Alexandra Rose

Mum has been enabled to settle in well and seems to have good relationships with all the staff. She has never complained about any of them. Her room is of a good size, very pleasant and clean. She is getting good care in regard to bathing, hair, nails etc and enjoys the entertainment. The only downsides: being on a hill, necessitates the use of a stairlift to get too and from her room; the evening meals are a bit uninspiring.

I feel management need to engage with residents more as they seem to be a bit light on carers. A management presence on the 'floor' would be helpful to all concerned.

My experience has been very satisfactory. My Mother has received extremely good care from a professional and empathetic staff in a safe and ideal environment for her needs.

Staff always helpful, courteous, articulate despite pressures of the job. Great sense of team spirit. Treat Mother with patience and dignity. If any emergency I have confidence the correct action will be taken.

Living at a distance can be a 'problem' when choosing a home for a parent who needs care. Alexandra Rose has made that choice far easier to make. My mother receives care and support from all of the amazing staff who have got to know her over the past months. Her physical needs are met with care and dignity and emotional needs are monitored and tended to. I feel that I am kept informed, can call at any time and am made to feel welcome whenever I travel to visit. Mum lives in a beautiful, clean room and feels safe secure and valued. I couldn't ask for more.

The home is always clean and fresh smelling. The staff are friendly to visitors and helpful and supportive to residents. There always seems to be plenty of activities to keep the residents entertained, some purely for entertainment, some more participative to keep them active in body and mind.

This home came to my rescue when I needed help. Since moving in I feel safe and look after, plus my family know I am.

They are attentive to my needs as well as all the residents. It is always a happy place. We are very lucky she is there.

Overall as you can see, we are very happy with the home. There was a misunderstanding with a member of staff which should have been handled more professionally. But apart from that, we are happy with my mother's care.

Mother's care at Alexandra Rose is exemplary. We have been impressed by the genuine care and indeed affection with which she is treated by every member of staff. She is very happy there and frequently tells us that we made a good choice. Visitors too are always made welcome.

A concern is that the home does not often inform us of incidents such as a fall or hospital appointments and she has short-term memory loss and so can't always recall any details. As her closest relatives, it would be helpful to be told about such events.

Such a lovely atmosphere every time we visit. Always made to feel welcome by staff, cups of tea and coffee as soon as you walk in the door. Our great aunt has been a resident for some years and that is down to the attentive and loving care she receives from all the wonderful carers. It is difficult to always get to Portsmouth to visit her, but when we do, it is very clear to see how happy and content she is at the home.

Mother is very happy and contented in the home and is particularly pleased with the friendliness of the staff and the quality of the meals. Facilities are good and the medical response, when needed, has been excellent.

Care is excellent. Staff are very helpful and caring. Food is good too. Every effort is made to make sure that the residents are happy. The rooms are clean and warm. There is always some form of entertainment eg. Music, bingo, cards etc etc which keeps residents active and that in turn, makes them happy.

This is a superb care home. My mum is so happy and settled now. She eats well, sleeps well and is mentally stimulated now and the improvement in her mental and physical welfare is enormous. I cannot praise this care home enough and it and its staff are heaven sent.

It is so very well run and you won't find a better place to live.

The home is clean and smart. We visit the rooms where the visitors sit and they all seem happy and like to see our dog Jake (P.A.T. Pets As Therapy). Sometimes we go into private bedrooms (on request) and they are very nice.

The activities in particular provide excellent entertainment to add interest to the residents day. Management are responsive and very committed to the needs of the residents and myself as a relative my mothers behalf. Highly commended as a care home from my point of view.

The staff are always friendly and helpful. I never have a worry to speak to anyone. The menu for the day is always displayed and looks good. The aroma from the kitchen is always lovely. I have no complaints.

Overall a good standard of care. No issues to date.

My mother moved in March 2016 we can find no fault with her care she has settled in very well. There is plenty of entertainment plus hairdressing and chiropody. All the staff go out of their way to make mum as comfortable and as happy as she can be. The home is immaculate and everybody is made welcome.