Hollybank Rest Home

41 Winchester Street, Botley, Southampton SO30 2EB
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9.9 68 Reviews
  • Hollybank Rest Home, Southampton
Hollybank is a small, friendly family run home, in the beautiful old village of Botley, Hampshire. Built in 1883, Hollybank is a lovely Victorian House, with a large garden.

Residents are encouraged to live an active life where possible and to pursue personal hobbies and activities. The priority is for freedom of choice in a homely and comfortable atmosphere.

The home has completed a six-bed extension, and refurbished the whole building, and every room in the home has its own en-suite wet room.

Now there is a beautiful lounge /dining room, a second smaller lounge area, and a relaxation/ treatment room to name but a few of the new features.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Day care is provided at a rate of £100 per day.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • hollybank rest home ltd

Person in charge

  • Michelle Hand (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • No restrictions on visiting.
    CVisits are booked on the online booking system, visits can be booked by email or phone call.

Parking

  • Limited parking at the front of the home, there is parking available near by.

Hollybank Rest Home Reviews (68)

9.9

Hollybank Rest Home has a Review Score of 9.9 (9.931) out of 10, based on 17 reviews in the last 2 years.
Over all time Hollybank Rest Home has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hollybank Rest Home
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Total of 68, showing 21-40
Review from Deborah W (Daughter of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had been a resident for six years and during that time her care has been exemplary. I have been supported by management and staff and can't thank them all enough. Mum's dementia doesn't always make her easy to deal with but she is always cared for with kindness and dignity.
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Review from Steve P (Son of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased my sister and I chose this home for my mum. It is very much run as a small, caring and fun-filled home, and it is clear that staff know the residents really well, and are able to respond to their personal preferences and their personalities.
The home's approach in navigating a route
through COVID has been spot-on, in my opinion. There has been a sensible blend of meeting the emotional needs of residents and their loved ones, and keeping residents shielded from the threat of infection.
My mum has fully embraced life at Hollybank Rest Home and is very happy there. She is also clearly very well cared for. Before going into care, her attitude was very much 'shoot me before putting me in one of those care homes'! We have been delighted to see just how much her attitude has changed as a result of first-rate care with the all-important personal touch.
Many thanks to the wonderful staff and management at Hollybank.
Reply from Rachael Moss, Registered Manager at Hollybank Rest Home

I am so pleased mum settled with us and has thrived in our care, we have managed to keep you all in touch even through the strictest of lockdowns.
Thank you for letting us care for someone so precious.

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Review from Andy J (Son of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident since November 2019 at Hollybank. The care manager who runs this home has been outstanding with all procedures in protecting all residents, kept us up to speed with all progress and a pleasure to deal with, outstanding is really an understatement for how she runs things. I
know my mum is safe, well cared for which is a great peace of mind for me.
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Review from Carolyn D (Daughter of Resident) published on 6 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent her last 20 months at Hollybank before passing away just over two weeks ago.
Mum always said that it was the best decision she ever made to move to Hollybank. All she wanted was to be cared for and that’s exactly what they did. She loved them all and they became an extended family.
During
Covid we had video calls set up for every Friday at 11 am which was a lifeline for both Mum and me. She was safe, well cared for and happy which was a comfort to me.
During Mum's last few days staff sat with her when I wasn’t around, even through the night so she wasn’t alone.
The manager and staff were there not only for Mum but for me too during those last few days and even there celebrating my Mum's life at her funeral. You are all amazing and have a gift.
Thank you everyone at Hollybank.
Reply from Rachael Moss, Manager at Hollybank Rest Home

Thank you for your kind words Carolyn. Your mum made the brave decision to move back to Hampshire and we were lucky enough to be the home you chose. Your mum was always checking the staff where OK, even when she was not perhaps feeling too well herself, kind caring and selfless is how we will all remember your mum.
We miss her lots and miss seeing your face too but remember once in the Hollybank family, ALWAYS part of the Hollybank family.
P.S. Don't think you have got out of making our Christmas cake... hahaha!

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Review from Abby C (Granddaughter of Resident) published on 6 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granny, a fiercely independent lady of very sound mind, had to make the move into a care home a few years ago due to her failing physical health. She was in her late 90s. After a false start in another home that didn't live up to her (normal) standards of cleanliness and comfort, she moved to Hollybanks
and she thoroughly enjoyed every moment there! The team made her feel so welcome, allowing her to dress her room with everything which was important to her and made her feel completely at home. She was superbly looked after by the team, all of them making the effort to spend time with her, listening to her stories, spoiling her with her meal choices and generally helping her to live her final years with the fun, respect and dignity she deserved (until 101!). After living on her own for many years since the death of my grandfather, the attention and affection she experienced at Hollybanks made her time there a very special one. We can't thank them enough.
Reply from Rachael Moss, Registered Manager at Hollybank Rest Home

Dear Abby,
Your Granny was indeed fiercely independent and of sound mind and from that she leaves us with amazing lasting memories or "Veraism's" as we call them. She certainly enjoyed life even in lockdown she kept her spirits high and knew more about what was going on outside the home than we did, especially keeping up with family "gossip", giving even "the chasers" a run for their money, not bad for someone who was 101. She was an absolute inspiration. We remember her always and with only smiles on our faces when we do. Thank you for trusting us with someone so precious.

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Review from Jakki G (Daughter of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last 18 months of her life at Hollybank age 101 years, having lived on her own right up until she was nearly 100. She had always been resistant to going into a rest home but once through the door, just on a visit, she didn’t want to come out! I and the rest of the family believe
she spent the happiest last months of her life, since my father’s death 29 yrs previously, there. Saying it was like a 5-star hotel. She even had some of her own personal furniture. The care and compassion given to her were second to none, nothing was too much trouble. Throughout the pandemic, the manager always found time to get us together over a FaceTime call which was wonderful. When she passed, it was with the allotted member of the family and the manager by her side laughing and joking to the end. What more could we want.
The manager was wonderful throughout the pandemic keeping everybody, staff included, free from the virus which was a huge achievement and I thank her so much.
Reply from Rachael Moss, Manager at Hollybank Rest Home

Jakki, your mother was an absolute treasure and we are all so lucky to have cared for her in the last 18 months, she has left lasting memories.
Thank you.

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Review from Nicole C (Granddaughter of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Granny moved to Hollybank in her 100th year. She had always been proud and independent and never wanted to go into a care home but she could no longer live by herself. She came to see Hollybank and immediately was impressed and said she would be happy to move here - she never regretted it. The staff
are amazing – the care, compassion and love are exceptional and (until lockdown) I visited daily and was always impressed by the care shown to all residents. Granny loved it and I am convinced that the care, stimulation and fun kept her going for another precious 18 months.
The manager and her team are the best. One night as the manager came to say goodbye on her way home, Granny said she fancied a pancake, so the manager took off her coat and made Granny her pancake. 1 very quickly become 23+ as all the residents, having smelt them, decided they wanted one too! Nothing was too much trouble and everything was done with a smile and love.
A wonderful home.
Thank you for all you did for our amazing Granny.
Reply from Rachael Moss, Manager at Hollybank Rest Home

It is us that need to say thank you!
We were blessed by a wonderful lady who had such a young outlook and an amazing sense of humour!
We miss her very much.

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Review from Michael W (Son-in-law of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff of this home are outstanding, in that the care and safety of their residents come above all else, including the staffs' own families. Throughout 2020 and now well into 2021, they have all worked so well together to not only successfully safeguard the people that we have put
into their care, but also give their cares enormous warmth and friendship. And they have no doubt given up much in their lives to do this - I think few many homes can truly say that.
Reply from Rachael Moss, Manager at Hollybank Rest Home

Mike
Thank you so much for all your (and the rest of your family) It must be so hard, frustrating and upsetting being in Australia not knowing when you can travel again.
You have literally been on hand and anything we needed was there within days.
Between us remarkably we have supported each other through this and still continue to do so, FaceTime is a wonderful thing and really has been a godsend, it definitely closes the miles if only for a short while.
Hope to see you in the UK really soon.
Rachael

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Review from Lisa M (Granddaughter of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear Grandma has lived at Hollybank for 3 years and she couldn’t have been better loved and cared for by the manager and her wonderful team. Throughout Covid, with none of our family able to visit, they have kept her and all the other residents happy, healthy, stimulated and above all, safe. This
was at the expense of themselves and their families and we are extremely grateful to every one of them for their care and kindness. Hollybank is a lovely home away from home and I wouldn’t wish for my Grandma to be anywhere else.
Reply from Rachael Moss, Manager at Hollybank Rest Home

Thank you Lisa, your words are very kind and I am certain the team will appreciate it.

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Review from Lynda D (Daughter of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have peace of mind that our mother resides here, she is happy, safe, well cared for, treated with dignity and respect, and her health is looked after. The team go above and beyond and have worked tirelessly in these recent times to keep residents well putting themselves and their families lives on
the back burner.
I can sleep well at night and the care home is a real team effort.
Reply from Rachael Moss, Registered Manager at Hollybank Rest Home

Many thanks for your kind words Lynda.
It indeed has been a very tough 15 months but we remained covid-19 free throughout the pandemic a testament to the team's hard work.
The team had to make huge sacrifices to ensure residents are cared for and supported, keeping the residents safe was paramount and even throwing 90th parties as we did for your mum, we are currently planning a Las Vegas themed party at mum's request for later this month for her birthday and the cake is on order, she even designed it herself.
Look forward to seeing you soon.

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Review from Norma V (Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hollybank Rest Home has everything you need for a happy life, when I became a resident here in September I was greeted by the manager and staff with great kindness which made me feel at home right away. The decor is very tasteful, a lovely lounge with every comfort, you have a choice of meals which
are very tasteful and medication is always attended to. The carers are so helpful and nothing is ever too much trouble.
Reply from Rachael Moss, Registered Manager at Hollybank Rest Home

Many thanks for your kind words, Norma, you are very much part of the Hollybank family.
I am glad you feel you were made welcome from the outset, and see Hollybank as "home",
here is to a great 2021.

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Review from Susan (Daughter of Resident) published on 12 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Hollybank for two years and we feel very lucky to have found such a lovely home for her. She has a lovely room which was decorated for her and was taken on a shopping trip to pick curtains and cushions. There are lots of activities to do, lovely homemade food, birthdays and special occasions
are always celebrated and lots of fun and laughter. During lockdown 2020 the home has been exceptional in keeping everyone safe, with the residents safety always coming first. The manager and staff are always available to help and nothing is too much trouble, myself and the rest of my family would highly recommend Hollybank.
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Review from Jeremy S (Son of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hollybank staff are caring and considerate and they make residents feel at home and well looked after. The food is good. The management has proven itself to be outstanding in the current Covid-19 crisis and is professional and responsive at all times. I do not feel my mother could be in better hands.
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Review from Elizabeth F (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the daughter of a resident at Hollybank for the last 2 years.
My mother has always been treated with the utmost care and consideration. She has blossomed under the loving attendance afforded her. She has been given special food to tempt her when she has been unwell, and nothing that we ask
of the staff to do for my mother is too much trouble. Every member of the staff is kind and thoughtful. The manager has always replied to my emails promptly, even when off duty. She has done everything in her power to make my mother feel happy and loved. I cannot speak more highly of her care.
The Home itself is always clean and feels cheerful and welcoming.
My family and I feel very thankful that we have chosen Hollybank for our mother to spend her last days there.
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Review from Sarah W (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As we all live at a distance from our mother, we have had to place our trust completely in the manager and her team at Hollybank. This carehome really is a home from home which provides comfortable, personalised care for every resident. The managers professionalism, dedication, decision-making, kindness
and communication with relatives throughout the coronavirus pandemic has been impeccable. We could not have made a better decision when we entrusted the care of our mother to the wonderful staff at Hollybank. Thank you.
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Review from Marion S (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Hollybank Rest Home for the last two years and she has been extremely happy there. The staff are very friendly and kind and treat mum how we would ourselves. Mum has a very pretty room which is always clean and tidy and there is a wonderful homely atmosphere throughout Hollybank
and all the rooms are light and airy. There is a very pretty garden with plenty of seats and beautiful hanging baskets in the summer. The food is good and always nicely presented with flowers on the tables and the staff help with feeding when it's needed. There are a number of activities for the residents and Mum particularly likes a good song and dance and they all join in and really enjoy themselves. My sister and I have been immensely impressed with the love and kindness mum has received whilst she's lived at Hollybank but above all, we both have total peace of mind, which is worth a great deal. I honestly don't think we could have found a better home from home for our dear mum.
Reply from Rachael Moss, Registered Manager at Hollybank Rest Home

Marion your words are so kind and I will be sure to pass this onto the team.
We are very lucky to have your mum with us and I have to say brings a smile to many a face.
These past four months have been testing and trying for everyone but we have all collectively pulled together and so thank you and the family for your continued support.
Rachael.

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Review from C G (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hollybank provides a wonderful safe and caring environment for all residents. The staff are friendly and extremely helpful, nothing is too much trouble. The level of care is amazing and Mum has thrived and is so happy here which is the most important thing. I would also add that the support given to
family members is above and beyond, particularly in the current situation of COVID where it is very hard not being able to visit our loved ones. The daily activities are imaginative and fun, the food is lovely, the environment is spotlessly clean and the facilities are brilliant. We are so blessed that we found somewhere so wonderful for our lovely to Mum stay. Thank you, everyone, at Hollybank for all that you do.
Reply from Rachael Moss, Registered Manager at Hollybank Rest Home

Thank you so much Clare for your review. We all work so hard to ensure those in our care have the best quality of life possible and receiving your review will lift the team thank you Clare.
Rachael

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Review from Heather R (Daughter of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were extremely pleased with the care and consideration given to my father. Everyone was very supportive, professional and positive in their approach to the individual's needs.
Reply from Rachael Moss, Registered Manager at Hollybank Rest Home

Thank you, Heather, for your kind review.
The team strive to do their very best for each individual, your dad was very dear to us all here at Hollybank.
We remember him with only the fondest of memories.
Thank you again
Rachael

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Review from R C (Son-in-law of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always welcoming and friendly. Nothing is too much trouble. This is confirmed by my mother-in-law; who has nothing but praise for the care she gets. Nice premises and nice people providing excellent care. No need to say anything more!
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Review from M C (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy here, extremely important! The place is lovely and clean and the staff are very friendly and helpful.
The food is "whatever the client fancies". Thank you for looking after mum.
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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Hollybank Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Hollybank Rest Home is calculated as follows: ( (190 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hollybank Rest Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (6)

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