Hollybank Rest Home

41 Winchester Street, Botley, Southampton SO30 2EB
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9.9 68 Reviews
  • Hollybank Rest Home, Southampton
Hollybank is a small, friendly family run home, in the beautiful old village of Botley, Hampshire. Built in 1883, Hollybank is a lovely Victorian House, with a large garden.

Residents are encouraged to live an active life where possible and to pursue personal hobbies and activities. The priority is for freedom of choice in a homely and comfortable atmosphere.

The home has completed a six-bed extension, and refurbished the whole building, and every room in the home has its own en-suite wet room.

Now there is a beautiful lounge /dining room, a second smaller lounge area, and a relaxation/ treatment room to name but a few of the new features.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Day care is provided at a rate of £100 per day.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • hollybank rest home ltd

Person in charge

  • Michelle Hand (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • No restrictions on visiting.
    CVisits are booked on the online booking system, visits can be booked by email or phone call.

Parking

  • Limited parking at the front of the home, there is parking available near by.

Hollybank Rest Home Reviews (68)

9.9

Hollybank Rest Home has a Review Score of 9.9 (9.931) out of 10, based on 17 reviews in the last 2 years.
Over all time Hollybank Rest Home has 68 reviews.

Overall Experience
  • 64
  • 4
  • 0
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Date Published
  • 68
  • 0
  • 10
  • 17
  • 51
Reviewer Connection to Hollybank Rest Home
  • 31
  • 11
  • 7
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  • 4
  • 3
  • 2
  • 1
  • 1
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  • 1
Total of 68, showing 61-68
Review from Vanessa Q (Daughter of Resident) published on 17 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Hollybank Rest home in Christmas 2016. He was 94 and suffered from advanced dementia.


He was extremely tired and withdrawn in his first week. The staff reassured me "we will get your dad into a routine”. Within a few weeks, they succeeded. They built up trust with Dad and he felt

happy, safe and special.


The staff were always caring and compassionate. A very proud team, young chefs and the domestic staff all showed great respect and care towards Dad as well as all the other residents.


After Dad's 95th birthday he started to become physically poorly and had difficulties maintaining independence. He now needed a nursing home.


Dad sadly did not get this far. Hollybank provided palliative care for the last weeks of his life. The care provided to him was dedicated and exceptional. I am and will be forever grateful to this home. For someone that had advanced dementia, Dad knew he was in a wonderful home. A special place.

Reply from Erin O'Shea, Manager at Hollybank Rest Home

Thank you for taking the time to write such a lovely review Vanessa. Your dad was an absolute gentleman who we were all extremely fond of. We strive to give the best quality of care at Hollybank. The views of our residents and their relatives are so important to us so your kind words are very reassuring to hear. Thanks again.

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Review from Stuart H (Son of Resident) published on 19 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting a number of care homes in the last few years I came to the conclusion that for my mother (then 95) a small family friendly establishment was the kind of home she would settle into quickly.
Hollybank is such a place. Owner, manager and staff create a living space that brings the best
of family life in modern, clean and well-maintained surroundings. Private rooms and lounges are kept tidy throughout the day.
A well-kept garden allows residents and their families to make the most of summer days. The catering staff are amenable and provide good choice menus, however, residents wishes are always considered should they not like what is on offer. Entertainment and activities are well planned, relatives receive monthly updates on events via meetings and emails.
Residents key workers make sure their personal needs are met and dignity is maintained. For the last 30 months, I have been extremely pleased with the care my mother has received at Hollybank.
Reply from Glynne Pusey, Director at Hollybank Rest Home

Thank you for taking the time to give us this valuable feedback.
It is great to hear how people that use our service feel we are performing.
We are always looking for new ways to keep improving and keep our standards high.
It is so important to us all for our residents to feel safe, well cared for and to enjoy every day.
At Hollybank we want to make a difference.
Your comments will be passed on the Staff
Thank you

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Review from Bryan S (Grandson of Resident) published on 12 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Hollybank enough. My grandmother required a rest home and we visited many. Hollybank stood above all others. Upon entering the building, security/safety of the residents/staff was clearly a priority with specialist access and exit systems. It was welcoming, fresh and light walking
into the entrance hallway. The staff go that extra mile to answer difficult questions and assist residents. The food is amazing, cooked fresh daily, accounting for residents dietary needs, in the professional kitchen. Live entertainment acts that attend are fabulous and engaging for the residents. She spent nearly 8 years there until recently. I know that she enjoyed Hollybank very much, it was her home, the staff her extended family until she sadly passed. Even then the owners attended her funeral to pay their respects. It is my belief that you will not find a better rest home in the South Hampshire area to care for your elderly loved one. Simply brilliant, well done Hollybank Rest Home.
Reply from Glynne Pusey, Owner at Hollybank Rest Home

Thank you so much for your feedback it is so important to us.
We really do want to make a difference and provide the best quality of life possible.
As you know we treat all our residents as our extended family.
Thank you for taking the time to share your thoughts.
I will pass this on to our team.

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Review from Noreen T (Resident) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can spend my days how I choose to. The staff are all friendly and helpful. Nice homely atmosphere and a pleasant environment to be in. I would definitely recommend Hollybank to others.
Reply from Glynne Pusey, Director at Hollybank Rest Home

Thank you for your review.
We are very pleased you're happy at Hollybank and feel part of our family.
We are always looking at ways to improve our service. On the Entertainment side we are now offering even more opportunities to get out in the local community!
We have regular trips to the surrounding garden centres to see what we are planting this year, coffee morning at the local church, outings to the shops and are now planning our trip to the seaside!
I hope you take part in our take-out club where we are going to have that yummy Chinese, Indian or the food we say is naughty but nice!

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Review from Penny B (Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and attentive. Carers go out of their way to help. Transport to the Doctors, even home when I'm able to go home.
Reply from Glynne Pusey, Director at Hollybank Rest Home

Thank you for your review, It's great you have enjoyed your time with us.
Should you require any respite in the future we would love to welcome you back.

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Review from Robert B (Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, helping getting wife out of hospital (broken hip) into here and looked after us very well. Taken me to the Doctors, chiropractor. Home to check.
Reply from Glynne Pusey, Director at Hollybank Rest Home

Thank you for taking the time to review your stay with us.
Glad we could be of assistance.
If we can do anything to help in the future please just give us a call.

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Review from A I (Resident) assisted by family/friend published on 31 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy place. Always someone to talk to. The food is good, plenty of variety and choice. The rooms are very comfortable and cleaned to a high standard. Staff are all friendly.
Reply from Glynne Pusey, Director at Hollybank Rest Home

Thank you for your review.
It is lovely to hear you are happy with our service.
We really do want you to enjoy being at Hollybank and we will continue to try and provide you with the best service we can.
Please do let us know if you feel we can improve anything in the future.

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Review from Jackie H (Granddaughter of Resident) published on 17 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is by far one of the best care homes in the area in my opinion my nan was there for a total of sixteen months before she sadly passed away - the staff are amazing - Angels without wings - my nan was so well looked after, fed well with lots of choice, she was very happy there and spoke highly of
everyone involved in her care - the levels of professionalism as well as empathy, care and high standards across the board were second to none - I'm really glad as a family we chose Hollybank.
Reply from Glynne Pusey, Director at Hollybank Rest Home

Thank you so much for your kind words.
We try to provide the best service we can, your feedback is so important.
We strive to find new ways to keep improving and make sure our clients always come first.
Caring is a passion and passion can’t be taught, our team is handpicked to make sure our clients are treated with the dignity and respect they deserve.
We use the MUM test as suggested by CQC, is this how you would like your mum to be cared for!
Thank you for your review.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Hollybank Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Hollybank Rest Home is calculated as follows: ( (190 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hollybank Rest Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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