






Rotherbank is a privately owned home, registered for both the elderly and those with dementia.
The aim is to provide care to the highest standard in comfortable surroundings - residents are encouraged to participate in a wide range of activities and outings using the homes dedicated transport.
The layout of the home provides a safe environment for residents to explore freely.
All staff are experts in their field, fully trained with...
Care Provided by Rotherbank Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 21 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Rotherbank Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Rotherbank Residential Care Home Ltd
- Private Owned
Person in charge
- Christine Hillyer (Owner/Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (21)
Rotherbank Residential Care Home Reviews (39)
Rotherbank Residential Care Home has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years.
Over all time Rotherbank Residential Care Home has 39 reviews.
My mother moved into Rotherbank Care Home in March last year, and I cannot praise the team highly enough for the superb care, warmth, and attention they have given her.
We have been through some incredibly rough times recently with her health, and during those moments, the staff have been completely selfless.
What truly stands out to me is how excellent their communication is.
Anytime anything happens that affects my mother, they make sure to email me or call if it's urgent.
It is a huge relief to always be kept in the loop and to know exactly what is going on.
I honestly feel as though everyone there goes above and beyond their duty every single day.
They don't just provide standard care; they treat the residents with genuine love and dedication.
I don't think they are praised enough for the work they do, but I want to make sure it's known: this is a superb place for my mother to be.
I can in all honesty say that all of the staff are wonderful with the residents and are always cheerful and helpful.
When we celebrated my mother's 100th birthday in December we were given the use of the conservatory to have a family party. The home had decorated the room with an arch of balloons which was a lovely surprise, and greatly appreciated.
I would happily recommend Rotherbank to anyone looking for a home for a family member, friend, or oneself.
Excellent care home, staff are extremely welcoming and really interact with the residents. Always clean and tidy in all areas. Very dog friendly.
Thank you for your wonderful feedback . We're thrilled to hear that you had a positive experience at our home. Maintaining cleanliness and a dog-friendly atmosphere is also very important to us. We look forward to continuing to provide excellent care.
The home is clean and well maintained. Their medical needs are met promptly.
Mum has settled in well and enjoys the company of both the other residents and the staff.
Thank you for sharing your positive experience at Rotherbank. Its heart warming to hear that the staff are so dedicated and attentive to your mother and our other residents. The fact that we do not rely on agency staff really shows their commitment to building strong relationships with everyone in...
Wish they had a proper lift - not a chair lift.
Wish they didn't have TV on all day in lounge. There are two lounges - why not have a quiet lounge?
Thank you for your review. We pride ourselves on offering a home-from-home experience, actively encouraging our residents to continue to live at Rotherbank as if they would have in their own homes. Communal living is not without its challenges however at Rotherbank we are fortunate enough to have...
Rotherbank Care Home is an outstanding service provider and I cannot say enough about the care they provide to my mum. It is a small, family-run establishment, where every resident is known as an individual. Mum’s preferences and habits are known and accommodated and, wherever possible, her needs and requests are met speedily. The whole team knows Mum well and they have fun going about their daily routines. Moreover, the management makes efforts to understand individual circumstances and get to know Mum, and us, her family, well. We are very lucky to have Rotherbank in our village.
Rotherbank Residential Care Home management team seem constantly looking at ways they can either improve their facilities or the comfort of their residents. The first time I visited, I knew it was the right place for my 94-year-old mother who has dementia. It's clear, not too big and not impersonal or institutional, like others, and has a feel of home from home. Staff are friendly and well-trained and most have been there for years. They make adjustments to accommodate my mother's needs and keep me informed of any changes. My mother has settled and is happy and content.
Rotherbank Residential Care Home is a lovely, small, 'homely' care home. They provide a light, bright environment which has seen some super improvements over the last few months. The staff are competent and well-trained and a great bunch of friendly people. I am confident that my bedridden aunt receives the best of care and would highly recommend them.
I know that my mother is living in a safe environment, which gives me peace of mind.
I just can’t speak highly enough about the care that my Mum has received from the team at Rotherbank Residential Care Home. My Mum was admitted from hospital, at short notice and in just a couple of days her room was completely ready for her to move into with her own furniture and pictures beautifully arranged. Rotherbank is family owned and run and that really shows in the care. The staff all seem to have worked at Rotherbank for years and years. They are without exception excellent communicators and treat each resident with the greatest of respect. My Mum says that without exception all the staff have been really kind and that the food is very good. The home is bright and cheerful and during meal times the residents are encouraged to eat together in the dining room. They have activities in the afternoons and the atmosphere of the home is relaxed and homely. It’s a really difficult time and I feel extremely fortunate to have found such a lovely home for my Mum.
In the 5 and a half years that my sister was at Rotherbank Care Home, she was looked after in every way possible. Their communication was excellent and in the days in January when she was no longer eating and was deteriorating they kept me in the picture. As I am dependent upon my son being able to drive me the 100 miles to see her ( I am 86 myself) he booked a day off work on Wednesday 25th January for me and my daughter to visit her and I checked with the home in the afternoon who said she was comfortable. In the event she died at 11.15 pm that evening and Rotherbank called me at 11.45 pm to say that she had passed peacefully away. I always found the home to be excellent in every way.
We have nothing but praise for Rotherbank which was recommended by a friend. We were very fortunate to find them when we urgently needed respite care for Mum. Unfortunately, Mum's condition deteriorated and Rotherbank became her permanent home about 4 years ago. The staff are all local people and have remained practically unchanged over this time. They are without exception professional, caring, cheerful and welcoming. They provide consistent care and understand Mum's changing needs. They have also offered support to us as a family, always taking time to listen to any concerns. They are constantly updating and improving facilities, introducing new activities and arranging entertainment. It's taken a great weight off my mind knowing that Mum is so well cared for.
Rotherbank has provided a high level of care for my mother over the last 2 years. She arrived amid lockdown and it had been left to trust that she is being treated well. We have no need to worry, and it is a very safe and happy place for my mother to live.
Thank you all so very much.
She passed away one day. Two carers were with her (I couldn't get there in time); one was reading to her and the other was doing a manicure. She was very comfortable, awake and looking out of the window. She just closed her eyes and went straight to be with Jesus.
Rotherbank is a "gem" - the words our family use to describe this family-run home, warm and friendly, caring environment for its residents. The staff are so friendly to us when we visit, and nothing too much effort. Cleanliness second to none. We give this home full marks.
All the staff at Rotherbank have been professional and friendly at all times and we have had full confidence that my aunt is receiving the best care possible, especially throughout the pandemic and as we all live some distance from the home so visiting is difficult. We have been kept fully informed of all her needs, whether medical or otherwise. The Manager has always responded quickly to any concerns, as have all staff. My aunt has been healthy and happy throughout her time at Rotherbank
Our mother has been in Rotherbank for about seven years now. We have always been impressed with the care she has received. We know most of the staff well and there is very little turn round of carers...always a good sign of a well managed home!
The staff truly do care for the residents and will always celebrate birthdays and important dates.In the summer they have outdoor parties to which we are all invited!
James the senior manager is great, with a good sense of humour which is a must in the dementia care sector.
There is a good atmosphere in the home and it's not overcrowded.
All in all, we are very pleased we chose Rotherbank!
Throughout the past two difficult years, they have kept the home Covid free by strictly adhering to the house rules.
My father has been a resident since November 2021, so our experience of Rotherbank Care Home thus far is under strict Covid-19 measures. The home is clean and bright with a welcoming family atmosphere and attentive, professional staff. My father is very well cared for in a safe, supportive and friendly environment, and we have been delighted to see a positive improvement in his mental health and wellbeing as he adjusts to his new home and receives the type of care that he now needs. Equally as important is the peace of mind this gives my mother, who had previously been his primary carer. Making the decision to move my father into care was difficult, even though we knew it was right for both him and my mother. Choosing Rotherbank Care Home was definitely the right decision.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Rotherbank Residential Care Home.
There are no upcoming events for Rotherbank Residential Care Home.
Awards / Recognitions (2)
- 28 Feb 2019Recipient: Rotherbank Residential Care Home
- 12 Oct 2011Recipient: Rotherbank Residential Care Home
Accreditations
There are no accreditations posted yet for Rotherbank Residential Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Rotherbank Residential Care Home
What types of Care is Rotherbank Residential Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Rotherbank Residential Care Home have?
There are 21 Single Rooms.
What are the Facilities & Services at Rotherbank Residential Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Rotherbank Residential Care Home to the centre of Liss?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rotherbank Residential Care Home to verify any information. View our terms and conditions. Rotherbank Residential Care Home has an Enhanced Service -more info.