Alexandra Rose

358 Havant Road, Farlington, Portsmouth PO6 1NE

At Alexandra Rose, carers work under the principle of - "This home is your home" and aim to provide a high standard of care in a homely, relaxed atmosphere, whilst all rooms are en-suite.

Residential care should never be regarded as a last resort. It can be a new beginning, which provides comfort and security in the latter years. It can eliminate the problems of day-to-day living and should be a most effective way of overcoming loneliness.

Alexandra Rose is proud to welcome residents into their extended family. The home encourages all residents to become involved in daily activities which include musical movements, memory quizzes, reminiscence therapy and reading periods. This encourages interaction and enables blind residents to be included in group activities.

The home is proud to outline the excellent cooking and presentation skills of the qualified cook, who has many years' experience of home cooking. The cook caters for the dietary and nutritional needs of all individuals, taking into consideration their individual choices.

Alexandra Rose has daily entertainment and many other therapeutic interactions, performances from entertainers such as musicians, singers and actors. As well as daily activities, the activity coordinator provides other interesting pursuits and entertainment.

Owner: Riva Ltd

Person in charge: Dan Luter (Manager)

Local Authority / Social Services: Portsmouth City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 28

Shared Rooms: 2

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single from £900 , Personal Care Shared (per person) £725 – £800 (These prices are only a guideline, please contact Alexandra Rose to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Alexandra Rose: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Alexandra Rose is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Alexandra Rose in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.72 for Alexandra Rose is calculated as follows: ( (217 Excellents x 5) + (59 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 286 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Alexandra Rose is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 11 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Alexandra Rose has a Review Score of 9.7 (9.720) from 24 Reviews


Average Ratings

  • Excellent
    20
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexandra Rose?

  • Extremely LIKELY
    21
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra Rose

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Great Great-Nephew of Resident/Service User
    1
  • Great-Niece of Resident/Service User
    1
  • more

My experience has been very satisfactory. My Mother has received extremely good care from a professional and empathetic staff in a safe and ideal environment for her needs.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   4.7 out of 5

Daniel Luter, Registered Manager at Alexandra Rose responded to this review on 23 Apr 2018:

Thank you for reviewing our service, we appreciate your feedback.

Overall mum is quite happy here. The cleanliness is very good throughout the home. Entertainment has been excellent but now the lady has left so I don't know what's in place.
I feel management need to engage with residents more as they seem to be a bit light on carers. A management presence on the 'floor' would be helpful to all concerned.

How likely would you be to recommend Alexandra Rose? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

Daniel Luter, Registered Manager at Alexandra Rose responded to this review on 23 Apr 2018:

Thank you for your review. I am pleased to inform you that a new activities coordinator has already joined our team and is working 40 hours per week, which is 20 hours more then her predecessor. That now means Alexandra Rose provide over 80 hours per week solely for our activities staff which covers 7 days a week and I am sure you will agree that is fantastic! Please remember to log on to the 'residents hub' via our website to check out the latest news and events. Should you wish to be reminded of how to access the residents' hub, or require a new password I am only too pleased to help, my office door is always open.

This home came to my rescue when I needed help. Since moving in I feel safe and look after, plus my family know I am.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   5 out of 5

DANIEL LUTER, REGISTERED MANAGER at Alexandra Rose responded to this review on 17 Apr 2018:

It so lovely to hear that you have been made to feel so safe and comforted during your stay here at Alexandra Rose. We really value your feedback and will continue to strive forward in delivering a high-quality service for you

Staff always helpful, courteous, articulate despite pressures of the job. Great sense of team spirit. Treat Mother with patience and dignity. If any emergency I have confidence the correct action will be taken.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   4.8 out of 5

DANIEL LUTER, REGISTERED MANAGER at Alexandra Rose responded to this review on 18 Apr 2018:

Thank you for taking the time to review us. We really do try our utmost to fulfil our homes purpose which is guided by our core values of integrity, trust, kindness, dignity, compassion and respect. It is great that our team spirit is recognised by others, it truly feels like an extended family.

Living at a distance can be a 'problem' when choosing a home for a parent who needs care. Alexandra Rose has made that choice far easier to make. My mother receives care and support from all of the amazing staff who have got to know her over the past months. Her physical needs are met with care and dignity and emotional needs are monitored and tended to. I feel that I am kept informed, can call at any time and am made to feel welcome whenever I travel to visit. Mum lives in a beautiful, clean room and feels safe secure and valued. I couldn't ask for more.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   4.8 out of 5

DANIEL LUTER, REGISTERED MANAGER at Alexandra Rose responded to this review on 18 Apr 2018:

We are so glad your mum has settled into the home so well. She has such a fun nature and is always willing to try new things and is so receptive to the activities and entertainment the home provides. We are so happy that with your comments. Thank you for taking the time to review our home.

The home is always clean and fresh smelling. The staff are friendly to visitors and helpful and supportive to residents. There always seems to be plenty of activities to keep the residents entertained, some purely for entertainment, some more participative to keep them active in body and mind.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   4.6 out of 5

DANIEL LUTER, REGISTERED MANAGER at Alexandra Rose responded to this review on 18 Apr 2018:

Thank you so much for taking the time to review our home. We are very happy with such kind and positive comments

Mother's care at Alexandra Rose is exemplary. We have been impressed by the genuine care and indeed affection with which she is treated by every member of staff. She is very happy there and frequently tells us that we made a good choice. Visitors too are always made welcome.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   5 out of 5

Dan Luter, Registered Manager at Alexandra Rose responded to this review on 12 Apr 2018:

Thank you very much for you positive feedback and kind words. We strive to ensure that Alexandra Rose is a positive experience for all our residents and there family and friends. We appreciate you taking the time to review our home.

Overall as you can see, we are very happy with the home. There was a misunderstanding with a member of staff which should have been handled more professionally. But apart from that, we are happy with my mother's care.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   5 out of 5

Dan Luter, Registered Manager at Alexandra Rose responded to this review on 12 Apr 2018:

Thank you for your feedback. I am sorry to find out there was a problem in which you felt could have been handled more efficiently. I feel it may be worthwhile discussing this further when you next visit the home. Thank you for the excellent ratings - we appreciate this very much. All feedback is important to us and I hope that we can resolve any concerns that you may have had, no matter how big or small. Thanks again.

My great Aunt has been a resident for around five years now. The care she receives just gets better and better. She was quite poorly recently, I was contacted and kept informed of her condition when I wasn't there. The staff are always friendly and caring.
They are attentive to my needs as well as all the residents. It is always a happy place. We are very lucky she is there.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   4.9 out of 5

Dan Luter, Registered Manager at Alexandra Rose responded to this review on 12 Apr 2018:

Thank you for taking the time to complete the review. Your feedback is appreciated and I will ensure your kind comments are escalated to all of the staff.

My mother has been living in Alexander Rose since July 2017. Her physical health has improved and her happiness and well-being has greatly increased. She is well cared for, encouraged to interact and enjoy the many activities and is well fed. The home is spotless and comfortable and the staff are kind and helpful. I am so happy we found this home for my mum.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   5 out of 5

Dan Luter, Registered Manager at Alexandra Rose responded to this review on 12 Apr 2018:

We are so happy that your mum has been receptive to the move at Alexandra Rose, we know this was a big decision for your mum and family to make. We feel our home is a very sociable environment with lots of activities and things to do throughout each day, which in turn reflects in a persons happiness, motivation and self esteem.
Thank you for taking the time to complete the review, we appreciate your comments.

We live a long way away and can only visit every few months though we maintain contact through regular telephone calls and correspondence. The resident is our last relative in the area and so we are unlikely to be in a position to recommend anyone else.
Costs for care in our area are considerably less (approximately a third less) than what our relative is paying and so we are unclear whether she is getting full value for money.
A concern is that the home does not often inform us of incidents such as a fall or hospital appointments and she has short-term memory loss and so can't always recall any details. As her closest relatives, it would be helpful to be told about such events.

How likely would you be to recommend Alexandra Rose? Neither Unlikely or Likely

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Average Rating:   4.1 out of 5

Daniel Luter, Manager at Alexandra Rose responded to this review on 23 Mar 2018:

Thank you for your review. We take on board all feedback and would be happy to discuss any of your comments further.
As I am sure you can appreciate, we have one allocated point of contact for each resident in which we will always inform that relative of any falls, appointments or changes concerning their well-being. We do rely on that allocated point of contact to escalate all information they deem appropriate to other concerned family members.

The treatment of our cousin be carers and management has been beyond reproach. Every aspect of care and service given has been unbeatable and in my opinion, has led to a life being extended beyond expectation.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   5 out of 5

Dan Luter, Registered Manager at Alexandra Rose responded to this review on 12 Apr 2018:

Thank you Des for taking the time to complete a review for Alexandra Rose. It is great to read such positive comments.

Such a lovely atmosphere every time we visit. Always made to feel welcome by staff, cups of tea and coffee as soon as you walk in the door. Our great aunt has been a resident for some years and that is down to the attentive and loving care she receives from all the wonderful carers. It is difficult to always get to Portsmouth to visit her, but when we do, it is very clear to see how happy and content she is at the home.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   5 out of 5

Mother is very happy and contented in the home and is particularly pleased with the friendliness of the staff and the quality of the meals. Facilities are good and the medical response, when needed, has been excellent.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   4.7 out of 5

Care is excellent. Staff are very helpful and caring. Food is good too. Every effort is made to make sure that the residents are happy. The rooms are clean and warm. There is always some form of entertainment eg. Music, bingo, cards etc etc which keeps residents active and that in turn, makes them happy.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident in the home for just over a year. I highly recommend it. She is well fed, well looked after and the staff genuinely care about each resident as an individual.
It is always clean and fresh smelling, good hygiene is a priority.
As one of the older residents, mum is treated with dignity and is gently persuaded to join in activities, but left to rest when that is her choice.
My sisters and I are always kept informed of any changes to our mothers health, medications, general requirements and are involved regularly with her care plan.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   4.6 out of 5

This is a superb care home. My mum is so happy and settled now. She eats well, sleeps well and is mentally stimulated now and the improvement in her mental and physical welfare is enormous. I cannot praise this care home enough and it and its staff are heaven sent.

All mum's needs are met and she is calm and content. I know she is safe and well looked after by staff who really care. This care home is clean, bright and uplifting - fabulous!
It is so very well run and you won't find a better place to live.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   5 out of 5

The home is clean and smart. We visit the rooms where the visitors sit and they all seem happy and like to see our dog Jake (P.A.T. Pets As Therapy). Sometimes we go into private bedrooms (on request) and they are very nice.

How likely would you be to recommend Alexandra Rose? Likely

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Average Rating:   4.4 out of 5

I feel mum is very well looked after. The home is always lovely and clean. It never smells anything but fresh.
The staff are always friendly and helpful. I never have a worry to speak to anyone. The menu for the day is always displayed and looks good. The aroma from the kitchen is always lovely. I have no complaints.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been a resident for 4 years and throughout that period I have been extremely happy with all aspects of her care. The home has also undergone improvements which have added to the extremely good standard of care and environment in which she resides. The staff are friendly, helpful and extremely responsive to residents needs, which provides a very relaxed homely atmosphere.
The activities in particular provide excellent entertainment to add interest to the residents day. Management are responsive and very committed to the needs of the residents and myself as a relative my mothers behalf. Highly commended as a care home from my point of view.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   4.9 out of 5

Overall a good standard of care. No issues to date.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   4 out of 5

This is a lovely care home. My mum has been there three months and is now happy, they have lovely home cooked food, good entertainment, lovely rooms and furnishing and absolutely excellent carers, who really care for the elderly and are on the ball with everything!!! from medication to people who are not feeling themselves. They really can't do enough for the patients and their families Wonderful Place!!

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   5 out of 5

My mother moved in March 2016 we can find no fault with her care she has settled in very well. There is plenty of entertainment plus hairdressing and chiropody. All the staff go out of their way to make mum as comfortable and as happy as she can be. The home is immaculate and everybody is made welcome.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   5 out of 5

I am extremely satisfied with the care provided for my mum. The staff are always helpful and my mum is very happy here. Her room was all brand new when she moved here and she is able to have all her own personal trinkets, photos etc. around for her. This makes it feel more like being at home.
Entertainment is provided every day for those that want to join in. My mum is very reluctant to join in, but if she feels she needs extra company it is there to be enjoyed. There are always cleaners on site and the rooms are kept spotless and bathrooms sparkling. I have never witnessed any unpleasant smells associated with care and as I visit nearly every day this proves that's standards are always kept high.

How likely would you be to recommend Alexandra Rose? Extremely Likely

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Average Rating:   4.9 out of 5

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