White Lodge, Emsworth, Hampshire
White Lodge, Emsworth, Hampshire
White Lodge, Emsworth, Hampshire

White Lodge is a secure and hygienic residential home, within which residents receive a versatile range of support to suit any care needs, while being able to pursue an active and interesting daily lifestyle.

Staff are experienced in caring for the challenges of memory impairment and also physical disabilities, with an activities coordinator in place to make sure there is much to enjoy and choose from.

Owner: CC Whitelodge Ltd

Person in charge: Franccesca Ware (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 25

Rooms with ensuite WC: 17

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on White Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 17 Nov 2017

2 empty rooms 1 gound floor with no en-suite and 1 room on upper level all with en-suite, funding taken with a top up if needed.

Reviews

9.6 White Lodge has a Review Score of 9.6 (9.568)

The Review Score of 9.6 (maximum of 10) for White Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for White Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.568 for White Lodge is calculated as follows: ( (97 Excellents x 5) + (49 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 155 Ratings = 4.568

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for White Lodge is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 8 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend White Lodge?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to White Lodge

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1

Standards at White Lodge are very high. It is well run and all the staff are very caring. My mother has been a resident for over five years and has been very happy here.

How likely would you be to recommend White Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for nearly a year now and is comfortable and well cared for. She is not always easy but is always treated with care, consideration and respect. It is a welcoming environment to go into and the management always takes time to discuss my mother's needs and support. The staff here respond quickly and appropriately to her and are the home's greatest asset.

How likely would you be to recommend White Lodge? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been most impressed by White Lodge and all its staff. The care and kindness shown to my father have been wonderful to behold.
I know he can, at 99, be uncooperative at times but he has always been treated with patience.
He enjoys his meals and I know he could if he wanted, participate in the social activities offered.

How likely would you be to recommend White Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All the management and staff of White Lodge are very caring.
They always have a smile and a welcoming attitude to visitors.
My friend has been in White Lodge for 3 months and is very happy and always complimentary about the way she is treated, the care taken over her diet and the way her room is managed/maintained.

How likely would you be to recommend White Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Here is a friendly, caring atmosphere, demonstrated by the encouragement given to residents to achieve their potential and by the hands-on care given when necessary. The administration and management of White Lodge have never given me cause for concern. I continue to be immensely grateful for the dedicated wise and compassionate care given to my mother, both when she was more able and in her final hours. I still visit another resident and note the decor, though never unacceptable, is being improved.

How likely would you be to recommend White Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A well run home, All the staff know what they are doing. The relationship with residents is excellent. A lovely garden which is accessible. A warm and caring home.

How likely would you be to recommend White Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When I visit Mum it is like seeing her in her old flat. You are made so welcome. I can pop in for 20 minutes or spend an afternoon. There is always a welcome and often a cup of tea and biscuit. The care from the staff is splendid, everyone knows what is happening for the day and how people are. Mum's care could not be better - if she needs anything someone will call and take care of it. If she is poorly I get a call.
A happy, caring home to spend time with your loved ones who need that extra help in their lives.

How likely would you be to recommend White Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The carers and manageress are very caring and patient and nothing is too much trouble.
The home has a warm, homely atmosphere with lovely grounds and trees around.
The relatives of residents are always readily welcomed and kept informed of the resident's health and concerns. There are occasional visiting singers, little theatre groups and musicians as well as in-house activities such as bingo, keep fit, crafts and quizzes. It would be good if there were more staff at times both carers and people involved in occupying the residents time.

How likely would you be to recommend White Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My mother has been a resident at White Lodge for over 5 years and I cannot express enough the wonderful care she continues to receive. Both myself and the family of which there are 7 children all agree that Mum is very well cared for here at White lodge.
The home is always usually clean and tidy and the food is of a good standard with variable choice and the residents are each treated as individuals with all aspects of their care catered for. The staff are always willing to sit and talk to the resident should they need some support, whether it be emotional or physical.
The gardens are also well cared for enabling the resident to sit in the sunshine during the summer months or indeed to just sit and watch the wildlife and as each season changes the home arranges a lovely social event for the relatives to enjoy mostly in the garden with their loved one.
All in all White lodge is a lovely residential home catering for the elderly resident during their time of need.

How likely would you be to recommend White Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been here since August 2015 and we have been very pleased with all of her care and attention to detail.
I have found all the staff extremely helpful and supportive.
The house is clean and well maintained, and the gardens are a lovely asset.

How likely would you be to recommend White Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has stayed at White Lodge on two occasions now and has settled in very well. Our whole family has found the staff to be very helpful and friendly. The staff are loving and caring to both the people who live there and the relatives. The accommodation is excellent feeling more like a happy hotel rather than a care home. The gardens are a wonderful place in the summer and the extensive range of activities laid on is appropriate and varied. Having a relative in a care home is never something that one would wish for but White Lodge makes the experience so much better to come to terms with. We cannot fault the care Mum is receiving and we would like to thank the staff so much for all their hard work and dedication.

How likely would you be to recommend White Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having my mother in law at White Lodge has given us all the peace of mind we were hoping for. Should have done it sooner.
Thank you to all the staff for being so welcoming and accommodating of individual needs.

How likely would you be to recommend White Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We are very happy with white lodge. Mum has been there since April 2014. The staff are very helpful and friendly which has helped mum settle in well. Her room has been helped buy putting some of her things that she has brought with her. The garden & lounge areas are lovely.

How likely would you be to recommend White Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Care Home Idol 2016

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