
Mother's care at Alexandra Rose is exemplary.Jenifer N(Daughter of Resident/Service User)



Mother's care at Alexandra Rose is exemplary.Jenifer N(Daughter of Resident/Service User)



At Alexandra Rose, carers work under the principle of - "This home is your home" and aim to provide a high standard of care in a homely, relaxed atmosphere, whilst all rooms are en-suite.
Residential care should never be regarded as a last resort. It can be a new beginning, which provides comfort and security in the latter years. It can eliminate the problems of day-to-day living and should be a...
Care Provided by Alexandra Rose
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexandra Rose for full pricing details and T&Cs.
Contact Alexandra Rose to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Riva Ltd
- Private Owned
Person in charge
- Dan Luter(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (25)
- Single Rooms with ensuite Wet Room (25)
Alexandra Rose Reviews (62)
Alexandra Rose has a Review Score of 9.7 (9.690) out of 10, based on 13 reviews in the last 2 years.
Over all time Alexandra Rose has 62 reviews.
Alexandra Rose is an excellent care home. They have provided excellent care for my wife over the last 20 months. I cannot praise too highly the care and attention they have given. It is an excellent and extremely well run care home.
We have been very happy with the care provided to my Mother in the sixteen months that she has been a resident at Alexandra Rose. The staff are excellent and nothing is ever too much trouble. Now there are no longer Covid restrictions we can pop in when we like and stay for as long as we wish. My Mother has settled in there much better than we could ever have hoped for and that is down to the staff and it being a home-from-home.
Couldn't wish for more!
Excellent care, with a friendly, supportive and caring team.
My mum has been a resident at Alexandra Rose for 6 months now. I cannot fault the care and attention she receives from the staff who are both friendly and efficient communication between the team and the family is first-rate. Mum says that she now has peace of mind and I know that she is in good hands. Choosing a care home for a loved one can both be daunting and distressing but both Mum and family are pleased with our choice.
There is always a nice atmosphere, and the home is always kept very clean.
All the staff seem very caring, and they are always friendly and welcoming.
There is always a variety of activities going on, and my mother enjoys them.
My mother has been in the care home for six years now. We have been extremely impressed with the standard of care given to her. She is always treated with affection and dignity, especially now she is bedbound. The food is well planned and cooked. The management team is very committed and caring.
Thank you for taking the time to review us. Best wishes.
My mum was a resident at Alexandra Rose Care Home for over two years, her care has been exemplary during this whole time. Sending my mum to a care home was one of the hardest decisions I have ever made. I looked at lots of homes but I liked this one as it was small and had a really homely feel. My mum settled quickly, she made new friends and benefited from the social interaction and activities run by the home. Every step of her journey was explained, photos were shared and we were always made to feel very welcome when we visited. I am truly thankful for the strong leadership team which keep everyone safe during the pandemic and ensured regular communication and opportunities to see mum 'through the window'. Mum passed away at the home, it was what she wanted, to be at home surrounded by people who cared for her. I want to thank all the staff and management team for taking care of my mum so well, I am so glad I trusted her into your care.
Thank you for your kind review. We really do pride ourselves with all aspects of the care and support we provide. Your mum is sadly missed by us all. Best wishes.
Everyone has looked after mum with great care. Cannot fault them even during these times.
Thank you for taking the time to review our home. Your feedback is appreciated. Best wishes.
Prior to entering the home, my mum had numerous falls. The management kindly allowed her to stay on a monthly basis initially in order that she was sure of her decision. The staff and management are all very kind and friendly towards her and us as visitors too. Mum is very happy at the home.
Kind regards.
The staff are all lovely and helpful look after the people very well if I have a problem I just ask and they explain or sort it out.
My mother was a resident at Alexandra Rose for two and a half years. Until the lockdown, I had an overwhelmingly positive opinion of the care home and the care that my mother received there, although the manager was very defensive when challenged about anything. This culminated in him being verbally abusive to me over the telephone on two separate occasions during the lockdown period. The second incident resulted in my 91-year-old mother being asked to leave her 'home' after the management decided to invoke the 'manager's discretion' clause in the contract. (To add insult to injury they then tried to withhold 50% of her deposit which was only returned upon threat of legal action). When I made an official complaint to the owner about the way I was spoken to by the manager, he didn't even have the courtesy to pick up the phone and speak to me, preferring to hide behind a keyboard instead. I did eventually receive a written apology from the manager, however, I doubt the sincerity of it.
It’s been frustrating to know that due to current COVID regulations, only one family member could visit her once a week. But you have been fantastic!
As her condition steadily worsened - she was in need of 24-hour care. We have been kept informed every day with updates of; her general state, doctors’ visits and how you are looking after her. You've provided sensory stimulations of essential oil hand massages, soft music, colour lighting, etc.
I think you all became very fond of Mum – and she of you all.
It was definitely the best place for Mum to spend her last days and we would wholeheartedly recommend you.
I visit my friend at Alexandra Rose every week, and I am always greeted with such friendly faces at the door. Before I even get to my friends room, I am given a nice cup of tea and made to feel welcome by all the lovely staff. My friend wasn't coping at home for a very long time, and since being at the care home, her whole wellbeing and mood has improved - she has put on some much-needed weight (the food looks lovely), and she has even started knitting again; thanks to the activity staff encouraging her too. I cannot fault this home, the residents all seem so happy there, and it is so lovely to see such wonderful staff. Thank you for looking after my friend.
Thank you for taking the time to review our service. We appreciate all feedback, which I will ensure I pass over to all the care team.
The home is spotless with no 'typical care home smells'. There's such a great feel to the home and its staff. The carers all seem kind, and that they actually want to be there and show a real interest in my aunt and all the other residents. There are always activities going on, my aunt is even supported to go out once a week - she tells me she has been 'all over the place' with the activity staff, which is just so amazing to hear she has this new lease of life! Cannot fault this place.
Thank you so much for taking the time to review our service. I am so pleased you are happy with your aunts care and that she has improved greatly since her admission with us. I will ensure I pass on your positive feedback to all the staff.
Very pleasant and clean home. All staff very friendly and welcoming. A very happy atmosphere within the home. When I have visited there has been entertainment and something going on which the residents enjoyed.
The home is very well run, cannot fault staff and management. The manager is first class at his job nothing is too much trouble and the assistant manager is amazing. They all work well as a team. When my friend passed they did everything to make it easy for us. The activities, garden parties, all just so lovely!
Thank you so much for taking the time to review our service. We are delighted with your comments. Thank you very much.
The home is spotless and well maintained. I just love this place.
Despite Dad wanting to stay in his room, he was never forgotten and staff would make the extra effort to visit him and spend time with him.
No one could have done any more than they did for him.
Thank you.
My mother in law has spent 8 weeks respite care in Alexandra Rose. She lost her husband back in November and with her dementia was not in a good place. My wife and family would like to thank all staff in the home for their patience and professionalism in dealing with her. She has had the odd blip but we are all agreed that she has calmed and has regained big parts of her humour which is down to the care given to her. We will miss visiting the home and wish everyone the very best for the future.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 October 2017Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Alexandra Rose.
Awards / Recognitions (0)
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Meet the Team (0)
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