Hollybank Rest Home

41 Winchester Street, Botley, Southampton SO30 2EB
Review Us
9.9 68 Reviews
  • Hollybank Rest Home, Southampton
Hollybank is a small, friendly family run home, in the beautiful old village of Botley, Hampshire. Built in 1883, Hollybank is a lovely Victorian House, with a large garden.

Residents are encouraged to live an active life where possible and to pursue personal hobbies and activities. The priority is for freedom of choice in a homely and comfortable atmosphere.

The home has completed a six-bed extension, and refurbished the whole building, and every room in the home has its own en-suite wet room.

Now there is a beautiful lounge /dining room, a second smaller lounge area, and a relaxation/ treatment room to name but a few of the new features.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Day care is provided at a rate of £100 per day.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • hollybank rest home ltd

Person in charge

  • Michelle Hand (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (19)

Visiting

  • No restrictions on visiting.
    CVisits are booked on the online booking system, visits can be booked by email or phone call.

Parking

  • Limited parking at the front of the home, there is parking available near by.

Hollybank Rest Home Reviews (68)

9.9

Hollybank Rest Home has a Review Score of 9.9 (9.931) out of 10, based on 17 reviews in the last 2 years.
Over all time Hollybank Rest Home has 68 reviews.

Overall Experience
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Date Published
  • 68
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Reviewer Connection to Hollybank Rest Home
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Total of 68, showing 41-60
Review from V W (Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here, feel very secure. The staff are very helpful and friendly. Nothing is too much trouble for anyone. I am 100 years old and very happy to be here.
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Review from Lyn G (Daughter of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfied with my mother’s care. Staff are very caring and home always feels welcoming. Food is home-cooked and nutritious.
Reply from Rachael Moss, Registered Manager at Hollybank Rest Home

Many thanks for your kind review, Lyn.
Our residents are the main focus of all we do here at Hollybank and acknowledgements like this go a long way, Thank you again I will be sure to share your words with the team.
Rachael.

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Review from R T (Granddaughter of Resident) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm welcoming nurturing environment where residents are treated with dignity and respect. The staff are always professional yet they balance a personal understanding and relationship with residents. The activities and entertainment are fabulous, the meals are top quality and the care is first class.
A wonderful home.
Reply from Rachael Moss, Registered Manager at Hollybank Rest Home

Many thanks for your very kind words and great review, the team works so hard to ensure the residents at Hollybank have a great quality of life I will be sure to pass this on to them, we look forward to seeing you at our up and coming events in the run-up to the festive period. Many thanks again, Rachael.

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Review from B F (Friend of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise this home enough and I am always recommending it to friends/family as I enter a few homes in my job and I always say this is where I would like to live if I ever needed 24-hour care. Such a great atmosphere which is down to the amazing staff. The manager is always so friendly which creates
great morale for the staff.
Reply from Rachael Moss, Registered Manager at Hollybank Rest Home

Thank you for your kind words Belinda, myself and the whole team do our very best to enrich the lives of our residents.
Lovely to hear you would choose Hollybank for yourself, no better compliment, thanks again.

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Review from David K (Son of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is 93, has dementia and sensory loss. She and I visited December 2018. We were impressed with the staff team, quality of facilities, homely atmosphere and the warm interaction during the assessments. Hollybank had no vacancy for a month so she remained in another rest home, less homely, during
which time my brother died.
Her first weeks at Hollybank were challenging: continuing bereavement, new surroundings, hospital visits and confusion. Since the end of March, she has been more at peace than at any time in the last two years. She is agile, alert, enjoy activities and moves around freely. Her dementia continues to impact her. Since January, the staff team have been exceptional in treating her with warmth, dignity, engaging with her wicked sense of humour, comforting her when is upset. They have involved us closely in risk assessment, liaising with doctors and adjustment of her care. On my visits, I have seen this same level of care for other residents.
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Review from L M (Son of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother, who is 98 years old, has been going to Holybank Rest home on a daycare for some months now. She has also spent two weeks as a resident earlier in the year. We found she is very comfortable and enjoys the people. She is very happy with the care that is given and the ladies doing the caring
are always on hand for anyone when they need assistance. The food and choices of food are very good and the weekly bath she has on Fridays. She loves the attention and activities.
Reply from Erin Langley, Registered Manager at Hollybank Rest Home

Thank you so much for your kind words. We love having Mum with us, full of fun and laughter, we will be very pleased to have her company when we go to see the pantomime! Thank you for your feedback, it’s really useful for us to evaluate how we’re doing at Hollybank. Providing top quality care is what we strive to do. Thanks again, Erin.

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Review from Joy M (Daughter-in-law of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has attended Hollybank Rest Home now for several months on a one day a week bais also having a two-week stay whilst my husband and I had a short break. She has nothing but praise for all aspects of the care and facilities. She very much enjoyed the activities and many varied entertainments
which the rest home arranges.
Reply from Erin Langley, Registered Manager at Hollybank Rest Home

Thank you Joy for your lovely review! We love having your mother-in-law with us! She has so much personality and really get's on well with the rest of the Hollybank family. Thank you for taking the time to submit this review. It's really useful; for us to be able to be able to evaluate how we are doing. I will pass your kind words on to the rest of the team; they will be so pleased. Many Thanks. Manager.

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Review from Simon T (Son-in-law of Resident) published on 20 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
HollyBank Rest Home is how a care home should be. It is comfortable, clean, bright and cheerful.


Hollybank has the most amazing staff, I cannot praise them highly enough. Nothing seems to be any trouble and they are all happy which I think makes a huge difference to care. Each and every single member

of staff is caring, helpful, attentive and happy. (we all have bad days but I have yet to see one from any of the staff here!)
A big thank you for being so wonderful.
Reply from Erin Langley, Registered Manager at Hollybank Rest Home

Thank you Simon for your kind review. It is really great to hear that you're happy with the care we provide at Hollybank. It is also lovely to read that you feel the staff are always happy. The reason we are happy is because we have such lovely service users, relatives and colleagues. We also get to join in with the activities and trips out so we have a ball! Thanks again, I'll be sure to pass your compliments on to the rest of the team.

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Review from Timothy B (Son of Resident) published on 14 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother needed respite at very short notice after breaking her wrist and becoming quite confused. We as a family are so pleased with the way she has settled into Hollybank. She is like her old self again and has a new lease of life. She has made friends and has a lovely social life. The staff genuinely
care about her and regularly contact me with updates on her condition. When we visit we are made to feel so welcome. I would highly recommend Hollybank and cannot put into words the huge relief it has been knowing that she feels safe, secure and happy after what has been a very traumatic time for the whole family. I wouldn't mind moving in there myself!
Reply from Rachael Moss, Deputy Manager at Hollybank Rest Home

Thank you for your kind words Tim, I’m so pleased we have improved mums quality of life and her out look ... here’s to making more memories
Thank you again

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Review from Melanie E (Daughter of Resident) published on 15 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I moved our 90-year-old mother to Hollybank a month ago. Our mum has had Alzheimer's for several years and has been in a home for the last four of them. We wanted to move her care home because she had become isolated, did not sleep, had shown signs of aggression towards other residents
and was generally unhappy. But we were very frightened that the move to a smaller unfamiliar home would be bad for her. How wrong we were. Everyone at Hollybank has been kind, professional and understanding. Our mum has thrived there in just four weeks. She sleeps through the night, smiles all the time and is eating and drinking regularly. She looks clean and tidy every time we visit her and loves all the music and the garden. The staff at Hollybank really do care, sitting with residents to encourage them to eat and drink, putting an arm around them and making them smile if they need it. It feels like a happy place. In short, it is just like home. The best move we have ever made.
Reply from Erin Langley, Registered Manager at Hollybank Rest Home

Thank you for your kind review. I am really pleased to hear how happy you are with Hollybank. Your mother has settled very well and we have really enjoyed getting to know her over the last few weeks. We really appreciate you taking the time to give us feedback as it enables to evaluate how we do things. I will be sure to pass your compliments on to the rest of the team. Thanks again, Erin.

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Review from Kelly T (Granddaughter of Resident) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan spent her last few months at Hollybank and we feel truly blessed to have found this wonderful home where she was treated with care, compassion and respect. My nan suffered from dementia and had presented with challenging behaviour in a different home.
The staff at Hollybank took my nan in at
incredibly short notice and as a result of the compassion she was shown, she really started to turn around. She made some wonderful friends at Hollybank and they were always spoiled for group activities to do together. My only regret is that we didn't find Hollybank sooner and on behalf of the whole family I would like to express our appreciation for everything they have done; we couldn't have hoped for a better place for my nan to spend her final days.
Reply from Erin Langley, Registered Manager at Hollybank Rest Home

Hi Kelly,


Thank you for taking the time to write such a lovely review. We are so pleased to have had the opportunity to know your nan. She was a lovely lady with a wonderful sense of humour. I am pleased to hear that you and your family were happy with the care that she received whilst she was with us. I will be sure to pass your compliments on to the rest of the team. Thanks again.


Kindest Regards,
Erin.

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Review from Melody N (Daughter of Resident) published on 21 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely delighted to have found this care home for my mum. All the staff here are very friendly and really do go that extra mile to care for the residents. My mum's quality of life has been greatly enhanced by being here. She is very happy and content and so am I and my brother knowing she is
being taken care of. The home is very warm and welcoming and my mum's room is so cosy. Everything is immaculately clean but also retains a very homely atmosphere.


I would certainly recommend this home 100% as being the perfect place for your loved one.

Reply from Erin Langley, Registered Manager at Hollybank Rest Home

Thank you Melody, for your kind review. Like you, we are very pleased with how well your mum has settled in. It’s lovely that all her visitors and even her GP have said how well she looks when they’ve popped into see her. I will be sure to pass your comments onto the whole team. It’s certainly useful to hear how our residents and their relatives think we are doing. Thanks again, Erin

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Review from Bruce M (Son of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff providing a friendly homely atmosphere. The whole accommodation throughout is very clean. There are no nasty smells and the decoration to the rooms and day room etc is excellent. Food from the kitchen is very tasty, nutritious and varied. They have a good range of events planned, and
encourage (weather permitting) residents to take an interest in the garden. Very secure accommodation with all alarms, call system etc.
Reply from Erin, Registered Manager at Hollybank Rest Home

Thank you Bruce. I am pleased you are happy with what we’re doing at Hollybank. We take pride in making sure we deliver top quality care so it is always great to hear feedback like this! Thanks again, Erin

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Review from Ruth M (Daughter-in-law of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from the first enquiry at the home, the staff were helpful and caring. The home is warm and homely, beautifully clean and well appointed. Rooms are bright and welcoming and there is a lovely garden for residents to enjoy in the summer.
The food served is good and varied and residents have plenty
of activities to keep them stimulated. We felt the care and happiness of mum was the sole objective of all staff and that her quality of life would improve so the transition was actually easier than we'd imagined.
Reply from Erin, Registered Manager at Hollybank Rest Home

Thank you Ruth for your kind review. I will be sure to pass your compliments on the to the rest of the team. Getting it right means a lot to us so receiving feedback is very important, thanks again, Erin

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Review from Cheryl F (Daughter of Resident) published on 11 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon visiting I was made to feel very welcome by the very friendly staff. Straight away I got a very good feeling about the whole place.
The home is very clean and the activities provided ensure fun is had by all.
The surrounding area is nice and quiet so residents are ensured of peace and quiet
at all times.
The Manager and staff were very informative and explained what happens on a daily basis and that there is always adequate staff on at all times to ensure residents receive the best care always.
It’s not often I review places etc but this home deserves a 10/10.
Thank you.
Reply from Erin Langley, Registered Manager at Hollybank Rest Home

Thank you for taking the time to leave such a lovely review, Cheryl. The team at Hollybank work very hard to ensure that our residents receive the very best care so it is always reassuring to receive such positive feedback. Many thanks, Erin.

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Review from S G (Son of Resident) assisted by family/friend published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy that my mum is now living in such a lovely home. She is obviously very happy and looks very well cared for. I think that the staff who come into contact with mum are very friendly and looking after her well.
Reply from Erin Langley, Registered Manager at Hollybank Rest Home

Thank you very much for your kind review. Your mum has settled in very well at Hollybank. She is keen to join in with activities and also made some good friends already. Thank you for your feedback, it’s always useful to hear how we are doing.

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Review from Caroline L (Daughter of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute Mum and I stepped into Hollybank we knew it was a home where she would be happy. It has the most wonderful happy atmosphere, is very clean with a very comfortable homely lounge and dining area. The residents are obviously all very well looked after and look very happy. The activities
are varied and interesting and the staff go out of their way to entertain the residents. The food is excellent and home cooked with a lot of variety and is presented in an appealing way. I am so happy that my Mum is now living in Hollybank and I cannot speak highly enough of it. Thank you to all of the staff for your excellent care, it is much appreciated.
Reply from Erin Langley, Registered Manager at Hollybank Rest Home

Thank you, Carol, for taking the time to write such a lovely review.
We are pleased that you are happy with the range of activities on offer. Your mum has certainly got stuck in already, she particularly enjoyed making the Christmas pudding! We have lots more exciting events planned for the next coming weeks. I hope she enjoys those just as much!
I will pass your compliments on to the whole team, it is always useful for us to receive feedback on how we are doing.
Many Thanks
Erin

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Review from Jane F (Daughter of Resident) published on 21 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I searched just about every home in the area.
When I visited Hollybank it stood out as the most suitable by a long margin.
My mum has slightly complex needs that have been met beautifully.
What ever time I visit there are always smiles on the staff's faces and it always smells clean.
They do go
the extra mile for their guests.
Reply from Erin O'Shea, Registered Manager at Hollybank Rest Home

Thank you Jane, for your lovely review. Your mum is an absolute pleasure to be around and we are so very pleased that you chose Hollybank as her home. It is really important to us that our residents are happy and well cared for and that their relatives feel at home so it is really comforting reading this knowing that our hard work is paying off. We are always looking at ways to improve our service so your feedback is greatly appreciated. Many thanks, Erin.

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Review from Pamela W (Respite Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was very nice and I enjoyed the company. I live alone and so it was nice to be in company. Everything was perfect. Rooms, beds and food were very good. Staff were good and nothing to complain about. Would love to go back again for longer.
Reply from Erin, Registered Manager at Hollybank Rest Home

I am so pleased to hear that you enjoyed your stay with us. We really enjoyed getting to know you during your visit, although how it flew by! Thank you for your kind words, it means a lot to know that out temporary guests are as happy as our permanent ones. You are welcome to come back at any time. Do pop in and join us for a cup of tea when you're next passing!

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Review from Beryl H (Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a lovely home. I came here 4 years ago for a week's respite and decided that it would be the place to come should I need to live somewhere permanently. I have now been here 3 years and have never looked back. I'm so happy here.
Reply from Erin, Registered Manager at Hollybank Rest Home

Thank you Beryl for your lovely review. We are so very happy that you chose Hollybank as your home. The sense of friendship and family between everyone at Hollybank is important to us so it makes my day to hear that you are so happy with us.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Hollybank Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Hollybank Rest Home is calculated as follows: ( (190 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hollybank Rest Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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