pleasure to care for. It was lovely to see her improve on a daily basis and feel strong enough and confident enough to return to her home.

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Review from J P (Son of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Embridge House for 12 years and is now 102 years old. She has been incredibly well looked after despite her mental condition deteriorating during that time. When she curse the nurses they take no notice of the abuse. Her family know she is in good hands.
Reply from KAREN BOLT-LAWRENCE, OWNER at Enbridge House

Thank you for your kind words and ongoing support. Your mother is, and always has been a pleasure to care for.

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Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Enbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Enbridge House is calculated as follows: ( (41 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.5 Points relating to the number of positive Reviews for Enbridge House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 5 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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