






Whitehaven Rest Home specialises in high-quality dementia care, with experienced carers trained to support adults living with memory loss. Care is tailored to each individual, with love, understanding and compassion at the heart of the home’s approach.
Life at Whitehaven is about more than care – it is about comfort, companionship and meaningful moments. Open-plan lounges and dining areas create welcoming spaces where residents can enjoy meals together, socialise with friends...
Care Provided by Whitehaven Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 15 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
In our fee the following items are excluded chiropody, hairdressing , newspapers .
Contact Whitehaven Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- R Fiford
- Private Owned
Person in charge
- Beverley Walton (Owner)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 2
Room Information
- Single Rooms (15)
Visiting
- The home are always pleased to welcome family and friends to visit — there are currently no restrictions on visiting. They just ask, where possible, that visits are planned around mealtimes, as these are important and sometimes busy parts of the day for residents. If you’d like to join your loved one at mealtime and help support them, you’re very welcome to do so — just have a quick chat with the team beforehand so they can make the right arrangements. If Government guidance ever changes (for example, during situations such as COVID-19), the home always follows the latest advice to keep everyone safe and well.
Parking
- Parking is available close to the care home, if there are no spaces immediately available outside.
Whitehaven Care Home Reviews (23)
Whitehaven Care Home has a Review Score of 9.4 (9.400) out of 10, based on 5 reviews in the last 2 years.
Over all time Whitehaven Care Home has 23 reviews.
This care home is what you would wish for a loved one. The personal care shown by the team is outstanding. All residents are treated as respected individuals, and the team takes the time to get to know each person so that your loved one is embraced into the family-like atmosphere.
The hygiene standards are excellent, and care is taken with each room, with little touches that make each resident feel like their room is their sanctuary. The overall feel of the care home is one of quiet professionalism. The staff are well-trained, kind, and highly professional. The residents are always encouraged to join in with activities and take time out if they wish. There is a structured approach to all meal times, and everyone is appropriately catered for. This care home was the best thing to have happened to my relative. I know they are safe, loved and happy here.
Our team will be happy and proud to hear this heartfelt feedback .Thank you
As a family, we are so happy that we chose Whitehaven as a care home for my mum. Beverly and her lovely staff look after my mum so well. They treat her with respect and kindness. Mum is happy there.
The staff are always so friendly, kind and caring. They take such good care of their residents, that nothing is too much trouble for them.
My grandmother is 95 years old. Her room is always kept clean and tidy. If there are any health concerns with my grandmother, Whitehaven will always keep us updated. Thank you, Whitehaven!
We are so very grateful to all the staff, as they are so lovely and kind, and nothing is too much trouble, we have lots of updated on my Nan's health, etc.
Would recommend this care home, and how lovely the staff are.
My mum has been a resident at Whitehaven for a year and a half. From the beginning, the staff and owner have been so kind, patient and professional treating myself and my mum with care. I have learnt a lot about Mum's illness through spending time at Whitehaven. They are always finding ways to stimulate the residents which is a joy to witness and be a part of. Only last week I attended the garden party and it was a lovely day and the staff made it so!
Thank you for completing our review, it is a team effort ensuring that we support the residents and their families at all times.
Mum was only in Whitehaven Care Home for a short time in the later stages of life, but in that time, the manager and her team made her very comfortable. They were very kind and attentive and very welcoming to myself and our family. She had a lovely downstairs room with views on to the garden. The staff were all very happy and professional in their jobs whilst also creating a family feeling. My sister and I were pleased that Mum had a bit of normality after months of being in and out of hospital and only wished we’d made the move earlier and we’d like to thank everyone involved in her care.
Thank you for completing a review - our staff will be pleased to read this.
My late sister-in-law lived at Whitehaven for five years. The care she received was amazing, she was always clean and tidy and neatly dressed, and her room had lots of her personal possessions to make it homely. I was always made welcome when visiting, and as I couldn’t come very frequently as I don’t live nearby I would receive photos of her doing activities. There always seemed to be outings and celebrations to join in. All the staff were so caring and coped with her various medical setbacks, especially during her last few weeks. The album made of her time at Whitehaven was a lovely memento for her sons. The reason for the facilities rating is that a bit more room to take indoor exercise would have been nice.
Amazing home and staff. I couldn't have found a better home for my mum.
Alzheimer’s presents many challenges, not only for the sufferer, but for those who are responsible for their care. I cannot thank the manager or the staff enough for their patience, understanding and kindness shown to my aunt for the excellent care she has received since becoming a resident 22 months ago.
Residents are encouraged to take part in a variety of in-house activities, as well as outings to cinema and music clubs.
The atmosphere at Whitehaven is that of a family home. I visit regularly and feel very much part of the Whitehaven family. It is lovely to see that my aunt has regained her ‘sparkle’.
Thank you for completing the review, it’s really nice to be appreciated. The whole team will feel valued and realise that every day makes a difference to our residents and families.
Dear Mum passed away two months ago at Whitehaven where she had lived for 15 months. The care the staff and management gave Mum was nothing short of exceptional, such a lovely family atmosphere and so caring. From the very first ‘look-see’ visit we knew this was the right place for Mum. Being fiercely independent in spirit she wasn’t the easiest of residents to please and look after, but in time she came to regard Whitehaven as her home. I loved visiting, felt part of the Whitehaven family and miss it, lots. And within the restrictions of that terrible disease, dementia, Mum was relatively happy. The food (much appreciated by Mum) is great, and clothes and rooms kept clean and fresh. Activities every day with parties and gifts on special occasions. The manager and many staff came to the funeral and at the wake gave me a Memories book with photos of Mum and tributes, hugely personal and touching. My Auntie, Mum’s sister, was also very appreciative of the care Mum was given.
The security and safety are very good.
My Mother seems quite happy, they do a lot of activities to keep active.
The food and drink are very good.
We are very happy with the care home my Mother is in.
Thank you for a lovely review, the staff love to receive feedback and it motivates them.
Mum has been part of the Whitehaven family for 11 months now. I use this wording as it is the strong ethos of this very special small independent care home. The home is superbly managed by the manager and her team and the care staff are excellent. Each resident is cared for uniquely and special days like birthdays and seasons like Christmas are made personal with cakes, gifts and all you would expect for a family member. As a visitor, I feel part of this special family too. Nothing ever seems too much trouble. The residents have daily activities and regular outings. These are open to all but there is no pressure to take part. My mum can become quite agitated at times and I often arrive to a member of staff sitting next to her, chatting and reassuring her. I wholeheartedly recommend Whitehaven to anyone looking for a home, particularly for a relative or friend with dementia. My family are extremely thankful to have found such a lovely home for Mum.
I regularly sing the praises of the care team at Whitehaven, who have supported my friend, who has dementia (and I) for 2 years plus. I visit often and the experience is always positive. There is a relaxed, homely feel to Whitehaven, the residents, despite their challenges, always appear content. The care staff are very attentive and treat residents respectfully, the activities are very inventive and certainly not repetitive and residents engage with them well. Other pluses are that the food is home cooked, the level of cleanliness high and having resident pets is perfect for our friend and a real asset to the homely feel.
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The chef cooks wonderful meals, we were surprised how well my mum has eaten since being here. There is a lovely garden, which we used a lot in the warmer months. The care and support is personal for each resident.
Everyone is encouraged to join in activities but never pressured. The manager and staff initially asked us all about Mum as a person and got to know her past and the family, which meant that they could tap into her memories and tailor activities to her interests. Families are welcome to visit at any time and always have the option to join in with visits, meals and activities if they wish. I don't live nearby, and staff were always happy to talk to me on the phone and to support my mum to talk to me too. I would thoroughly recommend Whitehaven to anyone.
My wife had been resident in Whitehaven for approx 14 months. She has Alzheimer's so probably difficult at times but all the staff seem very well trained to cope in all situations. Staff always find time to talk, to both residents and visitors. Nothing seems to be too much trouble. Outings to the cinema, garden centre or singing groups are a regular feature. Activities within Whitehaven are numerous and varied on several days each week. Unfortunately, my wife was taken ill and was quickly transferred to hospital. Whilst in hospital, she was regularly visited by a member of management or carer staff on most days until the hospital staff reported that she would have to be discharged to a Nursing Home to fully manage her new condition. Our family are sure that my wife's life has been enriched by the care and dedication of all at Whitehaven Care Home.
My mother was a resident here for 3 years.
She sadly passed away in July 2017.
No one could have received more loving, respectful and conscientious care at the end of their life.
The staff took huge care of my mother and us as a family, allowing us to give our mum a dignified death in her own room with all her family around her.
We feel so fortunate that mum lived here for the last few years of her life.
Whenever I visit her, she is always clean and well cared for. The staff treat mum with respect and always have time for her care and wishes. The owner of the home always works to provide a relaxed environment for the resident and her staff are a credit to her in their exemplary behaviour towards the residents. I could not wish for a better environment for my mother to spend her final years.
Very staff always very warm and welcoming.
My auntie is very well looked after, she tells me all the staff are very caring to all the residents. We have had no concerns as to any aspects of the care and standards within the home. It is lovely when we go to visit my aunty to see lots of items and pictures that have been made in the weekly craft sessions. The number of personal extras that are arranged in the home for example hairdresser, GP and Chiropodists make life easier for the residents. We are encouraged to visit and join in a number of events which keep the family involved.
They are all very pleasant.
They obviously enjoy their work and take great pride in it as granny is always happy and well presented.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2026Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Whitehaven Care Home.
There are no upcoming events for Whitehaven Care Home.
Awards / Recognitions (3)
- 15 Feb 2016Recipient: Whitehaven Care Home
- 21 Nov 2014Recipient: Whitehaven Care Home
- 30 Nov 2012Recipient: Whitehaven Care Home
Accreditations
There are no accreditations posted yet for Whitehaven Care Home.
Meet the Team (1)

Manages the care home
Frequently Asked Questions about Whitehaven Care Home
What types of Care is Whitehaven Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Whitehaven Care Home have?
There are 15 Single Rooms.
What are the Facilities & Services at Whitehaven Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Whitehaven Care Home to the centre of Waterlooville?
2.5 mile(s) as the crow flies, distance by road may be significantly further.
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