
Mother's care at Alexandra Rose is exemplary.Jenifer N(Daughter of Resident/Service User)



Mother's care at Alexandra Rose is exemplary.Jenifer N(Daughter of Resident/Service User)



At Alexandra Rose, carers work under the principle of - "This home is your home" and aim to provide a high standard of care in a homely, relaxed atmosphere, whilst all rooms are en-suite.
Residential care should never be regarded as a last resort. It can be a new beginning, which provides comfort and security in the latter years. It can eliminate the problems of day-to-day living and should be a...
Care Provided by Alexandra Rose
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexandra Rose for full pricing details and T&Cs.
Contact Alexandra Rose to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Riva Ltd
- Private Owned
Person in charge
- Dan Luter(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (25)
- Single Rooms with ensuite Wet Room (25)
Alexandra Rose Reviews (62)
Alexandra Rose has a Review Score of 9.7 (9.690) out of 10, based on 13 reviews in the last 2 years.
Over all time Alexandra Rose has 62 reviews.
Mum has been enabled to settle in well and seems to have good relationships with all the staff. She has never complained about any of them. Her room is of a good size, very pleasant and clean. She is getting good care in regard to bathing, hair, nails etc and enjoys the entertainment. The only downsides: being on a hill, necessitates the use of a stairlift to get too and from her room; the evening meals are a bit uninspiring.
I feel management need to engage with residents more as they seem to be a bit light on carers. A management presence on the 'floor' would be helpful to all concerned.
Thank you for your review. I am pleased to inform you that a new activities coordinator has already joined our team and is working 40 hours per week, which is 20 hours more then her predecessor. That now means Alexandra Rose provide over 80 hours per week solely for our activities staff which...
My experience has been very satisfactory. My Mother has received extremely good care from a professional and empathetic staff in a safe and ideal environment for her needs.
Thank you for reviewing our service, we appreciate your feedback.
Staff always helpful, courteous, articulate despite pressures of the job. Great sense of team spirit. Treat Mother with patience and dignity. If any emergency I have confidence the correct action will be taken.
Thank you for taking the time to review us. We really do try our utmost to fulfil our homes purpose which is guided by our core values of integrity, trust, kindness, dignity, compassion and respect. It is great that our team spirit is recognised by others, it truly feels like an extended family.
Living at a distance can be a 'problem' when choosing a home for a parent who needs care. Alexandra Rose has made that choice far easier to make. My mother receives care and support from all of the amazing staff who have got to know her over the past months. Her physical needs are met with care and dignity and emotional needs are monitored and tended to. I feel that I am kept informed, can call at any time and am made to feel welcome whenever I travel to visit. Mum lives in a beautiful, clean room and feels safe secure and valued. I couldn't ask for more.
We are so glad your mum has settled into the home so well. She has such a fun nature and is always willing to try new things and is so receptive to the activities and entertainment the home provides. We are so happy that with your comments. Thank you for taking the time to review our home.
The home is always clean and fresh smelling. The staff are friendly to visitors and helpful and supportive to residents. There always seems to be plenty of activities to keep the residents entertained, some purely for entertainment, some more participative to keep them active in body and mind.
Thank you so much for taking the time to review our home. We are very happy with such kind and positive comments
This home came to my rescue when I needed help. Since moving in I feel safe and look after, plus my family know I am.
It so lovely to hear that you have been made to feel so safe and comforted during your stay here at Alexandra Rose. We really value your feedback and will continue to strive forward in delivering a high-quality service for you
They are attentive to my needs as well as all the residents. It is always a happy place. We are very lucky she is there.
Thank you for taking the time to complete the review. Your feedback is appreciated and I will ensure your kind comments are escalated to all of the staff.
Overall as you can see, we are very happy with the home. There was a misunderstanding with a member of staff which should have been handled more professionally. But apart from that, we are happy with my mother's care.
Thank you for your feedback. I am sorry to find out there was a problem in which you felt could have been handled more efficiently. I feel it may be worthwhile discussing this further when you next visit the home. Thank you for the excellent ratings - we appreciate this very much. All feedback is...
Mother's care at Alexandra Rose is exemplary. We have been impressed by the genuine care and indeed affection with which she is treated by every member of staff. She is very happy there and frequently tells us that we made a good choice. Visitors too are always made welcome.
Thank you very much for you positive feedback and kind words. We strive to ensure that Alexandra Rose is a positive experience for all our residents and there family and friends. We appreciate you taking the time to review our home.
Costs for care in our area are considerably less (approximately a third less) than what our relative is paying and so we are unclear whether she is getting full value for money.
A concern is that the home does not often inform us of incidents such as a fall or hospital appointments and she has short-term memory loss and so can't always recall any details. As her closest relatives, it would be helpful to be told about such events.
As I am sure you can appreciate, we have one allocated point of contact for each resident in which we will always inform that relative of any falls, appointments or changes...
Such a lovely atmosphere every time we visit. Always made to feel welcome by staff, cups of tea and coffee as soon as you walk in the door. Our great aunt has been a resident for some years and that is down to the attentive and loving care she receives from all the wonderful carers. It is difficult to always get to Portsmouth to visit her, but when we do, it is very clear to see how happy and content she is at the home.
Mother is very happy and contented in the home and is particularly pleased with the friendliness of the staff and the quality of the meals. Facilities are good and the medical response, when needed, has been excellent.
Care is excellent. Staff are very helpful and caring. Food is good too. Every effort is made to make sure that the residents are happy. The rooms are clean and warm. There is always some form of entertainment eg. Music, bingo, cards etc etc which keeps residents active and that in turn, makes them happy.
This is a superb care home. My mum is so happy and settled now. She eats well, sleeps well and is mentally stimulated now and the improvement in her mental and physical welfare is enormous. I cannot praise this care home enough and it and its staff are heaven sent.
All mum's needs are met and she is calm and content. I know she is safe and well looked after by staff who really care. This care home is clean, bright and uplifting - fabulous!It is so very well run and you won't find a better place to live.
The home is clean and smart. We visit the rooms where the visitors sit and they all seem happy and like to see our dog Jake (P.A.T. Pets As Therapy). Sometimes we go into private bedrooms (on request) and they are very nice.
The activities in particular provide excellent entertainment to add interest to the residents day. Management are responsive and very committed to the needs of the residents and myself as a relative my mothers behalf. Highly commended as a care home from my point of view.
The staff are always friendly and helpful. I never have a worry to speak to anyone. The menu for the day is always displayed and looks good. The aroma from the kitchen is always lovely. I have no complaints.
Overall a good standard of care. No issues to date.
My mother moved in March 2016 we can find no fault with her care she has settled in very well. There is plenty of entertainment plus hairdressing and chiropody. All the staff go out of their way to make mum as comfortable and as happy as she can be. The home is immaculate and everybody is made welcome.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 October 2017Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Alexandra Rose.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Alexandra Rose.
Meet the Team (0)
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