Hollybank Rest Home

41 Winchester Street, Botley, Southampton SO30 2EB

Hollybank Rest Home, Southampton, Hampshire
Hollybank Rest Home, Southampton, Hampshire
Hollybank Rest Home, Southampton, Hampshire

Hollybank is a small, friendly family run home, in the beautiful old village of Botley, Hampshire. Built in 1883, Hollybank is a lovely Victorian House, with a large garden.

Residents are encouraged to live an active life where possible and to pursue personal hobbies and activities. The priority is for freedom of choice in a homely and comfortable atmosphere.

The home has completed a six-bed extension, and refurbished the whole building, and every room in the home has its own en-suite wet room.

Now there is a beautiful lounge /dining room, a second smaller lounge area, and a relaxation/ treatment room to name but a few of the new features.

Owner: Hollybank Rest Home Ltd

Person in charge: Erin O'Shea (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 17

Shared Rooms: 3

Rooms with ensuite WC: 20

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hollybank Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 06 Oct 2017

We currently have a beautiful single room available with an en-suite complete with walk in wet room. All of our bedrooms are decorated tastefully with flat screen televisions, built in wardrobes and WiFi.At Hollybank we strive to give our service users the best. Good quality home cooked food with plenty of nutritious choices on offer. Our staff are caring, kind and fully trained. The building its' self is lovely. All the mod cons required for a high quality stay but with that home from home atmosphere. You only need to read our reviews to see how happy our service users and their representatives are with the service we provide. Please get in touch soon to find out more and avoid disappointment.

Reviews

9.9 Hollybank Rest Home has a Review Score of 9.9 (9.902)

The Review Score of 9.9 (maximum of 10) for Hollybank Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Hollybank Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.902 for Hollybank Rest Home is calculated as follows: ( (119 Excellents x 5) + (13 Goods x 4) ) ÷ 132 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Hollybank Rest Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 6 Reviews ÷ 4.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hollybank Rest Home?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hollybank Rest Home

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • more

I searched just about every home in the area.
When I visited Hollybank it stood out as the most suitable by a long margin.
My mum has slightly complex needs that have been met beautifully.
What ever time I visit there are always smiles on the staff's faces and it always smells clean.
They do go the extra mile for their guests.

How likely would you be to recommend Hollybank Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Erin O'Shea, Registered Manager at Hollybank Rest Home responded to this review on 21 Aug 2017:

Thank you Jane, for your lovely review. Your mum is an absolute pleasure to be around and we are so very pleased that you chose Hollybank as her home. It is really important to us that our residents are happy and well cared for and that their relatives feel at home so it is really comforting reading this knowing that our hard work is paying off. We are always looking at ways to improve our service so your feedback is greatly appreciated. Many thanks, Erin.

Everything was very nice and I enjoyed the company. I live alone and so it was nice to be in company. Everything was perfect. Rooms, beds and food were very good. Staff were good and nothing to complain about. Would love to go back again for longer.

How likely would you be to recommend Hollybank Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Erin, Registered Manager at Hollybank Rest Home responded to this review on 28 Jul 2017:

I am so pleased to hear that you enjoyed your stay with us. We really enjoyed getting to know you during your visit, although how it flew by! Thank you for your kind words, it means a lot to know that out temporary guests are as happy as our permanent ones. You are welcome to come back at any time. Do pop in and join us for a cup of tea when you're next passing!

It's a lovely home. I came here 4 years ago for a week's respite and decided that it would be the place to come should I need to live somewhere permanently. I have now been here 3 years and have never looked back. I'm so happy here.

How likely would you be to recommend Hollybank Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Erin, Registered Manager at Hollybank Rest Home responded to this review on 28 Jul 2017:

Thank you Beryl for your lovely review. We are so very happy that you chose Hollybank as your home. The sense of friendship and family between everyone at Hollybank is important to us so it makes my day to hear that you are so happy with us.

Dad moved into Hollybank Rest home in Christmas 2016. He was 94 and suffered from advanced dementia.

He was extremely tired and withdrawn in his first week. The staff reassured me "we will get your dad into a routine”. Within a few weeks, they succeeded. They built up trust with Dad and he felt happy, safe and special.

The staff were always caring and compassionate. A very proud team, young chefs and the domestic staff all showed great respect and care towards Dad as well as all the other residents.

After Dad's 95th birthday he started to become physically poorly and had difficulties maintaining independence. He now needed a nursing home.

Dad sadly did not get this far. Hollybank provided palliative care for the last weeks of his life. The care provided to him was dedicated and exceptional. I am and will be forever grateful to this home. For someone that had advanced dementia, Dad knew he was in a wonderful home. A special place.

How likely would you be to recommend Hollybank Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Erin O'Shea, Manager at Hollybank Rest Home responded to this review on 17 Jul 2017:

Thank you for taking the time to write such a lovely review Vanessa. Your dad was an absolute gentleman who we were all extremely fond of. We strive to give the best quality of care at Hollybank. The views of our residents and their relatives are so important to us so your kind words are very reassuring to hear. Thanks again.

After visiting a number of care homes in the last few years I came to the conclusion that for my mother (then 95) a small family friendly establishment was the kind of home she would settle into quickly.
Hollybank is such a place. Owner, manager and staff create a living space that brings the best of family life in modern, clean and well-maintained surroundings. Private rooms and lounges are kept tidy throughout the day.
A well-kept garden allows residents and their families to make the most of summer days. The catering staff are amenable and provide good choice menus, however, residents wishes are always considered should they not like what is on offer. Entertainment and activities are well planned, relatives receive monthly updates on events via meetings and emails.
Residents key workers make sure their personal needs are met and dignity is maintained. For the last 30 months, I have been extremely pleased with the care my mother has received at Hollybank.

How likely would you be to recommend Hollybank Rest Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Glynne Pusey, Director at Hollybank Rest Home responded to this review on 19 Jun 2017:

Thank you for taking the time to give us this valuable feedback.
It is great to hear how people that use our service feel we are performing.
We are always looking for new ways to keep improving and keep our standards high.
It is so important to us all for our residents to feel safe, well cared for and to enjoy every day.
At Hollybank we want to make a difference.
Your comments will be passed on the Staff
Thank you

I cannot praise Hollybank enough. My grandmother required a rest home and we visited many. Hollybank stood above all others. Upon entering the building, security/safety of the residents/staff was clearly a priority with specialist access and exit systems. It was welcoming, fresh and light walking into the entrance hallway. The staff go that extra mile to answer difficult questions and assist residents. The food is amazing, cooked fresh daily, accounting for residents dietary needs, in the professional kitchen. Live entertainment acts that attend are fabulous and engaging for the residents. She spent nearly 8 years there until recently. I know that she enjoyed Hollybank very much, it was her home, the staff her extended family until she sadly passed. Even then the owners attended her funeral to pay their respects. It is my belief that you will not find a better rest home in the South Hampshire area to care for your elderly loved one. Simply brilliant, well done Hollybank Rest Home.

How likely would you be to recommend Hollybank Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Glynne Pusey, Owner at Hollybank Rest Home responded to this review on 12 Jun 2017:

Thank you so much for your feedback it is so important to us.
We really do want to make a difference and provide the best quality of life possible.
As you know we treat all our residents as our extended family.
Thank you for taking the time to share your thoughts.
I will pass this on to our team.

I can spend my days how I choose to. The staff are all friendly and helpful. Nice homely atmosphere and a pleasant environment to be in. I would definitely recommend Hollybank to others.

How likely would you be to recommend Hollybank Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Glynne Pusey, Director at Hollybank Rest Home responded to this review on 28 Apr 2016:

Thank you for your review.
We are very pleased you're happy at Hollybank and feel part of our family.
We are always looking at ways to improve our service. On the Entertainment side we are now offering even more opportunities to get out in the local community!
We have regular trips to the surrounding garden centres to see what we are planting this year, coffee morning at the local church, outings to the shops and are now planning our trip to the seaside!
I hope you take part in our take-out club where we are going to have that yummy Chinese, Indian or the food we say is naughty but nice!

Very caring and attentive. Carers go out of their way to help. Transport to the Doctors, even home when I'm able to go home.

How likely would you be to recommend Hollybank Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Glynne Pusey, Director at Hollybank Rest Home responded to this review on 18 Apr 2016:

Thank you for your review, It's great you have enjoyed your time with us.
Should you require any respite in the future we would love to welcome you back.

Very caring, helping getting wife out of hospital (broken hip) into here and looked after us very well. Taken me to the Doctors, chiropractor. Home to check.

How likely would you be to recommend Hollybank Rest Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Glynne Pusey, Director at Hollybank Rest Home responded to this review on 18 Apr 2016:

Thank you for taking the time to review your stay with us.
Glad we could be of assistance.
If we can do anything to help in the future please just give us a call.

Very happy place. Always someone to talk to. The food is good, plenty of variety and choice. The rooms are very comfortable and cleaned to a high standard. Staff are all friendly.

How likely would you be to recommend Hollybank Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Glynne Pusey, Director at Hollybank Rest Home responded to this review on 31 Jan 2016:

Thank you for your review.
It is lovely to hear you are happy with our service.
We really do want you to enjoy being at Hollybank and we will continue to try and provide you with the best service we can.
Please do let us know if you feel we can improve anything in the future.

This is by far one of the best care homes in the area in my opinion my nan was there for a total of sixteen months before she sadly passed away - the staff are amazing - Angels without wings - my nan was so well looked after, fed well with lots of choice, she was very happy there and spoke highly of everyone involved in her care - the levels of professionalism as well as empathy, care and high standards across the board were second to none - I'm really glad as a family we chose Hollybank.

How likely would you be to recommend Hollybank Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Glynne Pusey, Director at Hollybank Rest Home responded to this review on 17 Nov 2015:

Thank you so much for your kind words.
We try to provide the best service we can, your feedback is so important.
We strive to find new ways to keep improving and make sure our clients always come first.
Caring is a passion and passion can’t be taught, our team is handpicked to make sure our clients are treated with the dignity and respect they deserve.
We use the MUM test as suggested by CQC, is this how you would like your mum to be cared for!
Thank you for your review.

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