Alexandra Rose

Alexandra Rose is an excellent care home. They have provided excellent care for my wife over the last 20 months. I cannot praise too highly the care and attention they have given. It is an excellent and extremely well run care home.

We have been very happy with the care provided to my Mother in the sixteen months that she has been a resident at Alexandra Rose. The staff are excellent and nothing is ever too much trouble. Now there are no longer Covid restrictions we can pop in when we like and stay for as long as we wish. My Mother has settled in there much better than we could ever have hoped for and that is down to the staff and it being a home-from-home.

Couldn't wish for more!

Excellent care, with a friendly, supportive and caring team.

My mum has been a resident at Alexandra Rose for 6 months now. I cannot fault the care and attention she receives from the staff who are both friendly and efficient communication between the team and the family is first-rate. Mum says that she now has peace of mind and I know that she is in good hands. Choosing a care home for a loved one can both be daunting and distressing but both Mum and family are pleased with our choice.

There is always a variety of activities going on, and my mother enjoys them.

My mother has been in the care home for six years now. We have been extremely impressed with the standard of care given to her. She is always treated with affection and dignity, especially now she is bedbound. The food is well planned and cooked. The management team is very committed and caring.

My mum was a resident at Alexandra Rose Care Home for over two years, her care has been exemplary during this whole time. Sending my mum to a care home was one of the hardest decisions I have ever made. I looked at lots of homes but I liked this one as it was small and had a really homely feel. My mum settled quickly, she made new friends and benefited from the social interaction and activities run by the home. Every step of her journey was explained, photos were shared and we were always made to feel very welcome when we visited. I am truly thankful for the strong leadership team which keep everyone safe during the pandemic and ensured regular communication and opportunities to see mum 'through the window'. Mum passed away at the home, it was what she wanted, to be at home surrounded by people who cared for her. I want to thank all the staff and management team for taking care of my mum so well, I am so glad I trusted her into your care.

Everyone has looked after mum with great care. Cannot fault them even during these times.

Prior to entering the home, my mum had numerous falls. The management kindly allowed her to stay on a monthly basis initially in order that she was sure of her decision. The staff and management are all very kind and friendly towards her and us as visitors too. Mum is very happy at the home.

The staff are all lovely and helpful look after the people very well if I have a problem I just ask and they explain or sort it out.

My mother was a resident at Alexandra Rose for two and a half years. Until the lockdown, I had an overwhelmingly positive opinion of the care home and the care that my mother received there, although the manager was very defensive when challenged about anything. This culminated in him being verbally abusive to me over the telephone on two separate occasions during the lockdown period. The second incident resulted in my 91-year-old mother being asked to leave her 'home' after the management decided to invoke the 'manager's discretion' clause in the contract. (To add insult to injury they then tried to withhold 50% of her deposit which was only returned upon threat of legal action). When I made an official complaint to the owner about the way I was spoken to by the manager, he didn't even have the courtesy to pick up the phone and speak to me, preferring to hide behind a keyboard instead. I did eventually receive a written apology from the manager, however, I doubt the sincerity of it.

I think you all became very fond of Mum – and she of you all.

It was definitely the best place for Mum to spend her last days and we would wholeheartedly recommend you.

I visit my friend at Alexandra Rose every week, and I am always greeted with such friendly faces at the door. Before I even get to my friends room, I am given a nice cup of tea and made to feel welcome by all the lovely staff. My friend wasn't coping at home for a very long time, and since being at the care home, her whole wellbeing and mood has improved - she has put on some much-needed weight (the food looks lovely), and she has even started knitting again; thanks to the activity staff encouraging her too. I cannot fault this home, the residents all seem so happy there, and it is so lovely to see such wonderful staff. Thank you for looking after my friend.

The home is spotless with no 'typical care home smells'. There's such a great feel to the home and its staff. The carers all seem kind, and that they actually want to be there and show a real interest in my aunt and all the other residents. There are always activities going on, my aunt is even supported to go out once a week - she tells me she has been 'all over the place' with the activity staff, which is just so amazing to hear she has this new lease of life! Cannot fault this place.

Very pleasant and clean home. All staff very friendly and welcoming. A very happy atmosphere within the home. When I have visited there has been entertainment and something going on which the residents enjoyed.

The home is very well run, cannot fault staff and management. The manager is first class at his job nothing is too much trouble and the assistant manager is amazing. They all work well as a team. When my friend passed they did everything to make it easy for us. The activities, garden parties, all just so lovely!

The home is spotless and well maintained. I just love this place.

Thank you.

My mother in law has spent 8 weeks respite care in Alexandra Rose. She lost her husband back in November and with her dementia was not in a good place. My wife and family would like to thank all staff in the home for their patience and professionalism in dealing with her. She has had the odd blip but we are all agreed that she has calmed and has regained big parts of her humour which is down to the care given to her. We will miss visiting the home and wish everyone the very best for the future.