Brendoncare Meadway

Last week I visited a friend who had moved into Brendoncare Medway and was amazed and delighted to find such a light, airy, fresh and friendly arrangement of rooms rather like the comfort of a country house (not a hotel).
So impressed was I that the very next morning I telephoned to reserve a place for myself.

I have been extremely happy with the care my mother has had in this home where she has been for the past 8 years. The staff have been very kind, caring and attentive to her needs, especially in the last few months when she has needed extra care. I wouldn't hesitate to recommend this home to others.

As a C/E priest of the local parish, I visit regularly, taking a communion service monthly for any resident who wishes to attend. The staff are always friendly and helpful. Keen to assist residents to attend if they wish to and it is at all possible. The spiritual welfare of residents seems important and residents are nearly always ready and waiting. Staff also tell me if anyone needs an extra visit.
Although I have been in this post only 7 months, the manager seems keen that I am involved in the life of the home.
My assessment is based only on visiting and observations during visits.

We wanted somewhere with a family and homely atmosphere as well as excellent care facilities and support as needed. I had heard very favourable reports of BrendonCare over a long period of time, and as soon as I walked through the door of BrendonCare Meadway, I was convinced that I had found just where Mum would want to stay and be very happy. It was just like entering a very well kept private house, with everything spotless and a very happy set of residents and staff.
From the first day she arrived to have lunch with her new friends, the warmth and care shown made her feel part of the family straight away, and upon our return, she was very well settled in and there was no question of her not wanting to stay permanently.
Mum loves the food, the staff, and the company and also now the weather is improving being able to potter around the lovely garden.

We would recommend BrendonCare to everyone if you want what's best for your loved ones as well as peace of mind for the whole family.

Brendoncare Meadway has a lovely feeling to it. When you walk in, it smells fresh and clean. There is a calm kind atmosphere. All the staff I have met are kind and polite. I am confident my Aunt receives great care. However, there are a number of minor issues that cause my Aunt stress. She is afraid to mention them as she does not want to be seen as a trouble maker. These issues are very minor but if addressed would improve my Aunt's life. These are:

When her clothes come back from the laundry they are still damp so she has to dry them on her radiator in her room;
Fresh napkins are not provided at supper time and are reused from lunch. My Aunt has seen residents blow their nose on napkins and these are reused not necessarily by the same resident.
There are very little activities run for the residents. They are often left to entertain themselves. Activities that are supposed to the run often are not.

Brendoncare Meadway is working well for my mother and her family. I am happy that she is safe and cared for, albeit my mother does not always make it easy. The staff are good (indeed some excellent), though there are some ups and downs. An improved understanding of the relationship between bodily medical problems and state of mind might be helpful to all. Management could be seen to be out and about more rather than sitting behind a computer. The one area of real concern that I have is the centralised Brendoncare accounting service, which I find distinctly amateur.