Woodside Lodge

160 Burley Road, Bransgore, Christchurch BH23 8DB
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9.6 41 Reviews
  • Woodside Lodge, Christchurch
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1250 – £1525
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1525

The fees displayed are a guidance and the exact fee per week will be dependent on the room and the individual assessment needs of the resident.

These prices are only a guideline, please contact Woodside Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Woodside Lodge Ltd

Person in charge

  • Charlotte Bale (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (13)

Visiting

  • Woodside Lodge is open 24/7 and welcome all visits, the home does kindly ask that visitors give them a courtesy call so that they can ensure all enquiries are met by the correct person.

Parking

  • Plenty of parking outside the building

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Woodside Lodge Reviews (41)

9.6

Woodside Lodge has a Review Score of 9.6 (9.631) out of 10, based on 11 reviews in the last 2 years.
Over all time Woodside Lodge has 41 reviews.

Overall Experience
  • 33
  • 8
  • 0
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Date Published
  • 41
  • 3
  • 8
  • 11
  • 30
Reviewer Connection to Woodside Lodge
  • 12
  • 11
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  • 2
  • 1
  • 1
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Total of 41, showing 21-40
Review from P B (Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodside Lodge is excellent in all matters. Room is "like a hotel"!
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely review, we are happy that you like your room and are happy at Woodside Lodge.

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Review from Florence S (Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Woodside Lodge is clean, tidy and homely. My room is clean and tidy. The carers are very helpful. Food is very good. I also enjoy the activities. Overall, I am very happy.
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely feedback Florence, it means a lot to us all at Woodside Lodge.
Best Wishes
From all the team

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Review from Edna O (Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodside Lodge is a very good carehome. The carers are always happy and very pleasant. The food is always delicious. I'm very happy here.
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely feedback Edna, it means a lot to us all at Woodside Lodge.
Best Wishes
From all the team

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Review from Lillian T (Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Woodside Lodge have made me feel very welcomed. The care given was exceptional. I would recommend this care home to friends and family.
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely feedback Lillian, it means a lot to us all at Woodside Lodge.
Best Wishes
From all the team

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Review from Paul F (Son of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodside Lodge is a warm, friendly and welcoming care home. The management and staff have a real understanding of dementia. They treat the residents with care, love and empathy. My Mum has been here for 19 months and even though she can be very stubborn & often difficult to manage the staff have been
brilliant and always give Mum the care and attention she needs,
I cannot recommend Woodside Lodge highly enough.
Reply from Charlotte Bale, Manager at Woodside Lodge

Dear Paul
Thank you so much for your lovely review and feedback it means a great deal to us all at Woodside Lodge
Best wishes
From all the team at Woodside

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Review from Stuart M (Son of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother (89-years) arrived at Woodside in mid-May 2020 in the middle of COVID lockdown. She was an Alzheimer’s sufferer who was no longer able to stay in her own home. I brought her down from Glasgow after a long search for a suitable home. As I couldn’t visit, I selected Woodside Lodge after a recommendation
and a general ‘feeling in my water’ speaking at length with the manager.
My mother put on weight whilst at Woodside, which is a testament to the standard of the food. Her general demeanour improved no end. She loved the music man, who visited every Friday throughout the year.
The general care and thoughtfulness of the staff are exceptional, and nothing is too much trouble. I witnessed many little hugs and calming strokes from carers when I visited and was waiting for my mum in the pod. These little things mean so much to so many.
She recently passed away with great dignity, and the medical support was exactly as the family requested.
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you so much for your lovely review, Stuart.
Mum was very much part of the family at Woodside Lodge and will always be in our hearts.
Best wishes.

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Review from J B (Stepdaughter of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after our Step-Mum so well. We have been so confident in her care and security throughout these difficult times. Although we live so far away, we know that you will look after her and keep her safe.
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely review, it means so much during these difficult times.
Best wishes
Charlotte and everyone at Woodside Lodge.

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Review from Paul C (Son of Resident) published on 2 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a very relaxed and comfortable atmosphere, all the staff are always welcoming towards visitors (when visiting is possible), and are very caring of the residents. Meals are cooked on-site by two chefs ensures the food is of really good quality and very varied to meet all of the residents'
needs.
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely review. We really appreciate your feedback.

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Review from Julie S (Daughter of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although we were not local, we knew Woodside Lodge as had a family friend who was a resident here, so had visited him. When our dad got to the stage of needing 24-hour care for dementia, my sister and I decided to move him to Woodside Lodge, as we had been very impressed by what we had seen from previous
visits to our friend, despite knowing it would mean regular long trips to visit him. It was a decision what we never regretted. The level of care is outstanding and a number of staff have been there for a long time. All the residents are treated as individuals and the staff make much effort to find out what the residents' likes and dislikes are. As their needs change, care plans are put in place to ensure their changing needs are met.
The welcome that family get when visiting is wonderful and the care for both our dad and us during the last week of his life was outstanding. I still like to pay a visit when in the area.
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you so much for your kind words, Julie. While I was not the manager for the full length of your father's stay I was very honoured to join the team in the final years before his passing. Dad will forever hold a place in our hearts and we very much enjoy seeing you when you visit. Best wishes, Charlotte.

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Review from Jan B (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had severe dementia and lived at Woodside Lodge for nearly four years. It is a small home run by a manager who is very approachable and kind and a very dedicated, kind and extremely caring and hard-working team of carers and other staff members. The carers understand the individual needs of each
resident and there is continuity of care with very little need for agency carers. The carers have all worked there for a long time and the positive attitude of all the staff make it a happy home. There is always a warm welcome for visitors. There are plenty of activities and music and a lovely hairdresser. The food is very tasty and my mum really enjoyed her meals. The home and bedrooms are very clean and it smells lovely. The gardens are well used too, thanks to the carers always going that extra mile. The home is supported by excellent doctors and district nurses and all the staff are very well trained.
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely words and review, Jan. Mum was very much a part of the family and will always be in our hearts. Best wishes, Charlotte.

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Review from Paul S (Son of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living here since February 2020. She needed more help as she was becoming increasingly confused and has memory had problems. From the very start, the staff at the home worked at gaining her trust and got her onside with their friendly positive manner. They let her settle in at her
own pace at what was a very confusing time for her. The home is not modern but is well maintained and suits her needs. It does not have an institutional feel which I found many newer homes seem to have. I have been impressed with all the staff who seem to work as a team and enjoy interacting with the residents; she often sits and chats to them. My mum is not always an easy person to please but she enjoys the food and activities. Even when she gets up in the middle of the night and wants a snack it is not an issue. It appears that the home works well with other agencies such as the local doctors, district nurses and mental health team and the manager ensures the staff are well trained.
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely review, Paul. We really appreciate your feedback. Best wishes, Charlotte.

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Review from Tony T (Son of Resident) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were lucky enough to find Woodside Lodge care home for my mother, following previous poor experiences where my mother's needs could not be met. From the first meeting with the management and team of Woodside Lodge we felt the home offered the level of care and compassion my mother needed. Since my
mum developed dementia the calmest and happiest she had been was when she was moved to Woodside Lodge. They treated her with respect and as if she was a member of their own family. The care they took doing her nails and her hair was above and beyond, they made her look and feel like a lady, not just another dementia sufferer. Whenever we visited we were also made to feel very welcome, the staff always had time to talk to us. They kept us informed at all times with any changes.
In the last week of Mum's life they treated her with dignity and respect, they took time not only to look after her care but also time sitting talking to her as we were not able to be there due to the current situation.
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you for your lovely review Tony. Mum was very much our family and she will be greatly missed. Best wishes. Charlotte and everyone at Woodside Lodge.

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Review from Nigel M (Son of Resident) published on 11 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Woodside Lodge for almost 18 months until her recent passing in November 2019. During her time at the home, she was cared for with the highest standards possible. She received continual loving care from all the staff without exception, right up until the end. I cannot state
highly enough how helpful everyone was during this very difficult time for our family. I would recommend Woodside Lodge to anyone that has relatives or friends that are in need of care. I cannot overstate the excellence of care and service of this care home.
Reply from Charlotte Bale, Manager at Woodside Lodge

Nigel, thank you so much for your lovely review.
Mum was a wonderful, kind-hearted lady and she will be greatly missed by all of us at Woodside Lodge.

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Review from L B (Daughter of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I cannot recommend Woodside Lodge highly enough. They have cared for our Mum so lovingly and thoughtfully fulfilling all her needs. The staff are caring and gentle. Always on hand to help Mum and encourage her until she sadly passed away after 18 months at Woodside Lodge. In addition,
they were endlessly supportive to me and my family. 5 stars in every way.
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you so much for your lovely review.
Your mother was a lovely woman and she will be greatly missed by everyone here at Woodside Lodge.
Best wishes to you and your family from us all.

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Review from Paul H (Son of Resident) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for their amazing care of my mother. She was in Woodside for nearly six years. She was always treated with great compassion, dignity and laughter and my wife and I were always made to feel very welcome when visiting her.
She died in July this year and the care in her
last week of life was exceptional. The carers would play her favourite music, hold her hand and give her the care of a loving family member 24/7.
My mother had a character larger than life and was always laughing and joking. The carers laughed and joked with her as well as giving her all the necessary other care with efficiency and sensitivity.
We cannot recommend the home more highly.
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you so much for your lovely kind words, Paul.
Mum will be greatly missed by all at Woodside Lodge and will forever hold a place in our hearts.

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Review from Jane D (Daughter of Resident) published on 18 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Woodside Lodge are wonderful, nothing is too much trouble and to see Mum cared for as well as she is at Woodside is a gift. I know she is loved and cared for as if she were at home. I cannot thank the lovely team enough.
Reply from Charlotte Bale, Manager at Woodside Lodge

Thank you, Jane, for your lovely review and support, it is very much appreciated as is your recommendations, thank you again on behalf of all at Woodside Lodge.

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Review from Derek W (Husband of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed by the amount of care and patience rendered by all members of staff.
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Review from J W (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has always received the utmost kindness and care at Woodside Lodge.


I have been able to visit as often as I wish and am always greeted warmly and made to feel welcome and part of the family of the home.

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Review from Caroline H (Wife of Resident) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has settled in well at Woodside. He is well cared for and happy. I have found the staff here helpful and caring.
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Review from Elizabeth (Daughter of Resident) published on 19 May 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are kind considerate and friendly. They take the time to listen to residents and help them through the bad days as well as making sure the good days are as good as is possible for the resident. The building has its limitations and it would be nice to have more outdoor space again for those
residents who like to get outside. However, hopefully that will be reinstated when building works completed.
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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Woodside Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.631 for Woodside Lodge is calculated as follows: ( (88 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 130 Ratings = 4.631
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodside Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Good
  • Safe Inadequate
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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