White Lodge Care Home

67 Havant Road, Emsworth PO10 7LD

White Lodge is situated two minutes away from Emsworth town centre, and set in beautiful grounds. They pride themselves in providing the best possible care in a friendly and homely atmosphere. They can cater for both long and short-term stays.

Residents receive a versatile range of support to suit their personal care needs, while being able to pursue an active and interesting daily lifestyle. The team are trained and experienced in caring for peoples' personal care needs and they always aim to deliver high standards of comfortable, compassionate care.

Group: CC Care Home Ltd

Person in charge: William Warden (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 25

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single £700 – £900 (These prices are only a guideline, please contact White Lodge Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on White Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for White Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for White Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.563 for White Lodge Care Home is calculated as follows: ( (132 Excellents x 5) + (72 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 215 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for White Lodge Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 12 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 White Lodge Care Home has a Review Score of 9.6 (9.563) from 18 Reviews


Average Ratings

  • Excellent
    13
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend White Lodge Care Home?

  • Extremely LIKELY
    15
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to White Lodge Care Home

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Vicar / Church Minister
    1
  • more

My mother has recently taken up residence and from the initial visit, I found the home to be very quiet and welcoming. It looked and felt warm and cosy. The staff are very attentive and always have time to answer any questions I have. It is nice to know that my mother is in a safe and caring environment.

How likely would you be to recommend White Lodge Care Home? Likely

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Average Rating:   4.8 out of 5

William Warden, Home Manager at White Lodge Care Home responded to this review on 26 Apr 2018:

Thank you so much for the kind words, our staff work hard to make our residents and family feel like we are a home from home.

The staff and management are unfailingly compassionate and patient.
My mother passed away here, peaceful and well cared for.
Now I visit another resident and am struck by the fact many of the staff remain the same, indicating the commitment of the individuals and the continuity of care.
Under relatively new ownership, the only outward change is the redecoration of the building both inside and out.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother spent seven weeks in this home and was very happy. The care she received could not be faulted. All staff were pleasant, smiling, and friendly even giving the residents a hug, tucking them into bed and being attentive to any needs. The rooms are warm, comfortable and pleasant. Food was good and available at any time of the day or night. When my mother was not well someone sat in her room with her. She considered them all as friends. A perfect place for her to spend her last weeks of life.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rechell Hernandez, Regional Manager at White Lodge Care Home responded to this review on 19 Mar 2018:

Thank you for your positive feedback. I will share your comments with the rest of the team at White Lodge.

My mother moved into White Lodge in August of last year and it has been a great weight off my mind and the rest of the family. She is safe and well looked after. All staff are cheerful and helpful. Nothing is too much trouble and mum is quite happy and settled. A difficult transition from living alone has been made very easy by all concerned at White Lodge. Ten out of ten!

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

Staff friendly and always welcoming. Mum has been cared for in every way since she came to Whtie Lodge in 2016. We only had one cause for complaint and this was dealt with straight away by the manager. We are very happy with the care mum receives at White Lodge. White Lodge offers a warm and friendly atmosphere, clean, tidy and fun activities on offer for all. Plus excellent family days. No TV point in mum's room.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Rechell Hernandez, Regional Manager at White Lodge Care Home responded to this review on 10 Mar 2018:

Thank you, we very much appreciate your comments. We always aim to deliver and maintain excellent service and provisions for all our service users. Please rest assured that all our rooms have television sockets as we believe in ensuring that people under our care have all the requirements needed to make them feel at home. We always provide a television in each room, however, your mother has requested for this to be removed. We are happy to replace this if your mother wishes us to do so. Please do not hesitate to speak to members of our team who are always happy to support our residents and their families.

White Lodge is a lovely house and the owners and staff do all they can to make this place a real home from home. The two lounges both overlook the well-maintained gardens, one with TV and the other a quiet room. The dining room is set out to resemble a cafe and the food is always plentiful and varied. For those who don't eat at meal times, the staff do all they can to entice eating by providing ample healthy snacks. Individual rooms vary from size to having en-suite amenities but all are well maintained and have windows overlooking gardens or the parking area. First-floor access by lift or stairs.

They have regular entertainment, visits from hairdressers, chiropodist, opticians and the local GP's are always on standby and are called immediately a medical problem is noticed.

It's not easy leaving a loved one in the care of someone else. White Lodge is a happy place and more like a friendly hotel, yes it is expensive but for 24hr care and peace of mind it's worth it.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Standards at White Lodge are very high. It is well run and all the staff are very caring. My mother has been a resident for over five years and has been very happy here.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident for nearly a year now and is comfortable and well cared for. She is not always easy but is always treated with care, consideration and respect. It is a welcoming environment to go into and the management always takes time to discuss my mother's needs and support. The staff here respond quickly and appropriately to her and are the home's greatest asset.

How likely would you be to recommend White Lodge Care Home? Likely

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Average Rating:   4.2 out of 5

I have been most impressed by White Lodge and all its staff. The care and kindness shown to my father have been wonderful to behold.
I know he can, at 99, be uncooperative at times but he has always been treated with patience.
He enjoys his meals and I know he could if he wanted, participate in the social activities offered.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

All the management and staff of White Lodge are very caring.
They always have a smile and a welcoming attitude to visitors.
My friend has been in White Lodge for 3 months and is very happy and always complimentary about the way she is treated, the care taken over her diet and the way her room is managed/maintained.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

A well run home, All the staff know what they are doing. The relationship with residents is excellent. A lovely garden which is accessible. A warm and caring home.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

When I visit Mum it is like seeing her in her old flat. You are made so welcome. I can pop in for 20 minutes or spend an afternoon. There is always a welcome and often a cup of tea and biscuit. The care from the staff is splendid, everyone knows what is happening for the day and how people are. Mum's care could not be better - if she needs anything someone will call and take care of it. If she is poorly I get a call.
A happy, caring home to spend time with your loved ones who need that extra help in their lives.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The carers and manageress are very caring and patient and nothing is too much trouble.
The home has a warm, homely atmosphere with lovely grounds and trees around.
The relatives of residents are always readily welcomed and kept informed of the resident's health and concerns. There are occasional visiting singers, little theatre groups and musicians as well as in-house activities such as bingo, keep fit, crafts and quizzes. It would be good if there were more staff at times both carers and people involved in occupying the residents time.

How likely would you be to recommend White Lodge Care Home? Likely

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Average Rating:   4.3 out of 5

My mother has been a resident at White Lodge for over 5 years and I cannot express enough the wonderful care she continues to receive. Both myself and the family of which there are 7 children all agree that Mum is very well cared for here at White lodge.
The home is always usually clean and tidy and the food is of a good standard with variable choice and the residents are each treated as individuals with all aspects of their care catered for. The staff are always willing to sit and talk to the resident should they need some support, whether it be emotional or physical.
The gardens are also well cared for enabling the resident to sit in the sunshine during the summer months or indeed to just sit and watch the wildlife and as each season changes the home arranges a lovely social event for the relatives to enjoy mostly in the garden with their loved one.
All in all White lodge is a lovely residential home catering for the elderly resident during their time of need.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been here since August 2015 and we have been very pleased with all of her care and attention to detail.
I have found all the staff extremely helpful and supportive.
The house is clean and well maintained, and the gardens are a lovely asset.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Mum has stayed at White Lodge on two occasions now and has settled in very well. Our whole family has found the staff to be very helpful and friendly. The staff are loving and caring to both the people who live there and the relatives. The accommodation is excellent feeling more like a happy hotel rather than a care home. The gardens are a wonderful place in the summer and the extensive range of activities laid on is appropriate and varied. Having a relative in a care home is never something that one would wish for but White Lodge makes the experience so much better to come to terms with. We cannot fault the care Mum is receiving and we would like to thank the staff so much for all their hard work and dedication.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Having my mother in law at White Lodge has given us all the peace of mind we were hoping for. Should have done it sooner.
Thank you to all the staff for being so welcoming and accommodating of individual needs.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

We are very happy with white lodge. Mum has been there since April 2014. The staff are very helpful and friendly which has helped mum settle in well. Her room has been helped buy putting some of her things that she has brought with her. The garden & lounge areas are lovely.

How likely would you be to recommend White Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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