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Alexandra Rose

358 Havant Road, Farlington, Portsmouth, Hampshire PO6 1NE
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Mother's care at Alexandra Rose is exemplary.Jenifer N(Daughter of Resident/Service User)
Alexandra Rose, Portsmouth
Alexandra Rose, Portsmouth
Alexandra Rose, Portsmouth

At Alexandra Rose, carers work under the principle of - "This home is your home" and aim to provide a high standard of care in a homely, relaxed atmosphere, whilst all rooms are en-suite.

Residential care should never be regarded as a last resort. It can be a new beginning, which provides comfort and security in the latter years. It can eliminate the problems of day-to-day living and should be a...  

Care Provided by Alexandra Rose

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,700
Residential Dementia CareFrom £1,700From £1,700

Contact Alexandra Rose to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Riva Ltd
  • Private Owned

Person in charge

  • Dan Luter(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Single Rooms with ensuite Wet Room (25)

Alexandra Rose Reviews (62)

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9.7

Alexandra Rose has a Review Score of 9.7 (9.690) out of 10, based on 13 reviews in the last 2 years. Over all time Alexandra Rose has 62 reviews.

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Review from Michael K (Son of Resident) published on 23 May 2018 Submitted via Postal Card
Overall Experience

Mum has been enabled to settle in well and seems to have good relationships with all the staff. She has never complained about any of them. Her room is of a good size, very pleasant and clean. She is getting good care in regard to bathing, hair, nails etc and enjoys the entertainment. The only downsides: being on a hill, necessitates the use of a stairlift to get too and from her room; the evening meals are a bit uninspiring.

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Review from K C (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card
Overall Experience
Overall mum is quite happy here. The cleanliness is very good throughout the home. Entertainment has been excellent but now the lady has left so I don't know what's in place.

I feel management need to engage with residents more as they seem to be a bit light on carers. A management presence on the 'floor' would be helpful to all concerned.

Reply from Daniel Luter, Registered Manager at Alexandra Rose

Thank you for your review. I am pleased to inform you that a new activities coordinator has already joined our team and is working 40 hours per week, which is 20 hours more then her predecessor. That now means Alexandra Rose provide over 80 hours per week solely for our activities staff which...  

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Review from M L (Son of Resident) published on 24 April 2018 Submitted via Postal Card
Overall Experience

My experience has been very satisfactory. My Mother has received extremely good care from a professional and empathetic staff in a safe and ideal environment for her needs.

Reply from Daniel Luter, Registered Manager at Alexandra Rose

Thank you for reviewing our service, we appreciate your feedback.

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Review from H P (Daughter of Resident) published on 19 April 2018 Submitted via Postal Card
Overall Experience

Staff always helpful, courteous, articulate despite pressures of the job. Great sense of team spirit. Treat Mother with patience and dignity. If any emergency I have confidence the correct action will be taken.

Reply from DANIEL LUTER, REGISTERED MANAGER at Alexandra Rose

Thank you for taking the time to review us. We really do try our utmost to fulfil our homes purpose which is guided by our core values of integrity, trust, kindness, dignity, compassion and respect. It is great that our team spirit is recognised by others, it truly feels like an extended family.

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Review from D B (Daughter of Resident) published on 19 April 2018 Submitted via Postal Card
Overall Experience

Living at a distance can be a 'problem' when choosing a home for a parent who needs care. Alexandra Rose has made that choice far easier to make. My mother receives care and support from all of the amazing staff who have got to know her over the past months. Her physical needs are met with care and dignity and emotional needs are monitored and tended to. I feel that I am kept informed, can call at any time and am made to feel welcome whenever I travel to visit. Mum lives in a beautiful, clean room and feels safe secure and valued. I couldn't ask for more.

Reply from DANIEL LUTER, REGISTERED MANAGER at Alexandra Rose

We are so glad your mum has settled into the home so well. She has such a fun nature and is always willing to try new things and is so receptive to the activities and entertainment the home provides. We are so happy that with your comments. Thank you for taking the time to review our home.

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Review from Steve K (Son of Resident) published on 19 April 2018 Submitted via Postal Card
Overall Experience

The home is always clean and fresh smelling. The staff are friendly to visitors and helpful and supportive to residents. There always seems to be plenty of activities to keep the residents entertained, some purely for entertainment, some more participative to keep them active in body and mind.

Reply from DANIEL LUTER, REGISTERED MANAGER at Alexandra Rose

Thank you so much for taking the time to review our home. We are very happy with such kind and positive comments

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Review from I H (Resident / Service User) published on 18 April 2018 Submitted via Postal Card
Overall Experience

This home came to my rescue when I needed help. Since moving in I feel safe and look after, plus my family know I am.

Reply from DANIEL LUTER, REGISTERED MANAGER at Alexandra Rose

It so lovely to hear that you have been made to feel so safe and comforted during your stay here at Alexandra Rose. We really value your feedback and will continue to strive forward in delivering a high-quality service for you

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Review from Joanne H (Great-Niece of Resident) published on 13 April 2018 Submitted via Postal Card
Overall Experience
My great Aunt has been a resident for around five years now. The care she receives just gets better and better. She was quite poorly recently, I was contacted and kept informed of her condition when I wasn't there. The staff are always friendly and caring.

They are attentive to my needs as well as all the residents. It is always a happy place. We are very lucky she is there.

Reply from Dan Luter, Registered Manager at Alexandra Rose

Thank you for taking the time to complete the review. Your feedback is appreciated and I will ensure your kind comments are escalated to all of the staff.

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Review from C S (Daughter of Resident) published on 13 April 2018 Submitted via Postal Card
Overall Experience

Overall as you can see, we are very happy with the home. There was a misunderstanding with a member of staff which should have been handled more professionally. But apart from that, we are happy with my mother's care.

Reply from Dan Luter, Registered Manager at Alexandra Rose

Thank you for your feedback. I am sorry to find out there was a problem in which you felt could have been handled more efficiently. I feel it may be worthwhile discussing this further when you next visit the home. Thank you for the excellent ratings - we appreciate this very much. All feedback is...  

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Review from Jenifer N (Daughter of Resident) published on 13 April 2018 Submitted via Postal Card
Overall Experience

Mother's care at Alexandra Rose is exemplary. We have been impressed by the genuine care and indeed affection with which she is treated by every member of staff. She is very happy there and frequently tells us that we made a good choice. Visitors too are always made welcome.

Reply from Dan Luter, Registered Manager at Alexandra Rose

Thank you very much for you positive feedback and kind words. We strive to ensure that Alexandra Rose is a positive experience for all our residents and there family and friends. We appreciate you taking the time to review our home.

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Review from P Y (Nephew of Resident) published on 23 March 2018 Submitted via Postal Card
Overall Experience
We live a long way away and can only visit every few months though we maintain contact through regular telephone calls and correspondence. The resident is our last relative in the area and so we are unlikely to be in a position to recommend anyone else.
Costs for care in our area are considerably less (approximately a third less) than what our relative is paying and so we are unclear whether she is getting full value for money.

A concern is that the home does not often inform us of incidents such as a fall or hospital appointments and she has short-term memory loss and so can't always recall any details. As her closest relatives, it would be helpful to be told about such events.

Reply from Daniel Luter, Manager at Alexandra Rose
Thank you for your review. We take on board all feedback and would be happy to discuss any of your comments further.

As I am sure you can appreciate, we have one allocated point of contact for each resident in which we will always inform that relative of any falls, appointments or changes...  

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Review from Alex H (Great Great-Nephew of Resident) published on 26 October 2017 Submitted via Website
Overall Experience

Such a lovely atmosphere every time we visit. Always made to feel welcome by staff, cups of tea and coffee as soon as you walk in the door. Our great aunt has been a resident for some years and that is down to the attentive and loving care she receives from all the wonderful carers. It is difficult to always get to Portsmouth to visit her, but when we do, it is very clear to see how happy and content she is at the home.

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No Rating
Review from J S (Daughter of Resident) published on 2 May 2017 Submitted via Postal Card
Overall Experience

Mother is very happy and contented in the home and is particularly pleased with the friendliness of the staff and the quality of the meals. Facilities are good and the medical response, when needed, has been excellent.

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Review from J C (Daughter of Resident) published on 15 February 2017 Submitted via Postal Card
Overall Experience

Care is excellent. Staff are very helpful and caring. Food is good too. Every effort is made to make sure that the residents are happy. The rooms are clean and warm. There is always some form of entertainment eg. Music, bingo, cards etc etc which keeps residents active and that in turn, makes them happy.

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Review from Deena P (Daughter of Resident) published on 14 February 2017 Submitted via Postal Card
Overall Experience

This is a superb care home. My mum is so happy and settled now. She eats well, sleeps well and is mentally stimulated now and the improvement in her mental and physical welfare is enormous. I cannot praise this care home enough and it and its staff are heaven sent.

All mum's needs are met and she is calm and content. I know she is safe and well looked after by staff who really care. This care home is clean, bright and uplifting - fabulous!

It is so very well run and you won't find a better place to live.

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Review from Nick and Margaret (Regular Volunteer) published on 3 August 2016 Submitted via Postal Card
Overall Experience

The home is clean and smart. We visit the rooms where the visitors sit and they all seem happy and like to see our dog Jake (P.A.T. Pets As Therapy). Sometimes we go into private bedrooms (on request) and they are very nice.

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Review from Sally (Daughter of Resident) published on 1 June 2016 Submitted via Postal Card
Overall Experience
My mother has been a resident for 4 years and throughout that period I have been extremely happy with all aspects of her care. The home has also undergone improvements which have added to the extremely good standard of care and environment in which she resides. The staff are friendly, helpful and extremely responsive to residents needs, which provides a very relaxed homely atmosphere.

The activities in particular provide excellent entertainment to add interest to the residents day. Management are responsive and very committed to the needs of the residents and myself as a relative my mothers behalf. Highly commended as a care home from my point of view.

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Review from Annette S (Daughter of Resident) published on 1 June 2016 Submitted via Postal Card
Overall Experience
I feel mum is very well looked after. The home is always lovely and clean. It never smells anything but fresh.

The staff are always friendly and helpful. I never have a worry to speak to anyone. The menu for the day is always displayed and looks good. The aroma from the kitchen is always lovely. I have no complaints.

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Review from Lynda M (Daughter of Resident) published on 30 May 2016 Submitted via Postal Card
Overall Experience

Overall a good standard of care. No issues to date.

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Review from Jeanette G (Daughter of Resident) published on 25 May 2016 Submitted via Postal Card
Overall Experience

My mother moved in March 2016 we can find no fault with her care she has settled in very well. There is plenty of entertainment plus hairdressing and chiropody. All the staff go out of their way to make mum as comfortable and as happy as she can be. The home is immaculate and everybody is made welcome.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 October 2017
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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